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Unanswered questions

88 Topics
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slang1272The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to Set up Satellite on W130

I am trying to set up the W130 using Surfboard Central. And am experiencing the following: Surfboard Central App doesn’t retain settings on main router. Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite. I have yet to get the satellite working. Things I have done so far: Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app. This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices. If I try to go through the Add Satellite setup, the app stalls and ultimately crashes. What in the heck can I do to either get these routers working properly? Or, what is my recourse for warranty replacement or refund?

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Srinivasan 1949The Many
asked in Modem - General
ARRIS modem

Under what name Arris Surfboard will appear when I connect to xfinity services

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drennanfam1234The Many
asked in SBG8300
Arris SBG 8300 access

Can you please tell me how to log in to the Arris SBG 8300. I got it about a year ago and never set up an account and want to locate the devices that are connected to it and change the password.

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CaptDThe Many
asked in S33 | S34
How does automatic channel selection work?

One of the posts for fixing slow wifi says that the automatic mode puts you on the most congested network in your neighborhood . I am trying to wrap my arms around this because I always thought that automatic selection would put you on the channel with the best RF stats like power, signal to noise or carrier to noise ratio. Does anyone know what is behind the covers?

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CaptDThe Many
asked in S33 | S34
Wifi is awful - is it a bad unit or poor implementation of wifi 6

I used the setup out of the box and my wifi is unusable in next room with door open. My old router worked much better. Any suggestions on how to configure it for better speeds?

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Betsy0419The Many
asked in SBG8300
modem

no me acuerdo la contraseña del app de mi mordem y dicen que van a enviar un cosigo a mi @mail y no me lo envian que dwbo hacer

21
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Wi-Fi Warriors
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shark1983The Many
asked in SB6183 | SB6190
SB6190 reboot remotely

How can I reboot the SB6190 remotely? I’ve owned surfboard modems in the past that I have been able to reboot via the web interface, but I don’t see the option there for this modem. If not through the web interface, can I SSH or telnet into it? My cable provider can reboot it remotely. Thanks,Justin

61
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Wi-Fi Warriors
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MrtyndallThe Many
asked in G34 | G36
Laptop does not recognized wifi on Arris G34

Hello, I have tried 20 different ways to connect to the Modem/Router with my Win 10 Laptop and does not recognize it. It works on everything else except my work laptop. PLEASE HELP

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Wi-Fi Warriors
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HiNetThe Many
asked in Wi-Fi Modems - General
Unable to access the GUI portal on Model SBG6700-AC

What do I do if I can’t access the router web page using either 192.168.0.1 or 192.168.1.1?

61
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Wi-Fi Warriors
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EvolLoveThe Many
asked in G34 | G36
Arris G34 wifi going out but showing I have good connection with blue light still on.

Like I said in the tittle and keeps happening everyday. I saw other post about this with link on how to fix it but the link don’t work because the Arris comsumer care website is down and seems to have been for the past week.

265
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Wi-Fi Warriors
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Felix1223The Many
asked in G34 | G36
intermittent internet connection on G34

Mine has intermittent connection call xfinity and said that my g34 is not receiving the full signal and to get ahold of manufacturer

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Bob HaysThe Many
asked in SBG8300
Unable to Open sprinkler on SBG8300

I have a wifi system based on an Arris SBG8300. My Open Sprinkler (running a Raspberry Pi, I think) has a controller that connects to the routher encode to use a url of 192.168.4.1 It fails to connect. (times out). I presume this is a setting on the rother that rejects addresses like this. Suggestins?

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d19700101The Many
asked in SB6183 | SB6190
Two different SB6190's reboot themselves multiple times per day with the same log messages

I’ve had a SB6190 that was working fine for more than a year. A few weeks ago, it started rebooting itself multiple times per day, but once it rebooted, it reconnected to Xfinity just fine. Unfortunately, it would just do it again in a few hours, and obviously, internet service is interrupted for about four minutes each time. Xfinity sent a service tech, who checked and said there is nothing wrong with their cable. He said the SB6190 should be fully supported on the Xfinity network, and suggested I buy a new one. I did buy a new one, and it behaves exactly like the one that is more than a year old. It works fine, until it reboots itself, and it does it just a frequently as my original SB6190. What do I telll Xfinity, since it’s obviously their network? Two different SB6190s (both tested when plugged into the wall and also tested when plugged into a UPS/surge protector) are acting identically. In addition, there seems to be two entries in the logs that correspond to the timing of the re

