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eMTA - Voice enabled Modems & Wi-Fi Modems

eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

374 Topics

TychbbThe Many

ARRIS SVG2482ac - unable to connect wifi internet

Recently purchased ARRIS SVG2482AC 3:1. WiFi is not connecting and when it does it goes off periodically. Customer and tech support was not helpful and since it is a 3 year-old product I was not able to get refunded nor any assistance to figure out why the Wi-Fi is not connecting constantly. They wanted to charge me additional money to service. The modem, and I was never able to get the help. I needed very disappointed customer and I will never buy an ARRIS surfboard modem ever again. The modem needs an upgrade and the Wi-Fi is not connecting, and I am not able to use the a product. It is a complete waste of money…

3 days ago

rdkThe Many

asked in eMTA - General

Firmware update TG3442S

I purchased an Arris TG3442S router, the firmware is quite old, where can I find something newer to download?Software Image Name: AR01.04.070.09_021522_7246.SIP.10.X1Firmware Version: 01.04.070.09.EURO.SIP Thanks in advance!

556

5 days ago

elapachurradomewThe Many

asked in eMTA - General

What is the character i used as username in this ARRIS TG2482A thread post´s case ?

The ARRIS TG2482A thread post´s case is: I wrote 2A861 with “ Num Lock “ and “ Caps Lock “ key activated in Windows 10 Pro Version 22H2 Build 19045.5247 Wordpad ´s version and then i typed “ Alt “ and “ x “ key at the same time using Windows 10 Pro Version 22H2 Build 19045.5247 with Spanish(Sapin) keyboard layout in the ARRIS TG2482A Router Modem´s setup

453

9 days ago

elapachurradomewThe Many

asked in eMTA - General

How much time do i need to press the reset botton of an ARRIS TG2482A with a nail to reset the previously mentioned modem ?

My question on the subject of this thread is really: how long do i need to press the reset button with a needle of an ARRIS TG2482A to reset the above mentioned modem?

FrankTThe Many

Just looking for reliability and problem support capabilities after purchase.

114

11 days ago

pmurynThe Many

asked in SVG2482AC

Default Wi-Fi password to connect devices on ARRIS SURFBOARD SVG2482AC

Where do I find the password for my ARRIS SURFBOARD SVG2482AC modem to connect to my phone, tv, laptop?

131

11 days ago

linomike69The Many

asked in SVG2482AC

cannot login to ARRIS surfboard

My Aries surfboard got put on bridge mode now I have no Wi-Fi I am able to connect with a laptop but it will not take the username and password I cannot log into gateway also try resetting factory settings and using admin and password as password and nothing can someone please help

834

12 days ago

sjgalloThe Many

asked in T25

T25 constantly drops internet connection

Downstream power and snr look good but upstream is bad: I used to get all 5 upstream channels but about a month ago this is when I started having drops:Power is below spec.Is this a cable company issue or is the unit failing to output enough signal for the upstream?

4510

13 days ago

Jlouis32The Many

asked in T25

SVG2482ac as wireless router to connect with T25

Can the svg2482ac be used as a wireless router with a t25 modem?

16 days ago

bryanmooneyThe Many

asked in SVG2482AC

Setting up my Picstar picture frame with my new dual band Surfboard router

Bought a new Surfboard dual band (2.4 & 5g) router and setup all my devices, (ie. phone, printer etc) seamlessly except for my wireless Picstar picture frame. Contacted Arris and they helped me name each band with a distinctive name but still no help. The second name for 5g is not showing up.

124

17 days ago

nopretendersThe Many

asked in SVG2482AC

Wi-Fi Extender for Arris SVG2482AC

Recommend Wi-Fi Extender for Arris SVG2482AC modem with 500 Mbps download package.

182

18 days ago

emsodoThe Many

asked in T25

T25 can't check or update firmware

I have a T25 modem and XFinity as my cable provider. Apparently I am not getting the internet speeds available because the firmware on my modem is not up to date. There is no information about the firmware version on the surfboard app that is connected to the device, and I'm also not able to log into the modem settings using the IP address and any browser. I just get an error message saying that that IP address cannot be accessed. Of course my warranty on the modem just ran out last month, and I do not want to pay $40 to access the surfboard customer service. Has anyone had this issue where they cannot locate the firmware version let alone log in to their account to update it?I am aware of the disputes between weather it is Xfinity or Arris that has the capacity to update the firmware. I was just on a very long phone call with Xfinity and they are insisting that it is nothing on their end to update the firmware. I have unplugged the modem several times to force a reset, but without bei

26312

18 days ago

scringhamThe Many

asked in SVG2482AC

how do i add a 2.4G wifi network to my svg2482ac modem/router?

I have an arris svg2482ac modem/router and i was gifted a device that requires i have a 2.4g wifi network as opposed to the 5G wifi network i currently set up through this modem/router, how do i add a 2.4 wifi network to this modem/router so i can connect this device? Is there a specific app I should add to my phone to affect this? How do I connect my phone to this modem/router - I guess which surfboard app do I need? Can I please get basic advice or instructions to help here? Thank you, Simon.

