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eMTA - Voice enabled Modems & Wi-Fi Modems
eMTA - General

eMTA - General

Voice and DOCSIS® Cable Modem

78 Topics
159 Replies

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78 Topics

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TRIS11The Many

asked in eMTA - General

Arris NVG578LX - All google speakers now not working correctly

Hi. Really odd one here. I had a new router around 2 months ago. Changed the ssid to match the old one. Been working fine for the last 2 monthsThe last few days they have all being playing up, but I can't understand why.“There is a glitch”, “something went wrong”. “Your device is not set up”(but it is)We have 3 google home, 3 gen 1 minis and 2 gen 2 minis. All playing up.I've removed them all from home, reset them all. Re connected them, but I'm getting the same issues. Router is Arris NVG578LX, ISP is youfibre.I can't see any setting to change in the router. No AP isolation.Any ideas please.

2 days ago

ADRC008The Many

asked in eMTA - General

Surfboard cm9200 connected without internet

Been without wifi for about a month, my dad hasn't reached out to our provider as far as I know and I'm not sure if the cables leading to the house are alright. The front of the modem has two lights (one for power indication and one for internet connectivity). When working correctly, it should have two solid blue lights. The internet connectivity light (the bottom one) is blinking on and off blue (and has been for about 3 weeks.)We have a splitter setup that splits the coax cable into two that go into the cable box and the modem. I've tried disconnecting from the splitter and going straight to the modem and it still doesn't work. Router appears to be working just fine, and I've already tried rebooting, unplugging, letting the modem and router cool down, anything you can think of. It may be just a problem with our provider but if there's any tips or things I can try it would be appreciated.

9 days ago

Sharon lThe Many

asked in eMTA - General

can't get into account after locking the internet

So I went into my surfboard central on the app...brought me to the ip address which brought my account up, I disabled the internet/wifi..because u know when kids are home for days and don't help..you give it to them where either hurts lolol..anyways I hurt all of us...I can't get back into the account. The ip address comes up and says I have no internet..well no kidding..I need some help on how to fix all that .Only did that bc the parent section only allows 4 devices to be blocked

11 days ago

PegathyThe Many

asked in eMTA - General

reconfigure my ARRIS TG1682 to 802:11 BGN

My SONOS speaker won’t connect to my WI-FI. MODEM is ARRIS TG1682 which has been discontinued, so is no longer supported. From Sonos I understand it needs to be reconfigured from 802:11AC to 802:11BGN. Apparently Sonos has upgraded so previous connection no longer works. Any ideas on how to proceed?

11 days ago

TR3V0GR86The Many

asked in eMTA - General

I want to change username and password TG2482A but the web page to make the changes dosen´t work

Following the instroctions or even looking on guides on internet but everything takes me to the web page with the ip address, looks like that page is down.I have no other options now...

11 days ago

a7358887The Many

asked in eMTA - General

Is there an android app so I can control my Arris TG3452A Router Cable Modem?

The Android app store seems sketchy. I’m located in Canada. App SURFboard Central is made by Vantiva USA LLC. 100k downloads but not a single review. Is this the right app? And does anybody know if it will support my cable modem? Looking for a quicker way to make adjustments to my kids ipad connections (shut them off when they’re not listening to me LOL!)

11 days ago

BonsateThe Many

asked in eMTA - General

Reset the Wi-Fi name and password

How do I reset my wifi password forARRISD458D

14 days ago

kieramourThe Many

asked in eMTA - General

television suddenly won't connect to network on SBR-AC1200

One of my TV's suddenly won't connect to network..I noticed all the IP address's were at zero..I filled them all in except the 'gateway' section.. where's do I find that. And would that prevent my tv from connecting? Using SBR-AC1200 Wi-Fi router

17 days ago

pringleThe Many

asked in eMTA - General

I need to change my IP address who do i talk to

ive been constantly DDOSed for the past week and i need an ip change who do i email or do i call support? thank you i have a Arris TG1682 with cox.

18 days ago

c.bolenThe Many

asked in eMTA - General

Extender to connect with DG3450

I have a DG3450 that sits in my network closet in the middle of the house. I need to get a network signal out to my shop about 75ft away. Is there an extender option that would work with the DG3450?

