Unanswered questions

715 Topics

K
The Many
ketchumjThe Many
asked in SB8200

sb8200 wont power up

MY SB8200 will not power up the front lights when plugged in.   The Modem was working, and then stopped after a storm.   the cable tech said the modem was inoperative and installed a replacement modem.   I am looking to get the SB8200 replaced under warranty and the ruckus website says the S/N does not exist, but it exists on the arris website.How do I get a replacement modem under warranty?Thanks!

4
K
The Many
13 minutes ago
Y
The Many
YardlyThe Many
asked in SB8200

SB8200 - Successful Set-Up but No Internet...

I just purchased the SB8200 modem for my work computer.   Installation & activation through Xfinity seemed to go well.  All lights on the modem are doing what they should, & my computer indicates that I’m connected to the internet, but I can’t access anything on the internet….  I called ARRIS tech support, but no help…Any ideas for a simple solution before I return this thing??Thanks!

12
LoveMyLab
Button Mashers
2 hours ago
B
The Many
bedge117The Many
asked in SBG7400AC2

SBG 7400 AC2 Public Static IP setup

I recently purchased an SBG7400AC2 Modem for a Public Static IP.  It was one of 4 modems approved by my Cable Provider when purchasing a static IP.I was given a gateway IP, Netmask, Device IP, and DNS servers.I was told by the cable company that I do not change the WAN settings and to leave it on DHCP.  I thought this was odd because I thought the Static IP was on the WAN side, but anyway, When I try to set up a network using the provided public IP, I get an error message saying it was not a private IP address range, and I needed to use 172., 192., 10., etc…  Am I receiving bad information from the Cable company or is there something else I need to do?My goal is to set my Unifi Dream Machine Pro to the Public IP address provided.  I have tried pretty much everything I can think of.  I even put the static info on the UDM-Pro and set the modem to bridge mode, but no luck.  Thanks in advance!

3
B
The Many
3 hours ago
Z
The Many
ZlaxonThe Many
asked in G34

Iphone Mirroring

Ive recently switched my modem to the G34 Ive been trying to Mirror my Iphone using Reflector Software which worked on previous Modems ive used but for some reason now switching to this modem The reflector broadcast isnt available. are there some settings i need to change to make this work?

0
Z
The Many
5 hours ago
W
The Many
WCarpThe Many
asked in Gateways - General

Data transfer rate of Surfboard SBG6580

I am not getting the data transfer rate of 300 Mbps that Spectrum says I’m supposed to get and they say it is because the modem. According to your website, the Surfboard SBG6580 cable modem has a maximum data transfer rate of up to 343 Mbps down. Saying up to 343 Mbps means anything above 0 to 343 Mbps! In some data transfer rate test tests in the past, I have gotten around 235-to around 258 Mbps down. Just a little while ago, it was only 153.1 Mbps down. Another issue is the lack of Technical Support for the product by the company! It seems Support is getting worse generally for things. In the past I have been able to call and speak to a person. Can’t it be done now?

4
W
The Many
12 hours ago
J
The Many
jmattsonThe Many
asked in Modem - General

How do I add a second cable modem to my account?

When I click add device, it only lets me choose surfboard mesh or 6GHz devices. 

3
J
The Many
15 hours ago
M
The Many
MrRedwoodThe Many
asked in G34

G34 wifi disappears; wired cat cable still works

A month or so ago my G34 started getting flaky, and now it doesn’t last more than a day or so.After a while, all wifi channels simply disappear from all of my devices (two Macs, an iPhone, an Android tablet, an Amazon Kindle). Those devices call all still see other wifi access points, including xfinity’s semi-public ones.Meanwhile, my desktop Mac is also connected directly via a cat6 cable, and is still working great.Restarting the Gateway restores all access; but only restarting the “Wi-Fi Module” doesn’t help.I can’t see any place to see if my device needs a firmware update or something — is current information hidden somewhere in the 192.168.0.1 management panel?

4
S
VIP
15 hours ago
M
The Many
MJ MJMJThe Many
asked in SVG2482AC

WHY IS SVG2482AC STILL ADVERTISED FOR XFINITY?

As of this week (9/18/23) my SVG2482AC is crashing on Xfinity multiple times daily. Comcast support told me that due to the well know (new to me) issues with the “PUMA 6” chipset it is now not supported, in fact, INCOMPATIBLE, with the Xfinity network. But check out this ad:https://www.arrismodem.com/svg2482ac/It clearly states for use with Xfinity! Do I get a refund or at least a credit from Arris for this? They are/were clearly “DUMPING” these guys with a defective chipset.What do you know about this? Thanks.

0
M
The Many
15 hours ago
A
The Many
agropperThe Many
asked in G34

What is the meaning of a ti_dhcp6c "critical" Event Log entry in a DG3450A?

