- - Explore the Community
SURFboard.com

Community
Search

Unanswered questions

893 Topics

Recently active

Most views Most replies

BlooLakeThe Many

asked in SB6183

RARThe Many

asked in SURFboard Central Mobile App

Surfboard Central App and SBG10 Combo Modem/Router

My ISP svc rep helped me overcome an installation error on my part (ID-10-T) after I failed to provide the proper ID to my ISP. (Rep was also updating/troubleshooting my overall connection & cabling). The SBG10 now works perfectly. Question: What purpose is the Surfboard Central app now?--When I try to use it, it wants to start the installation of the unit again, which I certainly don’t want to do. App only seems to give me option for initial installation or to choose an option if I’ve already installed used the “legacy app.”

1 year ago

ericbroThe Many

asked in SVG2482AC

Xfinity phone calls dropping (SVG2482AC)

A few weeks ago, outgoing calls from our Panasonic phone system (base station plus wireless handsets) began dropping after 20 - 50 seconds. Xfinity tech rep had us plug the base station directly into the modem - didn’t help. He also found water / ice in the coax connectors and replaced the line all the way to the pole - didn’t help. We plugged an old-fashion wired phone directly into the modem - didn’t help. Xfinity tech rep’s only other thought was that we had a modem problem.Has anyone else experienced this problem? Does anyone have a suggestion?

1 year ago

belbakriThe Many

asked in SBG7400AC2

PC name not showing up in client list of SGB7400AC2

I have a new mini pc that connects tot he network via wireless but it’s PC NAME isn’t showing up in the client list of the Lan Settings for the modem. It shows up as “unknown” How can I fix this?…. thanks!

1 year ago

meljarabekThe Many

asked in SB6190

Network Connectivity Lost

What do I do about error message of Network connectivity to Wireless Gateway has been lost?

1 year ago

Tragic_ComicThe Many

asked in SBG7400AC2

wired connection for ARRIS SBG7400AC2 not working

I have a ARRIS SBG7400AC2 router/modem to use with Xfinity. For a while now, the wired Ethernet connections do not seem to be working, but the Wi-Fi works just fine. I have tried different Ethernet cables, and different ports, but the result is the same. I had the wired connections leading to me PC and printer. But now I can only connect to both via Wi-Fi. I do have a Blink doorbell dongle plugged into the USB port in the front that seems to work fine, too. I noticed this happen after we had a lightning storm one day, so I’m wondering if that was the cause. The router has been unplugged and restarted many times, but that hasn’t fixed the issue. Is there a way to test and see what the issue might be? I’m just trying to figure out if maybe there is a different way to reset that might fix things, or if there is something that just got fried internally for this to happen. Any insight would be appreciated. Thanks!

1 year ago

TabethaThe Many

asked in SBG6950AC2

firewall

How do I change my firewall settings so I can get onto a website? I use this website for work and can access it anywhere but from my home unless I long in using my iPhone hotspot. If I use my home internet it will allow me to get to the website but when I attempt to log in it gives me a 404 (not found) Error

1 year ago

idiom444The Many

asked in SBG8300

Arris SBG8300 Unable to open ports

I am attempting to host a Space Engineers dedicated server to play with my friend. This application by default uses port 27016.Forwarding this port in my modem and using canyouseeme.org I am unable to get the port to report open even after using a variety of different fixes.5I am able to see my server in the LAN section of the server browser but it does not list in the public facing list as it should be if the port was open.I have disabled windows firewall/defender and also Malwarebytes while trying to sort this out.My ISP is xfinity and I already called them to see if there was something weird on their end but they said it is a modem or PC configuration issue.DMZ doesn't work either says my ports are still closed.I feel like I know what I am doing here normally and am very confused. Spent a good amount of time trying different solutions I have found online and have been unable to sort the issue.

1 year ago

MarkMastracchioThe Many

asked in S33

W21 online but not showing in app. Cant add satellite

Modem - S33Router - W21 Dual PackProblem - I have no issues adding my S33 modem to SB Central but after that, I add my first W21 router and after completing successfully the app asks me if I want to add a satellite “now or later”. Whichever I choose it then shows a loading wheel in front of the app and I cannot do anything else. If I wait it out, app crashes. If I force close and come back, it starts all over again. Only showing my S33 as the only device on my network. However, the first W21 is online, blue solid LED and transmitting wifi. I’ve opened a case with Arris but doesn’t seem to be going anywhere. I’m ready to return everything and have Xfinity send me another rental. NOTE. I’ve tried 3 different iPhones and 2 different iOS versions.

1 year ago

JoyceThe Many

asked in SBG8300

SBG3800: Internet speed 450 mbps but WIfi 70 mbps

Pretty simple: Using the Surfboard app, showing internet speeds of 450 mbps but shows only 70 mbps on WiFi which is observed on connected devices. I’m guessing it’s something very simple I’m missing. Using spectrum. At my home when I updated to new modem immediately WiFi went to 350 mbps.

