My 2 year old Surboard 6190 modem has been dropping connections lately and I’ve not been able to return it to stable performance. It’ll be fine for a while and then drop repeatedly for a hour just because.
I’ve done the unplug/plugin and the hard reset without improving the stability, the cable provider confirms no service interruptions and the tv which comes through the same line is unaffected.
In the past, this type of behavior was a sign that firmware needed update, but I cant even figure out if this product allows or requires firmware update. Nothing is here where it would be expected : https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000REMs8AAH#panel4
Searching Arris and various online sources finds no clear answer, the possibilities are:
- The modem requires no updating, it’s automatic
- The modem requires the user to manually update the firmware
- The cable company pushes updates to the modem, (but possibly only if they own the equipment, if not it’s unclear what happens. Xfinity says they do not push firmware in my instance)
What the heck, is this fairly young moden just failing or do I need to update firmware?
Best answer by plemans
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