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R
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RedmanThe Many
asked in SB8200

opening ports on SB8200

I’d like to open some ports to my arris surfboard router?How do I do this?Thanks

1
S
VIP
29 minutes ago
K
The Many
kk7828The Many
asked in Features and Services

SBG6580 - 2 how do I change 2.4 Ghz to 5 Ghz?

I have setup my dual band Arris Surfboard SBG6580-2 and it sits at 2.44 GHZ.  How do I change it to 5Ghz?  Can I have both bands available at the same time?

1
K
The Many
34 minutes ago
A
The Many
anirbanmoitraThe Many
asked in SBG8300

Showing 0 Device connected to SBG8300 Modem-Router

I have connected multiple devices to the Modem/Router combo that I bought recently. But the app is showing 0 devices connected. Is there anything I am missing to setup?

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A
The Many
1 hour ago
R
The Many
Rbyrd66The Many
asked in G36

Unable to sign into guest network and can't connect with blink camera on G36

I signed into my guest network and now I'm unable to get out of it and back to the normal network (not guest). Every time I try to sign into the not guest network it's saying wrong password, which is not wrong. This all came about from me struggling to connect my blink camera system, which failed miserably. 

1
S
VIP
2 hours ago
M
The Many
moushkyThe Many
asked in SB8200

Alternate way of downloading Fing?

I just bought an SB8200 and in addition to having issues with connecting to Xfinity during peak hours (still don’t have an answer on that from Arris or Xfinity) I am trying to download Fing.  When I go through the initial set up where it says it’s sending an email to download and set up, the email never arrives. Any suggestions?

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M
The Many
2 hours ago
M
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MichaelmicThe Many
asked in SBG8300

arris sbg8300 disconnect every 48 hours

I bought a new arris sbg8300 modem. When using it every 48 hours it disconnects the internet the light is still green and I have to unplug and plug the modem back to work again. It disconnects exactly same time all the time. I was thinking because on my arris app there is zero my devices connected, it thinks nothing is on so it stop connecting. I can’t add any devices on the app because are no choices to add my devices. When logging on arris on my computer it show what is connected. I rest the modem and that didn’t work. Any idea?

1
M
The Many
7 hours ago
E
The Many
Esdy7686The Many
asked in SBG10

SBG10 unable to register with Surfboard Central App Error 0000-1613

The surfboard central app is stuck on error code 1613 while trying to register a brand new SBG10 unit. I am able to connect to both the 5GHz as well as the 2.4GHz WiFi signals with my phone. I’ve tried the app while connected to both without any success. I am online and able to browse but how do I get access to manage my home WiFi primary and guest networks? 

2
E
The Many
9 hours ago
A
The Many
aleiidiitaThe Many
asked in G34

slow speeds

my internet is very slow 35 dowload and 21 upload 

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A
The Many
16 hours ago
Y
The Many
yakjianThe Many
asked in SURFboard Products Feedback

SBR-AC3200P cant connect wifi and failed to update firmware

Upgrade firmware failed, then the router goes to abnormal status. RJ45 cannot get the IP address. WIFI can login, but it will display configuration guide only. The configuration process cannot finish, and then the router hangs.Tried RESET, but the problem is same. Any method could rescue the router? 

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G
The Many
17 hours ago
M
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mainesurferThe Many
asked in Modem - General

intermittent modem connection SB6141 with Spectrum

I have spectrum internet at my lake house. 8 years ago installed a SB 6141, working great until last few months. now intermittent disconnections. I am guessing that the modem is likely outdated, and I need to upgrade? does this make sense?

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M
The Many
17 hours ago
J
The Many
jt55556734The Many
asked in G34

slow wifi and ethernet speeds

I have a 34 gateway and the wifi and ethernet speeds are extremely slow compared to what I pay for. I have a 600mbps plan and I get 150-200mbps on wifi and 100 on ethernet on the second port as the 1st port I only get 50mbps if anyone has any ideas I would be greatful.

