G34 connection drops wifi & ethernet

Question

I believe there is more than one issue going on. But this is what I know. I lose connectivity both wired and ethernet. sometimes for a second, sometimes for minutes. The lights on router onlly sometimes change from blue to orange during this. I had seen aquite a few Event logs not sure what to make of them. Every check of Qam shows in parameters. I dont know if these logs can give some guidance. I am a remote WFH rep and need stable internet I bought this modem router for the 4 ethernet ports and wifi 6. We are a 3 person sometimes 4 person family. Son’s a gamer, We have Amazon devices and Cameras and Streaming SErvice not to mention phones, tablets, ets… Average about 30 devices at any given time. Please help. I dont understand how to read the analyzers or if I need to change something like a channel…

No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:32	Critical
CM-STATUS message sent. Event Type Code: 6; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:32	Notice
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:23	Critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:23	Critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:47	Critical
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:47	Critical
CM-STATUS message sent. Event Type Code: 6; Chan ID: 34; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:47	Notice
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:39	Critical
CM-STATUS message sent. Event Type Code: 5; Chan ID: 20; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:39	Notice
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:16:32	Critical

eRouterEvents: 72003004-eRouter enabled as Dual Stack	04/10/2024 23:19:07	Informational
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:18:55	Warning
ToD request sent - No Response received;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:18:29	Warning
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:57	Critical
eRouterEvents: 72003004-eRouter enabled as Dual Stack	04/10/2024 23:17:40	Informational
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:39	Critical
Ranging Request Retries exhausted;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:39	Critical
No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:39	Critical
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;	04/10/2024 23:17:37	Critical
Ranging Request Retries exhausted;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1;

DHCPv4: 72001021-DHCPv4 - Found syslog server 65.24.1.37	04/10/2024 23:19:29	Informational
ti_dhcp6c: 72001002-DHCPv6 Provision - Completed	04/10/2024 23:19:15	Informational
ti_dhcp6c: 72001015-DHCPv6 Failed - No Prefix Available	04/10/2024 23:19:08	Critical
ti_dhcp6c: 72001014-DHCPv6 Failed - No Address Available	04/10/2024 23:19:08	Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82	04/10/2024 23:19:08	Critical
ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82	04/10/2024 23:19:08	Critical
ti_dhcp6c: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Apr 10 23:19:08 2024

Looks to me like Frequency 280 - 763 is least used (I dont even know what I’m saying...

AND this just plain SCARES the bejeezus out of me. Wi-Fi Spectrum Analyzer:

Wi-Fi Spectrum Analyzer Data

START SCAN VIEW GRAPH 2.4 GHz 5 GHz UNII-1 & 2 5 GHz UNII-2E 5 GHz UNII-3 & ISM

Ch.	MAC	SSID	Signal Level	Bandwidth	Mode	Security	Max Rate
1	F8::0:8::4F::D:9:	PirateNet	-91 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
4	E8::9:F::80::4:9:	DOJ FBI SURV 2	-89 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
6	A4::9:7::33::E:6:	FBI	-74 dBm	20 MHz	802.11g,802.11n	WPA2	54 Mbps
6	88::D:E::7C::E:C:	SpectrumSetup-6A	-71 dBm	20 MHz	802.11g,802.11n	WPA2	54 Mbps
6	5C::F:A::25::D:E:	Draftkings2023	-77 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
6	E2::B:B::9E::6:9:	DIRECT-72-EPSON-ET-2800 Series	-82 dBm	20 MHz	802.11g,802.11n	WPA2	54 Mbps
6	FC::1:2::63::C:6:	SpectrumSetup-1D	-94 dBm	20 MHz	802.11g,802.11n	WPA2	54 Mbps
8	E8::9:F::80::5:0:	Spec	-91 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
8	D8::E:C::5E::3:A:	Linksys43737_Ext	-86 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
8	48::F:8::B3::E:0:	Linksys43737	-85 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps

11	24::F:5::A2::D:5:	D80F99B1180F_Ext	-93 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps
11	02::7:1::B3::7:2:	CenturyLink2400	-82 dBm	20 MHz	802.11g,802.11b,802.11g,802.11n	WPA2	54 Mbps

Those names… and I dont even see my network here do I?

Again HELP

Thanks for looking. I will try to upload some of this.

SURFboard Moderator · Answer

The logs are Values read by technicians from the internet provider end, since the logs are what the coaxial cable transmits and the log screen on the router is the translator so can be easily read by them, the coaxial cable is owned by the Internet service provider, I wouldn't be able to tell you what that means.

If your Event Log is reporting a high volume of errors, this would indicate a potential CMTS signal issue. To troubleshoot these errors, we would like to note the current signal levels being used by your (G34). To check the cable signal level on the interface or GUI please follow the steps mentioned on the below article.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

we are checking here is the way the signal comes from out to inside the home. There are some important things that should be within a specific range in order for the internet to work properly.

First, the SNR should be above 33 on all of them. The downstream power should always be between -15 and +15. The closer to 0 the better connection. Finally, your upstream power should always be between +45 and +51

On all of those values you should not have more than 3 decibels (or dB) between the lowest and the highest

By having the values in less than that, your device will have interrupted connection, slow or no connection at all.