Cable modems with built-in Wi-Fi router
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A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC. The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser. Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1. We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, . Locate security.tls.version.min and click the pencil icon. Enter the value
I saw two questions on this topic and the response was that the latest firmware is pushed out to the internet service provider. But my situation is I chose not to use any router from the service provider and purchased this on my own. So I would have thought I should be able to update the firmware on my own as well (as and when there is a firmware update).
I set up a G54 modem in my home in November, and configured my wifi networks using Split Mode. I had most of the devices connecting to the 5GHz network perfectly fine for a while. They were routinely getting speeds in the 400-500Mbps range. Then suddenly a couple weeks ago none of the wireless devices in my home were able to detect any of the networks except for the 2.4GHz one, and they were only getting speeds of ~50Mbps. According to the modem’s Admin GUI the 5GHz radio, 5GHz High radio, and 6GHz radio are all enabled and active. I tried a factory reset and turned Split Mode back on. Once again, my wifi devices could only detect the 2.4GHz network. I then disabled Split Mode and enabled Band Steering, hoping that they would get automatically directed to the faster band. But the Connected Devices page showed everything connected on the 2.4GHz band, and speed tests showed I was only getting ~50Mbps on that band. I tried enabling the Guest Network with the same results. I have a desktop
I had xfinity out a few weeks ago to address intermittent internet connectivity. The same issue seems to be happening again since yesterday.Xfinity tech spent about 2 hours getting the updates to go through and I had hopes to be in the clear. Is there another update that is stuck? I would like to not have to replace this as I spent the extra money and it is supposed to be compatible with xfinity. My last modem and router set lasted me 8+ years. I think this Arris g36 is in year 2 and according to the site my warranty has expired…
As the title states, everytime I get to the "register my device" part of this app, I get the wifi communication failure message with error Code 0000-1612. I've reset my device numerous times with both hard and soft resets, un-installed the app, etc. Apparently I need to get through that page to make an account username and password to get access to my admin page on my g54. This is more than frustrating.
All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?
Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do
Hey all,I just got a new g54 modem/router. When I'm on the admin page, it tells me to input my email and password. I don't know this information and how would I recover this?
Arris G34
I can’t access 5G, it won’t accept my password when I attempt to access itt.
I want to be able to change/create my own router admin password instead of having Surfboard Central create a fixed one for me. I couldn't find that option on the Surfboard Central app (android). Then I went over to the web GUI and when I go to change password, it gives you a warning to change the password in the Surfboard Central app for syncing purposes, but also has an option to ignore. Went back into the app and dug around in detail and there is NO CHANGE PASSWORD OPTION.Found a one year old post with my exact issue, but there was no definitive answers except to confirm that the app assigns a password and it cannot be changed. So, the question remains. Can I ignore the warning in the web GUI and change my password without it creating issues for me?? This is a huge security issue to not be able to create my own password.
New G 36 connected to Xfinity and online with solid blue light in front, via surfboard and Xfinity app setup process. At the last step, Surfboard app delivers Something Went Wrong Error Code: 0015-1805 and then I can go no further.We are online and connected, I just want to access to edit network name and password.
Does AARIS now have a valid authentication certificate for G34 Wi-Fi Cable Modem? How safe is it to use the 192.168.0.1 address? Can my computer get hacked using it? I use Wavebroadband via cable on my HP computer. I do not use the app on my phone.
How to conect my modem i can't
I have been trying for hours now to activate the service for this modem. I followed all steps, download the app, set up the SSID, and it says that I successfully connected to the wireless gateway. When I go to the next page to login to the wireless gateway, an error message comes up saying “cannot connect to the wireless gateway.” When I try to click on the links for “Supported ARRIS devices” it just brings me to a blank page on this website. PLEASE HELP!!!
