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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

1977 Topics
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Wi-Fi Modems - General
192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

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The Many
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The Many
uncleroy58The Many
asked in G34 | G36
Arris G36 Web GUI access via laptop

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

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The Many
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GarnymanThe Many
asked in G34 | G36
resetting password to Arris G36 moddm

System is not allowing me to reset the admin password to allow me access to the modem settings

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Wi-Fi Warriors
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The Certified
BekahflamThe Certified
asked in G34 | G36
G36 connectivity issues

I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.Also, I am unable to reply to the following comment and I made the original post “Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection? When the internet connection drops, does the gateway (G36) reboots on its own?SURFboard Community Moderator Team” my reply: the only thing that is wired is the modem/router. All other devices are wifi.

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Wi-Fi Warriors
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The Many
FromanThe Many
asked in G18 | G20
On the new G20 I need to rename my stuff? and change my password? the link does not work?

Rename my router and add new password. 

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The Many
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The Many
Fern7734The Many
asked in SBG10
Unable to access the "Operations" tab on SBG10

Hello! I’ve had some trouble accessing some settings on the SGB10 web manager, specifically the tab labeled “Operations” next to “Configurations”.I’m easily able to sign in and access the basic setup part of the web manager (192.168.0.1), but the tab “Operations” seems to require a seperate login and password.I’ve tried the usual ‘admin’ and ‘password’, ‘admin’ and blank, along with resetting the router and changing the password under configurations tab, yet I still haven’t been able to access it.I found a similar post titled “Arris SBG6950AC2 'Operation' tab” on this site, but the reply’s were unhelpful as the just suggested changing the password to the basic setup. If anyone has experienced similar or has a solution please let me know.

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Wi-Fi Warriors
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The Many
freelovew1The Many
asked in SBG10
SBG10 30mbps slow

I purchased a new SBG10 about a week ago. Got it set up, and was getting 400+mbps, then IT department from work changed some settings and only getting 30mbps now. Factory reset, still same issue. Even when laptop is connected via ethernet, it only gets 30mbps. Is there something I am missing?Customer support not open til later. Wasted over an hour yesterday with ISP and all they did was send a refresh signal to modem, which did nothing. **linked status below, but honestly makes no sense to me. been dealing with this issue (and other IT issues with work) long enough that my brain is fried.

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plemans
Juggernaut
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The Many
WarrenJThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Slow speed internet when try connecting the modem from 1st floor and modem is on second floor - SBG7400AC2

When I run a speed check on my Apple iPhone, I get 279 Mbps on the first floor.  The SBG7400AC2 is on second floor.When in the room with the modem, I get as high as 650 Mbps.Can I turn off the Wi-Fi on the modem, maintain the cable input and use another device for Wi-Fi with a device on second floor and another on first floor.  I have an option of the first floor being hard wired if needed.  This is where I use laptop and stream on main TV.Thanks.

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plemans
Juggernaut
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The Many
GroverThe Many
asked in G34 | G36
Set up the SBC app on mobile - G34

I installed my G34 and it works well. When I went to set up the iphone app, I was told that I would need to factory reset the unit. Will I need to go through the whole activation process again? 

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plemans
Juggernaut
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The Many
YngjspThe Many
asked in G18 | G20
G18 says no wifi connection

Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do 

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Wi-Fi Warriors
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The Many
kainsangoThe Many
asked in G34 | G36
G34 X-Box UPnP Not successful

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

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Wi-Fi Warriors
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The Many
NoraThe Many
asked in Wi-Fi Modems - General
discontinued wifi modem

Where do I find my information to be able to create an ARRIS account? Asking for Business Name, Customer Name or a receipt.

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Wi-Fi Warriors
S
The Many
Scott123The Many
asked in G54
Password to Web-based interface (GUI) on G54

Hello.  Can you please let me know if there is a way to change my web-based interface (GUI) password?  Thank you. 

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The Many
lyrondotThe Many
asked in G34 | G36
Wi-Fi cable modem not comnecting to Windows 8 laptop on G34

My windows 8 laptop is showing as “limited connection” when trying to connect to our new Arris G34 wi-fi cable modem. My other laptop, desktop and all phones in the house are connected.  Network drivers are up to date on the computer and I had no problems connecting this laptop to our previous modem. Suggestions please?

