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eMTA - Voice enabled Modems & Wi-Fi Modems

Voice enabled cable modems and cable modems with built-in Wi-Fi router

320 Topics
S
The Many
sub720The Many
asked in T25
t25 cable modem power supply plug does not fit

i recent bought a Arris T25 cable modem pn 613587-003-00. The included power supply Ktec Ks051867 plug does not fit into the cable modem power input. I tried looking on the Arris support website for the model number of the ac adapter but could not find it. The ac adapter is 12V 2.5a so should work. Any help would be much appreciated.

1
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Guardians of the Gateways
30 minutes ago
T
The Many
tuemseThe Many
asked in T25
T25 phone connection

I connected my T25 to Comcast finally and it’s working very well except that I do not have phone service yet. Do I need a separate connection with Comcast or how do I get the phone to work? 

0
T
The Many
2 hours ago
E
The Many
eyez4yu2The Many
asked in T25
download speed

My T25 is supposed to accommodate up to 800 MBPS. Xfinity assures that they’re providing 1000 MBPS, but I get  only 400 MBPS. Please advise.

0
E
The Many
7 hours ago
7
The Many
7JackThe Many
asked in SVG2482AC
WHY ARE THE online LIGHTS FLASHING ON SVG2482AC

SVG2482AC - online light is blinking

4
7
The Many
1 day ago
Y
The Many
yeidelThe Many
asked in SVG2482AC
svg2482ac password not "password" after reset

svg2482ac -  the wifi password is not reset to the word  "password" after resetting the gateway by disconnecting the power source, waiting 15 seconds and then re-connecting the power source. 

1
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Guardians of the Gateways
2 days ago
C
The Many
chaioannouThe Many
asked in eMTA - General
ARRIS TG3442

ARRIS TG3442 does not logged in ( first time, just installed)

1
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Guardians of the Gateways
2 days ago
Z
The Many
zmaninkyThe Many
asked in eMTA - General
Question about Arris NVG558HX Verizon

We have a customer who has this unit. We are noticing problems with this LTE Router Internet Gateway.  We have multiple devices that will randomly not be able to communicate with our AWS servers. No matter what we do the only thing that can get the units back online and communicating is Resetting the NVG558HX to Factory defaults. It appears it is blacklisting these devices, however, there is nowhere in the router settings that shows our devices are blocked. they show that they are connected. I really need to speak to a tier2 or 3 agent if possible. 

1
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Guardians of the Gateways
8 days ago
M
The Many
mikig_mkdThe Many
asked in eMTA - General
ARRIS Vip7300

Hi, I have a reciever from Mtel (CommScope Arris VIP7300) that uses tech4home Notus M1 remote. It has some app Branded from Arris and provided by CommScope to configure the remote to integrate with the TV but the app errors out with code 5003 or 5002 and i cannot program the remote and the support line is unable to help me sort this issue out?  Commscope forwarded me to contact you for help.Thank you, 

1
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Guardians of the Gateways
9 days ago
K
The Many
kschelteThe Many
asked in SVG2482AC
having trouble hooking printer to svg2482ac - can't activate WPS on modem

My modem (svg2482ac) works fine for surfing the internet, as well as for my landline. My printer, however, is looking for a WPS connection in order to connect to the modem. I have tried restarting the modem completely from scratch and then pressing the WPS button on top of the modem. The WPS button will blink for about 3 or 4 minutes and then turn off. What am I doing wrong?

1
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Guardians of the Gateways
11 days ago
K
The Many
kimmnpef13The Many
asked in eMTA - General
Arris TGI672G question

Hello.  I have an old Arris TGI672G from Spectrum.  Can anyone confirm for sure whether this is just a modem or a combo modem and router combo?  Thanks in advance!  

1
N
Rockstar!
16 days ago
C
The Many
cheryl1556The Many
asked in SVG2482AC
Unable to connect internet on SVG2482AC

There is no way to contact surfboard except for your website. Your website is NOT helpful. Nothing except plenty of ads for new products. Support the one's that you distributed already!!You need live tech support if you are going to sell inferior products that DO NOT connect to the internet!Do not purchase if you have Xfinity..I never did connect after hours with Xfinity tech support!

7
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Guardians of the Gateways
17 days ago
G
The Many
GafferThe Many
asked in eMTA - General
SBR AC1900P Router - Can no longer change password

I can no longer change the password on my Arris SBR1900AC. I can change the username, but not the password. See screenshot attached.  In the “Change Password” Dialog, there is no field to “Enter New Password” I’m on a Mac Pro, Early 2009, running 10.15.17, and Safari 15.6.1.The Mac is connected to the router via ethernet.Haven’t had any issues until recently.  Any help much appreciated

1
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Guardians of the Gateways
18 days ago
M
The Many
maiahsdadThe Many
asked in SVG2482AC
DNS Server Change on SVG2482AC

Greetings! I own an SVG2482AC modem. My company is requesting that I change the primary DNS server. I just want to know if it's possible, and if so, how to do it. I called the technical support desk and was quickly told that I needed to buy that 30 second answer. I've never experienced this before, but it has been a couple of years since I've called the Arris company. So, I'm wondering if I might find the answer here. I can log in to my settings, but not able to find where I can change the DNS servers. Thanks for your thoughts.

