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stevenrcThe Many
asked in Modem - General
Ethernet ports

What is the orange ethernet port used for on back of Arris modem/wifi unit ?

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Batteryguy1The Many
asked in Off Topic
Sales opportunity for thousands of batteries.

I need pricing on possibly 600 units per month for a customer on Arris BPD066H batteries. Product ID 785170. I called last week and was told someone would be in touch within 48hrs. They have not.

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rays787The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Have no internet when setting up W121 ax6600 router connected toT25 modem

Have a Arris T25 cable modem with Xfinity 600mbps Internet/Voice plan. I have a Netgear 6400v2 ac1750 router and everything runs great. I want to replace the Netgear router with a mesh W121 MAX ax6600 (P/N WR00ZAE21DB) which I have two units as one will be a satellite. I run the Surfboard Central App and follow directions (power down modem and router, modem cable to WAN of W21...) and go through the setup process fine until I get to end where it wants me to connect to newly created SSID which I called (Buddie’s) with my new password which I entered 100% correct. Can’t connect to the WIFI and am thrown to the Xfinity activation screen. W21 router blinks green and white at this time and when I checked Xfinity app to activate T25 modem it says I do not have an Internet plan when I do (Message from Xfinity app: (“You need xfinity internet to continue” exit activation). I did a chat with Xfinity and had them activate the modem but still couldn’t connect W21. I tried this with both w21 units

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Techie25The Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Unable to set up Surfboard Max6E

This has been a terrible experience thus far. I have tried to set up the first main router and it took 3 hours for "connection" progress" . Then at nearly 100% says "We are experiencing an issue connecting with out back office". Edit: I tried 4 different Android devices and and my last shot before returning was an apple iPad. The apple.Ipad worked! Don't use android during set up, it will take days and then fail.

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AlanGomez123The Many
asked in S33 | S34
s33 need passwoed need it

I need the password to connect to Wifi

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cmack0The Many
asked in G34 | G36
G36 on Xfinity

I just bought a G36 yesterday, activated it on xfinity last night and multiple times today it has lost connectivity. Sometimes, the modem shows it is connected and has DNS and IP from xfinity but none of my home network PCs or devices have internet access. Other times it shows connected (solid blue light) yet I can’t get on the internet or even access the admin page to check status even though I my PC has wi-fi connectivity and can ping the management IP of the gateway. I’m tempted to return this and go back to my old modem. Is this thing really a piece of garbage or am I missing something?

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surfprebenThe Many
asked in S33 | S34
How do i uncheck U PNP and NAT -PMP on G36

Per Fing my router allows UPnp and NAT-PMP which is a security vulnerability. I contacted you before on April 28 and was told to download and install the newer surfboard app, and though I did that there wasn’t an option to disable these identified vulnerabilities. Please help

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Wi-Fi Warriors
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NereidaThe Many
asked in G34 | G36
how to change password G34

I can’t change my password on the app because it redirects me to download a separate app called fing which also does not allow these changes. I just want to change my WiFi name and password.

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Wi-Fi Warriors
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MR_AOFThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Expanding w161 coverage

Is there a supported way to increase the range of my w161’s? We really need a satellite option to make this a workable solution.

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rudyj03The Many
asked in Modem - General
Disable DHCP SVG2482AC

I am trying to disable DHCP on my SVG2482AC router but I do not see the option anywhere. I bought this device on my own and got it activated by comcast. I see various other DHCP options like begining and end addresses, but no option to disable it entirely. It looks like I am running this software image: SVG2482AC_3.14p16s1_PROD_sey which from my understanding is Comcast’s custom firmware. Is there a way I can disable DHCP myself, perhaps by re-flashing the retail firmware somehow?

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Freedomforce87The Many
asked in S33 | S34
cant find my wifi logon s34 model

I can't find my wifi account after uploading s34. On my computer

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SierramiradorThe Many
asked in G34 | G36
G34 appears connected to WIFI but no internet access

New G34 WIFI 2.4 and 5.0 both appear in mobile devices (laptop, iphones) WIFI settings, but no internet service is actually provided. I have: connected to GUI and GUI show devices are connected. connected via mobile app and ethernet. Modem is activated by Xfinity (Mediacomm) and they see it. Tried rebooting x3 - no change. Tried factory reset - no change. Bad WIFI Router? About to return this overly-expensive model...