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plemans
Juggernaut
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The Many
bideThe Many
asked in G18 | G20
G18 intermittent connection / rebooting on its own

New G18 I've had provisioned by xfinity appears to be repeatedly attempting a firmware update, it'll start with the solid amber “receiving power" light, then switch to a blinking amber “firmware update" light, then a blinking green “aquiring downstream / upstream signal” light and then a solid blue light which should be where it stays but it'll quickly return to the blinking amber stage and then repeats everything again. I've tried factory resetting it multiple times but it does not help. I've considered that maybe the upstream or downstream power levels or SNR are too high or low but they all seem within specI was on the phone with Xfinity support for an hour when I initially got it and they could not determine an issue on their end, after leaving it for a night it fixed itself for a couple days but has started doing it again after a power outage.

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Wi-Fi Warriors
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The Many
KrossebThe Many
asked in G34 | G36
set up

I’m trying to go through the set up process and it says there’s an error and it tells me to go into my settings and connect to Wi-Fi yet. I’m already connected any advice?

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Wi-Fi Warriors
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The Many
Kickin8The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 with slow streaming

Having issues with Spotify and Android TV box. Never happened to my Netgear cable modem previously. Already turned off firewall - must be something with the settings? Please shed me some light for this - or else I have to buy another cable modem only device... 

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rliscoeThe Many
asked in G18 | G20
G20 first time setup

I don’t have a laptop to connect to the modem. Is there another way to get past this step?

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Wi-Fi Warriors
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The Many
JkmerasThe Many
asked in G18 | G20
G20 says device is not capatible with Cox

I have tried to change to the device and Cox flags it as not supported. When I have them do it by phone it will not connect to the internet. 

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Wi-Fi Warriors
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The Many
tlochetto13The Many
asked in G18 | G20
change factory password on G20

how do I personalize the password for my Arris SurfBoard?

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Wi-Fi Warriors
A
The Many
allThe Many
asked in SBG10
Changing WI-FI name and the password on ARRIS SURFboard SBG10

Hello everyone, I was trying to change my WiFi password on my first trying it’s showing me a message that invalid username or password or your access has been locked due to multiple failed login. Can someone please give me an idea what should I do?Thank you. 

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Wi-Fi Warriors
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The Many
YacThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Ethernet (wired connection) on SBG7600AC2 not working.

I just noticed that my Ethernet connection does not work from my modem. The wifi that I use daily is working just fine, but I recently noticed that my only wired connection is no longer working. My only Ethernet connection is my security camera system, and I have not checked to see if it was online in months, so who knows how long this issue has been going on for. I have tried to connect the Ethernet cable to different devices and use different Ethernet cables and reset the modem to no success.  I am wondering if there is an easy way to tell if the Ethernet ports are broken or if there is some way to reset them. Both the green and orange lights are always on for all 4 ports even when nothing is connected. Is this normal? Or does this in itself indicate a problem? There was a power surge in my neighborhood a year ago. Could this have damaged the Ethernet ports but not the wireless Cabo ability of my modem?  Any information would be appreciated. My modem is no longer under warranty. 

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Wi-Fi Warriors
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The Many
MoniajwThe Many
asked in G34 | G36
How do i find wifi password on G34 modem router?

Newly purchased refurb'd device and not sure what or where password is. 

181
plemans
Juggernaut
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The Many
plaskoThe Many
asked in G34 | G36
Fix parental controls on router G36 - hacked?

Long story short the Surfboard app parental control is working.However, I ran out of “blocks” (seriously, only 32 !?), and saw that the gui web interface also allows for blocking from there also.(1) The gui parental controls do not allow for dashes “-”. Given there are many domains with dashes, why not?(2) Everything was going fine. I had 25 listed in gui. No problemo. After we had to power-reset one day I saw they were down to 15. I added them again. A few days later we had to power reset (not a factory reboot just a power outage) and once again down to 15. I added them back once more. Then I saw that the ones I added back, although they were listed in the gui software, they were not actually blocking anything anyway (I tested from a laptop afterwards). I come back and they are still there and listed. They stay there and remain listed. Until we have a power cut. Then they vanish as if by magic.I have had a problem with hackers. I think they have done something to the router to stop th

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Wi-Fi Warriors
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The Many
JASON FULLERThe Many
asked in SBG8300
Roku (2) units are not connecting to network on SBG8300

Roku (2) units are not connecting to network, but phone, Roku TV are connecting.  I have rebooted the Arris MDL: SBG8300 twice. Unplugged the roku devises but still reading as "not connected". Green power and wifi lights are on and solid.

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Wi-Fi Warriors
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