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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 823 Topics
  • 2,102 Replies
824 Topics
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The Many
RadcliffHThe Many
asked in G34 | G36
Arris G34 high ping spikes / Puma CPU Related?

I bought an Arris G34 about a  year ago and have had mediocre internet assuming it was the ISP because I live in a poorer neighborhood. I recently finished a remodel and had all new COAX installed ( RG6) through out the house to include two CAT6 lines to every room.It wasn’t till I got a roommate who complained about constant internet drops and high ping spikes that I investigated more.   My signals are good and this was confirmed by Spectrum.   My ping is all over the place and this is confirmed by two different stability tests. Some spikes are over 1,000 ping.  Spectrum does list this router/modem combo as approved  Spectrum has also issued the most recent firmware for this product.  I am aware of the PUMA CPU lawsuit and issues with the Intel PUMA CPU. These ping spikes are reflected on both Ethernet and Wifi for all products connected to this modem/router combo. In fact my wifi hotspot from my phone provides more stable internet connections and comparable speeds referenced below.  

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Alex407207The Many
asked in G34 | G36
NEED HELP CONNECTING G34 to surfboard central app

Hi. G34 working perfect , I try to connect the App get thru all the steps , then says can’t connect to WIFI . Briefly kicks me off WiFi then send trouble shoot code. I tried to troubleshoot, everything looks good on my end thanks  

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Wi-Fi Warriors
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CaterismaThe Many
asked in G34 | G36
Unable to setup the SBC app on G34

Can you make your parasitic app work and just let me change the name of my router this has been weeks and every step I follow just blocks me for no reason from either logging in or even just connecting to the thing.

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Wi-Fi Warriors
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MoparmanThe Many
asked in G34 | G36
Getting pop up in SBC app as lost connection even though its working fine on g34

Just got the g34 router trying to setup the mobile app I did activate it with xfinity have internet using the WiFi the app says it’s connected to router but when a little box pops up saying setting up mobile app another screen pops up saying lost connection to router even though I am still connected to router on WiFi and have internet I have tried hard resetting the router but get the same thing 

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Wi-Fi Warriors
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mrlinewThe Many
asked in G34 | G36
G36 boots wifi off every 5-10 minutes Xfinity

I have the G36, got it in august 24. It worked fine for about a month and then it started having problems where it would physically restart 2-3 times a day. Then in december it seemed to have fixed itself, and up until early february it worked fine. However now the router doesnt even restart itself and it just kicks off the internet for 5 of seemingly every 10 minutes.

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Wi-Fi Warriors
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CindySueMagooThe Many
asked in G34 | G36
robot vacuum won’t connect to new router

robot vacuum won’t connect to new router. Now what do I do?

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Wi-Fi Warriors
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tomclaboughThe Many
asked in G34 | G36
New user

Can I adjust speed settings using Comcast service. 

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Wi-Fi Warriors
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DiGiosiaThe Many
asked in G34 | G36
App won't connect/register the wifi router G34

App won't connect/register the wifi router for G34 

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I
The Certified
IrvineCAGuyThe Certified
asked in G34 | G36
G36 exisits? Upgrade firmware or replace for slow speed

I have a G-36 DOCSIS 3.1 for about 14 months.  It’s been working FAST on Cox.  However, the past few weeks it’s dropped speed from 550MPS to under 30MPS.  COX says it’s an old, outdated modem and want to sell me their own.  WHAT?  I need to be able to customize port forwarding and other features that if I get a COX managed modem I won’t be able to do that.Is there a firmware updates for this modem?I have read that the updates are ‘automatic’ and some folks experienced a downgrade in performance.  How can I tell if my G-36 updated the firmware and what revision should it be at?If NOT, then what’s a good replacement that won’t be obsolete in 15 months? 

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The Certified
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WorldwideliveThe Many
asked in G34 | G36
how do I shut the wireless off on G36 and connect modem to a different router?

I want to turn off the wireless Arris G36 Modem so I can connect to a Linksys router?

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plemans
Juggernaut
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ctphersonThe Many
asked in G34 | G36
G34 Modem Router Speeds

I cannot get speeds over 340 Mbps wifi speeds.  Xfinity router gets me 1100-1200 Mbps.

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wtt1971The Many
asked in G34 | G36
G36: MOCA not working after replacing cable modem

Hello,I have 2 MOCA 2.5 Motorola adapters installed for years and my cable modem was a Motorola MT8733. One MOCA adapter is connected to my modem in the living room, and the other is in my office upstairs and everything worked fine.My 8733 started having problems that requested me to reset it every other week and today I replaced it with a Arris G36. Wifi is working fine, but the Ethernet adapter in my laptop (connected to a MOCA upstairs using a network cable) has no connection - connection was great when I had the MT8733.I reviewed pretty much all config pages in the G36 and couldn't find something that needs to be configured to make the MOCA connection work.Thoughts? Is there a configuration I would need to change? Should I use a PoE filter?PS: the LEDs on both MOCA adapters behave the same as before, so it's not a link/LAN connection issue.

