wifi mystery

  • 16 March 2023
  • 1 reply


my phone is the only device that cannot connect to our wifi. It seems like the wifi has blocked the phone from connecting. How can I fix this?


thanks so much!!!!

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1 reply

Userlevel 5
Badge +41

Hello Paulas,

We understand that you are not able to connect Wi-Fi on you phone. Could you let us know are you able to see both network names (2.4 and 5ghz)

Also the led light status of the modem ? Do you get  any error message while connecting to Wi-Fi ?