Skip to main content

Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 264 Topics
  • 563 Replies
264 Topics
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Wi-Fi Modems - General
192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

60146
F
The Many
8 months ago
M
The Many
ModularkellogsThe Many
asked in Wi-Fi Modems - General
Nothing will connect to modem

Green globe is on, but no communication to modem. Even with wired connection. 

0
M
The Many
10 hours ago
A
The Many
Ari_anna12The Many
asked in Wi-Fi Modems - General
Wifi router is not working.

My wifi router isnt working. Its been replugged and reset many times. Im not sure what else to do other than contact support! Im not sure what IDs or Pins are needed but please let me know and i can give any information for any help! Thank you so much

1
S
Guardians of the Gateways
18 days ago
A
The Many
Andy NgThe Many
asked in Wi-Fi Modems - General
Router NVG578LX: how to turn on 2.4GHz with wireless IEEE802.11b/g/n standards

Hi all,I am using an ARRIS router model NVG578LX provided by an internet provider.I need some help on how to turn on the 2.4GHz channel with wireless IEEE802.11b/g/n standards.It is because my desktop doesn’t have a built in wifi adapter hence I have to use an Edimax usb which only works with the IEEE802.11b/g/n standards.I have successfully turned on the 2.4GHz separated from the combine channel (the primary). I also tried turn on and off the 5Ghz. Unfortunately, the Edimax usb couldn’t find (see) the 2.4GHz network.Noting that:All the phones and laptops can find/see and access to the 2.4GHz.  I also tried to turn on the Guess wifi with 2.4Ghz (but the Edimax coudn’t find/see the network). the Edimax usb still can see other network providers from the neighbours surrounding.  the Edimax usb worked well with the previous internet provider using a different router (not from ARRIS) but only when I turned on the IEEE802.11b/g/n standards using the settings. it seems this is the key issue.

1
S
Guardians of the Gateways
18 days ago
K
The Many
KellyThe Many
asked in Wi-Fi Modems - General
How to change the Wi-Fi password

How can I change the password that came with the modem?

1
N
Rockstar!
19 days ago
R
The Many
romillyThe Many
asked in Wi-Fi Modems - General
Unable to Access Network Router at 192.168.0.1: Wi-Fi Connectivity Issues

Hi everyone,I’m facing issues to  access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.     

1
S
Guardians of the Gateways
29 days ago
R
The Many
romillyThe Many
asked in Wi-Fi Modems - General
Resolving Intermittent Cable Modem Connection Loss During High Traffic

Hi everyone,I’m facing issues to  access my network router's settings at 192.168.0.1. My Wi-Fi connection is stable, but I can’t reach the router’s admin page to make configuration changes. I’ve tried different browsers and cleared the cache, but the page still won’t load. I’ve also checked that the router is correctly connected and powered on. give me suggestions to solve my issuse .Thank you.     

2
R
The Many
30 days ago
J
The Many
jjohns134The Many
asked in Wi-Fi Modems - General
Intermittent internet connection

MY WIFI KEEPS GOING IN AND OUT AND I DO NOT KNOW WHY? I UNPLUG MY MODEM THEN PLUG IT BACK UP AND STILL HAVE PROBLEMS

3
S
Guardians of the Gateways
1 month ago
M
The Many
MarkMorrisThe Many
asked in Wi-Fi Modems - General
wifi and Ethernet addresses not communicating SBG6900

the issue here is that the router's Ethernet and WiFi addresses can't communicate with each other, which is why the NAS and the WiFi currently can't connect, I need the  router to figure out how to get the WiFi and Ethernet subnets to talk to each other, whether that's setting them on the same subnet altogether, or enabling some sort of bridge, etc.How to do this??

2
M
The Many
2 months ago
kevincalori
The Many
kevincaloriThe Many
asked in Wi-Fi Modems - General
How to Access Advanced Settings on Surfboard Modem?

Hi everyone, I am looking to access and adjust the advanced settings on my Surfboard modem but can’t find the options I need. Could someone guide me on how to access these settings? I want to know regarding Change the Wi-Fi channel , Adjust QoS settings and enable/disable guest networks I have already logged into the modem’s admin page;  but I am not sure where to find these options. I have checked Surfboard Modem User Guide and  splunk documentation  for reference . Any help would be appreciated! Thanks in advance!😊

1
S
Guardians of the Gateways
2 months ago
C
The Many
cocoadogThe Many
asked in Wi-Fi Modems - General
replacing existing arris modem router with new arris modem router

Will the surfboard app give me option to recognize new arris modem router?  Don’t see option on app. 

