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P
The Many
peyermanThe Many
asked in S33 | S34
S33 Intermittent Dropouts

How can I get a longer timeframe of Event Logs on my S33v2? Have been having intermittent dropouts. I believe this is a cable supplier (Spectrum) problem vs. Arris. However, I would like to set up a computer on the modem via internet port to log various elements over a longer period of time. How can I do this vs. the somewhat short period of time the Arris logs events.If it turns out this is the Arris modem how can I get a warranty replacement? I do not have a backup modem so would need to continue to use this one until a warranty replacement is sent to me and then I would send to Arris.

183
P
The Many
15 hours ago
T
The Many
TY50133The Many
asked in SBG10
Arris SBG10 DHCP server not working

All Ethernet connections to my combo modem/router (Arris SBG10) are not working. I have tried multiple computers with multiple cables. The Wi-Fi works fine. Resetting the modem/router through my ISP (Xfinity) didn't help nor did factory resetting the modem/router. All computers I connect with an Ethernet cable have a 169.254.x.x IPv4 address, suggesting the DHCP server is not working. When diagnosing the connection on a Windows 11 device, there is a "No DHCP server was found" error. However, when I login to my modem settings (192.168.0.1), the modem has DHCP enabled on both WAN and LAN.How can I fix my Ethernet? Is the problem the SBG10? Or is the problem Xfinity?

132
T
The Many
18 hours ago
J
The Many
jimbrown9825The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Latest Firmware for the SBG7600AC2

I saw two questions on this topic and the response was that the latest firmware is pushed out to the internet service provider. But my situation is I chose not to use any router from the service provider and purchased this on my own. So I would have thought I should be able to update the firmware on my own as well (as and when there is a firmware update).

10
J
The Many
18 hours ago
E
The Many
Easyrider4120The Many
posted in SB8200
Arris SB8200 power on failure

Purchased April 2023 so 16/17 months old and total failure while not home….it was plugged into a surge protector and no other devices in the home were damaged so I don’t think it was from a  power surge…..no lights on the arris  and have done all the smart things that arris would say….is the power cable inserted? Yes…did you try it from another outlet? YesWill arris cover this under warranty or is it just that this was a bit of a lemon and most arris’s would last much longer?l did swap out an old Motorola modem that still works so wasn’t dead in the water (after  coordinating with ISP)I do want to have another spare on hand wondering if I should avoid arris or not

245
E
The Many
20 hours ago
J
The Many
jhallett27The Many
asked in SB8200
DOCSIS 3.0 green light vs DOCSIS 3.1 signal

I just purchased a SURFboard 8200 v3. The Receive and Send lights both show as green, indicating DOCSIS 3.0 is being received. My ISP is Spectrum, and their local office stated that they have only been using DOCSIS 3.1 in my state for several years. I have seen some other answers regarding this issue related to “provisioning”, and that the issue lies with the ISP, not the equipment. I’m unsure of the proper question to ask the ISP. What is provisioning and what do I need to ask the ISP to do to try and address this issue?

50
J
The Many
21 hours ago
R
The Many
rvhughes1The Many
asked in SB8200
SB8200v3 Only Connects to PC after xFinity outage

Have had my SB8200 connected to xFinity cable service for over a year with no issues.  2 days ago we experienced a 4 hour xFinity outage, after which my PC is the only device that the modem will connect to the internet with. My mesh WiFi system won’t connect to the internet, nor any other ethernet devices such as my Apple TV.  I have rebooted the modem several times and eventually did a factory reset and registered it again with xFinity.  Speedtest on my PC gives me 590 mps download, paying for 500.  The problem persists. Does anyone have an idea of why my PC is the only device it will connect to the internet with?  Any suggestions on correcting this issue?  Much appreciated.rvhughes1

80
R
The Many
21 hours ago
R
The Many
RickenboouThe Many
asked in G54
Error Code 0000-1612 at the regerter my device page

As the title states, everytime I get to the "register my device" part of this app, I get the wifi communication failure message with error Code 0000-1612.  I've reset my device numerous times with both hard and soft resets, un-installed the app, etc.  Apparently I need to get through that page to make an account username and password to get access to my admin page on my g54. This is more than frustrating.