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sonriThe Many
asked in SB6183 | SB6190
2 Green lights only Surfboard SB6190

I can’t activate my modem. The power light is steady green but the one underneath it is blinking green only. i have tried restarting, resetting but it won’t work.

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LakefieldThe Many
asked in G34 | G36
change to 2.4 ghz on Arris G36

I need to set router to 2.4 ghz to operate Frameo picture frame. Settings only list the 5g info. How to I change to access 2.4?

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markesK9The Many
asked in G34 | G36
G34

I have to reboot everyday or my download speeds are as low as they can go

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MiaThe Many
asked in G34 | G36
G36 Web interface

Hi, currently I have a SBG 10 and use web interface to access device. And I will be replacing it to G36. Will the same web interface work for G36? Or I need to set an entirely new web interface for G36? Thank you.

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The Certified
ASoreffThe Certified
asked in G34 | G36
Playstation 5 LAGS with new Arris Modem/Router Combo

I have a 1 Gigabit Internet service program with Comcast/XFinity and recently purchased and set up a new Arris Modem/Router Combo that Comcast/XFinity recommends for my service. But now my Playstation 5 LAGS terribly to the point that we no longer play games on it. I bought this new unit to IMPROVE WIFI performance, not degrade it….and understand that the Playstation 5 is only 2 rooms away from the Arris Modem/Router and on the same floor. So distance is not an issue. What settings can I change in the SURFBOARD APP (or other) to improve my situation?

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wperry1The Many
asked in SB8200
SB8200 Password Reset

I don’t have the admin password for my SB8200. I tried “password” and the last eight digits of the serial number, both upper and lowercase. I tried the 10 second reset, and could still not get in so I tried holding reset for 30 seconds and neither admin/password or admin/(serial last 8) works. Is there a more effective reset procedure? Is there any other possible default password?

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C_Rob1989The Many
posted in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
need help activating my ARRIS sbg7400ac2

Hello I just got this wifi internet router, and internet service is through spectrum I hooked it up and it acts like it wants to connect but then says no internet, then says I have to activate with a laptop, I don't have a laptop...I called spectrum they told me I have to talk with the people associated with ARRIS sbg7400ac2 router so I don't know what to do I need help with setting this up please and thank you, I feel like I've wasted my money I don't own or have a laptop to activate the router, please if someone could reach out to me and help me with this I'd be so grateful, thank you have a blessed day/night.

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Doyle514The Many
asked in G34 | G36
G34 app

I’m considering purchasing the G34 Wi- Fi cable modem. Will I be able to download the app to my desk top computer? I don’t have a smart phone.

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tuddenhamThe Many
asked in G34 | G36
new modem not working g34

I’ve got a new modem, gone through all troubleshooting steps with Xfinity they show a connection but I’m unable to access internet

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stephenjinskeepThe Many
asked in G34 | G36
Some of the devices unable to connect with 5g and slow speed on G34

I have a new G34 wifi router. Some of my devices hook up to 5G but my iphone, ipdad, and macbook only hook up to the 2.5. My Xfinity speed should be up to 600 but only getting around 34.

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BaroqueThe Many
asked in G54
Does Arris make a range extender for the G54 Surfboard?

I need a compatible range extender for my otherwise excellent G54 Surfboard BE18000 device. Does Arris make one?

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Ivory90The Many
posted in SBG10
SBG10

Keep on saying wrong password. I am using the password that came in the box

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BobMorrisThe Many
asked in G34 | G36
Installation problem , No cable on G34

I just purchased a surfboard Wi-Fi cable modem AX 3000. I am trying to install it, but I do not have a cable coming into the house. All I have is Cat five cables coming in. How do I connect the cable modem to the Cat5 wiring coming in?

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