1
S
Guardians of the Gateways
2 months ago
I
The Many
itliong04The Many
asked in Wi-Fi Modems - General
changing Wi-Fi credentials

I am trying to rename my modem and change the password

4
kevincalori
The Many
2 months ago
A
The Many
agentspasmThe Many
asked in Wi-Fi Modems - General
surfboard sbg6700-ac xfinity activation popup on AT&T service

I am trying to hookup my modem to a coax circuit that already has service and a modem with AT&T. AT&T support has said that I should be able to hook the modem up and it will work. However I am getting an Xfinity activation pop-up, which is the ISP I had previously.I am not sure what the issue could be, but can these modems be pre-programmed for a specific ISP? I bought this a while ago and do not remember what I had done at the time.If this is just not possible to do then that would be helpful info as well.

1
S
Guardians of the Gateways
2 months ago
T
The Many
Theatre3momThe Many
asked in Wi-Fi Modems - General
SBG6580 - Is there any possible to check the websites that using daily

Is there a modem that you can see what websites have been used each day?

1
S
Guardians of the Gateways
2 months ago
S
The Many
savion.brownThe Many
asked in Wi-Fi Modems - General
nat type is strict to enable upnp and port forwarding

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

1
S
Guardians of the Gateways
3 months ago
M
The Many
Melissa0208The Many
asked in Wi-Fi Modems - General
Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

1
S
Guardians of the Gateways
3 months ago
P
The Many
printerhelpThe Many
asked in Wi-Fi Modems - General
How to Connect Printer to WiFi

I am unable to connect printer to wifi. This issue is frustrating please give me solution of how to connect printer to wifi

1
S
Guardians of the Gateways
3 months ago
A
The Many
aossmannThe Many
asked in Wi-Fi Modems - General
Replace surfboard modem

I ordered a surfboard modem with max mbps of 800. Xfinity upgraded me to 1000mbps how can I return current modem and get a faster one?

4
A
The Many
3 months ago
J
The Many
johnkennallyThe Many
asked in Wi-Fi Modems - General
Surboard 7580 shows i am in china and not north carolina

My surfboard router (7580) shows i am in HK/China and not North Carolina.  This started a couple of months ago.  I have unplugged and rebooted, but cannot solve this issue.  It is mostly evident when using a chrome browser.  However, if i go to any other location my devices do show North Carolina.  Is there a simple fix for this? 

2
J
The Many
3 months ago
C
The Many
csnell02The Many
asked in Wi-Fi Modems - General
unable to connect Wi-Fi after setup the modem

Arris modem has all the blue lights lit up. Everything is plugged in correctly. No issues with my service provider. I cannot activate the modem to my service provider xfinity. Wifi will not connect after following all the steps.

1
S
Guardians of the Gateways
3 months ago
B
The Many
BakradThe Many
asked in Wi-Fi Modems - General
Changing wifi name and password on SBG6580-G228

I changed the SSID and now I can’t find my internet😭 please help

2
B
The Many
4 months ago
L
The Many
lbowmanThe Many
asked in Wi-Fi Modems - General
cannot login to customize wifi on SBG6700-AC

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

2
S
Guardians of the Gateways
4 months ago
C
The Many
chiaenThe Many
asked in Wi-Fi Modems - General
Led lights are flashing and no internet on SBG6700-AC

What does it mean when the two blue lights and keep flashing on this modem(sgb6700-ac)? i have tried to reset this network settings but it hasn’t work. I have also tried hard resetting.  

1
S
Guardians of the Gateways
4 months ago
T
The Many
tiffanyglessThe Many
asked in Wi-Fi Modems - General
unable to connect tv on modem

I am not able to connect my television to the router/modem even though it is online.The screen on the tv shows that it is not able to find the AP? I did not have this problemwhen I used my equipment from Xfinity. How do I get a port of access? Thank you

1
S
Guardians of the Gateways
4 months ago
R
The Many
roscofish10The Many
asked in Wi-Fi Modems - General
unable to access GUI web portal on SBG6700

Various methods tried.  Can't access wizard for sbg6700....any ideas

1
S
Guardians of the Gateways
4 months ago
Terms & ConditionsCookie settings