SBG6950AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC1900 Router

  • 50 Topics
  • 91 Replies

50 Topics

K
The Many
keni426The Many
asked in SBG6950AC2

What is the product runtime on sbg6950ac2 Gateway

it set on 10 hours and 00 minutes. Not sure if its a timer or what it is

3
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3 days ago
W
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wendyf19The Many
asked in SBG6950AC2

Unable to Reset the Surfboard Central App username and password

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.  

5
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VIP
1 month ago
D
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drjaf1230The Many
asked in SBG6950AC2

SBG6950AC2 Bridge Mode?

I’m replacing an old Arris Modem, specifically SB6190 with a SBG6950AC2, and the old modem was connected to a router made by Araknis. When I set up the new Modem, I was able to get wireless internet through two new SSID’s coming from the new modem. However, our old SSID is still available to connect to without internet access. Most importantly, I have multiple range extenders, and access points connected to the old router via Ethernet that are not giving out internet access anymore since the modem has been replaced. I attempted to switch the new modem into Bridge (NAT Mode) however that made it impossible to connect to the new SSIDs and the old SSID. I am trying to get the internet coming from the new modem to be broadcasted on the access points/extenders throughout my house. There are also multiple hardwired (ethernet) connected devices throughout my home that are connected to the router and haven’t had internet access since the modem replacement.  

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plemans
Legends
1 month ago
J
The Many
Jpizzle0621The Many
asked in SBG6950AC2

connecting two routers? | model:SBG6950AC2

I have just moved to a new house and brought my old router with me. My new service provider issued me a router and modem and have it connected downstairs, however upstairs in the loft the signal is very weak. I have another coax cable connection upstairs, how could I use my old router as a second router? 

1
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1 month ago
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Lawrence PreciadoThe Many
asked in SBG6950AC2

Arris Surboard Wi-Fi Cable Modem Router - SBG6950AC2

HelloMy Arris Wi-Fi router is working fine. However, I’d like to use the Ethernet ports on 2 devices for hardwire connections. In the past, I did not have any issues with hardwire but for some reason(s) I cannot get a hardwire connection for my Fire Stick and Max Free Streaming TV box. I did not have this issue before. I’m using an Amazon adapter for the Fire Stick which worked before. But when I check the Fire Stick Network, it shows I’m connected only to my home Wi-Fi and not as a hard-wired connection. I’ve also noticed there is no Ethernet Cable on the Arris router. Should there be one?I’m using a CAT8 ethernet cable on both devices. Wondering if the CAT9 cable is compatible with the devices. Do you recommend I reset the Arris Router?I would appreciate it if you could provide me with some information and suggestions to get this matter resolved. Thank you so much. P/N: SBG00DA76950B  

9
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2 months ago
B
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BigWaveDaveThe Many
asked in SBG6950AC2

unable to login GUI web portal to enable the guest Wi-Fi on SBG6950AC2

My Arris Surfboard router one day decided it didn’t like my password. I’d like to set up a guest account.  Any way to get in or should I just buy a new router?

3
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2 months ago
J
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jaramburoThe Many
asked in SBG6950AC2

SBG6900 Modem, can't connect to network with either password or Security Key

I’ve had an SBG6900 cable modem for a few years. Just bought an 8200 and it didn’t work. When trying to connect my old modem back (SBG6900), neither my old password nor the ID key work to get in (it says, need additional information to authenticate). I can’t connect to the application manager because I am not on the network, and my laptop does not have an Ethernet port to connect directly. Does anyone have any thoughts on how to access the Arris portal without being connected to the wireless network? 

