Wi-Fi Modems

Arris model G36 purchased last month. Had tough time setting up via Xfinity and had to speak with Arris support who reset it and then back to exfinity to register it again.  Now need to put in Bridge mode but when go to 192.168.0.1, I use the email address I registered under but no idea what password to use.  No matter what I use, cannot get past error for incorrect email.

What happened: I was troubleshooting a Xbox Live issue my son had with his Xbox. One of the troubleshooting steps was to put the G36 in bridge mode. Apparently bridge mode wasn’t the solution and I wound up having to do a factory reset.Problem: Now trying to use the SURFboard Central App, I can connect to the 2.4GHz and 5GHz on my phone with the default SSID/password but cannot connect to other devices.  Troubleshooting attempts: I tried using the (192.168.100.1) to see if I can change it there but it doesn’t load for me. I WOULD log off and log back on but I don’t remember the password to the app and I couldn’t find the forgot my password option.End State: I’d like to be able to change the SSID/password and use the app prior to factory reset. 

I recently purchased a G36 Surfboard Wi-Fi Cable Modem to use with my Xfinity internet service.  Since I installed the modem, I have experienced multiple daily internet downtime.  Xfinity can not find any issues on their end.  Could something be wrong with the new modem?Sharon Cooperkrazee4kats@gmail.com772-216-4070 

My ARRIS (G34) - Cable Modem Router Combo - Fast DOCSIS 3.1 Gigabit WiFi 6 (AX3000) reset itself back to it’s factor settings. I can’t login to change this. I tried to get the password reset to email what to do, but nothing is showing up. Ideas?

Since installing the  Arris Model NVG4438 router MagicJack cannot receive or make calls.  Any ideas on how to make it work?  Thanks.  Tim

Hello,I have an Arris G54 Gateway that runs about 30 wired and WiFi devices through a managed switch. Everything is working well, but I am trying to add a new WiFi touchscreen that is supposed to connect to the existing connected internet interface device with a LAN IP for a security alarm system. The touchscreen firmware works via 2 connections: A basic WiFi connection to a SSID on the router and then a further connection to the interface device by inputting that device's IP into the touchscreen's settings.When I tried to connect the touchscreen to the G54, it would not connect to the Primary SSID but did connect to the Guest SSID. Once so connected, the touchscreen would not further connect to the internet interface device after putting in that device's IP address.The touchscreen support tech said the basic problem is that the touchscreen is an IoT device that cannot accept passwords with the special characters used for the Primary SSID, and is geneally incomp

 Hello & Happy New Year,Xfinity is my in-home provider. I recently increased my internet plan to 1 Gig Plan, download speeds up to 1000 Mbps and Upload speeds up to 35MbpsThis increased seep requires me to replace a very old Arris. Numerous friends have recommended the G54 plus it’s compatible with Xfinity. Great!BUT. Arris said the G54 is designed for internet only and doesn’t support Xfinity Voice service. This model won’t work because it can’t carry voice signals and Xfinity doesn’t enable voice on it.Would someone knowledgeable please recommend a router/modem that equates to a Model G54 + Voice? Thank you.

Every few days, the Modem stops the Internet connection, and the only way to reset is to unplug and restart.  This is not due to power failures or any other issue.  It is happening 1-3 times a week and is a real problem  , I am with Xfinity

Howdy,      I use FileZilla for work and I work remotely. My company and internet provider cannot help me. Any ideas what could be blocking access? I’m using the Surfboard SBG8300.     All FileZilla says is Connecting to < SERVER NAME >, then < Connection timed out after 20 seconds of inactivity > followed by < Could not connect to server >     However, if I change my wifi to my iPhone Personal Hotspot, it connects very fast so I know my credentials are correct.      I hope you can help, I’ve been struggling with this (off and on) for over a year.Later

What android app do I need for the SBG8300?

QR code on device not working for set up

I own a DOCSIS 3.1 gateway G34 with 1.04 firmware known for intermittent connectivity issues that are fixed by 1.05 firmware.  This device is on the Approved Device List from Breezeline.  1.05 has been out for 3 years and is stable.  However despite the DOCSIS mandate Breezeline customer service refuses to manually update the firmware saying any new firmware will be automatically pushed and my only solution is to ditch my gateway and rent ISP’s gateway and pay monthly rental fees.The connectivity drops predictably every few days, probably by algorithm to encourage me to rent their equipment.Do you see this behavior at Breezeline or other ISP?  Is there a tool to exam and document the connectivity issues are man-made by Breezeline?Is this a legitimate case to file a complaint with FCC or class action?

Hello,I reset my modem/router (instead of unplugging it) because my ring doorbell was offline and refused to reconnect. It reset to the original name and password. I need the site and steps to create my original wifi name and password, please. 

My G54 has been working great for over a year however, recently my two Samsung S24 Ultra phone have started disconnecting from the wifi and the phone reads incorrect password.  I click on reconnect using the saved password and it reconnects for a period of hours to days.  MY QUESTION IS WHAT IS GOING ON AND HOW TO I FIX THIS.Thanks in advance for your help.Ed

When I try to sign into the modem via browser it says to use the email address I have for the app. I have used that and the password and it still won’t let me in.

I bought this unit in May 2021.  It is rated for WIFI 5.  Are there any updates (firmware) to improve the current speed? Can it be improved to WIFI 6 or do I need a new device?Thank you.

how can I tell if I have the latest updates on mt G36?  I have internet drops, freezing frames and audio drops. 

I have noticed a trend with surfboard modem router internet output ports failure. This is my 2nd modem over last 3-4 years. I had same issues with previous modem . I purchased SBG8300 last year. It has 4 internet output ports. Initially first output port failed. Now all 4 ports failed. I called customer service but call doesn’t go through. I am very disappointed.   

The warrantee on my SBG8300 expired in October, and in November, so did the unit itself (both leds solid blue instantly on power up, no appearent boot sequence, no WiFi signal, no change after pressing reset button). Is it worthwhile to try to get this unit repaired?

My G36 over the last few days has been constantly disconnecting and apparently shutting off entirely every 20 minutes or so. The blue light goes off and I have to unplug, wait, and plug back in for it to work again. This only works for 20 minutes or so and then it happens all over again. It's happening totally out of the blue, everything was fine until a few days ago. I haven't moved the unit, it hasn't gotten knocked over or damaged at all, and I'm at a loss 

Is it common problem with surfboard modem with ethernet ports? I have purchased SBG8300 in 2024 and put in service in May-2026. Initially 2 ethernet ports quit working and I switched my ethernet to a working port. Last week remaining 2 ports quit working. Wi-Fi is working as normal. I have my internet service with Xfinity. I am thinking to call Xfinity to ship their own modem to get rid of SBG8300. I have lost a quite a bit of money on SGB8300. Very disappointed.   

I have an Arris Gs6 SBG00DAE36. It is only a year old. I am experiencing Comcast/Xfinity dropping connecting to the point where I can hardly stream, use my phone, nor Zoom. Of course Xfinity blames the Gateway, but is is really? How do I figure out this puzzle?

Can I connect my arris up to my Eero? 

instruction say to use and Ethernet cable to install. I do not have an Ethernet port on my laptop to do this.