Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

12 Topics

S
The Many
SandManThe Many
asked in SURFboard Thruster™ W6B

W6B - Download Slow(ish) Speed

I purchased the W6B to improve my Download speed in my home office.  I currently have 1Gig fiber service, and consistently get 950 at the modem.  I am using a 2.5 MoCA to get closer to my office, and connect the main W6B access point to the moca via ethernet.  The main access point is one room over, so I realize there is a wall separating W6B Satellite and Main access point.   With that said, I am getting consistent upload speed (~900Mbps), but only getting on avg. ~350Mbps download.   Here is current information for my connection: Radio StatusChannel149Channel WidthHT160Backhaul StatusRSSI-46dbmSignal StrengthMedium I was previously using the same configuration with 2 satellite nodes in my AC5 Mesh system and was averaging ~250Mbps down, so I have seen a little improvement.     Is 350 considered good for real world or is there a way to improve?  I have tried switching channels and even the channel width, but it seems current setting was the best per my trials. Also, to clarify running

5
S
The Many
3 months ago
D
The Many
devjb92The Many
asked in SURFboard Thruster™ W6B

compatibility with Spectrum for W6B

Hey I’m considering on purchasing the W6B, will I need to keep my WiFi service with Spectrum or just buy a modem?

3
plemans
Legends
4 months ago
B
The Many
blake1The Many
asked in SURFboard W6U Extender

W6U Compatible with G34/G36?

Is the W6U 6E wifi add on compatible with the G34/G36 cable wifi modems? Thank you!

1
S
VIP
4 months ago
D
The Many
devjb92The Many
asked in SURFboard W6U Extender

Arris Surfboard Max Pro Wi-Fi 6 Router activated with spectrum service provider

I have Spectrum currently as my WiFi provider. I am really thinking about purchasing the Arris Surfboard Max Pro WiFi 6 Router. Will I need to keep Spectrum as my WiFi provider or just purchase a modem for the Arris Surfboard Router to work?

2
plemans
Legends
4 months ago
P
The Many
pkbrogaThe Many
asked in SURFboard W6U Extender

W6U VERY noisy DNS requests for mqtt-retail.surfboardconnect.com - W6U

Why does this wireless access point need to do DNS lookups for mqtt-retail.surfboardconnect.com every 5 minutes?Is it the 300 second TTL on those records that Arris can quickly fix? :dig A mqtt-retail.surfboardconnect.com @1.1.1.1; <<>> DiG 9.10.6 <<>> A mqtt-retail.surfboardconnect.com @1.1.1.1;; ANSWER SECTION:mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information]mqtt-retail.surfboardconnect.com. 300 IN A    [edit: removed personal information] Because of this, this access point is by far the chattiest device on my network, DNS wise.   And for what?   I can’t imagine any legitimate reason for this device making its own internet connections other than when it is performing firmware downloads/updates.   It just makes the device hard to trust and I’m tempted to sniff the traffic to see what it’s doing unless anyone else has done so already.  

3
plemans
Legends
5 months ago
B
The Certified
billdaviesThe Certified
asked in SURFboard W6U Extender

W6U 6E Network Not Visible

I threw a W6U on my network.  Based on stuff I read here, I got into the web interface and looked at the basic settings, but Arris support has been steadfast that the product is plug and play. 6 months go by.  No one in my family has a 6E device.   Daughter just got an iPhone 15 and is up there at the property, so I asked if she could see any 6E network.  The answer was NO. What am I missing here? It is plugged in, has a blue light on front, and looks happy. But it is not broadcasting an available 6E network.

7
N
Wi-Fi Warriors
5 months ago
U
The Many
UDBZJamesThe Many
asked in SURFboard Thruster™ W6B

The W6B didn't change my speeds at all.

I set it up, blue LEDs and all. Went to the web interface, set up the SSID and left everything else at their defaults and my speed is exactly the same. My RSSI is -62dbm, so I feel like that has something to do with it. But, I’m not sure how to fix that.

3
plemans
Legends
6 months ago
B
The Certified
billdaviesThe Certified
asked in SURFboard W6U Extender

Getting W6U Online

I added a W6U to my network.  Have had conflicting advice from Arris. One tech took 2 hours and had me reinstall SB Central about 15 times on my phone.  A second tech told me that the device was plug and play and if I had a blue LED, it was all good. Drove up 100 miles to play with the network with an m2 MacBook Pro purchased a couple months ago. That is the only device I have with a WiFi 6E chip set.  It does not see any WiFi 6 network advertised, it only sees those from the G36. I used a network scanner app and I have access to the web interface of the w6U.  Arris tech support call center was unable to tell me what to do using the web interface. Really annoyed at the lack of knowledge at the call center.  Has anyone successfully added this device to your network, and if so, what am I missing?

2
B
The Certified
11 months ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

WB6U lan ip?

Anyway to set a static IP address in the wifi 6E access point?

3
plemans
Legends
1 year ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

Wired client list for the 6E access point???

Why does the newer 6E access point show a list of wired clients?  I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value.  Seeing a list of wired clients is useless. 

5
plemans
Legends
1 year ago
J
The Many
jackrodrigsThe Many
asked in SURFboard W6U Extender

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

2
J
The Many
1 year ago
E
The Many
emenindianThe Many
asked in SURFboard W6U Extender

W6U Wifi 6E AP has wrong firmware when attempting to update

I have the very new Arris W6U Wi-Fi 6E AP. When I attempt to download the new firmware, it says after the download that the firmware file is incorrect.  This file is supposed to come directly from Arris, so I am wondering why the W6U unit is downloading the incorrect firmware?

7
plemans
Legends
1 year ago
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