1
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2 months ago
M
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mprapha25The Many
asked in SBG6950AC2

Arris Surfboard SBG6950AC2

I'm trying to see if it's possible to limit connections on a Wi-Fi signal per signal? doesn't look like it is but I wonder if anyone knows if I'm missing something

1
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2 months ago
S
The Certified
Sabreman23The Certified
asked in SBG6950AC2

Arris SBG6950AC2 - recent purchase for Xfinity .. now cant watch Amazon Prime videos/live TV

I recently purchased and installed an Arris SBG6950AC2 router/wi-fi cable modem for use on Xfinity/Comcast. Now I can’t watch Amazon Prime Live TV or Movies, etc.  I get an error to contact Amazon customer support… I can watch YouTube and access FaceBook, etc. Can the issue be a setting in the Arris Surfboard SBG6950AC2 setup or permissions?Everything was working with my older TP-Link Model 7610.   I get all the way to the “watch” page and then Amazon aborts the connection or does not connect.I verified my router is working ok to access the internet, send email, buy stuff from Amazon. Any input is greatly appreciated! Thanks, much, happy New Year! Charles

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The Certified
2 months ago
S
The Many
SfwilliamsThe Many
asked in SBG6950AC2

Lost original login information used to set up modem - SBG6950AC2

Hello, I am trying to set up the app on my mobile device using the pamphlet included in the box but it is not working.   It was originally set up using another persons information rather than my own and they lost access to their email to get into the account.  How do I, if possible , reset it and set it up to only my information and also get the app to work on my iPhone 11.  I need to be able to have control of the modem and devices.  Thank you. 

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The Certified
2 months ago
E
The Many
Ethanbc13The Many
asked in SBG6950AC2

SBG6950AC2 unable to setup the SBC app through wifi

The router is correctly set up with ISP, able to restart router from xfinity app, but can’t get the router to connect to phone or surfboard app. Intro packet has different SSID and password than on the box, even successfully scanned the QR on modem and still said it couldn’t find the network, any ideas?

2
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2 months ago
B
The Many
b_aries_99The Many
asked in SBG6950AC2

Intermittent drops Xfinity using SBG6950AC2

Recently, I’ve noticed I lose connectivity to Xfinity for short periods of time.  To try and narrow down the point of failure, I set up continuous IPv4 pings to google.com, the first hop in a tracert to the internet, and my local gateway (192.168.0.1).When the issue occurs, I first see dropped pings to google and the tracert first hop.  After a few dropped packets, I see drops to my local gateway as well.  The loss of packets to the local gateway surprised me but I’m speculating the Arris SBG6950AC2 modem may be reacquiring its IP config when the connectivity drops.The Xfinity bot doesn’t detect an issue on their end.  Signal levels seem reasonable based on what they were when I first got the service.   The Arris log shows RCS Partial Service, SYNC Timing Synchronization failure - Loss of Sync, and Lost MDD Timeout errors.I own the modem and was intending to update the firmware if necessary but discovered on this forum that the ISP is responsible for maintaining the firmware on the dev

5
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3 months ago
B
The Many
bhamiltonThe Many
asked in SBG6950AC2

Can't set up my SBG6950AC2 using the surfboard app

I’ve set up this gateway several times and the only problem I had was that all the old SSIDs keep popping up in my wifi settings. But now I’ve reset the gateway once again, and my computers, etc will hook up to it with the default settings. But when I try to set it up using the Surfboard app, I get to the point where I scan in the QR code on the gateway, and it is apparently reading it wrong. It gives me a message to “move closer to the mAX router.” I don’t have the mAX router, as noted above. I can’t get past this point, and if I try logging in through my browser, it’ll let me change the SSIDs, but when I change my admin/password info for security, I get locked out, and can’t get back into my admin site.What the hey is going on????I hope somebody can help me with this!

1
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3 months ago
C
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Cryptoz03The Many
asked in SBG6950AC2

How to change wifi credentials in SBG6950AC2

Hello, I want to change the name of my network, and also change the password. How do I access the wifi setting for my surfboard?

1
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4 months ago
G
The Many
Golfer111The Many
asked in SBG6950AC2

Password Reset for SBG6950AC2

I’m locked out of SBG6950AC2.  I want to set a new password.  How can I do this?

1
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4 months ago
L
The Many
Louis05The Many
asked in SBG6950AC2

surfboard not accepting password.

