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How can I get a longer timeframe of Event Logs on my S33v2? Have been having intermittent dropouts. I believe this is a cable supplier (Spectrum) problem vs. Arris. However, I would like to set up a computer on the modem via internet port to log various elements over a longer period of time. How can I do this vs. the somewhat short period of time the Arris logs events.If it turns out this is the Arris modem how can I get a warranty replacement? I do not have a backup modem so would need to continue to use this one until a warranty replacement is sent to me and then I would send to Arris.
All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?
I saw two questions on this topic and the response was that the latest firmware is pushed out to the internet service provider. But my situation is I chose not to use any router from the service provider and purchased this on my own. So I would have thought I should be able to update the firmware on my own as well (as and when there is a firmware update).
I just purchased a SURFboard 8200 v3. The Receive and Send lights both show as green, indicating DOCSIS 3.0 is being received. My ISP is Spectrum, and their local office stated that they have only been using DOCSIS 3.1 in my state for several years. I have seen some other answers regarding this issue related to “provisioning”, and that the issue lies with the ISP, not the equipment. I’m unsure of the proper question to ask the ISP. What is provisioning and what do I need to ask the ISP to do to try and address this issue?
Have had my SB8200 connected to xFinity cable service for over a year with no issues. 2 days ago we experienced a 4 hour xFinity outage, after which my PC is the only device that the modem will connect to the internet with. My mesh WiFi system won’t connect to the internet, nor any other ethernet devices such as my Apple TV. I have rebooted the modem several times and eventually did a factory reset and registered it again with xFinity. Speedtest on my PC gives me 590 mps download, paying for 500. The problem persists. Does anyone have an idea of why my PC is the only device it will connect to the internet with? Any suggestions on correcting this issue? Much appreciated.rvhughes1
As the title states, everytime I get to the "register my device" part of this app, I get the wifi communication failure message with error Code 0000-1612. I've reset my device numerous times with both hard and soft resets, un-installed the app, etc. Apparently I need to get through that page to make an account username and password to get access to my admin page on my g54. This is more than frustrating.
Hi. We’ve had the Arris TM822 modem for a few years now. Optimum is the provider. Recently the Link light is not solid, it’s now blinking green. Would someone know if there’s an issue with the modem or the signal? Thanks.
Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx
I had xfinity out a few weeks ago to address intermittent internet connectivity. The same issue seems to be happening again since yesterday.Xfinity tech spent about 2 hours getting the updates to go through and I had hopes to be in the clear. Is there another update that is stuck? I would like to not have to replace this as I spent the extra money and it is supposed to be compatible with xfinity. My last modem and router set lasted me 8+ years. I think this Arris g36 is in year 2 and according to the site my warranty has expired…
I set up a G54 modem in my home in November, and configured my wifi networks using Split Mode. I had most of the devices connecting to the 5GHz network perfectly fine for a while. They were routinely getting speeds in the 400-500Mbps range. Then suddenly a couple weeks ago none of the wireless devices in my home were able to detect any of the networks except for the 2.4GHz one, and they were only getting speeds of ~50Mbps. According to the modem’s Admin GUI the 5GHz radio, 5GHz High radio, and 6GHz radio are all enabled and active. I tried a factory reset and turned Split Mode back on. Once again, my wifi devices could only detect the 2.4GHz network. I then disabled Split Mode and enabled Band Steering, hoping that they would get automatically directed to the faster band. But the Connected Devices page showed everything connected on the 2.4GHz band, and speed tests showed I was only getting ~50Mbps on that band. I tried enabling the Guest Network with the same results. I have a desktop
Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do
I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.
Hey all,I just got a new g54 modem/router. When I'm on the admin page, it tells me to input my email and password. I don't know this information and how would I recover this?
I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware
Arris G34
How can I press the wpn button on my aris g36?I needed that to make my printer connected
