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J
The Many
jeffryerThe Many
asked in SB8200
Can't log into GUI web portal on new SB8200; warranty shows expired

I recently purchased a SB8200 from Target.  I’m unable to log into the web UI at 192.168.100.1.  I initially signed in and set a password, but then couldn’t sign in after setting the password.  I’ve tried resetting to factory defaults, but still can’t sign in. (It says incorrect password.)  I called support and they said the unit is out of warranty, that I’d have to pay $40 for support.  They advised that I email my receipt to support, which I did weeks ago with no response.  Any recommendations on how to resolve these two issues? I’m assuming I’ll be told to factory reset which I’ve tried multiple times, but still can’t sign in using the default: admin/password

3
S
Guardians of the Gateways
1 hour ago
L
The Many
LanceThe Many
asked in SBG8300
SBG3800 Web Manager and Surfboard App not showing all connections

I recently installed an SBG3800.  The Surfboard Web Manager only shows 9 connected devices; the Surfboard Central iOS app shows 0 connections.  I can see all 12 connections on the Fing app.  I have tried restarting the modem. Hardware Revision: 6Software Image Name:AR01.02.078.04_092820_711.NCS.10Firmware Version:01.02.078.04.NCSRDK-B-LLC:rdkb-20171127SDK:7.1Wi-Fi Driver:4.7.23.30.4.0

2
S
Guardians of the Gateways
1 hour ago
Y
The Many
YouteaThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 satellite Disconnected. Adding Failed After Factory Reset

After a year of using the W31 mesh, all a sudden, the satellite led turned red. I did a power cycle, the satellite turned back on, but couldn't connect to the main router.Then I did a factory reset on the satellite (holding reset button for 10 seconds). When it came back, I tried to add the satellite, its stuck on the "Connecting to your Satellite" screen. No matter how many times I tried (even reinstalling the app), the app can't find the satellite. Help.

1
S
Guardians of the Gateways
3 hours ago
A
The Many
AOSThe Many
asked in SBV2402 | SBV3202
Replacement adapter plug for Arris Surboard SBV3202 DOCIS 3.0

I’m searching for the replacement plug which has dual prongs to plug in back of modem.  All searches bring up single prong plugs stating they’re compatible. Does anyone have suggestions?Thank you

1
S
Guardians of the Gateways
3 hours ago
H
The Many
hstikeThe Many
asked in Off Topic
Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you. 

1
S
Guardians of the Gateways
3 hours ago
I
The Many
IncjThe Many
asked in SBG10
modern password not resetting and locked out on GUI web portal - SBG10

I tried to changed my password on GUI web portal but it didn’t work now I’m locked out. I already tried unplugging the cord and plugged it back in. 

0
I
The Many
4 hours ago
C
The Many
captain_waferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 OpenDNS setup

I tried configuring OpenDNS with my SBG7600AC2 gateway using the instructions provided. Under LAN settings, I checked the box to manually set the DNS addresses and them provided the primary and secondary DNS addresses for OpenDNS. The device restarted, I gave it plenty of time to take effect, etc. However, the test websites that OpenDNS is supposed to be filtering are not being filtered. My OpenDNS settings were working fine with the gateway that I owned previously (different brand/model).

1
S
Guardians of the Gateways
4 hours ago
H
The Many
Harleyrider1The Many
asked in S33 | S34
Fiber internet compatible with s34 modem

We have Cox Fiber internet.  No coax cable just a ethernet connection coming out of the wall. Will the s34 work? 

0
H
The Many
5 hours ago
E
The Many
Eric RoncesvallesThe Many
asked in SB8200
need help to update my arris surfboard sb8200

Can anybody help me out how to update my modem

0
E
The Many
5 hours ago
B
The Many
BBCThe Many
asked in Modem - General
ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11.  How to I correct this?  

1
B
The Many
7 hours ago
H
The Many
hss8392The Many
asked in G34 | G36
G34 Ethernet slower than wifi

Ethernet is not updating to 1000mbps on web interface and reverts to 10. Tried cat5 and 6 wires. No difference and this is connected directly to port 1.  Wifi is great but Ethernet is only at 90.

0
H
The Many
10 hours ago
P
The Many
papabThe Many
asked in Modem - General
Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

0
P
The Many
19 hours ago
K
The Many
Kahardy71The Many
asked in Modem - General
arrisf290 - No internet

I previously had this modem and sparklight 8 m9nths ago and today just activated my sparklight again however the modem is saying no wifi is it my modem or my internet that is not working

0
K
The Many
23 hours ago
R
The Many
RudolfThe Many
asked in Wi-Fi Modems - General
Unable to login the GUI web portal to change the wifi password on sbg 6580

I have Arris Motorola cable modem sbg 6580 and I need to change the password. I login using 192.168.0.1 USername: adminPassword: motorolaUnfortunately, it did not work. Has the user name and password changed? Any assistance is appreciated. 

