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HELP!!! Someone has hacked my Arris G34 Wi-Fi modem

  • 6 April 2024
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HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).

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Best answer by SURFboard Moderator 8 April 2024, 22:12

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In this case the only option is to perform factory reset on the modem and changing all  configuration to customized one like modem login credentials and Wi-Fi credentials and also you can re activate modem by your internet service provider so the modem will be getting new IP address and that will make your modem secure.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset

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