G34 intermittant internet dropping/reconnecting

Question

despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out. I use an ethernet connection to the router, and the ISP is Sparklight. This is very disconcerting, since I am often teaching online when it happens! I have rebooted the router numerous times, checked all cables, etc.. I can’t seem to get through to “customer support” either. I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

icon

Best answer by SURFboard Moderator 1 April 2024, 22:56

View original

SURFboard Moderator · Accepted Answer

So you have intermittent connection issue even with direct connection and also with Wi-Fi. In this case we need to check the cable signal level on the modem GUI to isolate the issue and

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

For Wi-Fi you can also try changing Wi-Fi channel to avoid interference and that will also help you in getting internet consistently, please do follow the steps mentioned on the below article to change Wi-Fi channel and After changing Wi-Fi channel as recommended on the link restart the modem then i would request you to monitor the connection for next 24hrs.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

If the modem is under warranty you can reach out to Arris.com/consumersupport to get phone support.

johnjayr · Answer

I will check this as soon as I can and see. Thank you. I just got ntoified of your response.

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded