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Unanswered questions

108 Topics
G
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Governator660The Many
asked in S33 | S34
Surfboard S33 cable modem

I just bout a refurbished S33 cable modem on Amazon. Is there a light that comes on when plugged in. No light illuminated on mine. Larry

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R
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rhmacdonaldThe Many
asked in S33 | S34
S33 Restarts Multiple Times ADay - Error in Event Log

I have a surfboard S33 that I’ve been using for about a year now. I guess I’ve been tardy in reporting this issue.  The modem keeps rebooting multiple times during the day and the restart usually takes about 5-7 minutes. I’ve spoken with Comcast about this and they indicated that everything looks good from their end. They aren’t not seeing any errors being reported to them. The S33 is a replacement for an earlier modem that I had. I worked with Comcast and we reinstalled that modem and everything worked fine so it doesn’t appear to be an issue with the connection from Comcast.  I use the previous modem for almost 8 years with no issues at all on the line. Well, I checked the Event Log today and it seems that there are multiple errors and that the date of the device keeps getting reset to 12/31/1969… see the attached screenshot. Please let me know how I can initiate warranty support for this before my warranty expires.  

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J
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Jc33777The Many
asked in SB8200
sb8200 and optimum

My sb8200 arrived today. I gave optimum tech support the mac and they say everything is set up and shows it should be working on their end. But it's not. The internet light flashes for a couple minutes then will go solid for about 30 seconds then it resets itself. I pulled the event log from the modem. Any one have any insight.23/02/2025 22:11:54 critical TFTP Request Retries exceeded, CM unable to register23/02/2025 22:11:54 critical TFTP failed - Request sent - No Response;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;23/02/2025 22:08:51 critical Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;23/02/2025 22:08:51 critical TLV-11 - Illegal Set operation failed;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1;23/02/2025 22:08:48 error Primary lease failed, IPv4 fallback initiated;CM-MAC=10:e1:77:71:01:f5;CMTS-MAC=00:01:5c:b4:c8:56;CM-QOS=1.1;CM-VER=3.1

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J
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B
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BrendanHarper10The Many
asked in SBG8300
Internet Drops at the same time every day SBG8300

My internet gets very slow, then cuts out, and comes back on within 10-15 minutes around 11:15pm (EST) for the past four days. I've had this router for over a year and this just started happening. Please help! 

303
plemans
Juggernaut
K
The Many
ktice57The Many
asked in SBG8300
SBG8300 randomly drops offline

My Arris Surfboard SBG8300 randomly drops offline.  I have to unplug it, then plug it back in to get it back online.  Is there a fix for this issue?  This is unacceptable because I am frequently out of town for several weeks to a month and need to access my home devices remotely.

152
plemans
Juggernaut
G
The Many
GlennmessThe Many
asked in SBG8300
Wi-Fi name and password

How do I change WiFi name and password ?

232
plemans
Juggernaut
J
The Many
jeretzkyThe Many
asked in SB6183 | SB6190
connection issue

i can’t get my samsung tv to find my arris modem

92
plemans
Juggernaut
B
The Many
Blood_Bath_BeyondThe Many
asked in G34 | G36
G34 suddenly stopped broadcasting

As the title says, my g34 stopped broadcasting the wifi around 11 pm last night. I thought it was a firmware update or the ISP resetting the connection so I didn't think too much of it. The following morning I logged into the console because the wifi still isn't broadcasting. I rebooted the device, raised the rx power, turned on/off broadcasting, formatted the settings. No issues reported by the device, hardwire works as normal.  Firmware 1.05

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M
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mfstantonThe Many
asked in SBG8300
how do i download the user guide for SBG8300

get me a downloadable PDF for the User GUIDE for SBG8300 

203
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Wi-Fi Warriors
K
The Many
KCBThe Many
asked in G54
G54 First time setup

Trying to activate G54 Modem-Router get to internet connection and get Error Code  0002-1503

101
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Wi-Fi Warriors
J
The Many
JronThe Many
asked in SB6183 | SB6190
To check Ethernet Connection on SB6183

My SB6183 modem is working and the ISP confirms I have connection from their side but I am getting no indication via lights that the Ethernet connection is working.  How can I confirm if the Ethernet port is damaged or not?

