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G34 stuck in rebooting and intermittent internet connection

  • 13 March 2024
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Is anyone else having a problem with their G34 stuck in a constant reboot?   They had me reboot it because I was having connection issues and now it just keeps restarting over and over again. 

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Best answer by SURFboard Moderator 14 March 2024, 17:59

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In this case to work on it further could you please help us with the LED light status on the modem when it reboots. Basically Rebooting, slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider.

So for this we need to check the cable signal level to confirm what causing this issue to proceed further.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

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