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A
The Many
aomelkoThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How do i limit my wifi speed on W21?

Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings. 

213
A
The Many
12 hours ago
S
The Many
Scott_SaylorThe Many
posted in Modem - General
ARRIS VIP7802 Modem

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve manu

30
S
The Many
14 hours ago
V
The Many
vikingThe Many
asked in Modem - General
I can no longer restart SB6141 modem from configuration page!

On the configuration page there used to be a button “Restart Cable Modem”. This button has disappeared. Who changed the firmware and how can I get the button back?(My ISP denies that they have changed the firmware on the modem that I own)EDIT: When I remove the coax cable and restart the modem, the reset and restart buttons are there! However, as soon as I put back the cable the buttons disappears 🙄.How can I keep the buttons with the coax cable connected?Several years ago, the buttons were there even with the cable connected..

123
plemans
Legends
15 hours ago
L
The Many
LauraThe Many
asked in G34 | G36
Is the G36 capable of monitoring data usage per device?

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason. 

41
plemans
Legends
15 hours ago
J
The Many
JalerinThe Many
asked in G54
G54 not showing connected devices

I have purchased the G54 and either on the app or the web interface is not showing the correct/all amount of devices.On the app, it is showing 5 connections simply called “Device”, all of them with a phone icon. Cross referencing the IP addresses from the web interface, only 4 of those IP addresses show up on both lists. The 5th IP address showing on the app is my personal computer.(The one I am using to look at the web interface) On the web interface, it is showing 4 devices connected, again with the 5th connection my app is reporting being the computer I am currently on. Not sure how the device I am accessing the web interface on doesn’t show up as connected. It is also consistently dropping my phones connection which does reflect on the web interface but not the app.THE ISSUE despite seeing either 4 or 5 connections here and there, is that I actually have 16 devices currently connected and working on my network. There are cameras that are not showing up that I need the ip address to

110
J
The Many
16 hours ago
D
The Many
dkelsea1The Many
asked in SBG8300
Arris SURFBoard sbg8300 upload Limit

Can the Arris surfboard sbg8300 set a limit of upload amount.  Limit to 2GB per 24 hrs.?

195
S
Wi-Fi Warriors
19 hours ago
J
The Many
jklarfeldThe Many
asked in S33 | S34
S33v3 will not activate

xfinity could not activate the modem. they could see the modem and run tests but could not activate it. Xfinity documents the modem as compatible.The modem’s front light was solid blue. The modem was very hot.My old modem still works so I don’t believe there is a problem with cables.Shall I exchange it? It was purchased from amazon.

665
J
The Many
19 hours ago
K
The Many
kam321The Many
asked in G34 | G36
g36 router only wifi no ethernet connection

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

243
plemans
Legends
21 hours ago
M
The Many
mikeycurtThe Many
asked in SB8200
DHCP private address on SB8200

Doesn’t DHCP a private address.

224
plemans
Legends
21 hours ago
C
The Many
CoffeeloverThe Many
asked in SB6183 | SB6190
SB6183 - how to add 2.4?

I have SB6183 and would like to add a 2.4 ghz wifi option so that I can have both 5 and 2.4 but we are not able to access an admin page. We think the firmware might need to be updated too.  can someone please guide me step by step on how to add a 2.4 ghz wifi option? We use google mesh as well. thank you so much in advance!

72
plemans
Legends
21 hours ago
B
The Many
bhannahs55The Many
asked in G34 | G36
connecting to wifi

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

212
plemans
Legends
21 hours ago
A
The Many
AzwaynickThe Many
asked in T25
How to remove a refurbished modem from the original account on T25

I bought a refurbished T25 but I can't add it to my ISP because it is still registered on someone else's account. Any ideas?

325
N
Rockstar!
1 day ago
K
The Many
KMWNAZThe Many
asked in SB8200
Cannot connect to SB8200 Router has IP address

I have an Airport Extreme which evidently automatically takes the 192.168.100.1 IP address so I am unable to connect to my SB8200.  Any suggestions? 

