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Rh37The Many

asked in SB6183

sb6183 not connecting properly

The internet thru my sb6183 would not come back on after being knocked out by a snowstorm. I’m trying to trouble shoot. After a factory start the status for upstream power is below spec. 35.7 dBmV-39.7 dBmV versus the +51 dBmV to 45 dBmV that it’s supposed to be. Is that enough to make it not function?

1 hour ago

Eli123The Many

asked in G34

RobertaThe Many

posted in Modem - General

Beware of Emails from Comcast

I recently received an e-mail from Comcast telling me that my Arris modem was no longer compatible with their speed increase (?), and that I needed to upgrade. I bought my modem directly from Arris. I was about to shop for another modem through Comcast (that they conveniently provided a link for), when I noticed that the modem that Comcast claimed I had was different from the one I actually have. I called Comcast and they finally admitted that they sent me the wrong info. They concluded by saying my modem was “somehow still compatible” I called Arris to verify and they gave me the correct info.If anyone who has Comcast gets this e-mail, make sure they are referring to your modem, and check with Arris directly before buying another modem!

13 hours ago

bdrownThe Many

asked in SB8200

Hardwire Mac to Modem

Currently connected via wireless to Arris Surfboard SB8200. I want to connect directly to modem via network cable but when I do that I get the message: Status-Connected; Ethernet has a self assigned IP address and will not be able to connect to the internet. Is there a setting I can change in the Modem to allow connectivity ?

13 hours ago

SURFboard_Big_KahunaThe Many

posted in All about Wi-Fi

The Airwaves Have Opened: 6GHz Spectrum Availability Delivers Next-Generation Wi-Fi Experience

The Airwaves Have Opened: 6GHz Spectrum Availability Delivers Next-Generation Wi-Fi ExperienceNext-Generation Wi-Fi in the 6GHz BandAuthorJonathan WuSee all posts by this authorPublishedMarch 6, 2023 For two decades, Wi-Fi® has been limited to two open frequency bands: 2.4GHz and 5GHz. However, with the influx of applications and devices demanding more bandwidth, it was time for a change — one that began to materialize just a few short years ago. In a unanimous vote in April 2020, the Federal Communications Commission (FCC) opened up spectrum in the 6 gigahertz (GHz) band, unleashing an additional 1,200 megahertz (MHz) of bandwidth for unlicensed use — nearly quadrupling the available airspace to make way for the next generation of connected devices. In fact, this is the largest increase in available spectrum since the FCC opened the air for Wi-Fi in the late 80s-early 90s.Until now, Wi-Fi 6 has been delivering a solid broadband experience by effectively managing connected devices on

16 hours ago

jackrodrigsThe Many

asked in SURFboard Central Mobile App

W6U can't login

Can not log into surfboard manager on my W6U, when clicking help link a screen pop's up saying "This site can't be reached"

17 hours ago

mdcleary76The Many

asked in SB8200

Slow download speed with Aris Surfboard SB8200 & TP-Link Deco X55

A little background first - my COX account is for 500 Mbps, and with theGateway speed tests on the COX website were somewhat greater than 500 Mbps. However, we experienced daily issues with the WiFi, having to reboot theGateway at least once almost every day. Our laptops and other deviceswould lose connection fairly frequently.So, I recently replaced my COX Panoramic Gateway with an Arris SB8200cable modem connecting to a TP-Link Deco X55 (AX3000) mesh system (3 nodes). The setup was easy and our devices don't seem to have any issues connecting.However, download speed tests are now showing 80 Mbps (upload ~10 Mbps). A wired test with my laptop connected directly to a Deco node showed onlya slightly higher download speed of 85 Mbps.According to COX my modem was provisioned properly and it all looks good on their end.So I sent a detailed report to TP-Link support, including allinformation they requested (various speed tests, network topology, firmware version, etc.). They responded

17 hours ago

AB86The Many

posted in Modem - General

Intermittent Connectivity with my SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router

Hello I have ARRIS SURFboard 32x8 DOCSIS 3.1 Cable Modem & AC2350 Dual-Band Wi-Fi Router and the wifi 2.4GHz always have an issue to connect, the 5G work fine and have no issues. It either won't connect or the specific wifi name not appear at all. The modem always need to be turn on and off every several days. It started happening in the last couple months and just getting worst now since I just reset the power 2 days ago. Now it needs to be reset at least twice every week and it becomes stressful all my securities devices need to be reset each time. Please help resolve this issue.