0
J
The Many
17 hours ago
E
The Many
ExploroThe Many
asked in Community Feedback

SB6141 does NOT have reset button on web screen

The manual says that there should be a reset button on the Configuration screen on the web interface, but that button isn’t there.  Ideas please?  Thank you!!

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E
The Many
19 hours ago
J
The Many
jbflakeThe Many
asked in G36

surfboard G3

Can anybody tell me if the surfboard G36 is compatible with optimum internet

0
J
The Many
21 hours ago
G
The Many
GGGThe Many
asked in G36

G36 - Intermittent internet connection

I purchased the combo through Amazon. As soon as the window closed to return (1 month), it started dropping connections. After 6 service provider visits and nothing was resolved because the modem router would work and as soon as the tech would leave, it started dropping connections. Sparklight cannot update firmware and Arris won't. This is the only item that I have purchased from Amazon that is absolute junk and not cheap. NO ONE will address this issue.

2
G
The Many
21 hours ago
S
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StatmanThe Many
asked in Modem - General

SSID for 2.4 GHz

I know I am supposed to find the SSID and WiFi Key on the white label on the bottom of the Arris Model T25, but it is not there. Now what? 

0
S
The Many
23 hours ago
C
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ChuxAcctThe Many
asked in mAX Mesh System (W121/W21)

Trouble logging in to W21 Mesh Router

I’m having trouble trying to log in to my ARRIS W21 Router.  MS Windows 10 identifies my router’s local IP-address.  When I try entering that IP-address into my browser, the message “Unable to connect.  An error occurred during a connection to (my router’s local IP-address).”  When I run Microsoft’s troubleshooter, it says “The remote device or resource won’t accept the connection.  The device or resource (my router’s local IP-address) is not set up to accept connections on port “The World Wide Web Service (HTTP)”.  I checked my firewall and don’t see anything preventing the connection.  I have rebooted the router several times with no effect. My local network is up and running through the router with all devices connected to the internet.  I have been able to connect to the router in the past but not now.  How do I correct this?

0
C
The Many
23 hours ago
L
The Many
LainenThe Many
asked in Modem - General

WiFi light blinking green-internet available

Why is my WiFi light blinking green. I do have internet connection 

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L
The Many
1 day ago
M
The Many
mkotlerThe Many
asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300?  It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP.   Even the Arris app on my phone fails to find it.

3
S
VIP
1 day ago
S
The Many
SWHThe Many
asked in G36

G36 firmware update issue

I just brought a G36, now being told I need a firmware update to 1.05I see a lot of frustration out there about this.Xfinity tells me they do not do it. Not true I know.Where do I go from here?Bottom line for me should I just return the g36?Sorry if this is old news. I should have done better checking before buying it.

4
C
The Many
1 day ago
G
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GrylfThe Many
asked in Gateways - General

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help.I had a power problem recently,  and when fixed,  my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got  tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password'Oops! Invalid current user/password'. I've tried motorola,  the wifi key, with and without spaces.I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'Pulling my hair out here.I broke down and ordered a SBG8300 today. Since Xfinity upgraded my servic

2
G
The Many
1 day ago
M
The Many
mkotlerThe Many
asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly.  As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues.  Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

2
M
The Many
1 day ago
L
The Many
leighmezo01The Many
asked in Gateways - General

can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

1
S
VIP
1 day ago
F
The Many
FreemanThe Many
asked in Modem - General

Change password

How do I change my password

1
S
VIP
1 day ago
A
The Many
AmvicariThe Many
asked in Modem - General

no Internet connection

Earlier today lost power then I lost my Internet connection. After unplugging and plugging it in and spectrum sending a signal. I’m still unable to get Internet. I called spectrum and since my router was showing online, they recommended I call my router manufacturer, which is you. Can you help me with this? 

1
S
VIP
2 days ago
R
The Many
ryangonzales00The Many
asked in G54

G54 stuck while updating

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

4
R
The Many
2 days ago
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