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G36- Slow/intermittent internet connection

  • 12 February 2024
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I have a new G36 with spectrum as service provider : I recently spoke to spectrum for the reason of slow speeds and continually intermittent connection. I have 1000 mbps and 6 month ago I had spectrum come to my house run a new line inside and out side . Can I get a solution for this I dint find any other way to contact you for service and spectrum blame the issue on my modem . Thank you 

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Best answer by SURFboard Moderator 13 February 2024, 17:50

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Are you facing intermittent and slow speed issue on direct connection or only with WIFI connected devices?

You can reach out to arris.com/consumersupport for more assistance.