eMTA - General

General information for eMTA products

  • 31 Topics
  • 59 Replies

31 Topics

K
The Many
kristaciaThe Many
asked in eMTA - General

Arris Modl TM402p slow internet speed comcast says it is the device not them

Please help - Comcast says internet speed is fine in their 2 point check, it is something with the devices in the house.  Old Model TM402P , how can we get updates or some way to check if the router/modem is faulty?   

2
plemans
Survivors
1 day ago
E
The Many
esailorThe Many
asked in eMTA - General

remote access/management for TG2482 Cable Voice Gateway

Hi, I have received the TG2482 from my internet provider.In the spec sheet it says: remote WebGUI access.How can I access this router remotely from WAN?I have not been able to find anything in the manual or on the locally accessed web interface.Hopefully somebody can help.Thank you in advance.

0
E
The Many
1 day ago
J
The Many
JulysAngel69The Many
asked in eMTA - General

TG6452 unable to block sites

I have the Arris TG6452, & it was strange that I also had issues after Nov 1st 2023, but I was getting "operation failed" when setting up devices I wanted to block from wifi during specific hours at night. Then, later when I wanted to delete them, I got error message.  So, only thing I could do was to change the time to a couple minutes.  So, I'm guessing it was the firmware update that screwed things up. My ISP (CasCable) in WV had no clue, and I got no help.  I hate to think I must do a factory reset!  I rebooted it several times and also unplugged trying that with no luck. I set up parental controls to block websites, and search terms. So, now I'm afraid if I block a site that later I want to remove, it might not allow, & go to error. Or, even a device. I'm a novice at it. When I access the reports, I'm not sure how accurate they are.  Plus, timestamps don't seem accurate. Trying to block porn sites, I think it helps some. PS. It's not a child's phone, it's an adult using my

1
S
VIP
7 days ago
D
The Many
dawiroThe Many
asked in eMTA - General

tg3442 unable to change admin password

I have router Arris TG3442, I’m login to router and trying change password to another, but I got error “Bad password! Please retry with allowable characters and required complexity.”, I’m trying for example password cVdY4uWkdQM! which fit to requirements. Does anyone had the same issue? Do you know how to fix it? 

6
D
The Many
2 months ago
K
The Many
KathleenThe Many
asked in eMTA - General

Help with Firmware update TG2482AP2-85

Greetings,I have a question where I can find my TG2482AP2-85 upgrate? i cant find it anywhere even in the Arris Page’s. Its a old model i know.Thanks

2
plemans
Survivors
3 months ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General

Invalid user name or password, or your access has been locked due to multiple failed login attempts!

which is it?

8
A
The Many
3 months ago
A
The Many
AntheraccountjusttogetananswerThe Many
asked in eMTA - General

Cannot login in to modem,

. Wont take user name or password. Did the reset button. Still no go. Please help.

4
S
VIP
3 months ago
A
The Many
aiorr1The Many
asked in eMTA - General

Cannot log-in to TG3452

I was unable to log-in to the router so I did a factory reset and I still cannot log-in.  I have internet, I just can’t access the router to change the password or network names.Any suggestions??Adam

1
A
The Many
3 months ago
O
The Many
obsessionguyThe Many
asked in eMTA - General

Need Help Connecting 2 Arris NVG468MQ Routers Together Bridge Mode

Hey Arris Surfboard Community, need a little help.  I have 2 Arris NVG468MQ routers (Frontier) that I’m trying to connect together to expand the network within my home.  Here is the setup that I have:Main Arris internet modem is connected to WAN of Router 1 LAN of Router 1 is connected to WAN of Router 2 Router 2 is in transparent bridge mode LAN ports of Router 2 deliver internet via ethernet to devices such as PC, DVR, Smart TV, wifi extender Everything works pretty good with this set up for 10-40 minutes and then Router 2 begins to malfunction and will disconnect, connect, disconnect, wifi stops working, then at times will stops working altogetherI was wondering if anyone else has experienced challenges like these and can share or recommend any troubleshooting ideas in order for me to get more consistent performance out of my second router.  I’m wondering if it’s a security issue with Router 1 possibly viewing Router 2 as a foreign object/threat, causing inconsistent performance.  A

1
S
VIP
5 months ago
J
The Many
Jpowe2000The Many
asked in eMTA - General

TG3442s unable to login to GUI

why cant i log in into arris and edit my router , its not letting be use the basic ,admin/password.also im in germany and im supposed to be playing in europe servers, but my router sends me to asia servers in every game. how do i fix this without using a vpn

1
S
VIP
5 months ago
G
The Many
GoldTipuThe Many
asked in eMTA - General

Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA

Arris Cable Modem - TG2492S continuously / Intermittently rebooting with Cisco ASA ScenarioOur ISP recently changed our cable modem to Arris - Model TG2492S - We connected this modem with Cisco ASA  ASA5506,Previous Cisco modem was working perfeclty fine with our Cisco FW.  *** Firewall Details ***Cisco Adaptive Security Appliance Software Version 9.6(1)Device Manager Version 7.6(1)ciscoasa up 16 hours 28 minsHardware:   ASA5506, 4096 MB RAM, CPU Atom C2000 series 1250 MHz, 1 CPU (4 cores)Internal ATA Compact Flash, 8192MBBIOS Flash M25P64 @ 0xfed01000, 16384KBEncryption hardware device : Cisco ASA Crypto on-board accelerator (revision 0x1) Our Issue : Arris modem will keep rebooting (hard reboot) power off and will comes back after 2 - 3 min . Modem  will work for few min and will start rebooting again . Sometimes, It will stay up for next 10 - 15 min and the moment we will start accessing our network from outside the modem will reboot . and we will lose connection .  Here is public I

3
G
The Many
5 months ago
U
The Many
Unknown75The Many
asked in eMTA - General

update

How to update arris TG2482 router?

