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Zoom or Teams Meetings on hardwired connection - G36.

  • 18 April 2024
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We have a ARRIS G36 modem, with a 1 TB home coaxial connected  Xfinity link going to it. During every conference call, I either lose the connection, freeze up, or have generally bad connection. The modem is 1 year old, I am directly connected to it via Cat5E cable, there are 3 other devices connected wirelessly, what could be the issue???

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Best answer by SURFboard Moderator 20 April 2024, 01:31

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Userlevel 5
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In this case to isolate the issue could you please help us with few more details

Is this happening on one particular device connected to the modem or with any device?

what is your current speed plan?

We can try setting up DMZ for this issue so please do follow the steps mentioned on the below article to check on this.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-DMZ-Setup

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I only have one computer in the house to use, but I do have our Blink home security sync module connected also, which also loses connection.

My Internet speed is 1.2 TB. Any other ideals or troubleshooting I can do, please let me know, thank you.

Userlevel 5
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If you are experiencing intermittent internet connection only through a hardwired connection, I suggest you to check the cable signals to make sure they are all in range.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

Userlevel 5
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We had suggested to check on the cable signal levels as you have experiencing drop on hardwire connection.

As you are facing intermittent issue on the Blink home security sync module would suggest checking on changing the Wi-Fi channels.

Also, check the cable lines are having proper connections, please see the attached link for changing the Wi-Fi channels:

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel