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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 850 Topics
  • 2,170 Replies
851 Topics
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The Many
JMEDThe Many
asked in G34 | G36
NEW

On my new G34 how do you get into the Surfboard App to configure or manage wifi?

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cbattenThe Many
asked in G34 | G36
Need help purchasing a new modem since the G36 was a disaster

I returned this modem shortly after I got it, and over a year later, it still does not work.  I would love to get another modem from you all, but I do not trust the company anymore.  Please get in touch with me before I seek another company.

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annethulThe Many
asked in G34 | G36
help with setup

Plugged in the WiFi cable modem and connected to cable. The app setup says that I can’t connect and there is no internet

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jameslacey6The Many
asked in G34 | G36
Settings for g34-f3c9

I bought this new Modem Wi Fi last Saturday. I have gotten all my devices up and running except my HP5530 Printer. HP tells me I need to change the MAC address on the Modem Wi Fi because the printer cannot log onto the new Wi Fi network. The Geek Squad spent hours and couldn’t get the printer connected. Can someone tell me how to change the MAC address?

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pringlesThe Many
asked in G34 | G36
Arris G34 Cable Modem Router Combo

I have an Arris G34 Cable Modem Router Combo. I have set it up and the Internet is working fine. I can’t figure out how to get the router to connect with my printer. When I print the network status/check network connection, it says that the “MAC address filtering check failed. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.” Can someone please help?Thank you.

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go4thexring
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nancibeeThe Many
asked in G34 | G36
Cannot connect HP 2028 Printer to G34

I see that this is a common question but none of the replies are resolving my issue. I have connected all of my devices to my network except my printer. None of the networks, i.e., 2.4, 5ghz, and guest do not appear in the list of networks in the HP setup wizard. I tried entering my network name manually with the WPA password. Nothing works. The printer cannot find the network. I have restarted the router and the printer. I really need to get this fixed.

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go4thexring
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BobdayThe Many
asked in G34 | G36
G34 - log to service

My previous modem had the ability of sending the logs to a log service (I use PaperTrail / SolarWinds). I recently purchased a new modem Arris G34.  I cannot seem to find any UI option in the web UI (http://192.168.0.1).  There does not appear to be a way to send logs to a logging service.  Or maybe the option is hidden under some section that has to be enabled first? I tried looking through the owners manual online, and did some internet searches, but they either didn’t mention it or just said “turn it on in the logs section” for which there is no logs section in the UI. can you give me specific instructions, or tell me it is not supported?  Thanks!!!

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Wi-Fi Warriors
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Schmingus24The Many
asked in G34 | G36
password

The password on the bottom of the device isn't working. I may have changed it back when but haven't used it for quite some time so cannot recall the credentials. How do I reset them?

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Wi-Fi Warriors
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KarlsonlawThe Many
asked in G34 | G36
G36 and Dead Zones - Should I install Mesh?

I have a G36 in the 1st floor corner of my house.  I have dead zones in basement and other side.  Tried a TP Link extender but hate the second name of the Extended Network.  Looking to add at least two Mesh Routers.  I have a CAT 5 where the g36 is that runs to the basement.  Can I add two Mesh Routers both hardwired from the existing G36 (one on 1st floor and one in basement) and use them as my wifi network?  Is that the best solution.  I imagine I have to disable the G36 WIFI router function somehow?  Which MESH do you recommend?

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Rockstar!
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Old DudeThe Many
asked in G34 | G36
G34 and an Arris vap2500 access point

Hello all, In November I purchased a new home along with an Arris G34 Modem Router Combo. Setup and activation went fine. I noticed my garage and the opposite end of the house had weak WiFi. I purchased an Arris VAP2500 access point to place there. I ran a network cable to the garage and hooked up the access point. In connected devices in my G34 the access point is listed and says online. My problem is I can’t login to the access point. Even before hooking it up I couldn’t get in. A WiFi search on a laptop and iPhone in the garage list the VAP2500 as a choice but I can’t join. all user names and passwords that came with it and searched online don’t work. My home system password doesn’t work either. Should I trash the VAP2500 and go with something else.Thanks

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plemans
Juggernaut
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Caterina75The Many
asked in G34 | G36
password

How do I change network name and password ? 

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Wi-Fi Warriors
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kansaswinds58The Many
asked in G34 | G36
G36 2.4 Ghz : Extremely slow respond on Wi-Fi irrigation controller

I have a wireless irrigation controller that runs on 2.4 ghz.  The controller says it is connected but is extremely slow to respond.

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plemans
Juggernaut
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gdicola12The Many
asked in G34 | G36
default admin password for G36

What is default password for G36?

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plemans
Juggernaut
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jwrockyThe Many
asked in G34 | G36
Forget password on arris G36

Forgot forgot password

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Wi-Fi Warriors
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Ruth FofanaThe Many
asked in G34 | G36
cant launch web interface through SBC app on G34

Thank you fir your fast response.  Please know Im very low techArris Surfboard  G 34

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Wi-Fi Warriors
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eswoThe Many
asked in G34 | G36
how update firmware on a G34?

