G34 | G36

I cannot connect my smartthings plug to my new arris g34?surfboard router/modem.  smartthings rep says I need to change it from wpa3 to wpa2. 

We replaced our old router/modem with a Surfboard G36.  My Ambient weather council worked well with our old modem (2.4 and 5 GHZ) but will not connect via wifi to the G36 Surfboard. I have worked with ambient weather to try to get it to connect without success.  I replaced the council and this does not correct the issue.  The council only works on 2.4 GHz so I tried disconnecting 5 GHz on web manager before attempting to connect without success.  Is there any action I can take to make this council connect to the modem.  

G34 Modem is intermittent, random bouts of high SNR and connection drops. Modem UI stays blue, web interface says everything is okay, no signs of issues as far as the modem is concerned, but connection to ISP is gone.Power cycle via pulling the 12v connector usually clears it.  Attempts to reset the router/modem via web interface usually hangs … interface becomes unresponsive.Logs indicate a link failure - modem can’t get a proper response from the ISP.  But it’s probably the modem RF failing.   Adding a fan to the base of the G34 “resolved” the problem for a while. Room ambient is 72f, air conditioned. Never higher. G34 placed where it gets good air circulation and where my Netgear modem sat for 10 years until it died of old age.    

i just got a new phone and cannot utilize the Surfboard mobile app. I transferred the app from my old phone to my new phone. Now, I cannot get signed back into the app on my new phone. I do not want to reset my modem(G34).

How do I separate 2.4G and 5G networks on G36. I found the following steps on an internet search and tried it. But I cound not find ‘Band Steering’ or “Smart Steering’ anywhere on the page.Access the Router: Open a web browser, enter the default gateway IP address (typically 192.168.0.1 or 192.168.1.1), and log in with your credentials. Locate Settings: Go to Gateway > Connection > Wi-Fi. Disable Band Steering: Look for a "Band Steering" or "Smart Steering" option and turn it off.Any help/guidance would be greatly appreciated. David

Is there a way to speak to an agent of Arris? Im on day 2 trying to setup my router but my page freezes up before it makes it to the login page.

My G34 cannot get an internet connection with my G34 modem/router

Hi,I had bought G36 modem 3 yrs back which I am trying to re-install now.  I have registered the modem with Xfinity and the Wifi router is working.  My phone and laptop is connected to the Wifi.  I would like to change the Wifi/modem password but unable to do this.  My SBC app is not connecting to the modem and hence unable to setup the app; also logged into the web interface using 192.168.0.1 but it’s not letting me login, saying “Invalid login credentials”.  Is there a way to reset the web interface login credentials so that I can connect through the web interface and change my modem password? Appreciate your help please.Thanks much,Prantik 

Flashing blue light 

No internet 

I have an Arris SURFboard G34 DOCSIS 3.1 Wi-Fi Cable ModemPN: SBG00DAY34SN: 25A5 G748 ---- ---ISP: Cox Communications (100 Mbps service)Location: Alexandria, VAOokla Speedtest reports 100 Mbps one minute.5-10 minutes later it's down to 20 Mbps.5-10 minutes later, it’s back up to 100 MbpsI called Cox.After every router remote reset, the speeds tested at >100 Mbps 3-4 times in a row.5-10 minutes later the speeds are down to 20 Mbps.Cox is sending a truck out to check the cable leading to the house.Is the problem with the Arris cable modem?Is the problem in the coaxial cable?Is the problem with Cox?And why can't I do a firmware upgrade on this box?It has to be over 3 years old.Would new firmware help?

I am using a G34. I set up a profile and added devices to the profile along with start and stop times however the devices added to the profile are still connected to the wifi past the stop time. 

I have a new G34 and have connected to my ISP ( Xfinity). I have downloaded the mobile app and presently have Wi-Fi in my house using the factory SSID username and password. I am trying to change my SSID and password and so far have failed. I enter a new SSID and password with the required alphanumeric characters and nothing happens. Initially I was getting the "blinking circle" and now nothing is happening. I have read the directions and followed them as listed but no luck. Any advice would be appreciated Thank you

I use this motem/router with Cox Cable’s 1GB gigablast plan.  Every day my WiFi has been intermittently cutting out where I’ve had to unplug to reset the motem over and over again.  I’ve contacted the ISP, and they aren’t seeing any outages regarding signal drops, and are saying this must be a router issue.  How can I get this issue resolved?  Additionally, when it is working, my devices in the very next room are getting pretty lackluster MBPS download speeds.  In the middle of the night, the signal drops turn off my WiFi baby monitor which is a little unsettling.  Please let me know what I can do, as the ISP is saying this is undoubtedly a router issue.

How do I delete old wifi networks from my router?

I recently got the G34 and it works well.  I need to move it from one side of the room to the other, and I wondered: do you need to ‘aim’ it.  Like does it have better wi-fi coverage emitting from the front (or sides), or is it omnidirectional?I was saying to my wife: if you are shopping for microphones, you can see the polar pattern of the directionality of a cardioid mic.  Is there any directionality to the wi-fi distribution of the G34?Thanks!

Hello, I have an issue with my router that has been going on for about 1 week . We constantly lose our wifi and the router then will blink green . This happens about 6-10 times a day. My question is … Is there an update that needs to happen or is this non router related ? 

How do I change the password for the GUI interface or the  192.168.0.1/login.php site?

internet speeds are slow, under 100mbps, when i was using the spectrum modem and router, averaged over 300…what might I be doing wrong? 

I changed internet providers and had to switch to their modem. I want to turn my g36 into a network bridge  because I have like 60 wifi smart bulbs/devices that I desperately don't want to have to reconnect. It was a nightmare the first time. Well unfortunately I can't login to the app because it doesn't have internet, and the web access says the password I have saved is wrong. How do I login without resetting? The whole point is so I don't have to reconnect all my devices. 

I don’t seem to be able to have any service on my network visible with this device. I’ve tried port forwarding ports 80 and 443 for my website (doesn’t work). I’ve tried using DMZ (doesn’t work). I’ve tried forwarding different ports and giving myself a static ip address (doesn’t work). I’ve seen the other forum post talking about setting all local addresses for the DHCP server, I haven’t touched that at all. Should I just get a refund and get a different device?

I have tried all the things I can find and nothing is working to connect my HP printer to my G34. Thoughts?

My G36 is 1,500 miles away. The cellphone that had the Surfboard app on it went swimming. I have a new phone. Is there a way to re-establish admin control without going to the G36’s location? 

Give me a G36 latest firmware site that an  mso can request it from 

I have an Arris DOCSIS modem on ComcastSoftware Image Name:AR01.05.020.13_032624_735.NCS.20Model:G36The upload speed has been poor since I purchased the modem last year.  5-6 Mbps is typicalDownload speed is 700+ Mbps.   My previous rental modem from Comcast got around 300Mbps upload speed.   Comcast came out to check the connection & found no problems.   When the technician connected hist modem, he got about 320 Mbps upload. Do a need a replacement modem from Arris?