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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

198 Topics
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The Many
MagistarThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
W161 setup issues (S33 Modem on Xfinity)

Hello, I recently swapped to an S33 modem, which went well.  Since then I purchased the W161 mesh package.  I followed the instructions today to get the router connected but have had a string of failures.  Once the router is plugged it turns on with the yellow light.  Once the light is flashing white-green, I click continue on the Surfboard app on my phone as instructed.  My phone is connected to my old WiFi which is still running separately. I did try without the old WiFi on, but the app said my mobile device didn’t have internet, which it did.  After a short wait, the light on my router is now red, the app will spinning wheel for a few minutes and claims it got to 2% completion connecting to the back office.  I ran it again while typing this and this time I got 5% in about 8 minutes.  I did notice that my phone was no longer on my wifi, I assume the app removed it?  I again got the same message “Internet connection if currently NOT available on your mobile device”.  Error Code 0002-2

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Wi-Fi Warriors
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The Many
Steeltiger1The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to add satellite on SBC app in w133

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ? 

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Wi-Fi Warriors
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The Many
slang1272The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to Set up Satellite on W130

I am trying to set up the W130 using Surfboard Central. And am experiencing the following:Surfboard Central App doesn’t retain settings on main router.  Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite.  I have yet to get the satellite working.Things I have done so far:Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app.  This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices.  If I try to go through the Add Satellite setup, the app stalls and ultimately crashes.  What in the heck can I do to either get these routers working properly?  Or, what is my recourse for warranty replacement or refund?

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Wi-Fi Warriors
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The Many
Tbird35thThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Customizing new wifi name on mAX Pro W133

Can the mAX Pro W133 be customized like New Wifi name, etc??? ThanksDavid

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Wi-Fi Warriors
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The Many
stonesapple4The Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Can satellite be used as main router on W161

Is there any way to make the satellite function as a main router? Arris should just allow access via browser (192.168.0.1) so that it can be setup that way. This would simplify the whole process. The app just complicates everything. With TP Link not being recommended, Arris has a chance to emerge as a good option, but the setup needs to be better. If each router has the same innards, why not just treat each as the same and have the selection for main or satellite?   

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SadamsThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
need additional mesh router satellite with w133

I recently created my home network with the W133 mesh system. I would like to add one more mesh router to the system. Can I purchase a single W133 router or do I have to buy the system with 2? Is there another mesh router that would be compatible with my W133 system?

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Wi-Fi Warriors
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The Many
rocklikevjThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Led went off and not able to connect to W21 when setting up

I have W121 MESH that I tried connecting. First W21 I tried connecting as main didn't connect for a while even after multiple resets. After 30mins the LED turned off completely and not sure if it is dead. Second one in the set I am able to connect as main and tried connecting the one with no led as a satellite but no luck. Is it dead? When I try to reset the LAN and WAN light glows and turns off. No issues with the power adapter. Please advise.

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xVossThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
View devices on guest network. Surfboard W130

Title sort of explains it. I'm wondering if there's a way to see the devices connected to the guest network. I'm using the Surfboard W130. Everything else has been somewhat easy to manage, but I'm trying to ensure my smart lightbulbs are using the guest network as opposed to the main one.

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Wi-Fi Warriors
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The Many
blackhart762The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 setup guest 2.4 ghz network

arris surfboard W31 i want to setup a guest 2.4 ghz network

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Wi-Fi Warriors
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The Many
BalakcThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Can i add mAX W130 as a 3rd satellite to W121 Kit - Two W21

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 routers - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds. Will I be able to add one W130 as a 3rd wifi router to boost speed and performance ? will the 3 be compatible ? any ideas please ?  Thank you !! 

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dbozykThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Arris Surfboard w121 install additional satellite, hangs on add a new satellite

I have 2 w121 routers, i am able to setup the “main” router, when i go through the app (firmware: Edit : personal information). I proceed to install additional satellite, install now, select my w121, it goes to add satellite screen and does NOTHING after that. I have reinstalled the app, reset both routers, keep 2nd router off, tried with 2nd router on and also hardwired. It does not move forward from this point. I have reviewed there pdf, to ensure proper procedures are followed. This seems to be an issue with the app itself. Any help is greatly appreciated. 

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Wi-Fi Warriors
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The Many
tweezakThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
max w130 mesh - app gives conflicting instructions

I just got a w130 surfboard max plus system. I’ve been around computers over 25 years so I’m not a complete noob. I have to say the app leaves a lot to be desired.I have a Netgear CM1000v2 cable modem (not WiFi). The app at one point tells me to connect the Ethernet cable to the WAN port on the w130. I may be assuming a lot but the only Ethernet it could be is the output from the Netgear modem. That is the same cable that connected the modem to the router I’m trying to replace. Then on the next page it asks for the WiFi login. It will not under any circumstances let me use the wired connection even though it just instructed me to do it. Any suggestions? Thanks. 

