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mAX® Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

181 Topics
A
The Many
aomelkoThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How do i limit my wifi speed on W21?

Hello i have the W21 mesh router and i want to make my wifi speeds slower because im almost at my data limit for my ISP. If i use more than my threshold, they will charge me fees. How do i limit my wifi speeds? I have tried it on the surfboard central app and there are no such settings, and the surfboard max app doesnt work either. I assume the w21 isnt supported by that app. The surfboard central app has barely any functionality. I have had super cheap routers with much more capability in the settings. 

213
A
The Many
12 hours ago
E
The Many
eddavis2890The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W121 router and satellite both offline

In the Surfboard Central app, both my router and satellie are appearing offline.I still have an internet connection and both lights are blue.I have rebooted the router a couple of times but no luck

3811
E
The Many
9 days ago
S
The Many
Suz BurlesonThe Many
asked in mAX® DASH (WC4S)
connect with verizon hotspot

Is it possible to connect an ac3800 max tri-band to a version hotspot that has an eternity port? Thanks in advance!

315
plemans
Legends
11 days ago
H
The Many
HamburgerChefThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 firmware versions

Can you tell me the latest firmware numbers for the W21 series? I was gifted 2 of these and I’m trying to update the firmware. Apparently that is usually automatic, but I want to be sure. 

384
S
Wi-Fi Warriors
21 days ago
H
The Many
HamburgerChefThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Is there a way to disconnect individual devices on the network on W21

When I bring up the remove device page in the app, it only shows the satellite. I need to disconnect an individual device on the network not an entire W21. 

281
S
Wi-Fi Warriors
21 days ago
D
The Many
desktop4everThe Many
asked in mAX® DASH (WC4S)
Using G34 modem with WC4T network mesh

I setup a G34 modem then later purchased a WC4T with 2 routers.  After multiple cycles through the setup process I have the Modem wired to one of the WC4T with the second WC4T connected with no ethernet cables.  All three have Wi-Fi enabled.  I wasn’t able to have the Surfboard Central app connected to the WC4T and the G34 Modem at the same time.  I don’t know if I would have been able to setup the system without a Computer to configure the G34 Modem and a Mobile device with the Surfboard app to configure the WC4T devices.It was frustrating to have continued failed attempts to setup a WC4T before realizing how to remove the G34 from the Surfboard app to get the WC4T to connect successfully.  I then struggled connecting the second WC4T before only getting it to connect correctly without an ethernet cable attached.Pass → G34 wired to WC4T wireless to WC4TFail → G34 wired to both WC4TIt took multiple days of trial and error to get to this setup.Is this the optimal setup?  I’ve tried to pu

445
D
The Many
29 days ago
plemans
Legends
plemansLegends
asked in mAX® Mesh Systems - General
Upcoming Mesh?

Any news on upcoming MAX Wifi 7/BE systems? Most suppliers have been releasing them but its been quiet on the arris front since the vantiva acquisition

212
plemans
Legends
1 month ago
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The Many
mpomThe Many
asked in mAX® Mesh Systems - General
Placement of Modem/Router

I am setting up a mesh network in my house to use primarily for music streaming and routine web processes and email.  With respect to my audio system the best location for the modem and primary router would be in the basement just below my stereo gear. I realize that the standard guidance is not to place the modem router in the basement; but again that would be the best spot for my audio.  I plan to have satellite routers on the first and second floors of the house.  Has anyone set things up this way?  Has it worked well? 

81
plemans
Legends
1 month ago
C
The Many
ChuxAcctThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
ARRIS SURFboard mAX connectivity issue

When I try to access my ARRIS SURFboard mAX router, I get the following message:“The device or resource (the local IP-address for the router) is not set up to accept connections on port “HTTPS”.  I have been using the IP-address or xxx.xxx.xxx.1 on my local network.  Is that correct?  If not, what address should I be using?  If it is, how do I correct the issue?

522
C
The Many
1 month ago
U
The Many
User8892The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W30 mAX - No internet

I brought this from Amazon originally, I was never able to get the device past the Bluetooth connecting stage of setup..(the very first thing after plugging it in) we called the help line and spent over an hour on the phone with a Arris tech. They couldn't fix it, so they had us return ours and they would send us new ones. We are having the same issue with the new ones... we have done everything we found online and nothing is working.

