I’ve spent a long time trying to get my HP Deskjet 4155e to connect to the WiFi on my Surfboard G34, which can’t seem to find the networks I’ve set up even though I set the printer right next to the gateway. When I called the HP tech support, they keep telling me to call the ISP and get them to separate the 2.4 GHz and 5 Ghz networks, but Spectrum says they can’t do that because I own the modem/router. What exactly does it mean to separate the 2 different radio networks, and can I do that? So far, I’ve tried turning off the 5Ghz networks, but that hasn’t worked.
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