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KarltonThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
will surfboard app work with Androind 14 on W31

I have a Promax W31 router that is connected to a S33 modem. Surfboard as set up on an old android device. Today I rebooted the router and that caused a major issue. I've confirmed the modem and internet work fine.  After having to reboot the Promax w31 router, I could not get the app to recognize the router. I tried all of the tips including unplugging and plugging in the modem, the router; and uninstalling and reinstalling the app. I was informed that due to a batch update of Android 14 and 15, the app will not recognize the router. I was told there was not a workaround. Has anyone with Android 14 or 15 figured out how to get the app out of the loop and to actually recognize the router?

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plemans
Juggernaut
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The Many
raygledThe Many
asked in mAX® Mesh Systems - General
Green light goes out on x5042

I’ve had a x5042 Mesh Extender fitted in my house yesterday, but about an hour after it was fitted the green light goes out on the Extender, so I had another one fitted today, but the green light on this also goes out after about an hourMy internet strangely seems to be working fine even after the green light goes out 

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Wi-Fi Warriors
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The Certified
Cpevans10The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
stuck trying to connect to bluetooth

I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.  

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Wi-Fi Warriors
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The Many
Lbwright1977The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
SURFboard W21 mesh router- enabling 2.4 GHz

How do I enable only 2.4 GHz on my SURFboard W21 mesh router, I’m trying to install my Arlo doorbell chime. And it needs to install on 2.4 GHz.  Thank you for your help!

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Wi-Fi Warriors
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The Many
aomelkoThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How do i limit my wifi speed on W21?

Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings. 

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plemans
Juggernaut
E
The Many
eddavis2890The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 router and satellite both offline

In the Surfboard Central app, both my router and satellie are appearing offline.I still have an internet connection and both lights are blue.I have rebooted the router a couple of times but no luck

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The Many
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The Many
Suz BurlesonThe Many
asked in mAX® DASH (WC4S)
connect with verizon hotspot

Is it possible to connect an ac3800 max tri-band to a version hotspot that has an eternity port? Thanks in advance!

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plemans
Juggernaut
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The Many
HamburgerChefThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 firmware versions

Can you tell me the latest firmware numbers for the W21 series? I was gifted 2 of these and I’m trying to update the firmware. Apparently that is usually automatic, but I want to be sure. 

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Wi-Fi Warriors
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The Many
HamburgerChefThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Is there a way to disconnect individual devices on the network on W21

When I bring up the remove device page in the app, it only shows the satellite. I need to disconnect an individual device on the network not an entire W21. 

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Wi-Fi Warriors
D
The Many
desktop4everThe Many
asked in mAX® DASH (WC4S)
Using G34 modem with WC4T network mesh

I setup a G34 modem then later purchased a WC4T with 2 routers.  After multiple cycles through the setup process I have the Modem wired to one of the WC4T with the second WC4T connected with no ethernet cables.  All three have Wi-Fi enabled.  I wasn’t able to have the Surfboard Central app connected to the WC4T and the G34 Modem at the same time.  I don’t know if I would have been able to setup the system without a Computer to configure the G34 Modem and a Mobile device with the Surfboard app to configure the WC4T devices.It was frustrating to have continued failed attempts to setup a WC4T before realizing how to remove the G34 from the Surfboard app to get the WC4T to connect successfully.  I then struggled connecting the second WC4T before only getting it to connect correctly without an ethernet cable attached.Pass → G34 wired to WC4T wireless to WC4TFail → G34 wired to both WC4TIt took multiple days of trial and error to get to this setup.Is this the optimal setup?  I’ve tried to pu

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The Many
plemans
Juggernaut
plemansJuggernaut
asked in mAX® Mesh Systems - General
Upcoming Mesh?

Any news on upcoming MAX Wifi 7/BE systems? Most suppliers have been releasing them but its been quiet on the arris front since the vantiva acquisition

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plemans
Juggernaut
M
The Many
mpomThe Many
asked in mAX® Mesh Systems - General
Placement of Modem/Router

I am setting up a mesh network in my house to use primarily for music streaming and routine web processes and email.  With respect to my audio system the best location for the modem and primary router would be in the basement just below my stereo gear. I realize that the standard guidance is not to place the modem router in the basement; but again that would be the best spot for my audio.  I plan to have satellite routers on the first and second floors of the house.  Has anyone set things up this way?  Has it worked well? 

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plemans
Juggernaut
C
The Many
ChuxAcctThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
ARRIS SURFboard mAX connectivity issue

When I try to access my ARRIS SURFboard mAX router, I get the following message:“The device or resource (the local IP-address for the router) is not set up to accept connections on port “HTTPS”.  I have been using the IP-address or xxx.xxx.xxx.1 on my local network.  Is that correct?  If not, what address should I be using?  If it is, how do I correct the issue?

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The Many
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