I’m concerned about occasional short-term disconnections from the Internet (WiFi is off). The System Log is clean but the Event Log shows hundreds of entries like:  ti_dhcp6c: 72001004-DHCPv6 Provision - 121 Retries Attempted with Last attempt at Fri Sep 22 23:19:42 2023     09/22/2023 23:21:49    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11381 times     09/22/2023 23:19:42    Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 120 Retries Attempted with Last attempt at Fri Sep 22 23:17:52 2023     09/22/2023 23:19:42    Critical ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 11380 times     09/22/2023 23:17:52    Critical  

0
A
The Many
16 hours ago
T
The Many
TimTechThe Many
asked in SB8200

unable to activate the modem by internet servicer provider sb8200

Just bought a used SB8200 on eBay from a reputable seller.  I tried to provision it with my Wow ISP via a phone conversation.  The rep said that there is an error “equipment must be in a special status to add it”.  She said it was locked.  I did a factory reset.  Connected it directly to a laptop without internet and logged into the modem.  I was able to change the default password to a new one.  Tried to provision again by swapping it with my old SB6183 and calling the ISP.  Same error.  While trying to provision, I can access the modem web page through my router but the username and password doesn’t work.  As soon as I take it off the cable and router and connect to my laptop directly, the username and password I created works. When putting my system back to the SB6183, they had to re-provision it to make it work (proving they removed that modem while trying to provision the SB8200).We have verified the MAC address multiple times. Is there anything I can do on my end or tell Wow what

1
T
The Many
16 hours ago
A
The Many
aserhasanThe Many
asked in G34

How to disable wifi 6 or AX on G34?

I’ve an old TECKIN device that works only with Wi-Fi 5. I want to turn off the Wi-Fi 6/802.11ax mode of the 2.4Ghz Wi-Fi on my surfboard G34.I tried connecting my TECKIN plugs but they wont register on Wi-Fi 6 network

1
S
VIP
17 hours ago
R
The Many
RAWise13The Many
asked in G34

G34 compatible with Netgear EX7300 mesh extender

Hello all. On my existing network I have the EX7300 extender.  I  upgrading my equipment to an Arris G34 cable modem router combo. I am trying to pair my EX7300 extender. At first it connects, but within minutes I get an error with no internet connection that states the extender cannot connect to my network and I end up in an endless loop of being prompted to setup The extender.  I am still able to access internet directly through the Arris G34 , it just loses connection to the extender. was wondering if anyone is aware of compatibility issues with these product models? Or, any suggestions on how to get around the problem I am having. Thank you in advance for your time and suggestions.

1
S
VIP
18 hours ago
J
The Many
jkc2255The Many
asked in G34

g34 blinking green light

My modem light will not go solid

1
S
VIP
18 hours ago
N
The Many
NetManagerThe Many
asked in SBG8300

Why are there no devices under "Managed Devices"? SBG8300

I can’t seem to manage any devices from the web browser, nor can I add devices to profiles on the app on IOS. 

1
S
VIP
20 hours ago
S
The Many
SeijubonkandjaThe Many
asked in Modem - General

Device set up

What do I do if the last two light are not lighting up solid

1
S
VIP
22 hours ago
Y
The Many
yellowoakThe Many
asked in Modem - General

TG2472G No Keyword Filter in Parental Controls

My Arris TG2472G router doesn’t have the option for keyword filtering, it only has trusted MAC ID and website restriction.  How can I add in keyword filtering?

1
S
VIP
22 hours ago
J
The Many
jzellmanThe Many
asked in SURFboard Products Feedback

SBG 10 Wifi Cable modem

do i need a separate router to connect to wifi? TY

1
S
VIP
1 day ago
T
The Many
topgunbob49The Many
asked in Modem - General

ax3000

I can’t get my computer to connect to the modem. Our phones and iPad do. The computer logs in elsewhere.

1
LoveMyLab
Button Mashers
1 day ago
K
The Many
kpalmerThe Many
asked in Modem - General

Password Changed on Router

This morning I got a notice that the password had been changed on my SURFboard Model SB6141.I noticed the message first on my thermostat and then realized that all devices were no longer connected.  Does this mean that my router was hacked?   How would I be able to reset the password?

1
LoveMyLab
Button Mashers
1 day ago
S
The Many
shannoncrowThe Many
asked in SBG7400AC2

Unable to sign in to surfboard central app

It's been a long time since I have signed in to the surfboard app and now it won't let me sign in. What can I do that doesn't involve a factory reset?

0
S
The Many
1 day ago
W
The Many
withanhauserThe Many
asked in SB8200

VPN Not Working with SB8200

My SB8200 modem appears to be no longer allowing me to access my work VPN.  The internet works otherwise.  I originally thought this was an issue with my work computer; but, on troubleshooting with my work IT, we determined that wasn’t the issue (I was even given a new computer, which did not resolve the problem).  I then thought it might be an internet provider issue; but, on contacting my internet provider (RCN), they rebooted my connection among other potential correctives, and determined the issue wasn’t coming from their end.  Both my work IT and internet provider suggested this was likely a modem issue. Additional context:  I haven’t done anything to my modem (I have not touched it) before the issue arose.  I restarted my modem after the issue arose; that did not correct the issue.  This issue just started one morning and has been going on for two weeks now.  I am able to log into my VPN through other internet sources not linked to my modem (e.g., phone hotspot).  Please help!

2
W
The Many
1 day ago
M
The Many
Mok9698The Many
asked in SB6190

arris SB6190 wont connect

My new modem will.not connect  

1
LoveMyLab
Button Mashers
2 days ago
J
The Many
jamesm429The Many
asked in SB8200

CM8200A

Is the model number still support by Arris? We are using it with COX and have had nothing, but lag and I read that Arris no longer supports this model. 

1
S
VIP
2 days ago
M
The Many
McKee0505The Many
asked in G34

G34 keeps dropping internet

I have a G34 and Cox internet. My internet drops multiple times a day. Any known fixes? I have reset multiple times.

3
S
VIP
2 days ago
A
The Many
agoing02The Many
asked in SBG10

no internet SBG10

I have had my modem for 2 years. Woke up this morning and the online light is not on. Contacted xfinity and they said there is no outage in my area. I have unplugged and reset and still can’t connect. 

1
S
VIP
2 days ago
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