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tomclaboughThe Many

G34 | G36

G36 Log in

Invalid credentials

48 minutes ago

JimmyMoThe Many

SBG10

internet speed slow

SBG10 model my provider rebooted and still slow can I do anything to help?

5 hours ago

laurenwhite090The Many

G34 | G36

G34 wifi cable modem keeps losing connection

I recently installed a Surfboard G34 wifi cable modem and it is losing connection multiple times a day. Sometimes it reboots itself and regains connection. Sometimes if I unplug it, it will restart and reconnect but it’s happening multiple times a da

351

16 hours ago

SmithcraftThe Many

SURFboard Central App Feedback

Change password in the app

I have a brand new G36, which I’ve finally managed to get it fully set up and working, and I want to change the password.Going through the web interface, it tells me to change the password in the app ( “WARNING: To keep your account password in sync,

18 hours ago

w8wotThe Many

SB8200

SB8200 modem bought in June 2025 dead

Bought this device in June 2025 this morning it has died. Contacted Optimum to see if there was something they could do. They couldnt see the device. It will power on and then flash blue up/down stream lights and then reboot and start the cycle of fl

120

1 day ago

PathageThe Many

G34 | G36

G36 wont connect to internet

I just purchased this G36 modem/router today and installed it. Went through all the nonsense on the app and on internet providers site. It worked for maybe 10 minutes and stopped. The app says it is offline, the light is flashing blue and devices are

110

1 day ago

networknoobThe Many

S33 | S34

Can't register S33 modem. Says S/N not valid

I tried calling the number it gives with the error, but it just hangs up.

1 day ago

xfree999The Many

mAX® Wi-Fi® 6E (W61/W161)

Hello, I have a mAX® Wi-Fi® 6E (W61/W161) set up with separate SSID for each frequency band. I'm experiencing the 6 GHz band disconnecting and reconnecting even when there is no roaming. When looking at the broadcast of the SSID, it appears to be cra

1 day ago

cat76The Many

S33 | S34

S33 running hot

I just set up a Surfboard S33. After just a half hour or so, it was already hot. Does this commonly happen with this model? Should I return it?

100

1 day ago

Sigep111The Many

S33 | S34

surfboard S33 not reconnecting

The power company shut off my power for several minutes to test for a possible issue. My internet worked fine beforehand, but after reconnecting power, my Arris Surfboard 33 no longer connects. I’ve tried several resets with no luck. We have Cox, but

2 days ago