1 year ago

LeoFRThe Many

asked in SBG8300

SBG 8300 Blinking Both Lights

Hello, My SBG8300 is blinking both lights at the same time (fast blue on both) after a factory reset. My MediaCom technician checked everything and seems that my router is the issue.See the attached picture. Is there anything I can do, or is it the end of it?Thanks

1 year ago

160MHzThe Many

asked in SBG8300

Does SBG8300 5GHz have Channel Bandwidth 160MHz?

I got the SBG8300 a few weeks ago and having some video lagging issues with my laptop. I’m paying for 400Mbps. The laptop has an Intel wireless-AC 9560 Channel Bandwidth of 160MHz on 5GHz. I did SpeedTest from about 30ft from the router. and get about 100Mbps. My iPhone gets 375Mbps from the same spot. I don’t know about the wireless on the iPhone but is this a fair comparison?Does the SBG8300 go to 160 or is 80MHz max? Would it help if I had a 160MHz router?

1 year ago

John LThe Many

asked in Modem - General

WIn10 Wake-On-Lan for NVG443B Version: 9.3.0h3d36

I’m having trouble with sending a Wake-On-Lan magic packet over my wireless LAN. I suspect the ARRIS router is blocking the broadcast. Please advise if I need to configure the firewall, and if so how? Thanks in advance.

1 year ago

swiss420The Many

asked in SBG7400AC2

arris sbg7400ac2 Unable to login in with default admin username and password post factory reset. Keep getting Invalid user name or password, or your access has been locked due to multiple failed login attempts!

Hello,, Forgot my admin password for the router so performed a hard factory reset. Since then I am unable to login with default admin credentials. Yes checked my typing and also attempted with cusadmin and serial number and last 8 of serial number. Any suggestions?

1 year ago

andretomaThe Many

asked in SB6190

SB6190 speed

Hello everyone. Have been looking and researching SB6190 spec and all reviews and packages advertise it as up to 1.4Gbps. Purchased a new one from Walmart today but the box now says up to 1Gbps. However, all websites and packages say it’s up to 1.4Gbps except for Arris Webpage. Not sure what the actual speed spec is for SB6190 and whether there’s an update that I need to do to bring it up to 1.4Gbps or if I just have a slower version of it. If anyone knows the story behind it, I’d really appreciate it.

1 year ago

MaxEffortThe Many

asked in mAX PRO (W133/W31) and Plus (W130/W30)

surfboard central application

I’ve installed the surfboard central application on my iPhone. This process was laborious as the W31 with satellite was push through the setup…. I would like to also install this same application to my iPAD but have been unable. May attempts heals the same result. Failure. I am not boarding a new W31 router but rather installing the surfboard central application to a second mobile device. Please help.

1 year ago

Jerry MagersThe Many

asked in S33

Malfunctioning Modem/Router

My brand new Arris Modem/Router was working fine until a Comcast technician unplugged it last night. Now nothing works. No streaming, E Mail Googling etc. Nothing. Comcast tells me I am getting a good signal and that I should contact Arris to address the problem. I rebooted it this morning and I have no Internet service.

1 year ago

GravesThe Many

asked in G34

new g34 no internet connection

The g34 cable modem will not connect to the internet. The isp has activated the device. I only have one blue light strip at the bottom that glows solid blue. No connection to the internet.

1 year ago

tsmeyerThe Many

asked in G34

Unable to see G34 Wifi on older computer

I cannot see my G34 network on an older laptop. This is not a problem with the password not working.The laptop’s network adapter is 802.11 n, so it should work. It’s not even seeing the G34 as an option to connect to.

1 year ago

InspireColoradoThe Many

asked in SBG8300

SBG8300 and Google Mini

I recently upgraded to the SBG8300 router. I have reconnected all my wifi devices for the exception of my Google Mini. It fails to connect via wifi. I have performed a hard reset to the mini, added both 2.4g and 5g as network options,, tried new google mini and spoken to tech support. It worked fine with my old router. I use it as the doorbell chime for my Nest front door camera. Google has no ideas and claims it’s the set up of my SBG8300. Arris tech support can’t find the answer either.

1 year ago

kondojThe Many

asked in SBG8300

SBG8300 Bricked?

Hello.It seems that my modem is bricked. Everything was working until the connection dropped. One solid blue light appears for the power icon. Browser will not connect to 192.168.0.1 or alternatives. Tried 15s , 30-30-30 method to factory reset, doesn’t work. Power cycling multiple times does nothing as well.Can this be salvaged? Any help would be appreciated.

1 year ago

ibdoubledubThe Many

asked in SB8200

can't get past first step on app

I can’t get past first step (select device) on the app. Click next and nothing happens.

1 year ago

jbboyThe Many

asked in SB6183

SURFboard modem lights flashing

After a power outage the modem is flashing. All the lights are just like vibrating and nothing happens when attempting to restart it. Any help is appreciated

1 year ago

Page 34 / 36

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.