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Out of Stock TM3402 DOCSIS 3.1 Telephony Modem - Optimum

  • 4 February 2024
  • 3 replies
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Does anyone have any idea when the TM3402 DOCSIS 3.1 Telephony Modem - Optimum will be back in stock? And is there another modem that I can buy that is compatible with Optimum service in Suffolk County, NY? Thanks!

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Best answer by SURFboard Moderator 5 February 2024, 21:10

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TM3402 is not supported by Arris. Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

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Thank you for the reply. However, my provider, Optimum, insists that Arris is the maker and seller of their product and even contains a link on their website directly to Arris’ for the modem. Optimum says I can purchase the modem directly from Arris (which I have done in the past instead of renting it from Optimum). Arris’ site just lists it as Out-of-Stock, but it has been out od stock for quite some time. So I am still at a loss.

Alan

Userlevel 6
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Certain devices are only sold by Arris/Commscope directly to ISP’s. 

that might be the case here. You might find it 3rd party through other websites

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