- - Explore the Community
SURFboard.com

Community
Search

Unanswered questions

874 Topics

Recently active

Most views Most replies

ExploroThe Many

asked in Modem - General

SB6141 does NOT have reset button on web screen

The manual says that there should be a reset button on the Configuration screen on the web interface, but that button isn’t there. Ideas please? Thank you!!

4 hours ago

jbflakeThe Many

asked in G36

after factory reset, I cannot access 192.168.0.1 from any browser. Trying to use Ethernet ports only.

The only change I made was factory reset. The Factory reset completed successfully. After reset the wifi SSID now reads ARRIS-2A8D, so I know it made some changes. I can access the iternet from this win11 desktop that is “wired.” But I cannot access Web Manager. I haven’t used this modem router in 3 years, but my main router failed. I’m only using 2 ethernet cables. one coming from the outside fiber optic line that adapts to ethernet. Other ethernet cable is this plugged into this desktop. errorThis site can’t be reached192.168.0.1 took too long to respond.Try:Checking the connection Checking the proxy and the firewall Running Windows Network DiagnosticsERR_CONNECTION_TIMED_OUT I’ve tried downloading Arris surfBoard app on iPhone. I’ve tried scanning QR code on router/modem. invalid code the app says.I’ve tried other IPs, using command arp -aI’ve tried typing in password as the password. Do I have to use Coaxial cable to also connect? This router seems to be working as a hub like rout

6 hours ago

StatmanThe Many

asked in T25

SSID for 2.4 GHz for T25

I know I am supposed to find the SSID and WiFi Key on the white label on the bottom of the Arris Model T25, but it is not there. Now what?

7 hours ago

LainenThe Many

asked in Modem - General

WiFi light blinking green-internet available

Why is my WiFi light blinking green. I do have internet connection

7 hours ago

RedmanThe Many

asked in SB8200

opening ports on SB8200

I’d like to open some ports to my arris surfboard router?How do I do this?Thanks

9 hours ago

kk7828The Many

asked in Features and Services

SBG6580 - 2 how do I change 2.4 Ghz to 5 Ghz?

I have setup my dual band Arris Surfboard SBG6580-2 and it sits at 2.44 GHZ. How do I change it to 5Ghz? Can I have both bands available at the same time?

9 hours ago

LD_ChiThe Many

asked in Gateways - General

DG3450 slows to a crawl

Wifi starts out really well (350mbps) then after a while it consistently drops to a crawl (~10MBPS ). See below, there is something very wrong with my Internet. Thousands of attempts within minutes (average of 6200). Once I disconnect from wifi and reconnect, it goes back to normal speed until its gone… all over again to a crawl and repeat every few hours. Advice appreciated

9 hours ago

anirbanmoitraThe Many

asked in SBG8300

Showing 0 Device connected to SBG8300 Modem-Router

I have connected multiple devices to the Modem/Router combo that I bought recently. But the app is showing 0 devices connected. Is there anything I am missing to setup?

10 hours ago

Rbyrd66The Many

asked in G36

Unable to sign into guest network and can't connect with blink camera on G36

I signed into my guest network and now I'm unable to get out of it and back to the normal network (not guest). Every time I try to sign into the not guest network it's saying wrong password, which is not wrong. This all came about from me struggling to connect my blink camera system, which failed miserably.

10 hours ago

moushkyThe Many

asked in SB8200

Alternate way of downloading Fing?

I just bought an SB8200 and in addition to having issues with connecting to Xfinity during peak hours (still don’t have an answer on that from Arris or Xfinity) I am trying to download Fing. When I go through the initial set up where it says it’s sending an email to download and set up, the email never arrives. Any suggestions?

11 hours ago

MichaelmicThe Many

asked in SBG8300

arris sbg8300 disconnect every 48 hours

I bought a new arris sbg8300 modem. When using it every 48 hours it disconnects the internet the light is still green and I have to unplug and plug the modem back to work again. It disconnects exactly same time all the time. I was thinking because on my arris app there is zero my devices connected, it thinks nothing is on so it stop connecting. I can’t add any devices on the app because are no choices to add my devices. When logging on arris on my computer it show what is connected. I rest the modem and that didn’t work. Any idea?

16 hours ago

aleiidiitaThe Many

asked in G34

slow speeds

my internet is very slow 35 dowload and 21 upload

1 day ago

mainesurferThe Many

asked in Modem - General

intermittent modem connection SB6141 with Spectrum

I have spectrum internet at my lake house. 8 years ago installed a SB 6141, working great until last few months. now intermittent disconnections. I am guessing that the modem is likely outdated, and I need to upgrade? does this make sense?

1 day ago

jt55556734The Many

asked in G34

slow wifi and ethernet speeds

I have a 34 gateway and the wifi and ethernet speeds are extremely slow compared to what I pay for. I have a 600mbps plan and I get 150-200mbps on wifi and 100 on ethernet on the second port as the 1st port I only get 50mbps if anyone has any ideas I would be greatful.

1 day ago

GGGThe Many

asked in G36

G36 - Intermittent internet connection

I purchased the combo through Amazon. As soon as the window closed to return (1 month), it started dropping connections. After 6 service provider visits and nothing was resolved because the modem router would work and as soon as the tech would leave, it started dropping connections. Sparklight cannot update firmware and Arris won't. This is the only item that I have purchased from Amazon that is absolute junk and not cheap. NO ONE will address this issue.

1 day ago

ChuxAcctThe Many

asked in mAX Mesh System (W121/W21)

Trouble logging in to W21 Mesh Router

I’m having trouble trying to log in to my ARRIS W21 Router. MS Windows 10 identifies my router’s local IP-address. When I try entering that IP-address into my browser, the message “Unable to connect. An error occurred during a connection to (my router’s local IP-address).” When I run Microsoft’s troubleshooter, it says “The remote device or resource won’t accept the connection. The device or resource (my router’s local IP-address) is not set up to accept connections on port “The World Wide Web Service (HTTP)”. I checked my firewall and don’t see anything preventing the connection. I have rebooted the router several times with no effect. My local network is up and running through the router with all devices connected to the internet. I have been able to connect to the router in the past but not now. How do I correct this?

1 day ago

mkotlerThe Many

asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300? It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP. Even the Arris app on my phone fails to find it.

1 day ago

SWHThe Many

asked in G36

G36 firmware update issue

I just brought a G36, now being told I need a firmware update to 1.05I see a lot of frustration out there about this.Xfinity tells me they do not do it. Not true I know.Where do I go from here?Bottom line for me should I just return the g36?Sorry if this is old news. I should have done better checking before buying it.

1 day ago

GrylfThe Many

asked in Gateways - General

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help.I had a power problem recently, and when fixed, my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password'Oops! Invalid current user/password'. I've tried motorola, the wifi key, with and without spaces.I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'Pulling my hair out here.I broke down and ordered a SBG8300 today. Since Xfinity upgraded my servic

2 days ago

mkotlerThe Many

asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly. As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues. Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

2 days ago

leighmezo01The Many

asked in Gateways - General

can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

2 days ago

FreemanThe Many

asked in Modem - General

Change password

How do I change my password

2 days ago

Page 1 / 35

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.