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Mesh reset max pro W133/W31

  • 17 July 2023
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I lost power and internet. When the power came back on, the internet came back on, but not my wifi.  I tried unplugging my Main Max and also tried re-booting it via the app, but nothing work.  I still got a red light.  Then I went for the reset button, and now I have a blinking orange light. Now I can’t figure out how to “re-install” the system. I tried removing the device using the app, but it is still there, and when I try adding a new device, the mAX Pro is not even listed as one of the options.  Anyone have any suggestions?  Thanks

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Best answer by SURFboard Moderator 20 July 2023, 10:45

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Hi Mimorin,

We should try to reset and set up the SURFboard App again.

If the Max Router's modem is a cable/Wi-Fi cable modem: Follow the links accordingly:

http://arris.force.com/consumers/articles/General_FAQs/mAX-W30-W31-Cable-Modem-Internet-Setup

http://arris.force.com/consumers/articles/General_FAQs/mAX-W30-W31-Wi-Fi-Cable-Modem-Internet-Setup

Reset:::

http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Factory-Reset

I trust this will help you.

SURFboard Community Moderator Team

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