1
N
Rockstar!
18 days ago
C
The Many
ChuckMThe Many
asked in SVG2482AC
My TV is connected to the local network but unable to connect to the internet on SVG2482AC

My TV is connected to the local network but unable to connect to the internet while trying toinstall SVG2482AC

1
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Guardians of the Gateways
26 days ago
B
The Many
batnashThe Many
posted in SVG2482AC
DO NOT WASTE YOUR TIME OR MONEY ON ARRIS PREMIUM SUPPORT $89.99 for 6 Months

I purchased Arris’ Premium Support! Useless, calls routed to India with ? technicians some who speak NO ENGLISH!Techs could care less about your issues, problems or concerns. Made 2 calls for support, 1st call lasted 8 hours and 2nd call for 4 hours.At advise of the technicians, modem settings screwed up, devices that were connecting no longer connected! Techs request to call you back and never do.Far from a Premium Service!Will not be using their support number again. Have requested a refund for a useless non-existing service, So LONG ARRIS

1
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Wi-Fi Warriors
30 days ago
G
The Many
gosnipe1The Many
asked in SVG2482AC
Unable to locate the correct cmac number on SVG2482AC

My cmac number has a letter o in it. My cellphone is not letting me type or input the letter o. It only lets me use the number 0 which is incorrect. What can I do?

2
N
Rockstar!
1 month ago
H
The Many
HadjaThe Many
asked in SVG2482AC
Unable to connect Wi-Fi on SVG2482AC and looking for Wi-Fi password

I connected to xfinity and can't locate my username and password on the wifi, it has a different username and I need my password 

1
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Guardians of the Gateways
1 month ago
H
The Many
HadjaThe Many
asked in SVG2482AC
Username and password to connect internet on SVG2482AC

Wifi name is different from one on modem, xfinity needs the right username and password to connect the internet for me

1
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Guardians of the Gateways
1 month ago
M
The Many
mo moneyThe Many
asked in eMTA - General
DG3450A modem not connecting to Zscaler VPN

Hello, I am trying to connect to zscaler for work and am currently not able to. My ISP says they do not block any ports so the only other thing that may be blocking the connection is the modem. Is there a way to find out if the modem is blocking the connection?

1
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Guardians of the Gateways
1 month ago
M
The Many
MelanieLittleWalkerThe Many
asked in eMTA - General
DG3450 - Unable to login the GUI web portal due to incorrect password

After I type 192.168.0.1 in my browser then it sends me to the login. The username is already typed as admin but when I type the preshared key from the modem it says its invalid 

1
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Guardians of the Gateways
1 month ago
H
The Many
HgirlcvfThe Many
asked in SVG2482AC
Unable to login the GUI web portal to change password - SVG2482AC

The manager app is connecting to the WiFi gateway but won’t let me log in to my account to be able to change passwords and everything? It keeps saying network connection lost even though I’m still connected

1
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Guardians of the Gateways
1 month ago
I
The Many
issaquahThe Many
asked in T25
Two phone number on one port - T25

Comcast provided me with two phone numbers. On my previous Arris modem they could configure the modem so both phone numbers were accessed thru one jack on the modem. Comcast claims this is not true on the T25. Must I use both jacks on the modem in order to have both phone numbers?

1
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Guardians of the Gateways
1 month ago
M
The Many
MajestyThe Many
asked in eMTA - General
Upgrade Arris DG1670 to newer model

I am using Sparklight and considering stopping the lease on their Arris DG1670. This is an old modem/router. Any recommendations for a newer model. the speed I am using is up to 300 GPS. I would need the WIFI to be 2.4 GHz N + 5 GHz AX.If I continue my lease with Sparklight they would provide a  Hitron Coda 57. I have not had experience with the HItron. Any thoughts?Any feedback would be appreciated.

3
M
The Many
1 month ago
C
The Many
chance114The Many
posted in eMTA - General
Arris TG1682 Modem/Router wont reset password after factory resetting

So I factory reset the router last night. Now the default password and user will not work that I found on the bottom of the router. Ive factory reset multiple times and still nothing. Tired doing the 30-30-30 method and I’ve even used the preshared key and still saying incorrect user or password.

0
C
The Many
1 month ago
D
The Certified
drossettiThe Certified
asked in SBV2402 | SBV3202
Arris SBV3202 stutter before dial tone

For a newly installed SBV3202 with Comcast, everything is working great for both internet and voice but there’s one remaining irritating problem: regardless of Comcast voicemail status I get a stutter tone before every dial tone. Comcast tech came out and we could not clear it, including communicating with the central office who reprovisioned the modem, reset all features on the headend switch, and we of course power cycled the modem. We also tried it with the battery installed and without.More details: Battery LED is always off, I get reasonable text on the modem’s CM State page of “No Status Reported” and with the battery in it shows a Battery Serial Number and Part Number. The SBV3202 manual says on p. 21, “The SBV3202 will transmit a two-second stutter tone when the battery level is low.” But I don’t think it’s low (Batt LED off, modem works fine when I pull the plug). Again, I tested this both with battery IN and OUT.Has anybody else experienced this, or any more ideas? It’s not a

6
D
The Certified
1 month ago
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