40
R
The Many
22 hours ago
S
The Many
ShelterGimmieThe Many
asked in Modem - General
TM822 Link light

Hi. We’ve had the Arris TM822 modem for a few years now.  Optimum is the provider.  Recently the Link light is not solid, it’s now blinking green.  Would someone know if there’s an issue with the modem or the signal?  Thanks.  

30
S
The Many
1 day ago
Z
The Many
ZerimarasThe Many
asked in SB8200
4.5-year-old SB 8200 - intermittent issue and suggestion to buy new product.

Howdy folks, I have an SB 8200 that has been working great for 4 years, but over the past 6 months or so it has been dropping connection semi-regularly. After Googling that the unit should last 2 - 4 years I figured mine must be at the end of its lifecycle. If that is true, what should I replace it with? It still seems to be rated highly. I'm not very IT sophisticated although my whole house is smart tech equipped. I use Cox Coaxial gig speed for my internet. Any suggestions for replacement make and model would be appreciated. Thx

599
Z
The Many
1 day ago
B
The Certified
BekahflamThe Certified
asked in G34 | G36
g36 modem/router xfinity intermittent connection

I had xfinity out a few weeks ago to address intermittent internet connectivity. The same issue seems to be happening again since yesterday.Xfinity tech spent about 2 hours getting the updates to go through and I had hopes to be in the clear. Is there another update that is stuck? I would like to not have to replace this as I spent the extra money and it is supposed to be compatible with xfinity. My last modem and router set lasted me 8+ years. I think this Arris g36 is in year 2 and according to the site my warranty has expired…  

578
V
The Many
1 day ago
E
The Many
erasmusThe Many
asked in G54
G54 5GHz networks can't be detected.

I set up a G54 modem in my home in November, and configured my wifi networks using Split Mode. I had most of the devices connecting to the 5GHz network perfectly fine for a while. They were routinely getting speeds in the 400-500Mbps range. Then suddenly a couple weeks ago none of the wireless devices in my home were able to detect any of the networks except for the 2.4GHz one, and they were only getting speeds of ~50Mbps. According to the modem’s Admin GUI the 5GHz radio, 5GHz High radio, and 6GHz radio are all enabled and active. I tried a factory reset and turned Split Mode back on. Once again, my wifi devices could only detect the 2.4GHz network. I then disabled Split Mode and enabled Band Steering, hoping that they would get automatically directed to the faster band. But the Connected Devices page showed everything connected on the 2.4GHz band, and speed tests showed I was only getting ~50Mbps on that band. I tried enabling the Guest Network with the same results. I have a desktop

60
E
The Many
1 day ago
Y
The Many
YngjspThe Many
asked in G18 | G20
G18 says no wifi connection

Called my provider they activated device on my network I go through the steps all the way to the end tells me I’m good I can connect to the modem but it is not providing connection even though my provider said it is receiving connection not really sure what else to do 

112
S
Wi-Fi Warriors
1 day ago
L
The Many
Lbwright1977The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
SURFboard W21 mesh router- enabling 2.4 GHz

How do I enable only 2.4 GHz on my SURFboard W21 mesh router, I’m trying to install my Arlo doorbell chime. And it needs to install on 2.4 GHz.  Thank you for your help!

905
S
Wi-Fi Warriors
1 day ago
C
The Certified
Cpevans10The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
stuck trying to connect to bluetooth

I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.  

695
M
The Many
1 day ago
R
The Many
RickenboouThe Many
asked in G54
New G54 router admin page email/password

Hey all,I just got a new g54 modem/router. When I'm on the admin page, it tells me to input my email and password. I don't know this information and how would I recover this?

