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eMTA - General

Voice and DOCSIS® Cable Modem

  • 116 Topics
  • 229 Replies

eMTA - General Announcement (1)

116 Topics
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MohsenThe Many
asked in eMTA - General
ARRIS vip1113 Orange Screen

Hello, I have ARRIS vip 1113 IPtv box Recently when I connect it to tv via HDMI just a light orange page is shown. I reset device, it updated and again light orange screen is shown. I'm an electronic engineer so if you help me how can I fix this problem I can repair it. Regards, Mohsen

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plemans
Juggernaut
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FonzThe Many
asked in eMTA - General
TM804G/CT

What causes my voice mail not to answer?

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Wi-Fi Warriors
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mohanrgsmThe Many
asked in eMTA - General
Upstream is not locking for Arris TM804 eMTA

upstream lock is not happening and cable modem status showing as “DS_TOPOLOGY_RESOLUTION_IN_PROGRESS”

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Wi-Fi Warriors
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dumbfoundedThe Many
asked in eMTA - General
Arris NVG443B

I bought the same modem/router Arris NVG443B, I am currently renting from my service provider. It lights up and works or shows that it should. My provider says it shows it is connected or working. My desktop computer won’t connect to the internet, my phone recognizes it, but will not connect either. I am trying to get away from the monthly rental fee. What are my options to try to get it working? Thank you.

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TillydaleThe Many
asked in eMTA - General
Paramount 6015 error Firestick AdBlocker

Hi when i try to use Paramount Plus it flags up the 6015 error, try turning off the AdBlocker on your router. I have a NVG578LX through YouFibre in the UK. Can you advise how i turn off the AdBlocker on my router ? Regards Simon

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Wi-Fi Warriors
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JanajanikaThe Many
asked in eMTA - General
Does Arris VIP 7300 support TV with Android 7 software

I cant activate Arris Vip 7300 on maj smart tv with software 7

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Wi-Fi Warriors
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rdkThe Many
asked in eMTA - General
Firmware update TG3442S

I purchased an Arris TG3442S router, the firmware is quite old, where can I find something newer to download? Software Image Name: AR01.04.070.09_021522_7246.SIP.10.X1 Firmware Version: 01.04.070.09.EURO.SIP Thanks in advance!

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elapachurradomewThe Many
asked in eMTA - General
What is the character i used as username in this ARRIS TG2482A thread post´s case ?

The ARRIS TG2482A thread post´s case is: I wrote 2A861 with “ Num Lock “ and “ Caps Lock “ key activated in Windows 10 Pro Version 22H2 Build 19045.5247 Wordpad ´s version and then i typed “ Alt “ and “ x “ key at the same time using Windows 10 Pro Version 22H2 Build 19045.5247 with Spanish(Sapin) keyboard layout in the ARRIS TG2482A Router Modem´s setup

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Wi-Fi Warriors
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elapachurradomewThe Many
asked in eMTA - General
How much time do i need to press the reset botton of an ARRIS TG2482A with a nail to reset the previously mentioned modem ?

My question on the subject of this thread is really: how long do i need to press the reset button with a needle of an ARRIS TG2482A to reset the above mentioned modem?

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Wi-Fi Warriors
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TopgunThe Many
asked in eMTA - General
Arris vip 4302

I have one working arris 4302 and one new one. Is there a way to download or back up the software from the working box and then load it into the new box?

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Wi-Fi Warriors
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The Many
SkylandblazeThe Many
asked in eMTA - General
stuck in bridge mode, model: TG2482A

So, i activated bridge mode NAT by error and now i got no internet connection, the model is: TG2482A and i don’t really know what to do… if someone can help, i would apreciate it

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plemans
Juggernaut
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Scott_SaylorThe Many
asked in eMTA - General
ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

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PeterMGThe Many
asked in eMTA - General
Arris NVG578HLX GPON Gateway

Ziply Fiber just provided me with an Arris NVG578HLX GPON gateway device for my new Fiber service. This service is a major upgrade from the DSL service I was getting before. At present, everything is working perfectly. What I can use help with is where can I get technical support for this product or find where I can get a more intensive user guide that the simple two page one that I can find online. FWIW, I have already been directed to the CommScope site, but this seems to be for contract-related services and still couldn’t find anything related to this gateway there … nor would I be interested in signing up for a support contract. Finally, is this community the right place to ask questions or get information about this gateway, or can someone provide me with some links on where I can find an equivalent community to go to? Thanks

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Wi-Fi Warriors
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Mag2truckThe Many
asked in eMTA - General
changing carrier

I have a model NVG558HX that I bought from Verizon. I typed the model# in the ARRIS site and it doesn't come up. My question is, I got rid of Verizon and got a chip from AT&T and put it in. It turns on broadcast wifi, but won't connect to AT&T towers. Can I change a setting to get it to work? Or should I call AT&T to see what they can do.