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Wi-Fi Warriors
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tdsolbergThe Many
asked in SB6183 | SB6190
SYNC Timing Synchronization failure / Lost MDD Timeout

I keep getting this errors in the modem event log. How can they be fixed ? Sun Apr 27 10:36:03 2025 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:03 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 RCS Partial Service;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 5 Lost MDD Timeout;CM-MAC=5c:e3:0e:3b:96:03;CMTS-MAC=00:01:5c:ac:a8:7a;CM-QOS=1.1;CM-VER=3.0; Sun Apr 27 10:36:04 2025 3 SYNC Timing Synchroniz

133
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Wi-Fi Warriors
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Steeltiger1The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to add satellite on SBC app in w133

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ?

383
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DariolThe Many
asked in SBG10
Password for guest WiFi in SBG10

I can’t setup a password for the guest WiFi in order to setup the Ring camera. On the ARRIS SBG10 doesn’t give me the option

101
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Wi-Fi Warriors
E
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emilioruiz4218The Many
asked in SB8200
No wifi

wifi does not show up on my wifi list even after setup

51
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Wi-Fi Warriors
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cbattenThe Many
asked in G34 | G36
G36 Smart Device keep dropping off.

I cannot connect to support from the email you sent me; my product is still under warranty.

303
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Wi-Fi Warriors
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KTrexThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
6E W161 Mesh: what component can I buy to add a second satellite to network?

I have an ARRIS Surfboard mAX 6E W161 Tri-Band Mesh Wi-Fi 6E System. I’d like to add a second satellite to put in the basement to deal with the load of some gaming systems down there. What router will work as a satellite to add into an existing mesh system? (I tried to buy a second pair of W61s but the app didn’t recognize adding either of them into the existing network).

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Wi-Fi Warriors
S
The Many
SlimJim2012The Many
asked in G34 | G36
change wifi name and password

How can I change my WiFi name and password

231
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Wi-Fi Warriors
S
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sdaitznm2025The Many
asked in Wi-Fi Modems - General
change password

How do I change the password for my Wi-Fi modem? My Internet provider is Xfinity and they said they cannot do it for me as the modem is not one of theirs. Thank you.

191
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Wi-Fi Warriors
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WildRaYsThe Many
asked in G18 | G20
new G20 set up

I just got my surfboard G20 set up and running. Can I go in somewhere to change the password? The app just doesn’t work for me at all. I had to have my cable company activate the modem/router on their end since the app won’t let me.

111
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Wi-Fi Warriors
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IhatetechnologyThe Many
asked in SB8200
Trying to set up user name & WiFi for SB8200

Trying to set up modem.

283
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Wi-Fi Warriors
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briand805The Many
asked in SB8200
SB8200v3 Suddenlink/Optimum footprint compatibility.

We decided to up-grade our service recently yesterday and purchased a new SB8200 from Amazon(shipped and sold from Amazon). In the add it clearly shows compatible with Altice optimum/ Altice Suddenlink. Very shortly after ordering I became aware after reading several post on reddit and other places that there is an issue with the V3 connecting on optimums networks that were previously Suddenlink, as is our area. However from what i also read is it was kind of a game of chance which version you get shipped from Amazon so we let he item ship and hoped for the best. It arrived today and unfortunately it is the V3 model. I know contacting amazon and trying to explain that i need a v1 or v2 would be an exercise in futility with my only option being return for a refund. However there was a sale going on and we were able to get it for $138 including tax which is a steep discount. I am curious if I reach out to Arris support regarding the version issue they might be able to help with a replace

353
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Wi-Fi Warriors
K
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KeelayJohnsonThe Many
asked in SB8200
SB8200 blue receive light not on

For the last couple weeks, the top blue / download light is not lit...internet has been working fine. Sometimes the 2nd blue / send light is lit, sometime it is not...ISP says everything looks normal on their end (strong signal sent / received etc.) I have tried rebooting and same thing. Could the top blue light just be burnt out? Only had this for about a year...

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Wi-Fi Warriors

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