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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 661 Topics
  • 1,666 Replies
661 Topics
F
The Many
frye92The Many
asked in G34 | G36
Wi-Fi network disappeared on G34

Woke up and had no wifi. Checked with ISP and there are no outages. Reset my router and now it only shows up under G34 and a string of numbers but still has our same password. When I pull it up in the surfboard app it still has the original name. I can log intoo our wifi under the g34 name on my phone but no network show up under the original name. I really don’t want to reprogram every device in my house to connect to this new random name. What’s going on and how do I fix it?

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F
The Many
2 hours ago
M
The Many
MarkFutrellThe Many
posted in G34 | G36
Intermittent internet connection and unable to connect printer on G34

I’m trying to get out of a similar situation.  I keep getting the wps disabled screen even though I’ve changed all the security.  I don’t want to reset to factory because I’m afraid I’ll lose my xfinity connection.  I really need to connect my canon ts 3522 printer to my new G34.  

0
M
The Many
1 day ago
K
The Many
KatieInVegasThe Many
asked in G34 | G36
G34- Speeds over wifi are so very slow!

I have the G34 and We are having huge loss of speed over wifi. This has been an ongoing issue since we got the equipment and it is getting worse, not better. ( and of course, the warranty ended in Jan)I had the internet prover ( cox  cable) come out and check for issues, but they  did not find anything on their side. The speed coming in to the modem/ router is 1g, but the speeds I get on wifi even standing right next to the router is 45 download and 36 upload. Is there anything I can do to trouble shoot and get the speed increased for wifi?( I am not a tech person at all, so instructions in  simple step by step terms would be greatly appreciated 🙂 )

1
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Guardians of the Gateways
2 days ago
V
The Many
Vader27The Many
asked in G34 | G36
slow speed internet on 2.4g ethernet port in G36

I have the G36 and my 2.5GB will not even come close to 2GB with Ethernet. I have all Cat6a cabling and switch that can handle up to 2.5GB also. When I am plugged in with my Ethernet and do a speed test I only get 359Mpbs. How can I fix this as I do not want to change out my modem again. 

1
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Guardians of the Gateways
2 days ago
C
The Many
CwperryThe Many
asked in G34 | G36
slow wifi and how to change name of wifi and password on G36

Hi purchase an Arris G36 yesterday.  We are having difficulties with internet connection and I want to change the name of our WiFi and the password.

3
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Guardians of the Gateways
3 days ago
W
The Certified
WayfinderThe Certified
asked in G34 | G36
Can't log in to my ARRIS Surfboard Admin Page on G34

When I try to log into the modem management website, using any viewer I get a message similar to this: “Supported Browsers VersionsThe version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.” This is severely out-of-date, since the current version of Firefox is 125.0.1.  That’s problem #1. The main problem is that it’s telling me my login credentials are incorrect… but giving me no clue how to fix that.  It doesn’t offer the ability to change my password, doesn’t offer email verification, offers no help at all.  After several attempts using different passwords (I have about 3 “registered” with Arris), it locked me out of my own management page.  I appreciate security when it’s good, but this is seriously outdated and poorly designed software.  Does anyone have a suggestion on how I can solve this problem.  Calling Arris “support” wound up in their automated system repeatedly hanging up the phone ins

8
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Guardians of the Gateways
3 days ago
M
The Many
Marbroc5The Many
asked in G34 | G36
G34 not showing connected devices and intermittent internet connectivity issue

The surfboard app is only showing 2 devices on my network which is not correct. App appears not to update or show/display any correct information making it essentially useless.  Also experiencing connection issues including devices randomly disconnecting from the network then not able to locate G34 to connect.  extremely frustrating and poor customer experience at this point. 

1
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Guardians of the Gateways
3 days ago
C
The Many
cjlandis00The Many
asked in G34 | G36
Surfboard Central Parental Controls Enabled but not working

I have the Surfboard Central app on my phone and I listed all my kids devices by name and type and put them under User Profiles for Parental Controls. Then I turned them all on but the children’s devices are still synced with the internet. (The toggle button indicates that parental control is enabled). How can I solve this issue so the parental control actually works? I only bought my modem in June 2023, so it shouldn’t be too old to function properly when it comes with a 2 year warranty.

1
N
Rockstar!
3 days ago
E
The Many
ericdkarThe Many
asked in G34 | G36
Issues Cisco Jabber calls

I am using a program for internet phone calls, Cisco Jabber, for my work computer and during calls no one can hear me. They are able to hear me through the program Teams, but not Jabber. Do you have any suggestions why changing a modem would make calls not work. (prior modem from Mediacom worked fine)

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E
The Many
3 days ago
R
The Many
Rsmull52The Many
asked in G34 | G36
trying to connect netgear router with Arris G34

I’m trying to setup a Netgear wifi range extender to use with my Arris G34 moden/router and I can’t get the Netgear to recognize the router. I had an older Arris before and had no problem setting up the extender.  I called netgear and they said I’d have to log into my router account for them to continue to troubleshoot. Every time I tried to do that I got a message that it was not a secure website and I was not able to go any further. What should I try now?

1
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Rockstar!
4 days ago
B
The Many
Bruce580The Many
asked in G34 | G36
Network access through the Surfboard Central app.

I am trying to go in and change the my network name through the Surfboard Central app. Even though I have internet/wi-fi the app won’t let me change the network name. It says “Access to your Network is currently unavailable”. It then advises to do the onboarding to reonboard the gateway. The other option is try at a later time, connect to SURFBOARD network as the remote access is currently unavailable or power off and then on. I have tried the first and third option. What should I do? 