261

18 days ago

TopgunThe Many

asked in eMTA - General

Arris vip 4302

I have one working arris 4302 and one new one. Is there a way to download or back up the software from the working box and then load it into the new box?

111

19 days ago

micaaornflThe Many

asked in SVG2482AC

Surfboard svg2482 ac - switched to bridge mode by accident now i cannot reach GUI login

i switched my router from bridge mode to i think access mode. i am trying to go back to bridge mode and i cannot reach the login page. just times out…. i also connected my laptop directly into modem and the problem persists.

162

19 days ago

John AThe Many

asked in SVG2482AC

arris surfboard svg2482ac router ports and wifi not working

I have reset back to factory setting multiple times. I have no wifi from the surfboard or connection from the ethernet ports to my desktop. However, I do have connection from the ethernet port to my Google Mesh. I have been on customer support with Xfinity and they said everything looks ok on their end. Arris wants me to purchase a service contract of $40 to fix it. I might as well just buy a new one at that price. Any ideas?

263

23 days ago

SkylandblazeThe Many

asked in eMTA - General

stuck in bridge mode, model: TG2482A

So, i activated bridge mode NAT by error and now i got no internet connection, the model is: TG2482A and i don’t really know what to do… if someone can help, i would apreciate it

152

25 days ago

Scott_SaylorThe Many

asked in eMTA - General

ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

232

29 days ago

AzwaynickThe Many

asked in T25

How to remove a refurbished modem from the original account on T25

I bought a refurbished T25 but I can't add it to my ISP because it is still registered on someone else's account. Any ideas?

425

1 month ago

monshynThe Many

asked in SVG2482AC

Arris SVG2482AC - wifi gui not loading in browser

Arris SVG2482ACI reset the router to the factory default. I am able to to see and connect to both Wifi connections and I can connect directly using the ethernet port. I am also able to ping the the router @ 10.0.0.1 on all three access points. But I am not able to open the web GUI console (http:/10.0.0.1 or https:/10.0.0.1). It just spins and never timeouts with any errors. I have tried Google, Firefox and Edge browsers, all having the same result. Any suggestions on what to try next would be greatly appreciated.One question, does the router have to be activated by Xfinity to gain access to the local router first? I was thinking I should be able to login and reset the password from the default before activating it.Thank youDon

394

1 month ago

JBlueThe Certified

asked in SVG2482AC

SVG2482AC battery backup not working during blackout

My SVG2482AC battery backup is not working during blackout; when the power comes back the battery light on the modem is illuminated; when the power is out the battery light was off. Any help appreciated.

5213

1 month ago

FrankRouterThe Many

asked in SVG2482AC

Please help me home network share files using my ARRIS SVG2482AC

I have routinely shared files + directories from my DELL Desktop to my LENOVO laptop. Yes: I know how to configure Win11 to share files with full permissions. My former NETGEAR WiFi-Router made this easy across my home WiFi, same channel, but the Netgear broke. I replaced it with an Arris SVG2482AC I configured for ‘medium security’. Now I have no functional home network. My Desktop + Laptop cannot see each other on my WiFi network. Please help me share files across my WiFi home network between my desktop & my laptop. Thank you.

164

1 month ago

pjs15The Many

asked in SVG2482AC

Connect hard drive to AC1750 on SVG2482AC

I’d like to connect a hard drive to my Surfboard AC1750 (aka SVG2482AC) to share files across my family’s Windows home network. I connected a drive to the USB port, and accessed the router/modem. Online instructions I’ve seen for the AC1600 say to click the USB tab at the top of the Surfboard management page (which I accessed via browser at http://10.x.x.x), but no USB options exist for this iteration of the Arris page (see screenshot) and there doesn’t seem to be a way to access/add a USB device. Is it possible to add a hard drive to the AC1750/SVG2482AC?

213

1 month ago

Caboose10The Many

asked in SVG2482AC

I need help connecting my surfboard

I need help connecting my surfboard. I’m switching out my Comcast modem and router with the arris surfboard. Comcast was not able to help me

381

1 month ago

PeterMGThe Many

asked in eMTA - General

Arris NVG578HLX GPON Gateway

Ziply Fiber just provided me with an Arris NVG578HLX GPON gateway device for my new Fiber service. This service is a major upgrade from the DSL service I was getting before. At present, everything is working perfectly.What I can use help with is where can I get technical support for this product or find where I can get a more intensive user guide that the simple two page one that I can find online.FWIW, I have already been directed to the CommScope site, but this seems to be for contract-related services and still couldn’t find anything related to this gateway there … nor would I be interested in signing up for a support contract.Finally, is this community the right place to ask questions or get information about this gateway, or can someone provide me with some links on where I can find an equivalent community to go to?Thanks

922

1 month ago

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