17 hours ago

mifterThe Many

asked in G36

G36 - no wifi on old toshiba laptop

I have an old Toshiba with this chip:https://www.intel.com/content/www/us/en/products/sku/75439/intel-dual-band-wirelessac-7260/specifications.html It runs dual band and 802.11ac as you can see.I can't see the WiFi on the laptop: neither band shows up. I tried turning on secondary network and tried ALL encryption types and both bands, including Open access. No signal ever seen by laptop. I see them all on other devices, and no issues connecting. I see numerous other wifi networks in the area on the laptop and can connect no problem to other ones that are encrypted. Is this a compatibility problem that I don't understand?Arris chat has not yet been helpful.Thanks in advance.

18 hours ago

222fbjThe Many

asked in SBV3202

Activation on Xfinity without Phone

I have a Netgear modem connecting to Xfinity. I have a new SBV3202 that I want to replace the Netgear with. Per instruction from Xfinity, I installed their app on my phone….and assume it would allow me to ‘activate’ the SBV3202 after I swap out the Netgear.However, I am in a ‘dead’ cell service area….phone only works thru wifi. Can I activate the SBV3202 without the xfinity app?

18 hours ago

rdmaynard924The Many

asked in SVG2482AC

Device name change

I have a SVG2482AC that I purchased used. The original owner somehow change the device name to their last name. How do I change it?

18 hours ago

Jsmiddleton4The Many

asked in SURFboard W6U Extender

Wired client list for the 6E access point???

Why does the newer 6E access point show a list of wired clients? I get wireless clients. Wired? There’s no wired clients attached to it. The LAN port is to connect to a router, etc. Seeing a list of wireless clients has value. Seeing a list of wired clients is useless.

20 hours ago

mbhavarajuThe Many

asked in G34

G24 - Intermittent internet connection issues

I bought this following product in Amazon on December 23, 2022. Since I connected this modem, I am using 5g and 2.4G wireless as well as Wired connections.I receive intermittent internet interruptions, Either I lose my internet or I get message on screen you are facing internet issues. Don’t know how to connect it. I verified channel bandwidth that is selected is 2.4 is on 20/40 and 5G is on 20/40/80 and dynamic channel selection disabled.Can any one please help, why I am getting this issue with internet. This is causing serious problems when I am on calls audio is dragged. When I am watching TV I see Connection Problem message very often.Model I bought: ARRIS Surfboard G34 DOCSIS 3.1 Gigabit Cable Modem & Wi-Fi 6 Router (AX3000) | Approved for Comast Xfinity, Cox, Spectrum & More | Four 1 Gbps Ports | 1 Gbps Max Internet Speeds | 2 Year WarrantySoftware Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2

21 hours ago

mdcleary76The Many

asked in SB8200

Slow WiFi download speeds

A little background first - my COX account is for 500 Mbps, and with the Gateway speed tests on the COX website were somewhat greater than 500 Mbps. However, we experienced daily issues with the WiFi, having to reboot the Gateway at least once almost every day. Our laptops and other devices would lose connection frequently. So, I recently replaced my COX Panoramic Gateway with an Arris SB8200 cable modem connecting to a TP-Link Deco X55 (AX3000) mesh system (3 nodes). The setup was easy and our devices don't seem to have any issues connecting. However, download speed tests (WiFi) are now showing 80 Mbps (upload ~11 Mbps). A wired test with my laptop connected directly to a Deco node showed only a slightly higher download speed of 85 Mbps.According to COX my modem was provisioned properly and it all looks good on their end. So I sent a detailed report to TP-Link support, including all information they requested (various speed tests, network topology, firmware version, etc.). They

