Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1466 Topics

B
The Many
BellyojellyThe Many
asked in G34 | G36

Unable to access the GUI webportal and SBC app

Seems like a recurring problem in the community security warning accessing the portal. Please provide help accessing the portal while the browser reports the SSL certificate is unsafe. What work around exists that is not beyond my technical capabilities! New box installation and have already had to work around the Surfboard Central App registration failure. 

2
B
The Many
2 hours ago
R
The Many
ryangonzales00The Many
asked in G54

G54 stuck while updating on SBC app.

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

11
S
The Many
13 hours ago
T
The Many
thatcherThe Many
asked in G54

G54 - Slow speed internet connection

My brand new Arris 54 is unable to maintain 2Gbps speeds on Xfinity residential 2Gbs service.  If I reboot the G54, I’ll get excellent 2Gbps speeds of 2200-2300 speeds, but very soon after that I can only erratic speeds from 200-1200Gbps.  Using Comcast’s modem, I consistently got 2200-2300 Gbps download speeds.  What’s wrong with the Arris G54 

3
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Guardians of the Gateways
19 hours ago
I
The Many
itliong04The Many
asked in Wi-Fi Modems - General

changing Wi-Fi credentials

I am trying to rename my modem and change the password

0
I
The Many
21 hours ago
M
The Many
mineralgeekThe Many
asked in SBG8300

Surfboard SBG8300 and Xfinity connectivity issues

Hello.  I am using an SBG8300 to connect to Xfinity.  Most of the time it works just fine, but several times lately the download speed has dropped from 45-50 Mbps to under 5Mbps.  If I unplug the modem, wait a couple of minutes, and plug it back in, everything returns to normal.The Xfinity service doesn’t appear to be the issue.Any idea what this could be.  I purchased the modem less and a year ago, so it’s still under warranty.The last time I’m aware of it happening was last Wednesday and Thursday, but I was away over the weekend.  It hasn’t happened today, as far as I can tell.I’ve downloaded the logs from the model administrator panel.How do I proceed from here getting technical/warranty support?Thanks.

2
M
The Many
1 day ago
A
The Many
Andy84The Many
asked in G34 | G36

G36 drops connection but light remains blue

I have a G36 I bought a little over two years ago that I use with Comcast.  I haven't had any issues with the modem.  The only previous issue with connections turned out to be a cable that got damaged by my neighbor.  Comcast replaced the cable and all has been fine. Today it lost connection but the light was still blue.  If I disconnect power and reconnect, it will work briefly but then drop connection again.  I have 3 devices connected via ethernet and a bunch on WiFi.  I've disabled WiFi with no change.  I also disconnected each of the ethernet devices individually with no change.    Comcast doesn't detect an outage in the area and their AI support says things look good to my modem.  It can reset it successfully and see when it's not online if I disconnect it.  Gateway FW version is [edit personal information] NCS Anything else to try?  Hate to have to shell out for a new one when it's only a couple years old.   

0
A
The Many
1 day ago
E
The Many
eswoThe Many
asked in G34 | G36

how update firmware on a G34?

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

3
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Guardians of the Gateways
1 day ago
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The Many
Allan1461The Many
asked in SBG10

Unable to access GUI SBG10

Arris login page doesn’t. Won’t allow entry of new password. Keeps saying unexpected error. Does Arris actually offer any real customer support? 

2
A
The Many
2 days ago
W
The Many
WhatcaniuseThe Many
asked in G34 | G36

no internet connection on 2.4g network on G34

II purchased a I purchased an Aris surfboard G 34 router a week ago. But now, when I connect a device to the 5G Wi-Fi works fine. When I connect device to the 2.4 G Wi-Fi it does not get Internet.  I have an ethernet plugged in Verizon cell signal extender that worked up until this afternoon.  Now it does nothing 

0
W
The Many
2 days ago
K
The Many
Kxa33The Many
asked in G34 | G36

intermittent internet connection on G34

I have the G34, the first week I bought it, it worked great but now 2 months in the service is spotty. I have had to call my service provider so many times. I have tried rebooting and all. I do not know where to go if check if the software is up to date. I will like to use the service I am paying for. Is there a phone number to call for someone to help fix this issue?

1
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Guardians of the Gateways
2 days ago
S
The Many
savion.brownThe Many
asked in Wi-Fi Modems - General

nat type is strict to enable upnp and port forwarding

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

1
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Guardians of the Gateways
2 days ago
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The Many
LisaLThe Many
asked in SBG10

No internet on SBG10

I purchased this wifi modem almost 2 months ago and still not able to connect to the internet.  I have been dealing with Comcast and they tell me that the modem shows on their system and there is a good connection.  I have reset the modem numerous times.  Any suggestions?

