SBG6950AC2

DOCSIS® 3.0 Gigabit Cable Modem & Wi-Fi® AC1900 Router

  • 23 Topics
  • 30 Replies

23 Topics

J
The Many
JeoreoThe Many
asked in SBG6950AC2

Can the SGB6950 be used solely off Ethernet connection?

Hi all, just moved into a new apartment and have working ethernet ports in all the rooms. There is one coax port in the apartment, however whenever I connect to it, none of the proper lights on the router light up (send/receive blinks and online doesn’t turn on at all). When we connect just the ethernet to it, the wifi will kind of work for a bit but then losses connection soon after. Can our router work solely connected to ethernet, or do we need a working coax connection? 

1
S
VIP
30 days ago
A
The Many
AglewandoThe Many
asked in SBG6950AC2

Moving an existing network to a new router sbg6590ac2

How do I move an existing  network to a new SBG690AC2 router?

1
plemans
Survivors
1 month ago
J
The Many
JulieRobertsThe Many
asked in SBG6950AC2

How to disable SIPALG on SBG6950AC2?

New job, new issues…. How do I disable this on my modem so my phone can accept calls through the Sangoma Talk and Chat apps? 

1
S
VIP
1 month ago
M
The Many
McfadzThe Many
asked in SBG6950AC2

latest firmware for SBG6950AC2

How do I update my firmware?  I have Xfinity and my latest driver version is 3.0.2.201.

2
M
The Many
1 month ago
M
The Many
Missy VotelThe Many
asked in SBG6950AC2

Modem goes offline every morning with firmware updates

Recently got a SBG69 series cable modem after the one supplied by my ISP, Spectrum, died. It worked fine the first few months, but now seems to be going offline with the firmware update light blinking every morning, and at other inopportune times of day. Is this a Spectrum thing (maybe they don’t like me not renting a modem from them anymore?) or a modem fix? Plz help - my phone bill from using my wi-fi hot spot is gonna be astronomical...

1
S
VIP
1 month ago
J
The Many
joemichaelsThe Many
asked in SBG6950AC2

USB Port Doesn't Recognize Devices

I cannot access USB external hard drives through my device (SBG6950AC2). Have tried several different USB hard drives. I think there’s supposed to be a (green) light on the modem/router indicating a device. No light is illuminated.

2
J
The Many
2 months ago
F
The Many
fifty999The Many
asked in SBG6950AC2

Current firmware version for SBG6950AC2??

Would like to know current firmware version for SBG6950AC2?Never mind I just read the answer   

1
S
VIP
2 months ago
C
The Many
Clown69The Many
asked in SBG6950AC2

send/receive light blinking SBG6950AC2

The send receive light is blinking on my device. In the book it says it's does that when it's updating the modem but it's been over an hour now. And it is still blinking. I have power down the device a couple times and nothing has worked. 

2
S
VIP
3 months ago
T
The Many
TuckertuckThe Many
asked in SBG6950AC2

century link compatible with SBG6950AC2

I am trying to connect to century link with my arris surfboard SBG6950AC2. Century link provided me with my PPOE username and password, but I can’t find the place to enter the PPOE info when I log into my GUI. Is this modem compatible with century link? Where do I enter the PPOE username and password?

1
S
VIP
3 months ago
S
The Many
seleem865The Many
asked in SBG6950AC2

How do I retrieve the SBG6950AC2 login password

How do I retrieve the password to login to the modem/router. I need to change to bridge mode and cannot remember the password. The default “password” is not working.

1
S
VIP
3 months ago
P
The Many
platypusThe Many
asked in SBG6950AC2

Limited webpage access with Xfinity SBG6950AC2

I recently had to switch to Xfinity due to where I moved to and ever since I got the internet up and running, I cannot access what are seemingly random websites. For example I can reach google.com, facebook.com, and youtube.com but cannot access twitter.com, wikihow.com and imdb.com.I have factory/hard reset the modem, tried different dns servers, and all kinds of different settings to no avail. This is happening through multiple devices (apple, Samsung, windows based computers) and doesn't matter if it's a webpage or an app. The STRANGEST thing however is that people who are local to the area can visit all the webpages we can't on our wifi with their own devices. I am at my wits end with trying to figure this problem out. 

1
S
VIP
3 months ago
D
The Many
davanzThe Many
asked in SBG6950AC2

LIGHT COLORS ON AN SBG6782-AC

What is indicated when the lights are blue vs yellow?

1
plemans
Survivors
3 months ago
W
The Many
wendyf19The Many
asked in SBG6950AC2

Unable to Reset the Surfboard Central App username and password

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.  

