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T
The Many
tstott73The Many
asked in mAX® Mesh Systems - General
G54 Mesh System

I am looking for the best way to set up a mesh system where I need two devices in the house and a 3rd unit connected by an ethernet cable to my steel pole barn 200 feet away.  I was looking at the W122 with the satellite wall plug and add at W21 in the pole barn. is this the best way or is there a better way?

10
T
The Many
1 minute ago
P
The Many
papabThe Many
asked in Modem - General
Can age of my modem be determined by the serial number?

Can decoding serial number determine the age of modem?

41
plemans
Legends
13 minutes ago
H
The Many
hstikeThe Many
asked in Off Topic
Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you. 

92
plemans
Legends
25 minutes ago
T
The Many
TerryKThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
Need to activate the modem

Need help with activation.  Modem is connected , app is downloaded 

101
plemans
Legends
32 minutes ago
T
The Many
Thirstily9852The Many
asked in S33 | S34
Intermittent internet connection on S33

Hello! I have an Arris S33 that I unfortunately trying to use with Cox out here in the midwest.  Yes, their name is “Cox,” that is not a joke. I have the Gigablast plan, which is a dumb name for a poor product. Roughly 3 to 4 times a day the connection drops.  I have swapped cable modems, cables and verified that the network is good.  Cox will charge me to come out and inspect, so I want to make sure that I can point to a connection issue on their end. Here is the status page during the most recent outage.Startup ProcedureProcedure Status CommentAcquire Downstream Channel 759000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalConfiguration File OK Security Enabled BPI+DOCSIS Network Access Enabled Allowed Downstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables5 Locked QAM256 759000000 Hz 1 dBmV 43 dB 0 01 Locked QAM256 735000000 Hz 1 dBmV 43 dB 0 02 Locked QAM256 741000000 Hz 1 dBmV 43 dB 0 03 Locked QAM256 7470

81
plemans
Legends
42 minutes ago
A
The Many
AsjrizThe Many
asked in T25
Activate T25 without the label and with Xfinity blocking logon until I provide the MAC number

I recently purchased a used Arris T25, I later learned that there is no label, I know I can get the device information like serial number and Mac number if I can log onto the device, it appears to be connecting fine when I attach it to Xfinity coaxial cable, but Xfinity blocks use of the device until activation which requires Mac number.Is there any other way to get the information on this device?

10
A
The Many
1 hour ago
S
The Many
shanitaand3The Many
asked in SB6183 | SB6190
changing Wi-Fi name and password

How do I create my network and password so that I can connect to the Internet?

181
plemans
Legends
1 hour ago
M
The Many
MvheartThe Many
asked in SBG8300
5G not working on Surfboard sbg8300

I was having connection issues on my Arris SBG8300 using 5G. I enabled band steering, and now the 5G channel doesn't even show up as an option. 

61
plemans
Legends
1 hour ago
J
The Many
jwmsThe Many
asked in G54
how many antennas does the G54 have? what MIMO configuration does it offer?

For the price it has to offer 4x4 MIMO but the product page is awful.  It doesn't even mention if it supports the 6Ghz frequency.  There are Wi-Fi routers that support 2.4 and 5Ghz, and are Wi-Fi 7 so not having exact specifications specified on the product page does not make sense.  The product page might as well just say “Here’s a modem.  Give me money.”  What justifies the price?

71
plemans
Legends
1 hour ago
C
The Many
CoolDudeBruhThe Many
asked in SB8200
SB8200 loses internet every day and gives very slow speeds

Hello all, I bought this modem to replace my ISP’s modem and thought this would be a great upgrade. From the beginning the Modem worked perfectly, it gave me no issues with the initial setup and It would function in the same exact state it had been setup with as. Unfortunately 5 days ago the modem would show all green lights lit up and stay lit but my Wi-Fi would show no internet. Knowing this I used an ethernet cable plugged straight to my pc in order to circumvent the possibility of my router being the problem. The problem still persisted.The past few days the only way I have been able to connect to the internet was by resetting my modem and router countless times until they would miraculously work. I have contacted my ISP about the issue and have went through two hard resets of the modem in order to try to fix the issue with the help of the ISP to set the correct signal strength. In fact I have went through every possible discussion on this forum to find a solution to my problem pri

101
I
The Many
14 hours ago
J
The Many
jwmsThe Many
asked in G54
does the Surfboard g54 support DNS Over HTTPS?

I'd like to be able to configure DNS over TLS or DoH at the router for house wide coverage

40
J
The Many
15 hours ago
T
The Many
TacograndeThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W30 and cloudflare DNS

I want to use the cloud flare dns servers 1.1.1.2 and 1.0.0.2 but when I put them into the surfboard manual entry for DNS I cannot save it.  I am currently stuck on google dns but I hate that and want to switch. 

