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Unanswered questions

123 Topics
L
The Many
Lopes26The Many
asked in S33 | S34
G34 Modem & Wi-Fi 6 Router - Slow 5G

I recently upgraded my Wi-Fi router to the Ares G34. I've been noticing and experiencing some slower 5G Wi-Fi, and it's a lot slower when I'm in my bedroom, when my modem and Wi-Fi router is in the living room. I live in a roughly 800 square foot apartment and I'm unsure of why I'm experiencing this or I might be wrong and this might be normal.

30
L
The Many
4 hours ago
W
The Many
westwayThe Many
asked in SB8200
New SB8200 all green lights

So, yesterday I purchased a new SB8200 and had Cox activate it. However, while it works all the lights are Green, shouldn’t two of them in the middle be Blue? I’m 80 and not that tech savvy.

584
P
The Many
5 hours ago
M
The Many
MkolsterThe Many
asked in G54
some 2.4 Ghz devices won’t connect to G54

Some of my devices won’t connect to the WiFi. It allows me to select the SSID and password but won’t connect. My old router had specific channels for 2.4 and 5G so it didn’t have a problem. Any suggestions?

132
M
The Many
6 hours ago
M
The Many
MesaMikeThe Many
asked in SBG10
Daily reboot SBG10

Just installed a new PC,  Now I have to reboot every morning to get online.

10
M
The Many
6 hours ago
F
The Many
fifi2154The Many
asked in Modem - General
Unable to log into 5G network, only 2.4 on G20 Arris

Won’t accept my passwork when I attempt to use 5G, I’m only able to use 2.4 on my Arris G20 modem

50
F
The Many
7 hours ago
F
The Many
fifi2154The Many
asked in Modem - General
Unable to access 5g network, only 2.4

I can’t access 5G, it won’t accept my password when I attempt to access itt.

50
F
The Many
8 hours ago
M
The Many
mrnick45The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2

I am using iptv and tivimate to stream TV. they stoped working and will not let me reload them. I get good internet speed but can not login to these providers. Contacted them and everything is working fine on there end. Before that my speed was slower then amazon tv speed. Reset the modem and fire stick and still nothing.

10
M
The Many
9 hours ago
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
GRE Tunnel through G36

How should the G36 be configured to pass a GRE Tunnel through the public IP address?

52
D
The Many
10 hours ago
S
The Many
sjalalThe Many
asked in S33 | S34
S33 does not connect for few devices in morning

My Surfboardd S33 does not connect in the morning for few devices (laptop or desktop). For rest it works. When I connect the not-working devices via my cell phonehotspot these work immeidately. Can you help ? Thanks in advance

309
plemans
Legends
11 hours ago
A
The Many
aomelkoThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How do i limit my wifi speed on W21?

Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings. 

274
plemans
Legends
12 hours ago
S
The Many
SheilaMThe Many
asked in G34 | G36
Can't connect HP LaserJet Pro M402dw printer to G36

UPDATE: Pls disregard. I was able to ferret out how to get my printer to connect to the router using steps via the ‘192.168.0.1’ login on my browser.  Success!==============What am I not doing?My printer is still reading the old service provider’s modem and I can’t seem to access what I need to in order to connect/change the settings to the new SURFboard G36.When searching for answers on the Arris website, I also tried registering my G36 during steps and Arris cannot match the serial number.  Of course it’s the weekend and the Comm website is difficult for me to navigate to find the appropriate tech-support chat to fix this.So what do I need to do now to get my printer working and the G36 and printer to recognize each other?  I can go without my printer over the weekend, but come Monday, it’ll be hairy.I don’t own a smartphone or other device, but have to connect printer to router on a desktop (Mac mini).  My HP M402dw does not have a touchscreen.May I have some help, please?  TIA

101
plemans
Legends
12 hours ago
B
The Many
BadGaskets350The Many
asked in SBG10
cannot connect app to SBG10

I have tried seemingly all options to connect my old SBG10 to the Surfboard app. Previously only managed with PC login. I keep getting error 0000-1900. I've done a complete factory reset of the device (twice) and it did the usual firmware update on the device. I tried setting up the device via the app, scanning the QR code to input the password. No success. So I set it up manually on the PC and set the password to at least 8 digit, with caps, lowers, numbers, and symbols to meet the apps criteria. Still no luck.  I am certain I am selecting the right device (SBG10), I am certain I have selected the right option (device already set up), I am certain I've typed in the right log in password (probably 15 times at this point). I've granted full permissions as the requests came in. The Android device is literally 5 feet from the router. And again I've done two factory resets on this router device.The Android device the App is on is connected ONLY to this router (via the default network name