111
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Wi-Fi Warriors
B
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BalakcThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Can i add mAX W130 as a 3rd satellite to W121 Kit - Two W21

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 routers - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds. Will I be able to add one W130 as a 3rd wifi router to boost speed and performance ? will the 3 be compatible ? any ideas please ?  Thank you !! 

51
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Wi-Fi Warriors
M
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MiriamThe Many
asked in SB6183 | SB6190
Arris sb6190

Necesito que me ayuden, necesito comunicarme con Arris, compre un equipo arris sb6190. Pero no tengo señal y sobre todo el equipo no trae contraseña 

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M
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D
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daraghThe Many
asked in S33 | S34
constant rebooting

S33v2 on AstoundReboots at least 5 times a day since 1/1/25ISP tech came out and replaced with their modem. Everything works great now Will never buy Arris again. Mobile app is a joke

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D
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S
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Surfboard11The Many
asked in T25
Surfboard app usage for T25

Can I delete the app from my phone once the modem is set up?

308
S
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B
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bac32904The Many
asked in S33 | S34
Connecting 2 Wifi routers to an S34 Modem

Good morning,Can anyone please tell me if I can readily connect 2 WiFi routers (one to each Ethernet port) on an S34 modem?I have a detached garage and want to have a separate (from the house) LAN in it. Thank you.

284
B
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U
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uncleroy58The Many
asked in G34 | G36
Arris G36 Web GUI access via laptop

I can access Arris G36 Web GUI through Surfboard app using my iPhone, but can’t access Web GUI with my laptop, either via wired LAN or Wi-Fi.  Keep getting message:“Invalid Login Credentials!TIP: Use the email address you provided in the SURFboard® App.I’m using same login email and password that works for Web GUI access displayed in Surfboard app”Any ideas?  Thanks

312
U
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S
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sangeloniThe Many
asked in Wi-Fi Modems - General
Docsis 3.0 modem to router to extend Wi-Fi on SBG7580-AC

I have a SURFboard® DOCSIS 3.0 modem connected to my ISP, and want to extend my network using a SURFboard® SBG7580-AC Wireless Gateway.  Can I connect the SBG7580-AC to the DOCSIS 3.0 modem by wifi or do I need an ethernet cable to get internet through the SBG7580-AC ?

101
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Wi-Fi Warriors
S
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sammynThe Many
asked in S33 | S34
S33/S34 Complete Specifications

Hello,I couldn’t find the complete specifications of these modems.  Does anyone have it or know where to find them?Thanks

355
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Wi-Fi Warriors
E
The Many
Edgar29The Many
asked in SB6183 | SB6190
How to get the SSID and Secure Key password of my SB6190 Modem?

How to get the SSID and Secure Key password of my SB6190 Modem?

51
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Wi-Fi Warriors
S
The Many
srtopoThe Many
asked in Off Topic
where's my delivery?

Where is my delivery? There's no way on your site to get indication of when I'll be notified when my delivery is made. There is no way to interact with a real human being. The artificial intelligence is not ready for prime time. It is of no help whatsoever

61
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Wi-Fi Warriors
scottmlima
The Many
scottmlimaThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Personalizing Wi-Fi & Password ARRIS-E41D-5G

Change my username and password.

71
S
Wi-Fi Warriors
K
The Many
kbsurfmodem8The Many
asked in SB6183 | SB6190
No internet on SB6190

Not getting internet on new SB190

183
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Wi-Fi Warriors
F
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FromanThe Many
asked in G18 | G20
On the new G20 I need to rename my stuff? and change my password? the link does not work?

Rename my router and add new password. 

287
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Wi-Fi Warriors
T
The Many
tweezakThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
max w130 mesh - app gives conflicting instructions

I just got a w130 surfboard max plus system. I’ve been around computers over 25 years so I’m not a complete noob. I have to say the app leaves a lot to be desired.I have a Netgear CM1000v2 cable modem (not WiFi). The app at one point tells me to connect the Ethernet cable to the WAN port on the w130. I may be assuming a lot but the only Ethernet it could be is the output from the Netgear modem. That is the same cable that connected the modem to the router I’m trying to replace. Then on the next page it asks for the WiFi login. It will not under any circumstances let me use the wired connection even though it just instructed me to do it. Any suggestions? Thanks. 

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