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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 935 Topics
  • 2,369 Replies
936 Topics
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dnajonesThe Many
asked in G34 | G36
G34 modem works but no longer extends service to cabana

I replaced my 2019 Arris C-129 with the new Arris G34. I get internet service in my house but no longer receive connectivity in my cabana which is where I work from home and need wi-fi. The old modem worked great for providing connectivity and wifi to my cabana, but Cox said my modem was too old. Any suggestions for getting connectivity before I need to work Monday morning? I appreciate your time and advice. Thank you! 

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Wi-Fi Warriors
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etrapThe Many
asked in G34 | G36
Registration and Surfboard problems

I just bought my 2nd G34, and Surfboard Central will not let me log into this new one, and when I try to register it for warranty on your site it says the serial # does not exist?  So I can’t even start a chat with support since it does not recognize the serial #???  And no tech support by phone on the weekend?

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Wi-Fi Warriors
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vb518The Many
asked in G34 | G36
G34 suddenly stopped holding VPN connection

I am required to use a VPN for work. Have been doing so for many years. I replaced an older modem and router 4 months ago. The G34 was working fine until one day it wasn’t. My VPN connection drops after 10 seconds. My IT dept went so far as to replace my computer but the new computer has the same issue. I have rebooted the modem many many times.  I saw reference to an article, but the link tells me to “check back at a later time” (!!!) If this article will help me, can it be emailed to me perhaps? http://arris.force.com/consumers/articles/General_FAQs/G34-G36-VPN-Passthrough-Setup or is there anything else I can do? I need to be able to do my job. 

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kdmoellerThe Many
asked in G34 | G36
G34 will not connect - Keep blinking Blue

I purchased the G34 Modem last week to replace an old modem that I had leased from my ISP - upon receipt, I followed all instructions, called the ISP to set up the new and she never could get it to “ping” on her end.  It kept flashing blue.  The next morning, it was solid blue, so I called back - she was able to identify the modem and got me set up, but could tell on her end that that the service was degraded, so she she up a tech service call.   The tech was out this morning, tested everything and it is not the lines - we have good service coming to the house, but the modem will not connect.   I have power cycled it and even hard reset it several times - but nothing.  It will flash green, go solid blue for a moment, then back to flashing blue.  

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Wi-Fi Warriors
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Rusty.durhamThe Many
asked in G34 | G36
what device type should I choose

 

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Wi-Fi Warriors
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rich_wThe Many
asked in G34 | G36
Can't connect first time, all options are a roadblock

Hello,  1. I have a new G36. I have tried several times to use the Surfboard app but I keep stalling on the Register Your Device step, says WiFi Communication Error (000-1612)2. I tried connecting directly to the G36 using the IP,  it wants a password. Says the password is available in the app… see number 13. Customer support is closed4. Tried the customer support chat since that is open. Can’t get past the warranty check after inputting my model G36 and the serial numberHopefully someone sees this soon Chat closes in an hour 

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Wi-Fi Warriors
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RosiebabyThe Many
asked in G34 | G36
Arris G 34

I bought an Arris G 34 and I can't stream movies

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Wi-Fi Warriors
J
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Jwilliams986The Many
asked in G34 | G36
Arris G34

My modem says connected but no internet. The blue light is flashing. Is this a modem issue, or ISP issue?

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Wi-Fi Warriors
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You can call me joeThe Many
posted in G34 | G36
What is my password

I want to access my wifi settings but do not know the password for the G34 modem. I did a reset with a paperclip already but need I still need a password. The sticker on the bottom has no password mentioned. Do I need a hacker or new modem?

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Wi-Fi Warriors
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JRMTeach2The Many
posted in G34 | G36
G34 Unable to register

I’m having the same issue on my G 34.

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Wi-Fi Warriors
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RuhrickThe Many
asked in G34 | G36
HFC MAC address not able to connect G34 to ISP

Breezeline (Atlantic Broadband) are unable to activate the G34 I just got using either the HFC Mac or the WAN Mac numbers listed. They need an actual CM Mac address. Where can I find this?