91
plemans
Legends
12 hours ago
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
G36 Slow Internet Speed on Spectrum 600mbps service

I’m looking for a solution to this problem:With a 1gb ethernet harwired connection to the G36 router/modem the maximum speed observed on a 600mbps Spectrum account is 150mbps download/20mbps upload.The G36 has been provisioned by Spectrum 4 times.  Spectrum techs have been onsite and verified the integrity of the coax services up to the modem. 

81
plemans
Legends
12 hours ago
R
The Many
RajeshnamitaThe Many
asked in SB6183 | SB6190
unable to get id and password

I got new modem but unable to connect because I don’t have default id and password 

91
plemans
Legends
12 hours ago
N
The Many
NerdGirl253The Many
asked in G34 | G36
MAC filtering doesn't load

I have the same issue this question describes: The topic is closed now. Just wondering whether anyone managed to solve the issue without resorting to starting from scratch.

152
N
The Many
1 day ago
M
The Many
Manny73211The Many
asked in Wi-Fi Modems - General
Motorola Branded SBG6580 wireless settings locked out

One day, my router stopped showing up on the networks list, but the phone line it's tied to on the ethernet still works. I quickly verified the antenna wasn't working, so we used these  range extenders for a bit. They randomly dropped the connection all the time, so today I tried turning it on in settings, but when I go to any menu in the wireless section, my browser gives an ERR_CONNECTION_RESET. Is this some over-the-air mass brickery? Unlikely. Does anyone have any solutions?

152
M
The Many
2 days ago
S
The Many
Scott_SaylorThe Many
asked in eMTA - General
ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

112
S
The Many
2 days ago
W
The Many
Westen2010The Many
asked in Wi-Fi Modems - General
SBG6900-AC. network icon blinking

The internet won’t connect and the icon for network is blinking.

151
S
Wi-Fi Warriors
2 days ago
L
The Many
LauraThe Many
asked in G34 | G36
Is the G36 capable of monitoring data usage per device?

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason. 

72
S
Wi-Fi Warriors
2 days ago
K
The Many
KMWNAZThe Many
asked in SB8200
Cannot connect to SB8200 Router has IP address

I have an Airport Extreme which evidently automatically takes the 192.168.100.1 IP address so I am unable to connect to my SB8200.  Any suggestions? 

546
S
Wi-Fi Warriors
2 days ago
V
The Many
vikingThe Many
asked in Modem - General
I can no longer restart SB6141 modem from configuration page!

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

123
plemans
Legends
3 days ago
J
The Many
JalerinThe Many
asked in G54
G54 not showing connected devices

I have purchased the G54 and either on the app or the web interface is not showing the correct/all amount of devices.On the app, it is showing 5 connections simply called “Device”, all of them with a phone icon. Cross referencing the IP addresses from the web interface, only 4 of those IP addresses show up on both lists. The 5th IP address showing on the app is my personal computer.(The one I am using to look at the web interface) On the web interface, it is showing 4 devices connected, again with the 5th connection my app is reporting being the computer I am currently on. Not sure how the device I am accessing the web interface on doesn’t show up as connected. It is also consistently dropping my phones connection which does reflect on the web interface but not the app.THE ISSUE despite seeing either 4 or 5 connections here and there, is that I actually have 16 devices currently connected and working on my network. There are cameras that are not showing up that I need the ip address to

240
J
The Many
3 days ago
D
The Many
dkelsea1The Many
asked in SBG8300
Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount.  Limit to 2GB per 24 hrs.?

195
S
Wi-Fi Warriors
3 days ago
J
The Many
jklarfeldThe Many
asked in S33 | S34
S33v3 will not activate

xfinity could not activate the modem. they could see the modem and run tests but could not activate it. Xfinity documents the modem as compatible.The modem’s front light was solid blue. The modem was very hot.My old modem still works so I don’t believe there is a problem with cables.Shall I exchange it? It was purchased from amazon.

775
J
The Many
3 days ago
M
The Many
mikeycurtThe Many
asked in SB8200
DHCP private address on SB8200

Doesn’t DHCP a private address.

244
plemans
Legends
3 days ago
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