1
plemans
Survivors
5 months ago
E
The Many
eaz665The Many
asked in eMTA - General

Arris TG3442s

My internet provide changed my modem from Arris  SBG7580-AC to Arris TG3442s modem now have a NAS drive which I used to connect to it via VPN and cannot connect. Tried port forwarding, DMZ, mac brigding but still cannot connect to it.

1
S
VIP
6 months ago
M
The Certified
msetzeriiThe Certified
asked in eMTA - General

Uncorrectables with MODEL: TM3402A

Seeing large number of correctable and uncorrectable errors when accessing cable modem.Not sure what would cause these.Access cable modem info using 192.168.100.1and have setup a script that captures info every 30 minutes.#!/usr/bin/bashwhile :dowget2 http://192.168.100.1/cgi-bin/status_cgi --no-check-certificatesleep 1800donehave another script that extracts data into a spreadsheet, and then note changes in max errors from each 30 minute block.Latest results With comparison date of different blocks looking like this. Looked for info on what powerlevels and other things should be.Saw one thing saying the powerlevels should be between 15 and -15?Was getting numbers lower than -15, so disconnect everything but cable modem, and got power level numbers to sometimes have levels in positive range and under -10. But even then would see these correctable and uncorrectable numbers spike at time.Don’t know if these are normal or not. Occasionally have lost network access and rebooting modem brin

5
M
The Certified
6 months ago
R
The Many
Raul sotoThe Many
asked in eMTA - General

historial

 Como encuentro o puedo acceder al historial del modem arris tg1652a de los dispositivos que se han conectado a la red wifi 

2
plemans
Survivors
7 months ago
N
The Many
NathanMcCrearyThe Many
asked in eMTA - General

Arris TG3452A Packet Loss Issues

As of recent me and my family have been finding our Arris TG3542A has been producing tremendous amounts of packet loss and I am unsure as of what to do with it. I have been unable to find anything helpful on the internet in my countless hours of research and we are supposed to be getting 1000+ mbps but we only get 20-40 mbps. Please help. 

1
S
VIP
8 months ago
V
The Many
VinsmokeJesusThe Many
asked in eMTA - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

1
S
VIP
8 months ago
P
The Many
patrouille123The Many
asked in eMTA - General

Arris tm722g speed needed

Hi,I can’t find the specs for my Arris tm722g modem. I have a 10/100/1000 ethernet port on my computer, a 15 Mbps internet connection (through the phone/cable company), so I wonder if the TM722G is fast enough to take advantage of the 10/100/1000 ethernet port.My question comes from the fact that I notice some lags when streaming 4k videos. Computer is currently connected via LAN/ethernet.Thanks,

1
S
VIP
8 months ago
A
The Many
AlexThe Many
asked in eMTA - General

TG3442S Bandwith Limitation

Hello Community,I have an Arris TG3442S. I want to limit the Bandwidth to all devices. How can I accomplish that?

1
S
VIP
8 months ago
B
The Many
BRMeminThe Many
asked in eMTA - General

Port forwarding doesn't fix my PS4's NAT type

I have an Arris TG2482A modem in my house which I have been using for quite a while now. I like to play multiplayer games on my PS4 and at first I didn't have any problems with it; I'd get a NAT type 2 or moderate. But overnight my NAT type changed from moderate to strict, and now I can't play most online games anymore. I tried enabling UPNP and port forwarding but to no avail, I still have get NAT type strict. As far as I can gather, port forwarding should be enough for me to get NAT type moderate. Does anyone know what else I can try? I also tried activating DMZ for my PS4's IP address band that unfortunately didn't work either. 

1
S
VIP
9 months ago
C
The Many
ChrisGaddThe Many
asked in eMTA - General

Bonjour / mDNS on TG3492LG-ZG

I’m struggling to connect a new camera to my home system. The camera manufacturer’s support team thinks that it could be due to Bonjour / mDNS being blocked. Can anyone confirm whether this could be the case? If so, how can I unblock it?

2
C
The Many
9 months ago
E
The Many
ewoThe Many
asked in eMTA - General

Comparable Arris Modem/Router to the Arris/Xfinity TG3482G

I’d like to know if someone could answer this question, Which Arris Router/modem is comparable to the Xfinity Xfi Arris Group, inc. TG3482G Router/modem, or Xfinity’s Gateway rentable router modem combo? Similar specs, etc.?Thanks

1
S
VIP
9 months ago
B
The Many
brianmThe Many
asked in eMTA - General

Remote Access for TG862G

I work for a small ISP. We have been given alot of the Arris  TG862G Modem’s. I have been looking for a way for us to access them of the wan side. However, I have not been able to do so. If any one knows how I can make this work. That would be great.

1
S
VIP
9 months ago
V
The Many
ValdarThe Many
asked in eMTA - General

arris tg1682g

Arris app can't find my network from my phone settings, even tho I disconnect modem for 10 secs, then clicked on Retry 

1
plemans
Survivors
9 months ago
T
The Many
Toppe33The Many
asked in eMTA - General

Virtual Server = VLAN ?

Hi, I have an Arris TG2482 device. I want to create a VLAN to separate my TV + smart lights etc from the rest of my devices. Please note my networking experience is close to nothing. Is the virtual server the same thing as VLAN? What exactly put in as parameters when creating it? Can someone please guide me through the process? Or at least ease the pain when trying to do it.I have understood that in order for the VLAN to function, I need to link it to one of the physical ports in the Modem/Router TG2482. Is it an issue if I have ethernet cables connected to all of them already? Does the VLAN port need to be empty? Then, how to actually connect a smart light to the VLAN?Thanks for the help :) 

1
S
VIP
10 months ago
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