60
T
The Many
17 hours ago
B
The Many
BBCThe Many
asked in Modem - General
ARRIS SURFboard cable modem

Recent purchased new ARRIS cable modem, It installed with a MAC and I have Windows 11.  How to I correct this?  

122
T
The Many
18 hours ago
C
The Many
captain_waferThe Many
asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2
SBG7600AC2 OpenDNS setup

I tried configuring OpenDNS with my SBG7600AC2 gateway using the instructions provided. Under LAN settings, I checked the box to manually set the DNS addresses and them provided the primary and secondary DNS addresses for OpenDNS. The device restarted, I gave it plenty of time to take effect, etc. However, the test websites that OpenDNS is supposed to be filtering are not being filtered. My OpenDNS settings were working fine with the gateway that I owned previously (different brand/model).

182
C
The Many
19 hours ago
B
The Many
bnmechamThe Many
asked in G34 | G36
Password setup on G36

Just purchased a G36.  How to set up password? 

30
B
The Many
20 hours ago
S
The Many
sunrisesunset1967The Many
asked in S33 | S34
modem s34 issue not prompting to reset admin password

New S34 and I performed a factory reset but the Android app never promoted me to change password or have an option to do so.  I tried to connect to the Web console using my wifi and chrome on Android and it doesn't connect.  I currently do not have a laptop to bind via Ethernet.  What good is the app as it doesn't have any functionality when it's up and running. I am about to return this device and go to security solid modems by other vendors. Help.  Ty.

111
S
Guardians of the Gateways
22 hours ago
B
The Many
BCH1959The Many
asked in SBG8300
Connected devices not listed on SBC app - SBG8300

Only one of 20+ devices show online on the app

20
B
The Many
22 hours ago
G
The Many
GuilhermeThe Many
asked in G34 | G36
G34 Wifi and Ethernet slow speed

I bought the G34 to replace the old modem/router that I had because Xfinity assured me that was something wrong with it. Today I spent another 2 hours trying to fix the same issue, now with the G34, and had no luck. They say is an issue with the router so I’m here to see if there is any solution for this issue. Wifi Channel is NOT the issue. I went through many troubleshooting procedures and none of them work. My console is also having issues with the Nat-Type with both the routers I had. 

101
S
Guardians of the Gateways
22 hours ago
L
The Many
lutzkytThe Many
asked in SBG10
sbg10 led lights never turn on

I just bought my modem and router combo. Plugged it in and trying to set it up. I plug in my Ethernet cable and it turns green and so I know that it is getting power how ever my led lights on front never turned on. Is this one just defective or am I doing something wrong?

41
S
Guardians of the Gateways
22 hours ago
M
The Many
mrunknownyThe Many
asked in SVG2482AC
Accessing CLI on SVG2482AC

I’m currently working on my advancing my cyber knowledge and wanted to get hands on with my modem. I tried accessing a CLI to tinker with it but I was unable to access it. I have logged into my wifi and gone into advanced settings but nothing there seems helpful. Edit:My main reason for wanting CLI is to create subnets with it

121
S
Guardians of the Gateways
22 hours ago
M
The Many
marthascuellarThe Many
asked in SVG2482AC
Password reset on SVG2482AC

Reset password 

81
S
Guardians of the Gateways
23 hours ago
H
The Certified
hss8392The Certified
asked in G34 | G36
G34 Ethernet slower than wifi

Ethernet is not updating to 1000mbps on web interface and reverts to 10. Tried cat5 and 6 wires. No difference and this is connected directly to port 1.  Wifi is great but Ethernet is only at 90.

323
H
The Certified
23 hours ago
O
The Many
OurrouterThe Many
asked in G34 | G36
G34 flashing green

My G34 is flashing green. Reset didn’t work, and internet provider says it’s not getting a signal from my modem

50
O
The Many
1 day ago
J
The Many
jgockmanThe Many
asked in G34 | G36
G36 compatible with W31 Max router

Hello, I recently purchased an Arris G36 surfboard ax3000. Then I realized I wanted a mesh system in my house.  My question: what is the most economical way to do this?  Do I purchase two W31 mesh routers in addition to the arris g36?  Do I still need the arris g36?Is there a better system to purchase? I have a couple kids  and it seems like they are always on YouTube and iPads. We aren’t big gamers (yet). your help is greatly appreciated! Thank you!     

100
J
The Many
1 day ago
T
The Many
teknikal13The Many
asked in SVG2482AC
Compatibility with SVG2482AC and AC2350 Wi-Fi Router.

What is the best product to fill a dead zone in my house that is compatible with ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router? Any thoughts?

50
T
The Many
2 days ago
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