411
S
Wi-Fi Warriors
1 month ago
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The Many
YouteaThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 satellite Disconnected. Adding Failed After Factory Reset

After a year of using the W31 mesh, all a sudden, the satellite led turned red. I did a power cycle, the satellite turned back on, but couldn't connect to the main router.Then I did a factory reset on the satellite (holding reset button for 10 seconds). When it came back, I tried to add the satellite, its stuck on the "Connecting to your Satellite" screen. No matter how many times I tried (even reinstalling the app), the app can't find the satellite. Help.

511
S
Wi-Fi Warriors
2 months ago
I
The Certified
ian02054The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to log in to app

I have a W130 that is all working fine from a netwrok point of view, but when I try to go into the android (v13) app (v 4.3.4) it was asking me to go through the setup procedure again (tried on two android devices, Phone and tablet) but would loop after the model was selected, and it was searching for the device. (I am sitting next to the main AX7800)I cleared out the cache for the surfboard max app on teh phone, and then it asked me to login with my email.. it sent me the verification code, which I typed in, and then the app loops on that screen.. (been waiting 10 mins on that screen)When I kill that and go back into the app, I get “1 validation error detected at ‘proposedPassword” failed to satisfy constraint:Member must satisfy regular expression pattern: ^[\s]+.*[\s]+$” when I try to sign in again.I then uninstalled the app, and reinstalled it, but I get the same looping on the verification screen (It says code verified at the top, but loops when I say next)Is there an alternate wa

232
I
The Certified
2 months ago
N
The Many
NewbieThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
Can I enable a guest network on my Max W161 when it is in bridge mode?

I am using a G36 as my cable modem, router, and core WiFi network.  I just added a W161 main and satellite mesh unit and installed the W161 in bridge mode so we will have one, unified network throughout the house. I was able to enable a guest network on the G36, but the Surfboard Central app won’t seem to let me activate a guest network on the W161. The W161 broadcasts a guest network, but I can’t configure it with a password. I’d like to have guest network coverage throughout the house, not just where the G36 broadcasts its WiFi signal. Is a guest network not configurable if I’m using the W161 in bridge mode? If it is, how can I set it up (or, put another way, what am I doing wrong)? Thanks!

223
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Wi-Fi Warriors
2 months ago
B
The Many
bcaka1The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Access the W133 Router

Does the W133 router have a browser interface? If so how to access? Or am I limited to the phone app?

541
S
Wi-Fi Warriors
3 months ago
W
The Many
windycityflierThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
mAX Plus Mesh Wi-Fi® 6 Router (model W30 AX7800) - only compatible with 500Mbps Internet? Bridgemode?

There seems to be conflicting messages on the box / tech specs. For example, specs say Download Speeds:  (Wi-Fi 6) speeds up to 7.8 Gbps , yet the box says “perfect for 500 Mbps speed internet plans”. Do i need to get 500Mbps plan or will 2 of these work for a 1000Mbps plan ?  I prefer to get the 1000Mbps plan, use the xFinity Gateway and use BridgeMode with these 2 Arris routers. Thanks all!

432
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The Many
3 months ago
S
The Many
SurfboarderThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21 Online But not showing in SBC app. cant add satelite

Had one of my W21s go down after the software update bricked one of my routers.received my replacement, and have been trying to add the second replacement w21 router as satellite. unfortunately, the main router doesn't show in surfboard central. I only see the modem in the application, so it won’t let me add a satellite. the main w21 router is blue and connected to the internet; just doesn’t show up in the Surfboard Central Application; therefore can’t add the satellite.saw a similar post, but didn’t see the issue ever resolved. 

533
S
Wi-Fi Warriors
3 months ago
D
The Many
DorianzmThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Wi-Fi ranges on 2 W21 routers

So I'm new with these routers, and I'm wondering I have 2 of these. Can I put one where my modem is at and also one on the opposite side of my house. Will it make the range further if I do that. Also, these are only Wi-Fi 6 not Wi-Fi 6E, so I can't get the 6GHz with these correct? Also, to get its max potential I need cat6 cables not cat5E. Am I correct about this?

461
N
Rockstar!
3 months ago
G
The Many
GeobobThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Android v14 will not connect via Bluetooth to W130

New W133 Router will not connect via Bluetooth. Have re-installed Surfboard Central several times, went through complete setup process per Community Group forum recommendations, Android devise sees the Max Pro router in Bluetooth settings and pairing mode, Max Pro continues with blue blinking light- will not connect. Tried Factory reset to no avail. Also using Arris Surfboard S33 Modem. 