0
R
The Many
1 day ago
M
The Many
McfadzThe Many
asked in Wi-Fi Modems - General
is there a 3.1 modem/router combo for Xfinity digital voice service?

is there a 3.1 modem/router combo for Xfinity digital voice service?

4
N
Rockstar!
1 day ago
N
The Many
NambuThe Many
asked in SB8200
Surfboard SB8200 with Netgear Orbi RPR50 experiencing slow speed

I have a several years old Surfboard SB8200 modem attached to Xfinity internet cable and using a Netgear Orbi RPR50 mesh network. All has been working fine during this time with download speeds of around 550 Mbps. Just recently (past 2 weeks) the wifi has been stopping completely for several minutes, then will start up again for a few minutes. This cycle has been happening now constantly. A speed test of the Orbi using their phone app is showing about 40 Mbps download speed, when the internet is working. The Orbi is updated to the latest firmware version. Testing of the internet done by Xfiinity’s automated system shows no issues with their signal. An Xfinity technician came out today and ran tests of the cable coming into my house. Speed test shows the cable is sending out about 1700 Mbps download. When the technician unhooked the Orbi and tested the download speed coming out of the SB8200, it showed a download speed of only 70 Mbps. The technician is suggesting that the SB8200 is def

0
N
The Many
1 day ago
I
The Many
IgotscammedThe Many
asked in G34 | G36
Intermittent internet connection on g34 modem

The G34 is terrible. I lose internet connection multiple times everyday that require a reset of the modem. 

3
S
Guardians of the Gateways
1 day ago
B
The Many
BgormanThe Many
asked in Modem - General
change wifi password

Hello. I’m trying to change my wifi password. I’ve been reading the online form to be able to achieve this. However. When I enter requested 192.168.0.1 it doesn’t load 

3
S
Guardians of the Gateways
1 day ago
D
The Many
DesertHazeThe Many
asked in SBG8300
No Internet Available issue SBG8300

My modem goes on & off, doesn't work consistently and been a pain dealing with Cox. Now I have a Cox unit testing it and it's certainly my Arris surfboard that's the problem. I just got it last year certainly must not be faulty. Help!

2
S
The Many
1 day ago
N
The Many
NancyThe Many
asked in G34 | G36
G36 unable to connect to hp envy 4500 printer

I got a new G36 cable modem to replace another.  Connected to laptops fine, can’t connect to HP Envy 4500.  Setup wizard cannot connect.  Network test results say I need to add the MAC address of the printer to the list of permitted devices.  How do I do that?

0
N
The Many
2 days ago
A
The Many
Andrew TuckerThe Many
asked in G34 | G36
can't use my printer on G36

I went through the wps and connected mu wifi printer. modem locked up later and I had to reboot it. It lost my wifi printer. I have tried to reconnect it using both types of wps several times with no luck. My printer sees the network but the router can’t see my printer. So I started to reconnect the same way it worked the first time. I deleted the connection from my printer. tried wps again no luck this time. This shouldn’t be this hard. I added the surfboard app to my I pad (I don’t own a cell phone). It goes nowhere. I added the surfboard utility app and it doesn’t work either. because I have been repairing computers for years. I also have a degree in electrical technology. I have set up my prior three modem/routers without issue. This router has fought me all the way through. I tried to use the wifi manager but when I try to login it says my email is invalid. well my email hasn't changed. I know how to type it and typed it when I set up my surfboard account. I know I typed it right

2
A
The Many
2 days ago
M
The Many
MarkFutrellThe Many
asked in G34 | G36
Intermittent internet connection and unable to connect printer on G34

I’m trying to get out of a similar situation.  I keep getting the wps disabled screen even though I’ve changed all the security.  I don’t want to reset to factory because I’m afraid I’ll lose my xfinity connection.  I really need to connect my canon ts 3522 printer to my new G34.  

1
S
Guardians of the Gateways
2 days ago
F
The Many
fhirotaThe Many
asked in G34 | G36
G36 connection to HP Envy 4500 printer

The printer recognizes the G36-D4CD wifi setting but when enering the password, the connection failed.Any ideas on how to enter the proper password?

1
S
Guardians of the Gateways
2 days ago
S
The Many
stampheadThe Many
asked in G34 | G36
issue entering serial number g36

 logged in using the last 8 of the serial number but when it asks for the entire serial number it says it is not correct   I have the g36. How do I get past the point 

1
S
Guardians of the Gateways
2 days ago
I
The Many
IESCOThe Many
asked in G34 | G36
Power cord supply for g36

Where do I get a g36 power supply 

1
S
Guardians of the Gateways
2 days ago
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