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SBG6580-2

SBG6580-2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® 802.11n Router

24 Topics
50 Replies

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24 Topics

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Purdue2018The Many

asked in SBG6580-2

GwinesThe Many

asked in SBG6580-2

SBG6580-2 : LED LIGHT STATUS: RECEIVE / LIGHT IS BLINKING : No internet

Yesterday my SBG6580-2 receive light started blinking and wifi stopped working. I have tried power cycling and the hard reset button on the machine. Looking at different trouble shooting didn't help since there wasn't a case written out with the same light combination. What are the next steps I should pursue? When do I say this machine is broken and get another one? LightsPower light is on solid and greenThe receive light is on, green, and blinkingThe send light is offThe wifi is on, green, and flickers on/off

5 months ago

ltnThe Many

asked in SBG6580-2

SBG6580 Backup and Restore Help Needed

Help would be appreciated in confirming if Arris with certain later firmware updates took away the Backup and Restore option in the SBG6580 modem/router.I currently have firmware version SBG6580-8.9.0.5-GA-03-154-NOSH.Years ago, I remember under Basic (even as instructed here: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6580-v8-5-x-Configuration-Backup-and-Restore-Tool), there was an option to backup and restore. I haven’t seen it anymore for a few years and just wanted to confirm if this was removed on purpose.I used to see this:Now I only see this:

5 months ago

yhv167The Many

asked in SBG6580-2

Resetting my router wifi password on Model SBG6580

I can’t remember my old wifi password. Can come someone walk me through the process of resetting this? It would be much appreciated. Thanks in advance!

6 months ago

larryochs5557The Many

asked in SBG6580-2

arris sbg6580 - replace or something else

I have had this sbg6580 for years now and has been good except range. We had an extender that helped but when the painter came they lost it. So, I was looking to replace the extender and called COX. I did a speed test while I was at it and even though COX had download speeds up to 150 mbps. I am getting 50. Also, I cannot get wifi reception even 30 feet down the all. As for the speed, COX is saying modem. I doubt that. So, now I am trying to figure out should I just get extender(s) or should I get a new modem/router and possibly extender. The house is only 2500 square feet (2 stories). Any assistance/advice appreciated.

6 months ago

Pickles1980The Many

posted in SBG6580-2

WPA

I am trying to hook up my new tv to the Wi-Fi. It’s asking for a WPA2 passphrase. I do not know how or where to find that. A friend of mine said our router may be WPA 1????? Please help!!!

6 months ago

CTMOOREThe Many

asked in SBG6580-2

I keep getting an error when i change admin password Sbg6580-2

I have an SBG6580. I use the admin username and motorola for the password and get to the screen prompting me to change my password. I enter admin for the username again and motorola for the existing password, then enter the new password and confirm it, but then I get an error saying invalid password. My password meets all the criteria listed.

7 months ago

PaulasThe Many

asked in SBG6580-2

wifi mystery

my phone is the only device that cannot connect to our wifi. It seems like the wifi has blocked the phone from connecting. How can I fix this? thanks so much!!!!

8 months ago

LudthetravelerThe Many

asked in SBG6580-2

Wireless connection is not working with Model sbg6580-g228

I have done factory reset. I have checked connections. I own this modem. The colors on modem are stationary and not blinking at all. I have unplugged for a minute. The wireless light is orange and not green. All lights are lit up and never blinking. This includes after unplugging for a minute and replugging in, checking all connections, and even attempting factory reset. I need help getting wireless connection back to modem and was told this was the free option. Serial number 3797 8133 1623 4126 0602 0006. I own this modem outright. Comcast tried to assist but referred me to you all since it is not their equipment but they verified the modem does read but it is the wireless. Please help as I work remotely. Additionally I asked Ana and tried accessing the web page to look at settings but could not get anywhere. I am having to use my iphone as a hotspot and that connection is limited and not as high speed. It also is very limited.

8 months ago

dennyandnancyThe Many

asked in SBG6580-2

Older Arris SBG6580-2 login issues

I have a Arris sbg6580-2 that I used a pin to reset it. When I go to the login page I use admin for the user name and have tried the security key on the modem router with no success. I tried password for the password. Anyone have any ideas?

9 months ago

GeorgeThe Many

asked in SBG6580-2

Can't connect admin page

SBG 6700-AC Tried everything but no luck. I think has something to do with my security settings on laptop. This site can’t provide a secure connection192.168.0.1 uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHHide detailsUnsupported protocolThe client and server don't support a common SSL protocol version or cipher suite.

9 months ago

RosscoThe Many

asked in SBG6580-2

log in

Have an Arris model SBG6580 in our home and want to upgrade the security settings. Do not have login credentials. How to proceed?

10 months ago

AnndysteThe Many

asked in SBG6580-2

password on router label

which set of numbers/letters on back of my Arris router is my password?

10 months ago

Javier1983The Many

asked in SBG6580-2

How fix error router SBG6580

10 months ago

bobThe Many

asked in SBG6580-2

Replacement for Surfboard SBG6580

Comcast recommends I replace my current Arris modem Gateway (SGB6580) with an updated model that can handle at least 400mb/s. What are the Arris replacements, cost & where to purchase?

10 months ago

dorentliThe Many

asked in SBG6580-2

Wi-Fi security key not working

Our devices are no longer connected to our Surfboard SBG6580-2, and when we try to reconnect for internet service, we are told that we have an incorrect password. We have used the Wi-Fi security key that came with the Surfboard all of this time. We’ve reset the Surfboard, including the 30-30-30 reset, and also had Comcast reset it, but we’re still unable to connect. Any solutions to this problem?

11 months ago

fredbakThe Many

asked in SBG6580-2

sbg6580-2 wifi download speeds

i currently have xfiniti 200mb service to my home when i do a speed test from any device hard wired to the modem its great i get that speed. When i do a device speed test that is on wifi I only get 20mb at best upload is consistant for bot WIFI connected devices and ethernet connected. Why is my WIFI download so low? how do i fix it.

11 months ago

mangofishThe Many

asked in SBG6580-2

Admin page doesn't work

When I try to connect to the admin page, I get this message: Secure Connection FailedAn error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.Error code: SSL_ERROR_UNSUPPORTED_VERSION The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.This website might not support the TLS 1.2 protocol, which is the minimum version supported. It happens on every browser I have. I saw a similar post and the person was told to disconnect the coax cable. Clearly this doesn’t work, because the problem is that the admin page has security issues. I don’t really feel like paying $40 for a live chat, and I can’t time travel back to Internet Explorer where I could override security flaws, so, what are the options?

1 year ago

AndyThe Many

asked in SBG6580-2

What are download and upload speed for this?

My current modem/wifi model is SBG6580-G228Do you know what are the download and upload speed for this model please? I lost the box that came with it so I don’t know this info. Also do you know the differences between my modem and the SBG6900-AC? Thanks

1 year ago

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