1
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Guardians of the Gateways
3 days ago
L
The Many
llars2117The Many
asked in G34 | G36

Warranty Request on G34

I have an Arris G34 that I need to submit for warranty request.  How do I do this?  We have already gone through all trouble shooting steps with our provider as well as online through Arris with no luck.  We only have an orange amber light with no signal.Our device is under warranty until Dec 2025.  Please assist.Thank you

1
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Guardians of the Gateways
4 days ago
M
The Many
mbeci1The Many
asked in G54

Mesh extender for SURFBOARD G54

Is there a satellite of mesh extender for the G54 Arris Surfboard wi7

1
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Guardians of the Gateways
4 days ago
L
The Many
Lynsieb121The Many
asked in G34 | G36

g34 error code 0002-1002, blinking blue and no internet

Just bought this g34 called Breezeline to activate it to our account. They’ve sent signals and resent signals. Still nothing. They said everything’s is working on their end. I have a blue blinking like on the front of the g36. When they send the signals over it does change the colors on the front from solid orange to slow blinking blue then solid green then blinking green to solid blue then fast blinking blue. Then the blue just stays blinking. The network name will pop up in our WiFi section but under it it says no internet connection. I’m willing to try anything. 

1
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Guardians of the Gateways
4 days ago
V
The Many
VballthrillerThe Many
asked in G34 | G36

G36 solid orange after power outage

Last night my power kept going in and out for about 5 minutes, then finally went out. When it came back on the modem stayed on solid orange. I have never had this happen before with other power outages. I have tried multiple times to unplug it for 30 seconds, 1 minute, over 10 minutes..still orange when I plug it back in. I have tried to hit the reset multiple times holding it for the 10-15 seconds as well as 30 seconds and nothing changes. I checked the warranty and I am good until July. How can I file a warranty claim? 

1
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Guardians of the Gateways
4 days ago
S
The Many
stxchckThe Many
asked in SBG10

SBG10 - Unable to login the GUI page to change the password.

I actually finally got connected but could not edit the question line, however I still cannot connect to the 192. site and the android app will not download on current android. How do I access this modem to change the settings? Thank you.

1
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Guardians of the Gateways
4 days ago
O
The Many
oalamaThe Many
asked in G34 | G36

G36 no WIFI, wont factory reset, Solid Orange

As mentioned in the title my G36 suddenly stopped working yesterday. Not broadcasting a wifi network. Won't reset after holding the reset button for 1 minute. And just has this solid orange light. I checked and I am still in warranty.How do I go about filing a claim?

1
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Guardians of the Gateways
4 days ago
J
The Many
joshiepenorThe Many
asked in SBG8300

SB8300 Connection Drops Every Hour

As the title says, every hour at nearly the exact same time my connection drops for ~1-3 minutes. Has been happening for roughly a month. Drops both wifi and ethernet connections. Only device connected is the PC.I had a cox technician tell me to my face it was from ‘overheating’ on a router that had worked just fine in warmer conditions, nevertheless the signal drops like clockwork and not spontaneous heat problems.Have also set all ‘lease duration’ settings to forever.This set of logs is from today, where the two at 11:53 correspond to (I think) when my PC was first on (the only device connected) on, and today all disconnections have happened at xx:53.Any help is appreciated, but I’d like to make good on my active warranty as this device is <1 year old and getting a new device would silence at lot of likely bogus suggestions I’ve received so far.

1
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Guardians of the Gateways
7 days ago
I
The Many
inmanfThe Many
asked in SBG8300

best extender recommendation for SBG8300

Please recommend compatible extender by make and model that is compatible with SBG8300.

1
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Guardians of the Gateways
7 days ago
C
The Many
Chum1234The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Unable to activate the modem with CMAC ID

Trying to activate a Wi-Fi cable modem and when it asked me for the CmAC  ID number I enter it, but it doesn’t go through. Any suggestions?

1
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Guardians of the Gateways
7 days ago
T
The Many
tanbottoThe Many
asked in G34 | G36

Unable to login the GUI web portal from Firefox browser

Hello,the year is 2024 (almost 2025) and you still ship with a firmware that expects firefox v63 and does not work with firefox v127 The error is “browser not supported” on an android phone, and of course “invalid email address” on a desktop.  That is rather grotesque as I am pretty sure I know my email address and it is the one I registered with Also current versions of MSoft edge (v126) have a warning of not being supported. Of course this will be ignored, which is a measure of the quality of your communications I hope that in 2025 you plan to at least support horse drawn carriages for returning the out-dated equipment you sell as new. As for firmware updates, I am hoping for at least cuneiform linear b.Thank you

1
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Guardians of the Gateways
7 days ago
D
The Many
drussell3The Many
asked in SBG8300

Intermittent internet connection on SBG8300

Why do I have to reset my modem sometimes multiple times a day? Other times. Once a week. Sometimes every day. .y dad has the exact same modem and never has to reset. It's just the wifi. Both 5 and 2.4. Hardwire works no matter what. 

1
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Guardians of the Gateways
7 days ago
M
The Many
marebear1701The Many
asked in G34 | G36

Arris G36 no Wi-Fi connection

I can connect via ethernet to my laptop from my Arris 36, but I am unable to find the wifi signal. What am I doing wrong. I am replacing my old modem/router. I did the new setup via the comcast app but my phone wouldn't scan the tiny qr code on the bottom of my modem so I manually input the MAC number, but no wifi. 

1
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Guardians of the Gateways
7 days ago
M
The Many
Melissa0208The Many
asked in Wi-Fi Modems - General

Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

1
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Guardians of the Gateways
7 days ago
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