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

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MlsThe Many
asked in G34 | G36
connecting G34 to my Sony internet

The TV is not connected to the router and doesn’t connect wirelessly. 

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Wi-Fi Warriors
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Hector46The Many
asked in G34 | G36
Surfboard app changed my login on G34

I set up my G34 using admin and the password I use for my network. After I logged in to the app, it changed my login and I no longer can access the router online. How do I get back to my setup? 

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PablothedonThe Many
asked in G34 | G36
G36 on Xfinity no connection flashing blue light, Xfinity says its dead

Lost internet a few hours ago, happens every now and then, I unplug the modem(g36) plug it back in, wait 3 minutes and I’m online. Today that didn’t work. And neither is our cable or phones. Called xfinity, the first guy said someone must have cut out wires. The second person said our modem is dead and needs to be replaced. We have had this g36 for the last 2 maybe 3 years, and bought it because it was supposed to last longer than most modems, according to xfinity. The modem showed no signs of dying up until this point, so I have my doubts that it’s dead. How could I check if the modem still works or not?

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plemans
Juggernaut
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crowkingThe Many
asked in G34 | G36
Can't connect G36 to Xfinity

I am trying to replace my Xfinity cable modem with a G36 but am unable to successfully connect it to the Xfinity network. I tried the self activation using Xfinity’s app and the HFC MAC (both manually and with the QR code) which did not work and then talked with an Xfinity live agent for about 3 hours but still no luck. They say they can see the modem but when I’m on the admin app there is nothing showing in the WAN and signal screens. I factory reset the modem, power cycled, etc. multiple times with the Xfinity agent but nothing worked. I am able to switch it back to the old Xfinity modem and it works fine. The only recourse I have with Xfinity is to have a tech come to the house which will cost $100 but that seems useless since I know the signal is good (because the Xfinity agent switched the MAC back to the old cable modem and it works fine). The problem is definitely the G36. It just flashes blue. Is there any recourse?

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Wi-Fi Warriors
Cynthie
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Cynthie
asked in G34 | G36
Renamed wifi now have 2 networks, unable to connect printer

I renamed my wifi, but now have 2 listed home networks ( the new name plus the original ).  My tv is connected to the newly named WiFi , but trying to set up printer and it keeps trying to connect to the original wifi name.  Should I delete the original, or are they both the same??Surfboard AX3000Infinity cable

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Cynthie
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PilarnetThe Many
asked in G34 | G36
Arris G34 Change Wi-Fi credentials

I just installed an ARRIS model #G34The connection was done through Comcast. All is set, I got the Surfboard App to get the new WiFi name and password. I was unable to do so. Can you help. Pilar

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Wi-Fi Warriors
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michaelrasburyThe Many
asked in G34 | G36
Unable to setup the SBC app and slow speed on G36

I just purchased an setup the ARRIS G36. I done this many times before but this is turning out to be a bit of a nightmare. I tried to use the app to setup the modem/router, but it doesn’t work. It asked me to take a picture of the QR code for easy setup, but the camera appears for moment and then goes away returning a message no valid QR code (although it only gives me 1 sec before doing this.) So then it asks me to log in using the credentials on the bottom of the modem which doesn’t work. Finally I used a browser and the default IP to access the modem and did some web research to figure out the default name and password which isn’t listed anywhere. There was no documentation in the box. So now it is working, but the 2.4 radio only supplies 50-100 mbps speeds compared to 500 using 5ghz. Anyway, I’d like to use the app but absolutely cannot get through the setup stages AT ALL. It asks for names and passwords I don’t have or don’t know how to access and the ones I have established throu

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plemans
Juggernaut
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The Many
Ou1a0FwRDsThe Many
asked in G34 | G36
Wi-Fi name changes on its own and unable to access internet with VPN on G34

My network name keeps changing over the last week, without me doing anything. It changes back to an old name or all of a sudden it has a number 2 at the end of the name. Why?  I have a G34 WiFi modem. 

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Wi-Fi Warriors
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BillkaterThe Many
asked in G34 | G36
G34 secondary wifi not working

I am having problems with my G34. I have it setup with the primary wifi as default name. I have the secondary wifi setup with a custom name. The guest wifi is not used. For some reason the modem will quit broadcasting on the secondary wifi. It will not even show up on the list of available networks.If I go into the setup my setting are still there. Power cycle does not fix it. The only way to make it work again without a factory reset is to disable both the 5ghz and the 2.4ghz. Save the settings. Then go back in and enable both 5ghz and 2.4ghz. Then the modem will broadcast the ssid and work again, This happens every week to 10 days.Any clues as to why this is happening? Thanks Bill

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