425
K
The Many
1 day ago
E
The Many
emsodoThe Many
asked in T25
T25 can't check or update firmware

I have a T25 modem and XFinity as my cable provider. Apparently I am not getting the internet speeds available because the firmware on my modem is not up to date. There is no information about the firmware version on the surfboard app that is connected to the device, and I'm also not able to log into the modem settings using the IP address and any browser. I just get an error message saying that that IP address cannot be accessed. Of course my warranty on the modem just ran out last month, and I do not want to pay $40 to access the surfboard customer service. Has anyone had this issue where they cannot locate the firmware version let alone log in to their account to update it?I am aware of the disputes between weather it is Xfinity or Arris that has the capacity to update the firmware. I was just on a very long phone call with Xfinity and they are insisting that it is nothing on their end to update the firmware. I have unplugged the modem several times to force a reset, but without bei

1919
N
Rockstar!
1 day ago
W
The Many
westwayThe Many
asked in SB8200
New SB8200 all green lights

So, yesterday I purchased a new SB8200 and had Cox activate it. However, while it works all the lights are Green, shouldn’t two of them in the middle be Blue? I’m 80 and not that tech savvy.

302
W
The Many
2 days ago
J
The Many
JayfloThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
sbg6950Ac2 - no internet, ISP activated the modem.

I called xfinity they said modem is offline  i have also connected to the cable the lights are on and they can't get no signal please help 

213
plemans
Legends
2 days ago
V
The Many
VjordaiThe Many
asked in G34 | G36
AX 3000 short life?

AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

214
N
Rockstar!
2 days ago
M
The Many
monshynThe Many
asked in SVG2482AC
Arris SVG2482AC - wifi gui not loading in browser

Arris SVG2482ACI reset the router to the factory default. I am able to to see and connect to both Wifi connections and I can connect directly using the ethernet port. I am also able to ping the the router @ 10.0.0.1 on all three access points. But I am not able to open the web GUI console (http:/10.0.0.1 or https:/10.0.0.1). It just spins and never timeouts with any errors. I have tried Google, Firefox and Edge browsers, all having the same result. Any suggestions on what to try next would be greatly appreciated.One question, does the router have to be activated by Xfinity to gain access to the local router first? I was thinking I should be able to login and reset the password from the default before activating it.Thank youDon  

284
M
The Many
3 days ago
JBlue
The Certified
JBlueThe Certified
asked in SVG2482AC
SVG2482AC battery backup not working during blackout

My SVG2482AC battery backup is not working during blackout; when the power comes back the battery light on the modem is illuminated; when the power is out the battery light was off. Any help appreciated. 

4713
plemans
Legends
3 days ago
W
The Many
Westen2010The Many
asked in Wi-Fi Modems - General
SBG6900-AC. network icon blinking

The internet won’t connect and the icon for network is blinking.

90
W
The Many
3 days ago
J
The Certified
jlightNBThe Certified
asked in G34 | G36
G36 ethernet download speed is slow

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago.My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps).  Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps).  Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed?  It seems odd that I purchased a newer, faster gateway to only get slower service.I’m using the same cables and hardware that I used with

676
J
The Certified
3 days ago
S
The Many
SrTrekkerThe Many
asked in Wi-Fi Modems - General
Is DOCSIS 3.1 Allergic to Wifi & Voice Combo?

Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?

91
plemans
Legends
3 days ago
S
The Certified
SmashquistThe Certified
asked in G54
G54 can't connect to internet

My G54 worked fine for few months now it's flashing green light and won't connect to internet.  ISP says it's the modem. It's pretty much brand new. 

162
S
Wi-Fi Warriors
3 days ago
T
The Many
Tofic123The Many
asked in G34 | G36
question on G34

Is my G 34 a modem router combo 

152
S
Wi-Fi Warriors
3 days ago
N
The Many
NerdGirl253The Many
asked in G34 | G36
MAC filtering doesn't load

I have the same issue this question describes: The topic is closed now. Just wondering whether anyone managed to solve the issue without resorting to starting from scratch.

111
S
Wi-Fi Warriors
4 days ago
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