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Wi-Fi Warriors
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The Many
steveroyThe Many
asked in eMTA - General
MoCA setting disables itself after every modem restart - TG3452A

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem. Does anyone have a clue why this setting would switch itself off on a restart? The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue. Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same problem. A third per

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greg222The Many
asked in eMTA - General
Motorola 2A830

The router has started to ask me for the wifi security key each time i start the laptop

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Wi-Fi Warriors
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DlcThe Many
asked in eMTA - General
Arris TG1682

What is the most recent software update for the Arris TG1682? I’m using it as a DOCSIS 3.0 modem for my Cox internet.

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Wi-Fi Warriors
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FjjffjcnThe Many
posted in eMTA - General
SHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 Call

SHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 CallSHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 CallSHRI LOAN APP CUSTOMER-care helpline NUMBER //9301176061 Call

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hstikeThe Many
asked in eMTA - General
Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you.

262
plemans
Juggernaut
C
The Many
Claus-TThe Many
asked in eMTA - General
tg3442 ip addresses seems to get reassigned frequently and this causes all connections to be lost

I changed provider to get a good deal on my internet connection, so same network but a new modem. Since changing provider to companies that uses tg34 modems, I have had frequent short dropouts in the connection. When I recieved my tg3442 modem from the new provider this has gotten much worse. Looking in the modem logs it seems as the internal dhcp server whenever this happens makes changes to the ip addresses used even when a static lease is configured. Anoying sinnce this causes most streaming to stop and has to be restarted again. This is the rather unhelpfull logs when this happens: UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: f2:43:e0:33:92:3c IP: 192.168.0.152 VendorClass: 10/07/2024 20:55:44 Notice UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: e8:c7:4f:05:dc:b1 IP: 192.168.0.64 VendorClass: 10/07/2024 20:55:44 Notice UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: ce:75:48:db:07:7d IP: 192.168.0.2 VendorClass: 10/07/2024 20:

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Wi-Fi Warriors
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Louie232323The Many
asked in eMTA - General
arris tg2472 how to fix no internet? with eero router

I’m tired because I have to do my homework for college and I need wifi and internet to do these I would appreciate any help.

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Wi-Fi Warriors
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The Many
chance114The Many
asked in eMTA - General
Arris TG1682 Modem/Router wont reset password after factory resetting

So I factory reset the router last night. Now the default password and user will not work that I found on the bottom of the router. Ive factory reset multiple times and still nothing. Tired doing the 30-30-30 method and I’ve even used the preshared key and still saying incorrect user or password.

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Wi-Fi Warriors
C
The Many
chaioannouThe Many
asked in eMTA - General
ARRIS TG3442

ARRIS TG3442 does not logged in ( first time, just installed)

201
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Wi-Fi Warriors
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zmaninkyThe Many
asked in eMTA - General
Question about Arris NVG558HX Verizon

We have a customer who has this unit. We are noticing problems with this LTE Router Internet Gateway. We have multiple devices that will randomly not be able to communicate with our AWS servers. No matter what we do the only thing that can get the units back online and communicating is Resetting the NVG558HX to Factory defaults. It appears it is blacklisting these devices, however, there is nowhere in the router settings that shows our devices are blocked. they show that they are connected. I really need to speak to a tier2 or 3 agent if possible.

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Wi-Fi Warriors
M
The Many
mikig_mkdThe Many
asked in eMTA - General
ARRIS Vip7300

Hi, I have a reciever from Mtel (CommScope Arris VIP7300) that uses tech4home Notus M1 remote. It has some app Branded from Arris and provided by CommScope to configure the remote to integrate with the TV but the app errors out with code 5003 or 5002 and i cannot program the remote and the support line is unable to help me sort this issue out? Commscope forwarded me to contact you for help. Thank you,

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Wi-Fi Warriors

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