Skip to main content

G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 887 Topics
  • 2,262 Replies

G34/G36 Announcement (2)

888 Topics
A
The Many
alexrealestateThe Many
asked in G34 | G36
G34 unable to connect to arris to change user name and password

Connected to net using default settings. In app, cannot find network although connected to it and using G34 to change user name and password

151
S
Wi-Fi Warriors
M
The Many
markesK9The Many
asked in G34 | G36
cannot log in using IP address for G34

when I try to login to my cablemodem it says that it is not secure

236
M
The Many
M
The Certified
Mark E MartinThe Certified
asked in G34 | G36
G34 had 14.5 VDC to the coaxial connection

As the title says, DC voltage was applied to the coaxial connection. Problems that have occurred, download speeds drop to 0 - 2 MBPS, the 2.4Gig connection to my thermostat loses connection. All these are intermittent problem, sometimes it works wonderful other time not so. Usually unplugging and plugging back in after a few minutes clears the problem. Have run this through ChatGTP, it suggest that some damage is likely to have occurred.

182
M
The Certified
S
The Many
stephenjinskeepThe Many
asked in G34 | G36
Some of the devices unable to connect with 5g and slow speed on G34

I have a new G34 wifi router. Some of my devices hook up to 5G but my iphone, ipdad, and macbook only hook up to the 2.5. My Xfinity speed should be up to 600 but only getting around 34.

60
S
The Many
P
The Many
Plog2The Many
asked in G34 | G36
modem activation

After Xfinity active the modem it did not come online is there something I missing here

141
S
Wi-Fi Warriors
L
The Many
LakefieldThe Many
asked in G34 | G36
change to 2.4 ghz on Arris G36

I need to set router to 2.4 ghz to operate Frameo picture frame. Settings only list the 5g info. How to I change to access 2.4?

121
S
Wi-Fi Warriors
D
The Many
DJSThe Many
asked in G34 | G36
New G34 drops connection every hour or so Spectrum

Spectrum has me unplugging the G34 from power at least twice a day. They came out and said it’s the Arris issue?

423
S
Wi-Fi Warriors
D
The Many
dunnsfamilychiroThe Many
asked in G34 | G36
How do you connect a Ring Camera System to the G34?

How do you connect a Ring Camera System to the G34?

31
S
Wi-Fi Warriors
Cynthie
The Certified
Cynthie
asked in G34 | G36
WiFi Cable Modem - Renamed - 2 Networks now

I set up Surfboard G36, then renamed my WiFi. Now I have 2 networks. Most devices are on the new network, however when I tried to set up my outdoor irrigation controller it only recognized the 1st WiFi - am I supposed to have 2 networks? Some devices on one, and some on the other? Two different passwords. OR can I DELETE the renamed one and just have the original.

224
Cynthie
The Certified
P
The Many
Plog2The Many
asked in G34 | G36
Change password on g34

How do I change the password on this modem g34

161
S
Wi-Fi Warriors
M
The Many
MiaThe Many
asked in G34 | G36
G36 Web interface

Hi, currently I have a SBG 10 and use web interface to access device. And I will be replacing it to G36. Will the same web interface work for G36? Or I need to set an entirely new web interface for G36? Thank you.

111
S
Wi-Fi Warriors
M
The Many
markesK9The Many
asked in G34 | G36
G34

I have to reboot everyday or my download speeds are as low as they can go

101
S
Wi-Fi Warriors
S
The Many
stevesgfxThe Many
asked in G34 | G36
Unable to access web gui portal to enable wifi on my G34

My router lost wifi (ethernet working fine) and after restarting numerous times, still will not come online. Tried accessing 192.168.0.1 but “refuses to connect” across multiple browsers. Tried accessing via app which tells me I need to enable wifi via the browser. Support page on Arris site returns an error (!) I’ll trash this thing if I can’t get a solid answer stat…

212
S
The Many
B
The Many
BootsieThe Many
asked in G34 | G36
Surfboard App. does not all speeds past 100mps for my ax7800 satellite's

Forgive me if this topic has been covered but could find no other topic on it already. I have a G-36 cable tri band wifi modem (owned) in bridge mode so that I can try to take advantage of the 250mps speed service from Mediacom. I have 3 W30 satellite's setup using the mobile app. I have connected the main w30 to act as the router to the other two. When I log into the WEB interface of my G-36 I see this: I do not seem to be able to get more than 100mps to any of my devices (ckd using speed test on my mobile phone). Can anyone tell me if I have this bridge mode setup properly in order to get past 100mps? Is this a limitation of the Web interface? (it only shows connection speeds of 10-100-1000) Trying to use connection speed of 1000mps and checking auto config. will not save in the GUI interface. NOT using the auto config checked with 1000mps causes the W30’s to go offline or not transmit wifi.

193
B
The Many
B
The Many
BootsieThe Many
asked in G34 | G36
What to do when G-36 does not even find other channels using troubleshooter

Just purchased a USED Arris G-36 and initial setup was fine. I had internet connection and WIFI going to all my smart devices. 2 days later, I have NO WIFI coming from the modem it seems? Logged into modem and used the (Spectrum Analyzer) and it shows NO other channels/Mac SSID etc. around me in the hood. I have ethernet connected to my desktop and this works fine. I have already done the following: > Called Mediacom to ensure setup and that modem shows up on network. (Logs from modem show initialization and also shows them re-initializing on day I called them 2 days later after losing radio signals on device.) > Power reset > Modem restart of WIFI > Manual channel changes (still no connection to the smart devices) > Used EVERY option in Restart/Restore while logged into the modem Does this likely mean the WIFI radio software/hardware is no good? Should I return this as a defective modem? Or, is there something else anyone can suggest I try to get the wifi radio signals going?