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plemans
Juggernaut
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KathyriggsThe Many
asked in G34 | G36
G34/G36 Change password

How do I change the password?

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Wi-Fi Warriors
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DankerBarrelThe Many
asked in G34 | G36
G34 firmware update needed

My service provider is xtream by Mediacom & I've reached out to update my modem/router combo; but was unable to because my ISP doesnt have the newest firmware. My current version is AR01.04. & the newest is AR01.05 which came out in NOV. 2023. Can a new firmware please be pushed out for the G34 & can Mediacom be put in the loop so i can update my firmware. Please.

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Wi-Fi Warriors
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GroverThe Many
asked in G34 | G36
Set up the SBC app on mobile - G34

I installed my G34 and it works well. When I went to set up the iphone app, I was told that I would need to factory reset the unit. Will I need to go through the whole activation process again? 

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Wi-Fi Warriors
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The Many
IHateXfinityForeverThe Many
asked in G34 | G36
Internet Drops daily on G34 modem

I recently replaced my older Arris modem that was cheaper and had gone out. I bought this one that was supposedly better, but it drops my internet connection on my devices everyday. This is a HUGE problem because I work from home. All devices are wireless except one, but I did not have this issue with my cheaper Arris model. I can only use Xfinity due to lack of providers for my area so I’m stuck with them but this wasn’t happening before I changed devices. I have my computer and a couple other main devices connected to the 2.4G and others connected to the 5.0G do not overloading the 2.4G. I have reset the modem, and disconnected and reconnected devices multiple times. Anyone have any suggestions on how to fix this? I have to have fast internet for work. 

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Wi-Fi Warriors
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ZegleyThe Many
asked in G34 | G36
G36 - GUI Invalid Login Credentials (They're correct)

I keep running into this same issue and there is no apparent resolution.I factory reset the G36. Do the first login and create the new password. I then set the router to bridge mode and it logs me out of the GUI. I then try to login again with the username "admin" and the same password that was configured during the first login.It spits back "Invalid Login Credentials!"I try from a new browser. Same issue persists. I try clearing the cache. Same issue persists. I try from the Mobile app. Same issue persists.I can factory reset the device again and again and only get to the same exact point and yet the same exact issue keeps persisting. I'm not sure what else I can do. Is the software/GUI really just that bad? What am I supposed to do here? I've already gone through this process multiple times with a factory reset so I'm looking for another solution.​​result 

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plemans
Juggernaut
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The Many
Blood_Bath_BeyondThe Many
asked in G34 | G36
G34 suddenly stopped broadcasting

As the title says, my g34 stopped broadcasting the wifi around 11 pm last night. I thought it was a firmware update or the ISP resetting the connection so I didn't think too much of it. The following morning I logged into the console because the wifi still isn't broadcasting. I rebooted the device, raised the rx power, turned on/off broadcasting, formatted the settings. No issues reported by the device, hardwire works as normal.  Firmware 1.05

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The Many
uncleroy58The Many
asked in G34 | G36
Arris G36 Web GUI access via laptop

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

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GarnymanThe Many
asked in G34 | G36
resetting password to Arris G36 moddm

System is not allowing me to reset the admin password to allow me access to the modem settings

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Wi-Fi Warriors
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The Certified
BekahflamThe Certified
asked in G34 | G36
G36 connectivity issues

I posted 26 days ago and the issue seems to resolve but I’m having connectivity issues again.Also, I am unable to reply to the following comment and I made the original post “Could you please specify whether the intermittent connection is happening on the Wi-Fi or the wired connection? When the internet connection drops, does the gateway (G36) reboots on its own?SURFboard Community Moderator Team” my reply: the only thing that is wired is the modem/router. All other devices are wifi.

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Wi-Fi Warriors
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The Many
kainsangoThe Many
asked in G34 | G36
G34 X-Box UPnP Not successful

New to this community but I see I’m not the only one having this issue.Brand new G34 bought today and my Xbox one can’t connect to it.Phone, laptop, table all connect just fine.Is it an xbox issue or a modem issue.I’ve already done the restart, enable UPnP on the web manager and nothing has worked so far.Gonna try a wired connection and if that doesn’t work, I’m returning it. 

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Wi-Fi Warriors
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The Many
lyrondotThe Many
asked in G34 | G36
Wi-Fi cable modem not comnecting to Windows 8 laptop on G34

My windows 8 laptop is showing as “limited connection” when trying to connect to our new Arris G34 wi-fi cable modem. My other laptop, desktop and all phones in the house are connected.  Network drivers are up to date on the computer and I had no problems connecting this laptop to our previous modem. Suggestions please?

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plemans
Juggernaut
K
The Many
KrossebThe Many
asked in G34 | G36
set up

I’m trying to go through the set up process and it says there’s an error and it tells me to go into my settings and connect to Wi-Fi yet. I’m already connected any advice?

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Wi-Fi Warriors
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The Many
MoniajwThe Many
asked in G34 | G36
How do i find wifi password on G34 modem router?

Newly purchased refurb'd device and not sure what or where password is. 

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plemans
Juggernaut
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