22 hours ago

donnfishThe Many

asked in Modem - General

Computer slow, phone fast

The internet on our computers has gotten much slower that Xfinity says it should be. Xfinity is blaming the modem (a 4-year-old SURFboard). There may be something to that as my phone says the speed is 300 to 400, but one computer consistently usually says around 90Mbps (sometimes 50). The other computer never gets above 30Mbps. The computers are hard wired through a switch. The switch also connects 2 smart TVs and 2 Roku devices. If it means anything Netflix can be a little slow to open, but we’ve never had issues with lags while viewing.

22 hours ago

Jsmiddleton4The Many

asked in SURFboard W6U Extender

WB6U lan ip?

Anyway to set a static IP address in the wifi 6E access point?

23 hours ago

LouiseagleThe Many

asked in Modem - General

Which model

I just came back to Xfinity. Which model recommended for wifi modem w/router. Also I use VOIP for my landline. I had an old Surfboard with two ports I plugged in my two vonage lines, one for voice the other fax. Will any of the surfboard models with model-router combo accept these inputs or does it have to be a voice model?Thank you.

1 day ago

ConfortijohnThe Many

asked in Modem - General

arris SBG6700-AC firmware update

Hello I just bought a sbg6700-ac brand new I did not realize ot was so outdated is there any way to update it or update the firmware is super slow and I'm paying for much higher speeds thanks.

1 day ago

aerm60The Many

asked in G36

Return G36 defective

I have a G36 that doesn’t connect properly is still in Warranty i want return it and receive a refund to buy another modem, how can i obtain a RMA?

1 day ago

GunnerThe Many

asked in S33

S33 login issue

I have the S33 and Archer Gx90 router, when I type the default IP. 192.168.100.1. It times out so I cannot log into the modem to check status... If I unhook the router its works fine..... I just dont want the annoying process. Thanks

1 day ago

ii fredThe Certified

asked in G36

G36 and Xfinity -- every 2-3 days - Still an issue

I guess my previous question/conversation was closedso I’ll reopen another one with more input (i am getting DMs from people asking me if this solved, it isn’t). Does any official person from Arris actually follows the messages or is this just the community? this was a reply to someone who DM’d me: I have NOT found a resolution to this. I want it to work, especially since I'm past the return date. I have not reset to factory yet, because a simple reset/reboot of the router seems to fix it. I had one stretch where it went 13 days without needing a reboot, but since that time it's back to reboot every 2-4 days. I'm not a network engineer, but I still feel that this is an Arris issue, not Xfinity. The G36 should be able to autocorrect itself, due to poor line conditions but doesn't. Obviously I have no proof other than, when my system needs a reboot, I can sometimes get into the GUI and validate that the signal strengths are within limits (according to their documentation which is a

1 day ago

FourthwindThe Many

asked in S33

S33 slow speeds with xfinity.

Both Arris and Xfinity pointing fingers at each other. Paying for 1.2 gig and getting between 200 and 400 on ethernet. Was getting 900plus on xfinity modem. Attached are logs if someone can help me.31/12/1969 17:02:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 31/12/1969 17:02:22 3 No Ranging Response received - T3 time-out;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 18/3/2023 07:09:40 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 18/3/2023 07:09:49 3 No Ranging Response received - T3 time-out;CM-MAC=1c:93:7c:96:be:91;CMTS-MAC=00:90:f0:3c:00:00;CM-QOS=1.1;CM-VER=3.1; 31/12/1969 17:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. 31/12/1969 17:00:20 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPS

1 day ago

VinsmokeJesusThe Many

asked in Modem - General

TG2482A i can't find any update for my device.

I try to access the configuration of my router, and everything is in order, the problem is that I cannot access its advanced configuration, the option simply does not appear or it appears in a gray box, I cannot change anything, I can only access the basics and I need change some settings in the "Advanced" section, I think it's because the firmware is not updated and I can't find information about it. I hope someone can help me, thank you very much for your time.

1 day ago

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