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SadamsThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
need additional mesh router satellite with w133

I recently created my home network with the W133 mesh system. I would like to add one more mesh router to the system. Can I purchase a single W133 router or do I have to buy the system with 2? Is there another mesh router that would be compatible with my W133 system?

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CynthieThe Many
asked in Wi-Fi Modems - General
Renamed wifi now have 2 networks

I renamed my wifi, but now have 2 listed home networks ( the new name plus the original ). My tv is connected to the newly named WiFi , but trying to set up printer and it keeps trying to connect to the original wifi name. Should I delete the original, or are they both the same?? Surfboard AX3000 Infinity cable

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Danny DThe Many
posted in Modem - General
How to deactivate my account please

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please....

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A
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apoe9365The Many
asked in S33 | S34
2.5g lights not working on S33

I am linked with my eero pro 6e router through the 2.5g port but there are no link lights. I also noticed when I boot the modem there are no lights on the 2.5g port but the 1g port has lights. Any thoughts?

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BillkaterThe Many
asked in G34 | G36
G34 secondary wifi not working

I am having problems with my G34. I have it setup with the primary wifi as default name. I have the secondary wifi setup with a custom name. The guest wifi is not used. For some reason the modem will quit broadcasting on the secondary wifi. It will not even show up on the list of available networks. If I go into the setup my setting are still there. Power cycle does not fix it. The only way to make it work again without a factory reset is to disable both the 5ghz and the 2.4ghz. Save the settings. Then go back in and enable both 5ghz and 2.4ghz. Then the modem will broadcast the ssid and work again, This happens every week to 10 days. Any clues as to why this is happening? Thanks Bill

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crowkingThe Many
asked in G34 | G36
Can't connect G36 to Xfinity

I am trying to replace my Xfinity cable modem with a G36 but am unable to successfully connect it to the Xfinity network. I tried the self activation using Xfinity’s app and the HFC MAC (both manually and with the QR code) which did not work and then talked with an Xfinity live agent for about 3 hours but still no luck. They say they can see the modem but when I’m on the admin app there is nothing showing in the WAN and signal screens. I factory reset the modem, power cycled, etc. multiple times with the Xfinity agent but nothing worked. I am able to switch it back to the old Xfinity modem and it works fine. The only recourse I have with Xfinity is to have a tech come to the house which will cost $100 but that seems useless since I know the signal is good (because the Xfinity agent switched the MAC back to the old cable modem and it works fine). The problem is definitely the G36. It just flashes blue. Is there any recourse?

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Jonbales14The Many
posted in G34 | G36
cant keep connection with new g34

I got a new gateway to replace the old one hoping for some quicker speeds and longer range. I called xfinity to activate because the self activate would not work. It wasn't recognizing the hfic. I finally got the wifi to show up on my devices but it shows no internet. Then after about 10 minutes it disappears completely. The front light is a solid blue. None of the ethernet jacks light up. And I tried plugging my computer straight into it with no recognition that it is connected. Is this gateway junk or why can I not connect to it directly?

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MturcupThe Many
asked in G34 | G36
G34 no internet

Connected G34 it show up on my WiFi on my phone and all devices but no internet.

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Wi-Fi Warriors
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MelissaosuThe Many
asked in S33 | S34
no ethernet port

I do not have an ethernet port on my laptop. How can I set up the modem? I cannot reach the manager page.

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Wi-Fi Warriors
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WanyiThe Many
asked in Wi-Fi Modems - General
accessing the management interface

Hello I tried accessing the management interface by entering 192.168.1.1 in my browser, but the system prompted me to enter a serial number. I entered the serial number on the device, but it kept saying it was incorrect. Yes, I tried using the default username and password, but the system still asked for the serial number. I used a paperclip to hold the reset button on the device for about 10 seconds until it restarted. Then, I tried logging in with the default username and password. The issue still persists after the reset. Please help me resolve this problem.

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Wi-Fi Warriors
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BamaLawThe Many
asked in Modem - General
Cable Modem Routers

First, you make it so difficult for one to obtain information about your products. Why? No chat? I have a Xfinity XB1 which supports a LAN line, internet (speed 300), TV and wi-fi. Do you have in stock and how much dollar wise a DOCIS 3.1 cable modem router? I am a senior!! Please provide a detailed response

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Wi-Fi Warriors
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KRSmith84The Many
asked in S33 | S34
S33v2 Keeps Dropping Internet Connection

I am having a recurring problem. At random times, my S33v2 Modem will lose its connection to the internet. No warning, and no clue why it is happening. Power cycling the modem restores its connection, and my ISP cannot detect any problems. I run the modem through an ASUS Wi-Fi Router, and when the connection drops, we still have network access, so I know the router isn’t the issue. I have looked through a few threads, and have accessed the Web Manager to check the signal power levels. The downstream power levels and SNR levels are within the recommended range. The upstream power levels however, are within the acceptable range (35 - 50 dBmV) according to my ISP (Xfinity), but NOT within the range suggested by the manufacturer (45 - 51 dBmV). Picture below. I have done a hard reset of the modem, via the reset switch on the bottom, but nothing changed. I am at my wits end with this, because there is no predicting it, and I’d like to avoid buying a new modem if possible. This one still wor

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plemans
Juggernaut
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apoe9365The Many
asked in S33 | S34
only getting partial web manager on S33

Any ideas?