242
B
The Many
A
The Certified
ASoreffThe Certified
asked in G34 | G36
Playstation 5 LAGS with new Arris Modem/Router Combo

I have a 1 Gigabit Internet service program with Comcast/XFinity and recently purchased and set up a new Arris Modem/Router Combo that Comcast/XFinity recommends for my service. But now my Playstation 5 LAGS terribly to the point that we no longer play games on it. I bought this new unit to IMPROVE WIFI performance, not degrade it….and understand that the Playstation 5 is only 2 rooms away from the Arris Modem/Router and on the same floor. So distance is not an issue. What settings can I change in the SURFBOARD APP (or other) to improve my situation?

579
S
Wi-Fi Warriors
T
The Many
TKSThe Many
asked in G34 | G36
Network not showing up for TV on G36

Hi - I just bought and connected my G36 modem. I was able to connect all my devices except my Samsung SMART TV. My network isn’t even showing up on the list. I tried to add it and it still won’t show up. Any suggestions?

212
T
The Many
K
The Many
kiraandkengamerThe Many
asked in G34 | G36
G34 Error Logs // Spectrum 1G Plan

I have a brand new out of the box G34 that I just activated through Spectrum, and I have no other wifi in my home, and I am picking up these error codes and I am wondering how to explain it to my ISP if it is a problem that they need to fix, or do I need to RMA the Gateway. I have 8 pages of codes that all basically say the same thing: CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6087}: outLen 100 size 100 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6078}: INFO getDetailFromDwpal(LTQ_NL80211_VENDOR_SUBCMD_GET_ASSOCIATED_DEV_STATS) wlan0.0 STA d0:c9:07:d2:a2:ae 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6065}: INFO wave_getApAssociatedDeviceStats(38:1b:9e:74:a9:84) start for index 1 05/17/2025 20:12:14 Informational CcspWifiSsp: WAVE_API{wave_getApAssociatedDeviceStats, 6065}: INFO wave_getApAssociatedDeviceStats(3c:e4:41:da:42:2f) start for index 1 05/17/2025 20:12:14 Informational Ccsp

141
S
Wi-Fi Warriors
H
The Many
HarryJrThe Many
asked in G34 | G36
cannot connect to many sites after installing G34

Connected to Spectrum, Activated modem, but now can only connect to certain websites. Google- mail and news are ok, as are a few others. Others sites like MSN, Steam, and most video sites if they do load, buffer and stutter. this happens on all devices attached to my network, ethernet and wi-fi. very frustrating.

142
S
Wi-Fi Warriors
M
The Many
moparikhThe Many
asked in G34 | G36
Arris G36 Wifi Constantly Goes Down

I have the Arris G36 and the wifi connection constantly drops all day. When wired in, I have zero issues. Comcast also came out and tested signal strength and it’s within the range of the speeds I purchase (gigabit internet). What can I do to get consistent WiFi out of this VERY expensive modem/router combo? It is super frustrating to have my work calls go in and out all day long.

745
S
Wi-Fi Warriors
A
The Many
ALEXORUSThe Many
asked in G34 | G36
connectivity, etal

Well now. Is everybody with an Arris happy? Probably not. Like the saying goes, “You can fool some of the people all of the time, but you can’t fool all the people all of the time.” Yea, I got fooled, but only for about a week. I bought an Arris G34 DOCSIS 3.1 to replace a perfectly good DOCSIS 3.0 that was no longer supported by my Internet Provider. I reviewed a dozen or so sites (like CNET, PC Mag, etc.) that review and rank combo modem-routers. The Arris G34 was consistently ranked at or near the top of nearly every review. So, the choice was obvious – Arris G34. Following the setup procedures (including contacting my Internet Provider) I had the G34 setup in about 30 minutes. Great, it was much faster than my old 3.0. The base G34 ‘seemed’ to work very well, that is until I tried to connect it to my wireless devices. It connected solidly to my TVs. But, unfortunately (for Arris [and me]) it would not connect to my printers or any of my other devices (including 2 devices in the sam

251
S
Wi-Fi Warriors
R
The Many
rnallapatiThe Many
asked in G34 | G36
How to change G34 Modem router default SSID and password

How to change G34 Modem router default SSID and password.

1397
S
Wi-Fi Warriors
J
The Many
jakehamm9743The Many
asked in G34 | G36
G34 flashing orange

I just bought a g34 modem. I contacted my internet service provider to activate it and it is activated. The light on the modem is flashing orange. I am trying to connect it with the surfboard app and the app says the light needs to be solid green. The internet via Ethernet cable is working. The WiFi is working. Why is the light on the modem flashing orange and not solid green?

291
S
Wi-Fi Warriors
S
The Many
steffisdumbThe Many
asked in G34 | G36
WPS on G34

trying to sign into activate wps on g34 arris router since there is no button on the router to push

111
S
Wi-Fi Warriors
O
The Many
Old DudeThe Many
asked in G34 | G36
G34 and an Arris vap2500 access point

Hello all, In November I purchased a new home along with an Arris G34 Modem Router Combo. Setup and activation went fine. I noticed my garage and the opposite end of the house had weak WiFi. I purchased an Arris VAP2500 access point to place there. I ran a network cable to the garage and hooked up the access point. In connected devices in my G34 the access point is listed and says online. My problem is I can’t login to the access point. Even before hooking it up I couldn’t get in. A WiFi search on a laptop and iPhone in the garage list the VAP2500 as a choice but I can’t join. all user names and passwords that came with it and searched online don’t work. My home system password doesn’t work either. Should I trash the VAP2500 and go with something else. Thanks

583
S
Wi-Fi Warriors

Solved topics

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings