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pithed2The Many

asked in SB8200

Internet Connectivity via WiFi

I’m using Spectrum as my ISP. I use a SB8200 modem. As of this morning, internet through my wifi stopped working. When I run directly from the modem to my laptop via ethernet, I’m able to get internet without a problem. I did all the routine steps to cycle both modem and router, including factory restoring both. And I tried 3 different cables between the modem and router. I figured the router (Linksys EA8300) must be the problem, so I went out and bought a new router (Netgear Nighthawk RAXE300). Same problem. WiFi works fine, but no internet.The router shows a solid red internet light, indicating it’s detected the connection but isn’t receiving internet connection. I’m struggling to understand how going to my pc through the same LAN port, I get internet. Connecting to the router it does not recognize the internet connection. What am I missing? My family is losing their collective minds. Any ideas?

1 year ago

tmeredith227The Many

asked in SB8200

Find browser history on router

I understand it’s possible to find browser history on my router. Can someone tell me where I could find this on my Arris router? I’ve clicked through every where I know to look but can’t find it. It says I have a DG 3450A? Thanks!

1 year ago

NeilThe Many

asked in SVG2482AC

Arris SVG2428AC slow. Also, 5g network no visible for sign-on.

Arris SVG2428AC slow. Also, 5g network no visible for sign-on. I don’t know how to restore defaults or if that would help. suggestions?

1 year ago

GroungerThe Many

asked in SB6183 | SB6190

Firmware update

I have a Surfboard SB6190 modem. I understand the ISP has to do any firmware updating but is there a way to determine if the firmware is up to date?

1 year ago

sfanicaseThe Many

asked in G34 | G36

Internet Connection issue

Anyone having internet drops issues with G34? Band steering is turned off. Multiple drops daily. Have RCN as provider. No issues with cable side. I Reboot modem weekly.

1 year ago

PaulTThe Many

asked in G34 | G36

Warning: Unsupported Browser

I believe I’ve read all of the similar threads on this. However, none gave a satisfactory answer.The Warning message on ARRIS - Login thread says either to just ignore the message or talks about non-related issues like “modems and combo devices, the isp has to certify them”. The message says the G35 supports [browser] with the MINIMUM version.Your Gateway's web interface has been tested to work with the following minimum browser versions:Chrome: 70.0.3538.110Mozilla Firefox: 63.0.3IE: 11.0Edge: 17.17134Safari: 12.0.2 I have tired logging in with:On Windows 10Firefox: 109.0Edge: 109.0.1518.61Chrome: 108.0.5359.215Opera: 94.0.4606.65Brave: 1.47.171 (Chromium 109.0.5414.87)On Android version 13Firefox 109.1.1Chrome 109.0.5414.86All above the MINIMUM version.Yes, I have cleared the browser cache, rebooted the system and allowed all cookies.This is the message received when logging on. There is no “Advanced”, “Show Details”, “More Information” options.

1 year ago

blcollins84The Many

asked in Installing my device with the mobile App

Surfboard Central - Internet connection not available to mobile device error

I am at the very first step in the mobile app setup. It tells me my mobile device does not have internet connection. However it does have internet. I am at an impasse. Error code is 0002-1002. What is going on?

1 year ago

boydsc331The Many

asked in SBG8300

sbg8300 slow speeds on google fiber in ethernet mode

i have the sbg 8300 and google 1 gig fiber internet. i have the modem set to ethernet mode where it doesnt use the coax cable for data input it uses one of the ethernet ports. my speed is very slow like 56mbps down and 70 up. any ideas ?

1 year ago

CtoddThe Many

asked in SBG8300

SBG8300

SBG8300 was dropping internet a few times per day. Did a hard reset with button on back. Signed on to Surfboard access on web and it asked to set a new wifi password.I was able to setup all devices successfully and now it will not allow me to access the modem via web.admin password does not work, my old user and pass does not work and nor does the wifi password I setup work with user admin or my old user name.How to I access ?

1 year ago

STSThe Many

asked in SBG6950AC2 | SBG7400AC2 | SBG7600AC2

Router will not remember name of static client

my SBG6950AC2 will not use the name of the client. It shows as unknown, whether it is static or not.. It ignores the name put in for static, but the static IP works, just shows unknown

1 year ago

mlarson9024The Many

asked in SBG10

Managing networks in multiple homes

I have two homes. One with a SB8200 and one with a SBG10. Can I manage both from the SURFboard Central App? I am not seeing how I add/configure a modem/network for a second home. I have the home with the SB8200 in the app.

1 year ago

GregScott3The Many

asked in Modem - General

Voice service modem that is equivalent of S33?

The S33 with its two 2.5G ports is one of the best modems you can get with a gigabit internet connection. Will there be any options coming soon that will offer similar performance but with the xfinity voice support? Or am I just limiting my ability to make use of such a connection by having xfinity voice?

1 year ago

CapttimmThe Many

asked in Modem - General

X5242 repeater

LED is solid green and does not extinguish. What does this indicate?

1 year ago

HelFixThe Many

asked in Modem - General

VIP1113 wifi adapter

What kind of usb wifi adapter i can use with my Arris - VIP1113 (STB)?

1 year ago

zacharyblevinsThe Many

asked in Wi-Fi Modems - General

Arris NVG558HX

Hello all, does anyone know if this Arris model is compatible with plans outside of Verizon Business? My company is no longer using the ones we have and would like to donate if possible.

1 year ago

moakins7The Many

asked in Wi-Fi Modems - General

SBG6700-AC wifi goes off

SBG6700-AC my WIFI connection keeps going off and on i always have to restart it for it to work, in a day i have to restart like 4 times , please i need help on what to do. Thank you

1 year ago

mcd9The Many

asked in SB8200

Set up modem

I am trying to set up SB8200 and I can’t access 192.168.100.1 because of the following error:Warning: Potential Security Risk AheadFirefox detected a potential security threat and did not continue to 192.168.100.1. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details. What should I do?

1 year ago

jim15024The Many

asked in SVG2482AC

region is wrong

I just connected an Arris surfboard SVG248AC to replace my Xfinity ,Comcast rental, modem/wifi.Now when I go on line,, The websites thinks that I am in a different state( West Virginia, not Pennsylvania ) I been in touch with Xfinity 3 times and they can’t find anything wrong on their end and is suggesting it’s a problem with Arris modems, my friend is also having the same problem with his Arris modem and Xfinity Has anyone ever had this problem?

1 year ago

ARR44The Many

asked in Modem - General

VIP7802

I'm a Bell Fibe TV (internet) customer. Bell provided a VIP7802 Arris android tv unit. It is connected to Bell's Home Hub 3000 modem via ethernet cable and my Samsung smart tv via HDMI cable. When I turn off both the VIP7802 and TV using Bell's TV remote why do both turn back on by themselves within 1-2 minutes?

1 year ago

Vasquez.jvThe Certified

asked in G34 | G36

G34

Hello, I have an arris G34, the problem is that every 2 days it runs out of Internet, it only has a signal but no Internet. I have to unplug the power to get it back to work

1 year ago

GregSrThe Many

asked in SB6183 | SB6190

Change, settings (especially security)

Even following the instructions exactly, (I bought this year’s ago so there’s no way it’s under warranty, so to get any support at all from the manufacture of this product I have to pay for it, (warranty period x2 years and I’ve had this for almost x4 years), and I’m experiencing the following; I can’t even log on, ) 192.168.100.1), in order to revise the factory settings. Even after “resetting” nothing happens. I’ve tried completely disconnecting everything and allowing it to completely cool so it only warms to room temperature and nothing.

1 year ago

Reign1515The Certified

asked in SB8200

3.1 dosis

So i have a issue. Im on 3.1 dosis mode with my provider and they keep telling me to update my modem which is the sb8200. Or contact the company about it which is why im here. I get 1 blue light when is the downstream. And the upstream is green which makes no sense . I pay for a gig down and 105 up. Im only getting 60 upload. I could buy another one to see what happens its been a few year but yea

1 year ago

DarlingDebbyThe Many

asked in SBG8300

surfboard SBG8300

The router does not seem to fully connect to our internet. We have the very high gigs but that isn't coming across to our phones. Any suggestions?

1 year ago

YbfloridaThe Many

asked in Modem - General

Surfboard SB6121 making chirping noise

I just bought a new laptop and the modem starts to make a chirping noise, just now as I connected new laptop with Ethernet cable.Last week I used a Lenovo laptop, connected with a USB to Ethernet adapter…. and all was well, no chirping.Is it possible this new laptop has something different with the Ethernet port… I can’t explain it why the modem is just now making this noise?Thanks,Yvonne

1 year ago

gcman1016The Many

asked in Modem - General

Accessin admin control panel

After doing a factory reset on my modem , im unable to access my admin control panel to rename my network . I type in the ip address with no luck.

1 year ago

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