Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos + marketing

- - Explore the Community
SURFboard.com

Create topic
Login

Welcome to the SURFboard Community

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

5,115 Topics
12,038 Replies
18,051 Members

Recently online

Explore Our Products

Modems

Wi-Fi Modems

Voice Modems & Wi-Fi Modems

mAX® Mesh Systems

Extenders & Bridges

Modems
Wi-Fi Modems
Voice Modems & Wi-Fi Modems
mAX-Mesh Systems
Exteners & Bridges

Explore the Community

About the Community

Community Café

SURFboard University

Getting Started
Community Cafe
SURFboard University

Need more help?

Visit our support site for additional resources

Recently active
Categories
Help others

free2nytThe Many

asked in SB8200

SB8200 SOLID GREEN LIGHTS

I just bought a SB8200 and I have it connected to COX and I see all solid green lights, but how come the downstream and upstream do not turn blue which means I have a DOCSIS 3.1 connection. I have called COX and told me that the signal being sent to

433

8 hours ago

viroman2000The Many

asked in SBG10

SBG10 firewall blocks connection to iCloud from Windows 11

My ISP is Xfinity and I am using an SBG10. This has been driving me up a wall for months. My Windows11 laptop cannot reach Apple’s servers to authenticate to iCloud unless I turn off the SBG10 Firewall. This is independent of whether I use Chrome, Ed

8 hours ago

Benjaminpogi6The Many

asked in G18 | G20

Arris surfboard G20

How to convert 5GHZ to 2.4 GHZ?? I am trying to connect my security camera that supports 2.4 GHZ.

11 hours ago

Taco26The Many

asked in SBG8300

SBG8300 not connecting to internet

Been using my Surfboard SBG8300 modem and router for 4-5 years with no issue. Over night, the modem-router stopped allowing a connection to the internet. Both lights on the surfboard are solid green. I have no problem accessing the admin panel. When

251

12 hours ago

ERolPThe Many

asked in SB8200

SB8200v3 regularly loses Xfinity connection

My SB8200 loses connection to Xfinity more and more often. It happened a couple of times during the first months, but now nearly every day.All lights are on.The modem web UI works. Performing a reboot via the UI does not help. I have to power it off/

223

16 hours ago

Murtmc25The Many

asked in Modem - General

switch networks

Can I switch from 2.4 to5 g network on an arris an g10

1 day ago

careymannThe Many

asked in G34 | G36

Does the [x] delete entry button fail and create entries IP 0.0.0.0 MAC 00.00.00.00? I have 8 of them and they block further entries.

Here’s a redo of a prior question, as requested by Arris phone support. Using Microsoft Edge for the G34 GUI, the response became very slow, sometimes several minutes for GUI clicks such as Statis Addresses. At one point a try to set a static addre

2 days ago

careymannThe Many

asked in G34 | G36

G34 generates static IP 0.0.0.0, MAC 00.00.00.00.00.00 that can't be [x] deleted

Using Microsoft Edge for the G34 GUI, the response became very slow, sometimes several minutes for GUI clicks such as Statis Addresses. At one point a try to set a static address, or something else I must have done, left two static address list entr

111

2 days ago

stmasiThe Many

asked in Modem - General

Port forwarding from Arris TG3452A to endpoint on tp-link Archer AX11000 with different subnet

Two routers...Router A (Arris TG3452A) ISP internet 192.168.0.1 No endpoints (other than Router B) connectedRouter B (tp-link Archer AX11000) Internal router 192.168.1.1 All internal endpoints connectedRouter B gets IP address from Router A Router B

382

2 days ago

LinaliThe Many

asked in SB8200

SB8200 Modem keep disconnecting and needs reset

My modem was purchased two weeks ago, and it worked fine for few days then disconnected from WiFi signal, after restarting WiFi comes back. Checked with WiFi provider and no outage in the area, no service interruptions either. This is our second Arri

455

2 days ago