Hi Arris,
I am trying to set up the android app and trying to connect to the modem. But the captcha always says incorrect captcha, though the correct characters were entered. I repeated this step atleast 30 times before giving up.
Is this an app issue on andoird.
Please don't insult your self any more by replying " enter correct captcha it should resolve the issue ". I can upload a video if needed to show your superior app in action.
In this case we would suggest you to try uninstall the app and restart the modem for a minute then install the app on different device to setup. Please let us know the status when trying on different device.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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