Syslog?

Question

Is there any way to send the Event Logs to a syslog server?Local carrier is having issues, but wants to see local modem logs before they’ll open a Support ticket.

SURFboard Moderator · Accepted Answer

Hello EdV,In regards to your question, there is no direct options to share/sendevent logs to syslog server directly. However, we have an other option where we can copy the event logs information and send it as an email to syslog IT admin for assistance.Please use the below method where you can check and copy the event log to share/send the e-mail to your preferred team.How do I access the System Event Log on my S33 cable modem?AnswerThe S33 generates a running log of time and events detected during cable modem operation. This information is used by cable Internet service technician to diagnose any problems that may occur with the modem. The System Event Log displays the current status of the cable modem in chronological order. The three types of field descriptions are:Date/Time- Indicates the date and time the event occurred.Event Level- Indicates the level of importance of the event.Description- Provides a brief definition of the event.This document describes how to access the System Event Log page in the S33.Access System Event LogNOTE: If the S33 is connected to a router, it is recommended to disconnect the router and connect the S33 directly to a computer with an Ethernet cable.Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enterhttp://192.168.100.1into the address box, and press theEnterkey. TheLoginpage will appear.NOTE: A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article #18181 - Alert Message for Web Manager Access.On theLoginpage, enteradminin theUsernamefield.Entera customized password or the default admin password in thePasswordfield.NOTE: If this is the first time login to the Web Manager, the default password could bepasswordor the last 8-digitof the serial number. It is required to set a unique password to proceed to the Web Manager.For assistance with Web Manager Access, refer to article #18552 – S33: Web Manager Access.Click theApplybutton. TheProduct Registrationwindow will appear.TheProduct Registrationwindow includes information about enhanced product support, product warranty registration, and promotional offers from ARRIS.Click theRegisterbutton to take a few minutes to register the product. For assistance with product registration refer to article #18558 -S33: Product Registration.Whenthe product is registered the product registration window will not appear during the next login.Click theAsk me laterbutton to by pass the product registration window. The product registration window will appear during the next login.Click theStop askingbutton to stop the product registration window from appearing the next login.Click theEvent Loglink on the top menu. TheEvent Logpage will appear.TheEvent Logpage will display the events that the S33has detected.

EdV · Answer

Well, darn.Guess I’ll have to eBay the modems.They’re going to be used for remote offices wherethe end-users arenot tech savvy, so the method you link is not possible.The ongoing search for a SOHO Cable Modem continues...

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