Unanswered questions

421 Topics

8
The Many
8300AVCMThe Many
asked in mAX Mesh System (W121/W21)

Arris S33 with 2 AX6600 W121 on COX

Satellite W121 wont complete registration. Surfboard central app (android) sits and spins and locks up while registering the W121. The satellite goes blue so I force close the app, restart, and the satellite is recognized for a second and then disappears but is still blue.  This system was a pain to set up, just the bit I got to work took about 5 resets and power cycles and then to find out that only 1 port is usable on the modem….    Only thing I can think to do is to factory reset everything, uninstall the app, swap the W121 spots and start over, but I’m not sure it’ll come back up and my entire house is a smart house and this is like an entire day event.  Any suggestions?

0
8
The Many
1 hour ago
T
The Many
tiger1984
asked in Gateways - General

Arris VAP3400E firmware

HelloI have acquired used Arris VAP3400E devices which I am currently using to wirelessly connect IPTV STB device.I would like to know if there is a newer version of the firmware and where I can download it from?I managed to log in to the device and I can see that it currently has software version: 10.06.13

0
T
The Many
4 hours ago
E
The Many
Eli123The Many
asked in G34

arris G34

I’m looking at buying a ArrisG34 I see it’s compatible with cox cable but was wondering if I can connect it with just my iPad. I have no computer only iPad and iPhone. thanks, Eli

0
E
The Many
10 hours ago
R
The Many
Rh37The Many
asked in SB6183

sb6183 not connecting properly

The internet thru my sb6183 would not come back on after being knocked out by a snowstorm. I’m trying to trouble shoot. After a factory start the status for upstream power is below spec. 35.7 dBmV-39.7 dBmV versus the +51 dBmV to 45 dBmV that it’s supposed to be. Is that enough to make it not function?

0
R
The Many
10 hours ago
B
The Many
bdrownThe Many
asked in SB8200

Hardwire Mac to Modem

Currently connected via wireless to Arris Surfboard SB8200. I want to connect directly to modem via network cable but when I do that I get the message: Status-Connected; Ethernet has a self assigned IP address and will not be able to connect to the internet. Is there a setting I can change in the Modem to allow connectivity ?

3
plemans
Rockstar!
12 hours ago
J
The Many
jackrodrigsThe Many
asked in SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

2
J
The Many
15 hours ago
mdcleary76
The Many
mdcleary76The Many
asked in SB8200

Slow download speed with Aris Surfboard SB8200 & TP-Link Deco X55

A little background first - my COX account is for 500 Mbps, and with theGateway speed tests on the COX website were somewhat greater than 500 Mbps.  However, we experienced daily issues with the WiFi, having to reboot theGateway at least once almost every day.  Our laptops and other deviceswould lose connection fairly frequently.So, I recently replaced my COX Panoramic Gateway with an Arris SB8200cable modem connecting to a TP-Link Deco X55 (AX3000) mesh system (3 nodes).  The setup was easy and our devices don't seem to have any issues connecting.However, download speed tests are now showing 80 Mbps (upload ~10 Mbps).  A wired test with my laptop connected directly to a Deco node showed onlya slightly higher download speed of 85 Mbps.According to COX my modem was provisioned properly and it all looks good on their end.So I sent a detailed report to TP-Link support, including allinformation they requested (various speed tests, network topology, firmware version, etc.).  They responded

1
S
VIP
16 hours ago
M
The Many
mifterThe Many
asked in G36

G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

11
plemans
Rockstar!
16 hours ago
2
The Many
222fbjThe Many
asked in SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity.  I have a new SBV3202 that I want to replace the Netgear with.  Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

1
plemans
Rockstar!
16 hours ago
R
The Many
rdmaynard924The Many
asked in SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

10
N
VIP
17 hours ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

Wired client list for the 6E access point???

Why does the newer 6E access point show a list of wired clients?  I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value.  Seeing a list of wired clients is useless. 

4
J
The Many
18 hours ago
M
The Many
mbhavarajuThe Many
asked in G34

G24 - Intermittent internet connection issues

I bought this following product in Amazon on December 23, 2022.  Since I connected this modem,  I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions,  Either I lose my internet or I get message on screen you are facing internet issues.  Don’t know how to connect it.  I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help,  why I am getting this issue with internet.  This is causing serious problems when I am on calls audio is dragged.  When I am watching TV I see Connection Problem message very often.Model I bought:  ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

2
M
The Many
19 hours ago
mdcleary76
The Many
mdcleary76The Many
asked in SB8200

Slow WiFi download speeds

A little background first - my COX account is for 500 Mbps, and with the Gateway speed tests on the COX website were somewhat greater than 500 Mbps.  However, we experienced daily issues with the WiFi, having to reboot the Gateway at least once almost every day.  Our laptops and other devices would lose connection frequently. So, I recently replaced my COX Panoramic Gateway with an Arris SB8200 cable modem connecting to a TP-Link Deco X55 (AX3000) mesh system (3 nodes).  The setup was easy and our devices don't seem to have any issues connecting.  However, download speed tests (WiFi) are now showing 80 Mbps (upload ~11 Mbps).  A wired test with my laptop connected directly to a Deco node showed only a slightly higher download speed of 85 Mbps.According to COX my modem was provisioned properly and it all looks good on their end. So I sent a detailed report to TP-Link support, including all information they requested (various speed tests, network topology, firmware version, etc.).  They