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CASEYLPThe Many
asked in SB8200
ISP says they are pushing DOCSIS 3.1, Modem Says Differently, Arris Agrees with ISP.

Introduction For starters, I live in an apartment complex that only has one ISP available (Cox). I purchased a SB8200 and a TP-Link ARCHER AX20 for the upgrade of service I was getting through cox. Number 1 Red Flag: The mobile app (SURFBoard Central).. I mean what a waste of time. This app serves no purpose other than showing you a email link to download a desktop app named “Fing” like who cares lol. Number 2 Red Flag: Upon reading the user manual, you can see the LED status screens on the front: USER MANUAL​​​​ The plan for my internet is set to utilize DOCSIS 3.1, however the LEDs on the front all line up for 3.0. Troubleshooting: Obviously, restarted the modem Checked connections Use proper cables Interface Status Screen Side note: what a pain it is to get to this screen. Upon finally checking the status screen, I am met with these numbers: DOWNSTREAM CHANNEL STATUS I do not know if these numbers are correct, but one other note I had was on the “Product Information” screen, it list

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Muhrace1The Many
asked in SBG8300
SGB8300 unable to connect to ISP

Unable to Display Equipment We're unable to display your Spectrum equipment due to a possible disconnection or pending activation. If you have your own equipment, please contact the manufacturer for assistance. Reference Code: NETEQ-1001

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janetknipfingThe Many
asked in G34 | G36
new Canon printer not connecting to modem

I bought a new Canon printer because my old one (10-ish years old) worked on the wrong mghz level. How do I connect my new printer to the modem? I’m having trouble with other stuff too, like the SimpliSafe alarm system and Honeywell thermostat. Please advise.

184
plemans
Juggernaut
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JmillsThe Many
asked in S33 | S34
ISP shows signal to S33 but no connection

Breezeline shows signal to my S33 but have no connectivity through eero router or through direct hardwire to the modem!

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darwinsteadThe Many
asked in S33 | S34
Arris iPhone App does not work

Replaced an older Surfboard with a new Surfboard and the new Arris iPhone app doesn’t facilitate syncing the two. Any suggestions or help making them work together would be greatly appreciated.

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Wi-Fi Warriors
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yanmailThe Many
asked in Modem - General
Arris CM3500 dimensions or 3D CAD file?

I want to source the dimensions or 3D file for the Arris CM3500 modem as my country will soon receive these as an upgrade to our governments broadband network, and I wish to start trialing out 3D prints for a rackmount.

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Joeblack156The Many
posted in Off Topic
havent recived order email ir tracking number

I purchased a g54 I also paid for 1 to 2 day delivery still haven't received a confirmation email I had to make another account so I could even ask the questions because the original account I made that is tied to the order doesn't want to let me log in so I have no info from you guys but yet your taking my money and the g54 isnt cheap so I want answers

224
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Wi-Fi Warriors
P
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pthawk
asked in Wi-Fi Modems - General
Reset wifi settings model SGB6580-2

I would like to change my wifi name and password. I no longer have the software that came with the router. I have attempted to change my settings by entering my IP address and Router IP into a search engine, but I am unable to login in with my username and password. How can I change my wifi name and password? I am also unable to login to the surfboard app to change settings that way.

181
plemans
Juggernaut
C
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CindySueMagooThe Many
asked in G34 | G36
robot vacuum won’t connect to new router

robot vacuum won’t connect to new router. Now what do I do?

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JesSvlThe Many
asked in G54
Troubleshooting with G54 Bridge Mode

Hello, I need some help with my G54 modem. Network: My G54 will act as my bridge, my UDM Pro will handle assigning IP addresses to devices. I will be setting up VLANs on a switch and I’ll be using mesh nodes for AP (replacing repeaters.) Issue: When I enable Bridge Mode on my G54 and restart it, my connected Router does not recieve a WAN IP, only a LAN IP. When Bridge Mode is disabled, I have both on my UDM Pro router. I have been factory restting my G54 to recieve internet access/connection when this fails. When I connect my laptop to G54 (in bridge mode) my laptop is assigned a 169. IP but when I connect to the Router (while G54 is in bridge mode I get a 192. IP, but I do not gain internet access.) Troubleshooting attempts: I tried cloning the MAC address assigned to my laptop, it recieved from the modem, to my UDM Pro’s WAN1. (in the app.) It was unsuccessful. I tried to manually push a working IP address. Awful attempt. Unsuccessful. I called my ISP and asked them to enable Bridge

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EmdollerThe Many
asked in SVG2482AC
arris svg2482ac intermittently drops 2.4ghz wifi

Every few days my 2.4ghz WiFi will disappear. Removing power to reset it works but I can’t figure out why this happens. Never happens on 5ghz Things I’ve tried: I have tried manually changing the channel but that didn’t help. I changed channel bandwidth from 20/40 to 20 and that didn’t help. I’ve posted my current settings. Ran WiFi spectrum to see what was going on (see picture) Any ideas? Ed

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SurfberryThe Many
asked in SB6183 | SB6190
SB6183 Intermittent connection

My internet drops out intermittently (usually for a few seconds at a time, but VERY often). I’ve power-cycled both router and modem. I checked and have the latest firmware upgrade for my router. How can I explore to see if I could be having a problem with my modem? Thanks for your advice!

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