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Wi-Fi Warriors
J
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JRMTeach2The Many
asked in G34 | G36
setting up wireless devices

I just installed a refurbished G 34 modem router combination. How do I set up a password to access the Internet on my wireless devices?

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Wi-Fi Warriors
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haixiaThe Many
asked in G34 | G36
G18无法开启家长设置

我购买了G18，通过Xfinity的b连帮助已连接网络我需要启动家长设置，但是总是提示当前网络无法访问

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Wi-Fi Warriors
Y
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yochang1The Many
asked in G34 | G36
gateway

Can’t connect my Samsung tv with my g34 .where can I find the gateway numbers?

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Wi-Fi Warriors
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jfarren290The Many
asked in G34 | G36
ip addresses

Trying to identify unknown users on my g36 network. iMac is connected but address doesn’t match any of the four unknowns on the list

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Wi-Fi Warriors
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CazartsThe Many
asked in G34 | G36
G36

where on the router sticker is the password 

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Wi-Fi Warriors
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Doyle514The Many
asked in G34 | G36
Login issues G34

I am still unable to login  to the web based interface,  even after Arris customer support guided me through  3 hard resets and 90 min. of wasted time.  Could this possibly have anything to do with the fact that I am not using the mobile app because I don’t have a smart phone.  I thought I could just use my desktop computer.  Can anybody help me; I only have 2 more days to return the thing to the store?

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Wi-Fi Warriors
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STRICK2025The Many
asked in G34 | G36
G34 resets 5G PW randomly

Recently did a fac reset on G34. Created 2.4 and 5G SSIDs with new pw’s Twice now, in the middle of the day, the 5G band’s pw is changed to a completely new and numeric one. The 2.4 band is the same as  when I changed it. 

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Wi-Fi Warriors
J
The Many
JBG34appThe Many
asked in G34 | G36
G34 Unable to use the surfboard central app

Hello all, I still cannot get the app to work, it sits there spinning until it times out on the G34. Does anyone know how to perform a software update on the G34>ThanksJB

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Wi-Fi Warriors
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The Many
SkorppianThe Many
asked in G34 | G36
Ps5 wired cat8 connection max at 100 mbps. Wifi 400 mbps what gives

I have Xfinity 1 gbps service.  The G36 was suggested by them.  I get 1 GB with my computer.  Same cable gets 100mbps with PS5.  I've done port forwarding and upnp.  I've checked updates on PlayStation and cleared cache.   Im using a cat 8 cable.  The router and cable are brand new.  I'm getting 400 mbps with wifi. . . I just don't know why it's maxing out at 100 mbps. 

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plemans
Juggernaut
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The Many
JDHartThe Many
asked in G34 | G36
Router password

The default password for my model of router is showing as ‘invalid’. How can I find my actual router password?

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Wi-Fi Warriors
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BoJo LewisThe Many
asked in G34 | G36
Can’t get my new G34 modem to connect & work with my Centurylink internet service.

Hey everyone! I just bought a new Arris Wi-Fi cable modem (G34) and cannot for the life of me get it to set up and work. I have been on chat for several hours with my internet provider and have been searching a few hours on this website to get in touch with a live agent and I’m getting frustrated. I am unable to work and need to get this figured out. What do I do?!?! I’m not super tech savvy so I need to literally be held by the hand and walked through the process 😬

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Wi-Fi Warriors
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BulldogThe Many
asked in G34 | G36
Locked out of Account

Went online, logged in and changed paswd.  Now I can't get back in using my new password.   Password online and the app don't match.  It's a G34 modem.  Any ideas?Thanks

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Wi-Fi Warriors
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The Many
Doyle514The Many
asked in G34 | G36
trouble registering modem

Serial number and model number, that I entered, do not match; but they do-I checked numerous times.  What do I do?

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Wi-Fi Warriors
K
The Many
KmkntckThe Many
asked in G34 | G36
Wifi Communication Failure on G34

Using the surfboard central app to set up the router and it keeps failing “WIFI Communication Failure” Error 0000-1614. It’s super annoying because I want to see what my password is to access the online GUI to change the network name a password, but the app (apparently the only place to find this password, how ridiculous) is stuck in this infinite loop of trying and failing to to set up the router 

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Wi-Fi Warriors
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