SURFboard Community

Need more help?

Visit our support site for additional resources

Recently active
Categories
Help others

I have an SB8200 and I’m not sure when it was purchased or how old it is. I know it’s not under warranty. What is the best way to get the ship or manufacture date of my specific modem?

11 hours ago

Robert221The Many

G18 | G20

G18 MAC Filter restricts HP 8600 connection

I am unable to connect an HP 8600 with either MAC Filtering disabled, Allow-All, or MAC Filtering enabled, Allow, with the HP 8600 in the Wi-Fi Control List. In both cases, a MAC Filter restriction message is displayed.

raydarThe Many

why is the light flashing green all the time?

102

15 hours ago

Diego1109The Many

SB8200

ARRIS SB8200 Minimum ISP plan to use

My ISP plan is 200Mbsp. Works for what we have now. And unlimited. Looking to upgrade from ARRIS SB6182. Will the SB 8200 work? or is it too much for what we have? Cox cable wants me to get more data speed. Thank you for any info.

1 day ago

Shadow322The Many

Wi-Fi Modems - General

How to disable AP Isolation?

Hi, I just recently switched internet providers (Access to Sasktel) and Sasktel gave me an Arris router. Now my google homes will no longer connect to the Wi-Fi. I have factory reset them and it keeps giving me the same messages. “Disable Access Point/AP Isolation and Enable UPnP.” I can find UPnP in the router settings and it is enabled however I can not find anything called Access Point or AP isolation. Where could I find this option or is it labeled as something else? Thanks.Model: NVG448BQ

1 day ago

msmithThe Many

S33 | S34

Serial Number not located on new S34

Got a brand new S34 from Amazon (sold by Amazon, not some third-party seller), which has now died just over a month after plugging it in, but the website shows “We were unable to locate your serial number. Please check your model number and serial number and try again. This information can be found on the label in back or on the bottom of your device.”, despite copy+pasting the serial from Cox.com/the modem’s admin page.

ETWrightThe Many

How can I change the original e-mail I used to register the App?

1 day ago

vb518The Many

G34 | G36

G34 suddenly stopped holding VPN connection

I am required to use a VPN for work. Have been doing so for many years. I replaced an older modem and router 4 months ago. The G34 was working fine until one day it wasn’t. My VPN connection drops after 10 seconds. My IT dept went so far as to replace my computer but the new computer has the same issue. I have rebooted the modem many many times. I saw reference to an article, but the link tells me to “check back at a later time” (!!!) If this article will help me, can it be emailed to me perhaps? http://arris.force.com/consumers/articles/General_FAQs/G34-G36-VPN-Passthrough-Setup or is there anything else I can do? I need to be able to do my job.

121

1 day ago

cTrinThe Many

mAX® (W21/W121) | mAX® Express (W11/W122)

No option to disable/activate multiple ssids

Just got the mesh system from woot and still trying to separate the bands with multiple ssids. Like to keep all my Alexa/Smart stuff on the 2.4 band. Right now, I do not have that option in the central app like what everyone posted. Did they remove that option?

1 day ago

CatmanThe Certified

G54

wifi stopped working

My Wi-Fi stopped working on multiple devices, some of my connected Wi-Fi is still working, ie, my TV, mobile phones, co.puters, but all of my other devices are offline, when connecting to the ssid it says no internet, yet other Wi-Fi connected devices are still connected. I can not connect my other devices as it says no internet on all broadcast ssids, I have factory reset the modem, yet still no success.

466

1 day ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

415 topics

S33 | S34

440 topics

SB6183 | SB6190

277 topics

SB8200

559 topics

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

eMTA - General

120 topics

SBV2402 | SBV3202

13 topics

SVG2482AC

200 topics

T25

75 topics

Wi-Fi Modems

Cable modems with built-in Wi-Fi router

Wi-Fi Modems - General

297 topics

G18 | G20

38 topics

G34 | G36

934 topics

G54

112 topics

SBG10

187 topics

SBG6950AC2 | SBG7400AC2 | SBG7600AC2

267 topics

SBG8300

392 topics

mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX® Mesh Systems - General

25 topics

mAX® DASH (WC4S)

9 topics

mAX® (W21/W121) | mAX® Express (W11/W122)

81 topics

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

86 topics

mAX® Wi-Fi® 6E (W61/W161)

18 topics

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

47 topics

Installing my device with the mobile App

13 topics

Features and Services

15 topics

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

W6B

3 topics

W6U

12 topics

Community Café

Off Topic

23 topics

Community Feedback

12 topics

SURFboard Products Feedback

16 topics

SURFboard Central App Feedback

7 topics

News & Updates

2 topics

theviolinrunsThe Many

SB8200

Ship or Manufacture Data for SB8200

I have an SB8200 and I’m not sure when it was purchased or how old it is. I know it’s not under warranty. What is the best way to get the ship or manufacture date of my specific modem?

11 hours ago

Robert221The Many

G18 | G20

G18 MAC Filter restricts HP 8600 connection

raydarThe Many

why is the light flashing green all the time?

102

15 hours ago

Diego1109The Many

SB8200

ARRIS SB8200 Minimum ISP plan to use

1 day ago

Shadow322The Many

Wi-Fi Modems - General

How to disable AP Isolation?

1 day ago

msmithThe Many

S33 | S34

Serial Number not located on new S34

ETWrightThe Many

How can I change the original e-mail I used to register the App?

1 day ago

vb518The Many

G34 | G36

G34 suddenly stopped holding VPN connection

121

1 day ago

cTrinThe Many

mAX® (W21/W121) | mAX® Express (W11/W122)

No option to disable/activate multiple ssids

CatmanThe Certified

Leaderboard

The weekly leaderboard resets at midnight on Sundays. Now's your chance to take the lead!

Welcome to the SURFboard Community

Explore Our Products

Explore the Community

Need more help?

Visit our support site for additional resources

Leaderboard

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded