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Unanswered questions

1078 Topics
F
The Many
frye92The Many
asked in G34 | G36
Wi-Fi network disappeared on G34

Woke up and had no wifi. Checked with ISP and there are no outages. Reset my router and now it only shows up under G34 and a string of numbers but still has our same password. When I pull it up in the surfboard app it still has the original name. I can log intoo our wifi under the g34 name on my phone but no network show up under the original name. I really don’t want to reprogram every device in my house to connect to this new random name. What’s going on and how do I fix it?

2
F
The Many
1 hour ago
M
The Many
M32068The Many
asked in SB8200
SB8200 in warranty. All lights stuck on. no internet

My internet stopped working and when I went to reset my modem I noticed something odd, the lights aren’t going off.   Now of course when I unplug it they go off but when I plug it back in they immediately turn fully back on. i tried resetting it with what I think is the reset button on the back (there is a hole but it’s not labeled) and also tried the IP for internet reset but it’s not coming up. 

0
M
The Many
3 hours ago
R
The Many
rjjThe Many
asked in S33 | S34
S33/S34 2.5G port slow

I have Cox gigablast and was getting 940Mbps speeds with my Motorola MB8600. I’ve “upgraded” to the Arris S33 and S34 and I’m getting weird results with the 2.5G port. Both modem continue to download at 940Mbps when connected to the 1G port. However, when connected to the 2.5G port, I only get between 180-300Mbps. I’ve tried multiple laptops, desktops, and switches with 2.5G ports. I’ve also used Cat6a and Cat 8 cables but the results are all consistent. I would assume I would continue to get 940Mbps when connected to the faster 2.5G port. Also worth noting is that I do not get a link/connection light on any of the modems’ ethernet ports, but the respective activity light flashes green when connected to either port. And of course, I’ve rebooted the modem with and without the ethernet connected to either port. I returned the S33 thinking it was defective and the purchased the S34 which demonstrates the same issue.Is this a firmware issue or does the carrier need to enable the 2.5G port?

1
S
The Certified
4 hours ago
A
The Many
Ayjackie93The Many
asked in S33 | S34
s33 orange and white light

Internet randomly went out and my S33 modem would do one white blink then turn orange and blink slowly and kept repeating the cycle. I tried a to restart it and even plugged it into a different outlet. Making a squeaky noise as well. Contacted xfinity and they are stating it’s the modem. Any help would be great. Also warranty is for another year. Now it’s just staying the color white.

0
A
The Many
16 hours ago
D
The Many
dlehmanThe Many
asked in SBG8300
Wireless vs wired speed with SBG8300

I am currently using 1G service from Xfinity but will be switching to Quantum fiber next week - that will entail using a mesh network they will install and my Arris wifi cable modem will no longer work with the fiber service.  I’ve been using a wired connection for my office computer and wanted to see what will change when it goes to a wireless (mesh) network after the fiber is installed.  So, I ran some tests comparing the wired and wireless speeds from my current SBG 8300 cable modem.What I see is that I get 924/42 speeds from the wired connection and 380/41 from the wireless connection.  The wireless test is using the 5G connection with my computer sitting 6 feet from the modem and no other devices currently being used.  I also tested my speed in my basement using the 5G network and it also shows around 400/40.  Presumably the 5G connection should be getting about double that - and I do get double with the wired connection.  So, my question is why the wireless connections are so muc

11
N
Rockstar!
19 hours ago
Q
The Many
quip0709The Many
asked in Modem - General
Changing SSID and Password when logging into router

I don't have warranty on my modem. The model number that I have is SBG6700-AC. I've had it for a few years. In the past, I've always used this IP address http://192.168.0.1 and was able to login into the router using admin and password to go in and change the SSID along with the password. For some reason whenever I attempt to log in with that IP address on my laptop or smartphone, I get the message: This site can’t be reached192.168.0.1 took too long to respond.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_OI really want to change the SSID along with the password. Is there another way I can change the SSID and password?

0
Q
The Many
23 hours ago
K
The Many
kschelteThe Many
asked in SVG2482AC
having trouble hooking printer to svg2482ac - can't activate WPS on modem

My modem (svg2482ac) works fine for surfing the internet, as well as for my landline. My printer, however, is looking for a WPS connection in order to connect to the modem. I have tried restarting the modem completely from scratch and then pressing the WPS button on top of the modem. The WPS button will blink for about 3 or 4 minutes and then turn off. What am I doing wrong?

0
K
The Many
23 hours ago
G
The Many
Gamul1The Many
asked in SBG8300
SBG8300 & Google Nest Wi-Fi intermittent internet connection

I bought the SBG8300 about a year ago and hooked it up to my existing Google Nest wifi bundle (which includes a router and two access points). The Google nest was hooked up to my previous Verizon router with no problems. A year ago we switched to XFinity and that is when the issues began, just not that often, until now. On occasion this past year, we have had wifi issues connecting to the Google nest. But over the past few weeks, it has been a non stop problem. One of the access points keeps going offline. I have tried cycle powering them down and then up and that works for a little while, before one of the points goes offline again. I’m thinking maybe this is a configuration issue between these devices?I saw the article about setting up the SBG8300 in bridge mode, but I also saw this statement:“Setting the SBG8300 in Bridge mode disables the router” Dumb question, but don’t I need a router? I know the Google nest has a router as the primary, but my internet cable input is going into t

11
G
The Many
7 days ago
W
The Many
windycityflierThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
mAX Plus Mesh Wi-Fi® 6 Router (model W30 AX7800) - only compatible with 500Mbps Internet? Bridgemode?

There seems to be conflicting messages on the box / tech specs. For example, specs say Download Speeds:  (Wi-Fi 6) speeds up to 7.8 Gbps , yet the box says “perfect for 500 Mbps speed internet plans”. Do i need to get 500Mbps plan or will 2 of these work for a 1000Mbps plan ?  I prefer to get the 1000Mbps plan, use the xFinity Gateway and use BridgeMode with these 2 Arris routers. Thanks all!

2
W
The Many
1 day ago
K
The Many
kimmnpef13The Many
asked in Modem - General
Arris TGI672G question

Hello.  I have an old Arris TGI672G from Spectrum.  Can anyone confirm for sure whether this is just a modem or a combo modem and router combo?  Thanks in advance!  

1
N
Rockstar!
1 day ago
N
The Many
N33dhelpThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7400AC2 cannot change network name and passwords

I got a refurbished SBG7400AC2 and set it up today. I can connect but I want to change the network names/passwords. I went to the website 192.168.100.1 and put in a stronger password. Then I went to the configure screen and tried the new password, the default “password” and the last 8 numbers of the serial number but nothing has worked. I’ve reset to default settings multiple times but it still doesn’t work. Everything has gone smoothly until now but this is getting really frustrating. Can anyone help?

3
N
Rockstar!
1 day ago
C
The Many
cheryl1556The Many
asked in SVG2482AC
Unable to connect internet on SVG2482AC

There is no way to contact surfboard except for your website. Your website is NOT helpful. Nothing except plenty of ads for new products. Support the one's that you distributed already!!You need live tech support if you are going to sell inferior products that DO NOT connect to the internet!Do not purchase if you have Xfinity..I never did connect after hours with Xfinity tech support!

7
S
Guardians of the Gateways
1 day ago
L
The Many
Losers24The Many
asked in SBG8300
locked out when bridge mode toggled on SBG8300

My slow speed internet lost wi if connection with devices in the house but high speed devices continued to remain connected after an internet and power outage. I tried reentering WiFi passwords on the slow devices no luck. I logged on to surfboard app and toggled bridge mode. Now all devices connect on to the WiFi signal in the house but are no longer connected to the internet. How do I reset modem/ router to factory settings without bridge mode. Surfboard internet location 192.168.0.1 no longer works. 

1
N
Rockstar!
1 day ago
B
The Many
beeerussThe Many
asked in SBG8300
Wifi Keeps Dropping SBG8300

I need some help troubleshooting the wireless my SBG8300. My wifi is dropping out daily and sometimes multiple times a day. For a connected device, the wifi will stop working. Sometimes the device will show connected with no internet and sometimes it will drop the connection. Sometimes the SSID is still visible but devices are unable to connect. Sometimes the SSID is not visible. Once I reboot the modem, all wifi radios are working again. This has been happening for months but more frequent recently.I have a 2.4gz radio set up, I have a 5ghz radio set up and I have a 2.4ghz isolated guest network set up. Sometimes the 5ghz radio will stop working and the others will continue to work. Sometimes the 2.4ghz radio will stop working and the other will work and sometimes all the radios stop working.I have tried all the steps located here: General FAQs: SBG8300: Troubleshooting Intermittent Wi-Fi Connections (salesforce-sites.com)I have also tried changing the wireless channels.I have tried m

5
S
Guardians of the Gateways
1 day ago
J
The Many
JTeemsThe Many
asked in SB8200
Intermittent internet connection on SB8200

SB8200 keeps dropping internet blue light goes out all lights are green no internet I have had isp provider out 3 time tech says it’s the modem 

3
S
Guardians of the Gateways
1 day ago
S
The Many
Stramel
asked in Modem - General
no internet on computer devices only roku, amazon, ring cameras on SB6141

Very strange.Can NOT log laptops, ipad or either phone into internet. connects to router but will not get an internet connection. TVs are running fine on Roku connected to router/modem.All my ring cameras are running fine connected to router/modem.All connected devices show in router admin Client List but no internet on phones iPad or laptops the rest work fineLaptop via Ethernet cable to modem no internet....Logged my phone into other Wi-Fi at different locations with no issues.Asus RT-N66U router firmware version 3.0.0.4.378_9459SURFboard SB6141 modem ipv6 onlyXfinity ISP provider

0
S
The Many
1 day ago
K
The Many
KatieInVegasThe Many
asked in G34 | G36
G34- Speeds over wifi are so very slow!

I have the G34 and We are having huge loss of speed over wifi. This has been an ongoing issue since we got the equipment and it is getting worse, not better. ( and of course, the warranty ended in Jan)I had the internet prover ( cox  cable) come out and check for issues, but they  did not find anything on their side. The speed coming in to the modem/ router is 1g, but the speeds I get on wifi even standing right next to the router is 45 download and 36 upload. Is there anything I can do to trouble shoot and get the speed increased for wifi?( I am not a tech person at all, so instructions in  simple step by step terms would be greatly appreciated 🙂 )

1
S
Guardians of the Gateways
2 days ago
C
The Many
cnicksThe Many
asked in SBG10
no connection and unable to find the password on sbg10

I cannot find my password for this new modem

1
S
Guardians of the Gateways
2 days ago
S
The Many
SurfboarderThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 Online But not showing in SBC app. cant add satelite

Had one of my W21s go down after the software update bricked one of my routers.received my replacement, and have been trying to add the second replacement w21 router as satellite. unfortunately, the main router doesn't show in surfboard central. I only see the modem in the application, so it won’t let me add a satellite. the main w21 router is blue and connected to the internet; just doesn’t show up in the Surfboard Central Application; therefore can’t add the satellite.saw a similar post, but didn’t see the issue ever resolved. 

3
S
Guardians of the Gateways
2 days ago
V
The Many
Vader27The Many
asked in G34 | G36
slow speed internet on 2.4g ethernet port in G36

I have the G36 and my 2.5GB will not even come close to 2GB with Ethernet. I have all Cat6a cabling and switch that can handle up to 2.5GB also. When I am plugged in with my Ethernet and do a speed test I only get 359Mpbs. How can I fix this as I do not want to change out my modem again. 

1
S
Guardians of the Gateways
2 days ago
B
The Many
BuzzmeThe Many
asked in SB8200
Comparison between ARRIS SB8200v2 and v3

What is the difference between V2 and V3 How can I tell what my SB8200 is

1
S
Guardians of the Gateways
2 days ago
L
The Many
Liquid462The Many
asked in SB6183 | SB6190
Need to enable the NAT type to play online games on SB6190

I just purchased a new modem I thought was a 2 in 1 modem router. It's an SB6190 I see I'm connected directly. I don't see a router name to connect wireless. That & with the direct connection I'm on a nat type 1. I need a nat type 2 to play games online. Anyone know how to get to a type 2 signal ? What happened to the days when we bought a product & could actually talk to someone to get everything set up properly within the first 24hr? 

6
N
Rockstar!
2 days ago
D
The Many
DrewbageThe Many
asked in Modem - General
Password is not working on SBC app

My password and login are not working for the app

0
D
The Many
2 days ago
B
The Many
Barry341The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
intermittent internet connection on sbg7600AC2

I'm having same issue  with sbg7600, cut out 4 times yesterday.  Before that it was fine.

1
S
Guardians of the Gateways
2 days ago
B
The Many
BillyClydeThe Many
asked in SB6183 | SB6190
Intermittent internet connection on surfboard sb6190

Have a surfboard SB6190 that seems to be dropping the incoming Spectrum signal between it and my tp-link wireless router. Talked to Spectrum, they swear their incoming signal is steady and not dropping. Firmware on the router is up to date.  Any suggestions on how to remedy this situation? Thank you. 

1
S
Guardians of the Gateways
2 days ago
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