1
S
The Many
3 months ago
M
The Many
Mcgrady3aThe Many
asked in SBG6950AC2

issues connecting to xfinity

We have been using our Arris modem for over two years works great. We recently switched to tmobile from Xfinity.  We disconnect the service.  It's been just a month and we switched back because tmobile was dropping and services spotty.We are now with Xfinity. They say everything thing is set up.on their end. Gave them the serial number and Mac address.  While I can see the modem and connect,  it won't connect to the internet.  It does not seem to be communicating with Xfinity.  Does anyone have any ideas o what I can try? 

1
S
VIP
4 months ago
B
The Many
bldypndaThe Many
asked in SBG6950AC2

Just got my SBG6950AC2 activated (through Cox)! But...

It does not seem to like me so far. I just got everything set up–I followed the instructions to a ‘T’. I downloaded the app, went through the steps, got connected to the network, but I am still receiving error messages like “The Wi-Fi network does not appear to be connected to the Internet” and “No Internet Connection.” On the Surfboard app, I received a “Cannot connect your Home Network. Configuration failed for your router” error message. The kind lady over at Cox helped me troubleshoot as much as she could, but ultimately directed me over to Arris. What do I do? Is this something I can fix or am I just better off calling customer support? Thanks!

1
TechRep
Cable Modem Commandos
5 months ago
L
The Many
LuckyrodThe Many
asked in SBG6950AC2

QoS

How can I find the QoS settings on an SBG6950AC2 router?

2
L
The Many
6 months ago
S
The Many
STSThe Many
asked in SBG6950AC2

Router will not remember name of static client

my SBG6950AC2 will not use the name of the client.  It shows as unknown, whether it is static or not.. It ignores the name put in for static, but the static IP works, just shows unknown 

1
S
VIP
7 months ago
B
The Many
BobbobyyyThe Many
asked in SBG6950AC2

SBG6950AC2 wont let me use internet though can connect

So got a SBG6950AC2 WiFi cable modem less than 3 months ago and yesterday was saying I didn’t have internet though showed me connected. I did a power cycle, went through my provider (Xfinity) all seems good there showing interest getting to router. I haven’t tried a lan cable due to not having one currently. I deactivated my service to modem. Not tech savvy enough to feel comfortable going in to change settings without confirmation might help. Then I did a full reset and still facing the same problem. I can’t find any customer support on this site besides you guys and hopefully can get some help before my zoom interviews!

1
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VIP
7 months ago
D
The Many
DAC3120The Many
asked in SBG6950AC2

192.168.0.252

WHY IS 192.168.0.252 RANDOMELY CONNECTING TO MY GATEWAY IS THIS ARRIS INTERNAL WORKINGS OR IS THIS A SUSPICIOUS DEVICE I CANT IDENTIFY ANY DEVICE BEING USED BELONGING TO THAT ADDRESS AND THE HIGHEST ADDRESS OTHER THAN (.252) IS (.12) SO AUTOMATICALLY ASSIGNED ???

2
plemans
Survivors
8 months ago
A
The Many
Al NonymousThe Many
asked in SBG6950AC2

How do I tell if it's Comcast, or my gateway router, causing random internet disconnects?

In the last several months I’ve had to power down/power up my “Xfinity-compatible” SBG6900-AC Gateway Router dozens of times because one or more of our computers or iPhones mysterious lose Internet connection. How does a Comcast Xfinity customer figure out whether it’s a problem with my SBG6900, or some kind of problem with Comcast Xfinity?   My SBG6900 error log shows repeated Critical arcane events like, “ No Ranging Response received - T3 time-out” and “ Started Unicast Maintenance Ranging - No Response received - T3 time-out” or “Honoring MDD; IP provisioning mode = IPv6, No Maintenance broadcasts for ranging opportunities received - T2 tiime-out”. It’s all but impossible to talk to a human Xfinity technician anymore; all phone support leads me in circles. The cynic in me also wonders if Comcast is trying to drive customers to exasperation who bought their own gateway routers, to get them to rent Xfinity’s equipment again, due to “growing incompatibility” or some such pretext. NOTE

3
plemans
Survivors
8 months ago
N
The Many
norwoodrick3The Many
asked in SBG6950AC2

ethernet ports

four ethernet ports only one works on mySBG6950AC2

1
S
VIP
8 months ago
T
The Many
TabethaThe Many
asked in SBG6950AC2

firewall

How do I change my firewall settings so I can get onto a website? I use this website for work and can access it anywhere but from my home unless I long in using my iPhone hotspot. If I use my home internet it will allow me to get to the website but when I attempt to log in it gives me a 404 (not found) Error

1
S
VIP
8 months ago
TechRep
Cable Modem Commandos
TechRepCable Modem Commandos
asked in SBG6950AC2

Power supply got damaged

So, this just happened. My cat chewed my power cord and I need a quick solution because I’m working from home but I feel lost I do not how to select the proper power cord for my router, please help!

1
S
Cable Modem Commandos
1 year ago
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