1
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Rockstar!
8 days ago
L
The Many
Ltnguyen5708The Many
asked in G34 | G36
Modem is not working and led light is amber on G36

I would like to claim warranty on my Arris g36. Mines messed up and I did everything to fix it. The light is stuck on amber and I hit the reset button but it’s not doing anything.

1
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Guardians of the Gateways
10 days ago
B
The Many
Biglou9453The Many
asked in G34 | G36
slow speed internet and unable to connect printer and apple products with G34

I have a G 34 surfboard and I’m having major problems. The first one being it is saying that my Internet speed is lower than 100mbps. I have Dan several different speed test and they all come out the same. In addition to that I cannot get Wi-Fi connection on any of my devices like my printer and all my Apple products. Any assistance with this would be greatly appreciated thank you.

1
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Rockstar!
10 days ago
H
The Many
hemantp12The Many
asked in G34 | G36
G34

problem with internet connection. Multiple time reset.call multiple times to Xfinity  to fix. Technician has changed the cable and all connections. Finally   had to get rental which work fine.  Modem has problem and we replace or fix still warranty is good still October 2025 

1
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Guardians of the Gateways
11 days ago
G
The Many
Grek79ItalThe Many
asked in G34 | G36
G34 with Surfboard Hotspots

Hello, I recently got a G34 because I was fed up with Spectrums equipment, It is more stable but the signal isn't that great, so I did some research and purchased the Arris Surfboard pods SBX-AC1200P and SBX-1000P. I can not for the life of me get to the configuration page for the pods, I can connect to the one pod that I have for the wifi, but I can not log into, nor can I figure out how to change the pod name it shows up on my network as SURFboard-4F0A. When I had the spectrum pods they just made the signal stronger, and did not create another network, I am not sure if this is possible with these but I can even log into the address it tells me to goto http://192.168.100.254, which just redirects me to my modem, so idk what to do, or is there a better wifi extender, I would had to get spectrums stuff back lol

1
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Guardians of the Gateways
11 days ago
S
The Many
Sean41The Many
asked in G34 | G36
compatible speed for G34

I just bought an Arris G34 cable modem, but my internet plan is only up to 300 mps.  Can I still use this modem or is it not compatible with my internet speed/plan?

1
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Rockstar!
12 days ago
I
The Many
IgotscammedThe Many
posted in G34 | G36
Intermittent internet connection on g34 modem

The G34 is terrible. I lose internet connection multiple times everyday that require a reset of the modem. 

0
I
The Many
12 days ago
Toda
The Many
TodaThe Many
asked in G34 | G36
Arris G-36 WiFi software for 2.4 Ghz?

I’m having an issue with my “other devices” … that operate on 2.4-Ghz.  I purchased a WiFi repeater to enhance radio signals and nothing works. My Gateway Software isn’t there? Pasted Screen Text on my Surfboard says:System Software VersionSoftware Image Name: { Edit: personal information}Firmware Version: { Edit: personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A Can anyone point me in the right direction to download the WiFi software? Thanks in advance

2
Toda
The Many
15 days ago
W
The Many
wbennerThe Many
asked in G34 | G36
Cannot connect Samsung printer to G36

G36 does not have WPS button

1
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Guardians of the Gateways
16 days ago
N
The Many
NJHigginsThe Many
asked in G34 | G36
suggestion for xbox refusing to connect to Arris G34

I have tried entering the security key and manually entering the SSID for 2.5Ghz and 5Ghz. I know this area is highly trafficked internet wise which is causing connectivity issues on other devices, but my Xbox just will not connect.

1
N
Rockstar!
17 days ago
V
The Many
VermontThe Many
asked in G34 | G36
cannot connect new g34

I just purchased a new g34. I amunable to connect the device to the internet. I see the g34 on my iPhone settings and Xfinity says they see the g34. However, my settings and Xfinity both say it is not connected to internet. How do I move forward?

2
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Guardians of the Gateways
17 days ago
R
The Many
RonPingThe Many
asked in G34 | G36
Need to have a 2.5g setting and keep my main at 5g on G36

How can I run a 2.5k setting on my guest network to hook up my home security cameras and keep the main setting at 5k on my G36?

1
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Rockstar!
17 days ago
O
The Many
OttersbThe Many
asked in G34 | G36
RMA-39292

I sent my router in weeks ago and have not heard anything. What’s the deal?

1
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Guardians of the Gateways
18 days ago
M
The Many
mattdahgoatThe Many
asked in G34 | G36
Default password for account made on surfboard app or how to change it on G34

When me and my roommate got our internet setup for the G34 on of the setup in the app requires your to make an account, in this process there was never a password asked to be setup, when this happened we couldn’t continue to login in to our router through the IP web address. Does anyone know how to maybe press a forgot password or outright change it or does anyone  know what this password may be? We’ve already tried the router password and other passwords we could’ve used but didn’t and even just tried not using one nothing works.

1
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Guardians of the Gateways
18 days ago
P
The Many
PetemillsyThe Many
asked in G34 | G36
G36 intermet drops and have to reboot to resolve

I have Astound broadband with G36 modem. Issue is happening daily … Internet shows up to provider but no internet access. Logs show an DHCPv6 provision retry issue and I have to reboot the G36 to restore connectivity. I asked for a firmware update from Astound but they said they do not have one from Arris. Is there a fix or do I need to replace the box?

3
P
The Many
19 days ago
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