722
G
The Many
3 months ago
M
The Many
mioppolo4The Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
xfinity with W21 mesh system slow upload speeds

Have Xfinity Internet with an XB8 Xfinity gateway. This gateway is in bridge mode and I have a W21 mesh router connected to it. There’s currently 1 satellite attached to the system and I plan to add a second satellite.  internet plan is 500 mbs upload and 20 mbs download speed.I have a wireless security camera that is receiving a strong signal 52 dBm but has erratic upload speeds. Sometimes 14 mbs sometimes around 1 mbs upload speed. (Camera needs 2 to function properly). Ran through troubleshooting steps with Xfinity including swapping out Xfin modem with a new one without success. Thoughts on next steps?  

392
M
The Many
3 months ago
C
The Many
comictimesThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
How to assign static IP on W30?

Is there a way to do this that I’m missing?My current setup is Xfinity gateway (modem, wifi turned off) → Surfboard W30 (primary router) → Surfboard W30 (satellite) → Roku (hardwired, device I want a static IP for)I have the Surfboard Central app installed on my phone and although I can see all the devices on my network and their IPs I don’t see any controls.I’ve tried connecting through my PC’s internet browser in various ways (all result in “unable to connect” errors):Using the router’s IP address (192.168.7.1 per IPconfig) and variations (192.168.7.0, 192.168.1.1, 192.168.100.1, etc) Both hardwired to the primary router and through wifi With and without the modem connected, including after unplugging the modem from router and restarting routerI cannot find a way to connect through a web portal, but also can’t find any controls for individual devices in the app. I must be missing something.

231
N
Rockstar!
3 months ago
K
The Many
kdpineThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
Issues with wired backhaul on W21

I just purchased a new W21, I now have 3 W21 units in my mesh network. I am trying to confirm if the wired backhaul I setup to one of the units is working. But I cannot find anywhere in the app where I can check this setup.I am using version 4.3.3 of the app on my I phone. Is there anyone that can help me confirm the wired backhaul is working?

453
S
Wi-Fi Warriors
3 months ago
J
The Many
jrahmThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
How to reinstall the app on W21

I have an established WiFi network at my house.  There are usually 20-25 devices logged on.  The network uses an ARRIS W21 with a W21 extender.  It has worked great for 2-3 years.  I have computers, cell phones, gaming systems, security cameras all successfully working.  I wanted to add a 2.4GHz (only) device and so i wanted to log into my router to momentarily disable the 5.6GHz band.  My Surfboard Central app was uninstalled from my cell phone, so i downloaded it and ran it but it hangs because the SC app can’t find the router.  I disconnected all the wired devices (not the cable modem LAN connection) and it won’t connect no matter what i do.  The error on my cell phone is: ‘Couldn’t find your mAX router.  We are not able to find your mAX Router nearby.’  Well, i’m standing next to it with WiFi enabled on my phone….NOTHING.  I’ve spent hours on this.  Please help me re-establish the Surfboard Central app so i can manage the router that is otherwise successfully working great.  Thank

491
N
Rockstar!
3 months ago
J
The Many
J-StizzyThe Many
asked in mAX® (W21/W121) | mAX® Express (W11/W122)
W21(Dual pack)Can’t Get Ahold of Customer Support!!!

2 of my 3 W21 Sattelites suddenly stopped working. I called Arris a week ago they gave me a Case# and told me they would ship replacements out immediately. Received zero update, I’ve been trying to call ARRIS customer support but instantly get hung up on. And yes I have the correct number. I got it from this website. I go to check my warranty through the website and it won’t even let me input my serial number to issue a claim here. I go to check my case number and I just get a error loading page. Arris has basically made it impossible to contact them, get an update. I’m not sure if they care about their reputation or keeping customers but it’s looking like they don’t. Very disappointed. I’m hoping Arris will reach out to me to get this issue resolved.

181
J
The Many
3 months ago
A
The Many
angelfmrThe Many
asked in mAX® Wi-Fi® 6E (W61/W161)
can you add 2 satellite w161

Add satellite w161, Main + 2 satellite.

504
N
Rockstar!
4 months ago
J
The Many
jmtayl30The Many
asked in mAX® DASH (WC4S)
Surfboard app keeps reverting to “select your device” afyer network set up

I’ve set up my Surfboard mAX dash and whenever I re-open the app it wants me to re-select the device and go through the steps to set up the network again. I’m connected to the WiFi network coming from the device the app thinks I need to set up, seems like an issue in the app but I can’t figure out a work around. At one point, the app randomly opened back to the my network screen and I was able to add my satellite no issue. Ever since, the app opens to the “select your device” screen. Is this just a terrible bug with the app? 

151
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Wi-Fi Warriors
4 months ago
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