I have the surfboard SBG6950AC2. The password I set will let most of my devices log in.  The thermostat will not accept the password.  When I typed in the modem url to log into the router it will not accept the password and is saying I’m locked out   I don’t know what to do now to log into the surfboard and change the password so I can use the surfboard for all my devices. 

1
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4 months ago
U
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USMC4LIFEThe Many
asked in SBG6950AC2

Why are Upstream Channel type DOCSIS 2.0

On the SBG6950AC2 Box it states “DOCSIS 3.0” but, the Upstream on the status page is showing as DOCSIS2.0; Also at the bottom of the status page it shows “ © ARRIS Enterprises, Inc. 2019 All rights reserved. “Does that mean the software is from 2019? Upstream  UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 1 17.60 MHz 45.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

2
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4 months ago
K
The Many
Kissie1979The Many
asked in SBG6950AC2

wifi password

I want to change the wifi password. i just brought the Arris surfboard AC19000Mbps how can i change it?

2
plemans
Legends
4 months ago
V
The Many
VTP2679The Many
asked in SBG6950AC2

Intermittent internet connection in sbg6950ac2

buffering loosing signal shuts off

1
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4 months ago
M
The Many
mzkhandyThe Many
asked in SBG6950AC2

Can I use this router SBG6950AC2 as Wi-Fi extender with service provider Wi-Fi cable modem

I have service with Optimum. The provided modem from Optimum is connected via coaxial. It is providing wifi to more than 25+ devices. I have this SBG6950AC2 modem/router and want to know if I can use this device to connect to the existing network via ethernet and coaxial and use the device to connect some of the devices to this router. Essentially using this router as a wifi extender. Not have to connect it to the provider service. Just allow devices that are more than 75 feet away from the modem to connect to the router.

1
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5 months ago
M
The Many
mzkhandyThe Many
posted in SBG6950AC2

Unable to access modem GUI/ interface SBG6950AC2

Modem GUI is not loading on my phone or laptop. What could be preventing the page from loading? I tried multiple browsers and I’m still having issues. 

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M
The Many
5 months ago
T
The Many
tkohldesacThe Many
asked in SBG6950AC2

Web manager access for Arris SBG6950AC2

I’m unable to access the ‘Operation’ tab at the top of my Web Manager interface. It changes my address to 192.168.100.10:8080 when clicking it. It claims that the default username is ‘admin’, gives no password and accepts no known passwords. I’ve tried leaving the field blank, ‘password’, ‘Password’, ‘admin’, ‘Admin’ and the password I set to log into 192.168.0.1 itself and none of these work either. I know this worked when I first bought the surfboard a few years ago, not sure how to access this again.

2
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5 months ago
D
The Many
dscullyThe Many
asked in SBG6950AC2

Changing wifi name - Admin/password incorrect?

Hi!We just got a new wifi network set up, and I’m trying to change the name and password. However, when I go to the site to do so, the login info to access my account details (UN: admin, PW: password) is not working. I also tried entering UN: admin, PW: admin, as I saw that listed for other router models, but that also didn’t work. I’m now locked out of attempting to log in again for an indeterminate amount of time.Does anyone know why the password isn’t working? Is there something I’m doing wrong or some other standard password I should try? I’m spelling it correctly and am not using any capitalization.Any help is appreciated :-)

3
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5 months ago
S
The Many
STSThe Many
asked in SBG6950AC2

Being hacked, it appears. SBG6950AC2

6950 Router is still working fine, but I cannot log into it.  Getting error “Invalid user name or password, or your access has been locked due to multiple failed login attempts!”  I have been able to sneak in and change the PW, but I keep getting this error when trying to make changes to the settings.  It appears that someone is trying to log in and keeps getting locked out, but I am also locked out.Is there a way to work around this?

1
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5 months ago
V
The Many
vraynor1The Many
asked in SBG6950AC2

Unable to reset the modem - SBG6950AC2

Modem will not reset. Only 1 light is on. 

3
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VIP
5 months ago
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