202
S
Wi-Fi Warriors
1 day ago
K
The Many
kwatkins1906The Many
asked in SB8200
firmware update sb8200 spectrum

I spoke with Spectrum to send me a firmware update and they said that they can’t send updates to third parties so how do I update my firmware 

92
S
Wi-Fi Warriors
1 day ago
I
The Many
INEZTMORINThe Many
asked in G34 | G36
Change Password

Arris G34

71
S
Wi-Fi Warriors
1 day ago
F
The Many
Folahanmi1The Many
asked in Modem - General
To connect the printer using the WPS method on the G36

How can I press the wpn button on my aris g36?I needed that to make my printer connected 

41
plemans
Juggernaut
1 day ago
F
The Many
fifi2154The Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Unable to access 5g network, only 2.4 on SBG7400AC2

I can’t access 5G, it won’t accept my password when I attempt to access itt.

295
S
Wi-Fi Warriors
2 days ago
A
The Many
AqualungThe Many
asked in S33 | S34
S34 or Hitron CODA56?

Spec-wise they look similar. OTOH, I’ve seen people pooh-poohing the Puma chipsets in the CODA56. What's the lowdown on that?

141
plemans
Juggernaut
2 days ago
B
The Many
BlooThe Many
asked in G34 | G36
Change G36 Router Admin Password

I want to be able to change/create my own router admin password instead of having Surfboard Central create a fixed one for me. I couldn't find that option on the Surfboard Central app (android). Then I went over to the web GUI and when I go to change password, it gives you a warning to change the password in the Surfboard Central app for syncing purposes, but also has an option to ignore. Went back into the app and dug around in detail and there is NO CHANGE PASSWORD OPTION.Found a one year old post with my exact issue, but there was no definitive answers except to confirm that the app assigns a password and it cannot be changed.  So, the question remains. Can I ignore the warning in the web GUI and change my password without it creating issues for me?? This is a huge security issue to not be able to create my own password. 

341
S
Wi-Fi Warriors
3 days ago
T
The Many
TychbbThe Many
asked in SVG2482AC
ARRIS SVG2482ac - unable to connect wifi internet

Recently purchased ARRIS SVG2482AC 3:1. WiFi is not connecting and when it does it goes off periodically. Customer and tech support was not helpful and since it is a 3 year-old product I was not able to get refunded nor any assistance to figure out why the Wi-Fi is not connecting constantly. They wanted to charge me additional money to service. The modem, and I was never able to get the help. I needed very disappointed customer and I will never buy an ARRIS surfboard modem ever again. The modem needs an upgrade and the Wi-Fi is not connecting, and I am not able to use the a product. It is a complete waste of money…

60
T
The Many
3 days ago
S
The Many
ServiceLTGAZThe Many
asked in SB8200
Submitting a warranty claim on sb8200

Hello I am trying to submit a warranty claim for my SB8200 Arris Cable Modem but not sure how to begin the process. 

132
S
Wi-Fi Warriors
3 days ago
N
The Many
newstringsThe Many
asked in G34 | G36
G36 won't connect to Surfboard app to change password and network name

New G 36 connected to Xfinity and online with solid blue light in front, via surfboard and Xfinity app setup process.  At the last step, Surfboard app delivers Something Went Wrong Error Code: 0015-1805 and then I can go no further.We are online and connected, I just want to access to edit network name and password.  

191
plemans
Juggernaut
3 days ago
L
The Many
lindelThe Many
asked in G34 | G36
Authentication Certificate - G34 Wi-Fi Cable Modem

Does AARIS now have a valid authentication certificate for G34 Wi-Fi Cable Modem? How safe is it to use the 192.168.0.1 address? Can my computer get hacked using it? I use Wavebroadband via cable on my HP computer. I do not use the app on my phone.

171
plemans
Juggernaut
3 days ago
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