25 days ago

snailriderThe Many

asked in eMTA - General

TG2492 cannot handle simultaneously 5G and 2.4G connections

I have the TG2492 device and it appears that it cannot handle multiple computers at the same time, especially when one of them uses 5G and the other one uses 2.4G connection. Currently both channels are enabled. I figured I wanted to update the firmware to see if it fixes the issue, but I cannot find this model anymore on the Arris website…. Is there a way to download the firmware update for this device?Current firmware: 9.1.103GY

25 days ago

CarlsonThe Many

asked in eMTA - General

New replacement model for the TG862

What model does Arris offer to replace an old model TG862. My Xfinity is 500 mb and I must have a standard land line phone connection and WIFI for two tablets. Main computer is hard wired.

29 days ago

ArlenThe Many

asked in eMTA - General

TG3442DE Arris problem only power on

Hi I have problem with my modem Arris TG3442DEOnly power is on i make all troubleshoots but i cant do reset please help

1 month ago

dawiroThe Many

asked in eMTA - General

tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it?

1 month ago

rlmiller9The Many

asked in eMTA - General

WPS for my wireless printer on NVG468MA

I don’t for the life of me see this extremely useful button on the routerIs it hidden somewhere?Can someone suggest how to find and or enable or how else to setup a legacy wireless printer. pretty frustrated wtih this.Ray

1 month ago

dawiroThe Many

asked in eMTA - General

Configure the parental control to block devices on [TG3442S]

Hi, I have some issue. For about 15 min I hadn’t internet access from my laptop, I had connection with router via WiFi but no with internet (other devices had normal connection with internet). I checked router `Parental Control > Reports` and in report from today I can seeDevice MAC:XX:XX:XX:XX:XX:XX 5640 attempts 17/05/2024 17:15:01 Device Blocked Where `XX:XX:XX:XX:XX:XX` is MAC of my laptop.I have not configured blocking this device in `Parental Control > Managed Devices` settings. Where yet can be configured blocking some devices in router configuration? How to find why it was blocked?

2 months ago

pgale19The Many

asked in eMTA - General

battery for tg4482A

Does my new TG4482 have the Li-ion battery?

3 months ago

steveroyThe Many

asked in eMTA - General

MoCA setting disables itself after every modem restart - TG3452A

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem.Does anyone have a clue why this setting would switch itself off on a restart?The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue.Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same problem.A third person

4 months ago

vk66The Many

asked in eMTA - General

Can't access GUI web portal, shown as invalid password on TG2482A

Hi, I'm trying to change my Wi-Fi password, and whenever I try to login, it says "invalid username". I haven't accesed to gateway and I already did 2 factor y resets o my router, but it keeps saying the same. Any idea? I already usted the factory u/n and passw from instructions.

4 months ago

CandyUllThe Many

asked in eMTA - General

Wish to buy Arris Model TG3452

I can't find a model... Arris TG3452. and I would like to buy. Help. I'm tired of renting the modem from TDS for 3 years and I better want to buy it. but I can't find it on your page.

4 months ago

Joe0797The Certified

asked in eMTA - General

Internet dropping

Internet will drop out multiple times a day. Its never out long but will constantly do it. When I check the router logs there are a bunch of these messages: ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 375 times 03/04/2024 09:30:30 Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 139 Retries Attempted with Last attempt at Mon Mar 4 09:28:31 2024 03/04/2024 09:30:30 Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 374 times 03/04/2024 09:28:31 Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 138 Retries Attempted with Last attempt at Mon Mar 4 09:26:28 2024 03/04/2024 09:28:31 Critical

4 months ago

DaveBeThe Many

asked in eMTA - General

Arris TG2482B and WI-FI MESH - how does it work?

Hi, I have an Arris TG2482B modem and there is a WI-FI MESH option. Do you know how it works and how it is possible to extend this signal using WI-FI MESH?ThanksDavid

4 months ago

zzgolfzzThe Many

asked in eMTA - General

enable Moca on TG 1682

I can’t enable Moca on TG 1682. Why? Thanks

4 months ago

danwessThe Many

asked in eMTA - General

Model TG3452 wifi password

Hi, so yeah I can't for the life of me change the default password even though it meets the listed criteria why is this happening? The error just says "bad password". Someone please assist..

4 months ago

jbromleyThe Many

asked in eMTA - General

tg862g/ct firmware update

Does anyone have a download link to update firmware on TG862g/CT. Also can I plug an external drive into the USB port and have it found on my home network? I currently don’t see it when I check for connected devices on the router. Contact me at james_bromley1@hotmail.com

4 months ago

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