DOCSIS® Cable Modem and Wi-Fi® Routers
Recently active
A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC. The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH. The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser. Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1. We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, . Locate security.tls.version.min and click the pencil icon. Enter the value
I have an android tv box that won't connect to my surfboard
Post after post after post says you cannot put 192.168.0.1 and get to the admin login page any more. There used to be a Firefox work around and everyone keeps posting that as the solution.IT DOES NOT WORK. No matter what browser I used including Safari IT WILL NOT WORK.Does ANYONE know how to login the modem as of today 12/29/2024?My modem is a SBG6900-AC but that doesn’t matter because based on the comments many different Arris modems are having the same problem.Unplugging it doesn’t work, factory resetting it doesn’t work. NOTHING WORKS.And why isn’t Arris doing something about it. Apparently no browser due to security reasons will let us log in to our modems because we have an old protocol or something.
I have forgotten my username and password to access my router. I need access to the router. I have tried to reset it on the back of the modem to default. No luck
One day, my router stopped showing up on the networks list, but the phone line it's tied to on the ethernet still works. I quickly verified the antenna wasn't working, so we used these range extenders for a bit. They randomly dropped the connection all the time, so today I tried turning it on in settings, but when I go to any menu in the wireless section, my browser gives an ERR_CONNECTION_RESET. Is this some over-the-air mass brickery? Unlikely. Does anyone have any solutions?
I recently put my SBG6580 modem in bridge mode by accident and I only have one modem how can I disable it without an hardwired connection.
The internet won’t connect and the icon for network is blinking.
Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?
‘password’ not accepted nor last 8 digits of s/n “user name or password invalid, please try again”MAC any browser, cleared cache cookies
Model:SBG7580-ACConnected wifi wire from another modem to use this device as a router. Met a problem that if I connect my device wired internet is working, but if I connect my device via wireless connection it's getting connected without ethernet connection.
What about you make an app that’s useful? The current app doesn’t show connected devices. One has to connect to the web GUI to see the connected devices. Please hire someone competent to resolve the issue. Best regards, Frustrated and disappointed Customer
Hi Folks,Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.
My provider said the network is not showing up I have to check with you guys…. Need to get the up and running asap- I work from home
The company uses a Zyxel EX5501 (as labeled), but it's running Arris firmware (likely a dreadful carrier-customized version), which is extremely difficult to use. It doesn’t allow changing the WiFi name or password, only functions as an AP, can’t assign IP addresses, and the backend is very hard to access—I had to search through a ton of resources online just to get in. Worst of all, the upgrade page only allows firmware uploads smaller than 8MB. This isn’t a half-finished product; it’s junk. How can I flash it back to the original Zyxel firmware?