4
mdcleary76
The Many
20 hours ago
D
The Many
donnfishThe Many
asked in Modem - General

Computer slow, phone fast

The internet on our computers has gotten much slower that Xfinity says it should be.  Xfinity is blaming the modem (a 4-year-old SURFboard).  There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50).  The other computer never gets above 30Mbps.  The computers are hard wired through a switch.  The switch also connects 2 smart TVs and 2 Roku devices.  If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

8
D
The Many
21 hours ago
J
The Many
Jsmiddleton4The Many
asked in SURFboard W6U Extender

WB6U lan ip?

Anyway to set a static IP address in the wifi 6E access point?

2
J
The Many
21 hours ago
L
The Many
LouiseagleThe Many
asked in Modem - General

Which model

I just came back to Xfinity. Which model recommended for wifi modem w/router. Also I use VOIP for my landline.  I had an old Surfboard with two ports I plugged in my two vonage lines, one for voice the other fax. Will any of the surfboard models with model-router combo accept these inputs or does it have to be a voice model?Thank you.

2
plemans
Rockstar!
23 hours ago
A
The Many
aerm60The Many
asked in G36

Return G36 defective

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA? 

1
plemans
Rockstar!
23 hours ago
G
The Many
GunnerThe Many
asked in S33

S33 login issue

I have the S33 and Archer Gx90 router, when I type the default IP. 192.168.100.1.  It times out so I cannot log into the modem to check status... If I unhook the router its works fine..... I just dont want the annoying process.    Thanks

2
G
The Many
1 day ago
F
The Many
FourthwindThe Many
asked in S33

S33 slow speeds with xfinity.

Both Arris and Xfinity pointing fingers at each other.  Paying for 1.2 gig and getting between 200 and 400 on ethernet.  Was getting 900plus on xfinity modem.  Attached are logs if someone can help me.31/12/1969 17:02:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 31/12/1969 17:02:22 3 No Ranging Response received - T3 time-out;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 18/3/2023 07:09:40 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 18/3/2023 07:09:49 3 No Ranging Response received - T3 time-out;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 31/12/1969 17:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. 31/12/1969 17:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPS

0
F
The Many
1 day ago
V
The Many
VinsmokeJesusThe Many
asked in Modem - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

0
V
The Many
1 day ago
J
The Many
jsmoradaThe Many
asked in SB8200

New SB8200 and Xfinity

I just bought a new SB8200 to replace my DOCSIS 3.0 Modem and I don’t think what the status window is showing me is what I should be seeing. The downstream bonded channels are all QAM256, while the upstream channels are SC-QAM. On the front of the modem, the second light from the top is blue and the third is green.I was on the phone with Xfinity for almost an hour since they had trouble connecting to and they were finally able to provision it. When I asked them about what I was seeing on the status screen they told me it’s that way since it’s a customer-supplied modem, I don’t buy that answer.Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 579000000 Hz -4.6 dBmV 40.6 dB 0 0 13 Locked QAM256 477000000 Hz -5.4 dBmV 39.8 dB 0 0 14 Locked QAM256 483000000 Hz -5.1 dBmV 40.0 dB 0 0 15 Locked QAM256 489000000 Hz -4.9 dBmV 40.1 dB 0 0 16 Locked QAM256 495000000 H

2
J
The Many
1 day ago
M
The Many
meglThe Many
asked in Gateways - General

bridge mode

How do I enable bridge mode on my arris sbg6900 in order to not use the router so I can set up google nest wifi?

1
plemans
Rockstar!
1 day ago
P
The Many
patrouille123The Many
asked in Modem - General

Arris tm722g speed needed

Hi,I can’t find the specs for my Arris tm722g modem. I have a 10/100/1000 ethernet port on my computer, a 15 Mbps internet connection (through the phone/cable company), so I wonder if the TM722G is fast enough to take advantage of the 10/100/1000 ethernet port.My question comes from the fact that I notice some lags when streaming 4k videos. Computer is currently connected via LAN/ethernet.Thanks,

0
P
The Many
1 day ago
L
The Many
LV Jody
asked in SB8200

SB8200 Ethernet 2 Activation with separate ISP

Just installed SB8200 and activated port 1 through Cox.  Setup was smooth.  I also have Verizon Home 5G (Cox is unreliable) running with no conflict.  I know how to set pass thru for the 5G modem but need to know how to add the IP address to port 2 on the cable modem.  Cox refused to help.

2
plemans
Rockstar!
1 day ago
O
The Many
OmarThe Many
asked in Modem - General

Dual router/modem

I bought a mesh router/ satalite to extend the connection in our home, however because I have a dual Modem/router, I want to know how to turn off the router component side of the modem? 

1
plemans
Rockstar!
1 day ago
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