mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Just purchased and looking to setup but routers failing at firmware download.  I have successful internet connection and I've tried both routers. Internet:  spectrum fiberPhone: tried samsung fe 24 and iPhone 16Arris w30 both having the same issue.

Why is the W31 router not listed in any of the device setup menus if it’s not an outdated device?I restarted my router through the surfboard central app and it’s now stuck on blinking between yellow and blue, indefinitely. I manually restarted the router, unplugged it for 1-3 minutes. I held down the restart button for 30 seconds. I pressed restart in the app again. I can’t re-add the device because you’re not listing it in any of the device setup menus so I can start a new network from scratch. Why would you do that?

I got the surfboard working great, but then all of a sudden it’s crashed and I can bring it back it’s hooked up through Ethernet line & is fiber this happens before, which caused me to box it up and forget it.   is the AT&T modem blocking the arris WiFi satellites & if so, how do get it to grant access  anyone else have this issue 

I’ve spent a total of days trying to figure out how to set up and access the network settings of the W130 mesh system. I can set up wifi, but the app crashes on multiple devices (spanning Android 9 to 15) if I touch any area of my screen to access any menus after very initial setup.Given the number of complaints and that the software, with these issues, hasn’t been updated since Feb 24th (https://play.google.com/store/apps/details?id=com.arris.sbc&hl=en_US), when can we expect the app to actually be fixed?

I just got my w130 mesh routers and initially couldn’t connect to internet.  next day could get to internet and no SW update available.  Created SSID and password crashed.  restarted the whole process multiple times this time checks for SW updates and just times out error same as above post or BT disconnects.  I’m hoping tomorrow the servers are functioning and either there are no updates or the updates get installed.  I would like to get back to being able to create SSID and PW.  I’m hoping servers are down causing this issue.

I bought brand new routers from you and they are failing to initialize 

How to remove a satellite? 

I am unable to log into the Surfboard Central app on IOS.  I get to the point of the code verification.  I entered in the code that was sent to my email.  The page says “code verified”, but then underneath that it says “Wrong input parameter types”.  I can’t get past this page to log into the app.  I tried downloading the app on 3 different IOS phones and iPads and i get the same issue.  Does anyone know how to get passed this??

I am able to set up the main router and when i go to try to set up the satellite device in the Surfboard Central app.  When I click on the “Next” button, nothing happens.  I tried for over 30 minutes trying to click the Next button and nothing happens.  If I close out the app and try to log in again, I get prompted to set up everything all over from scratch.  It also takes about 20 tries each time to get the app connected to the device.  Each try takes me over an hour. Things I’ve tried:Restarting the phone Reinstalling the app Tried installing the app on other phone and tablets Tried switching the Mesh units (swap router and satellite) Factory reset the routers Have the satellite sitting right next to the router

Hi everyone. I have a G36 cable modem connected to one MAIN W30 extender/router via ethernet cable.The main W30 is connected to two other extenders.  I noticed on the Surfboard app GUI settings that I can enable bridge mode. But I also see this bridge mode setting using the web interface to my modem.Which one should I use to turn off the wifi for my mesh setup? Turn on Bridge mode at the my Modem, or use the app. to turn on bridge?  Trying to avoid the double NAT issue.

Issue - I am having major issues with my recently purchased ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System when attempting to reconnect smart switches as well as new cameras and front door bell bought on Amazon from Aosu.Firstly, I have a Wow internet provided modem/router model ARRIS TG2472G that provides 2 wifi streams, one at 2.4 ghz and another at 5 ghz each with their own unique SSID. I use the 2.4 ghz SSID for the smart devices that turn lights on and off via Alexa as well as Alexa echo devices and 5 ghz SSID for Amazon fire sticks to stream Amazon TV and live cable TV while PC equipment is hard wired on the Lan. All was well other than the range was limited to inside the house and newly purchased exterior cameras needed extra range from the wifi network. Hence I purchased the Surfboard solution from Arris.Problems that surfaced.Normally I would have gone to bridge mode on the Wow modem/router and let the Surfboard do all the routing but I didn'

My modem randomly went offline last night. I have reset it multiple times both last night and today with no luck- tried unplugging as well. The modem itself appears to be connecting to devices but the modem will not connect to the internet at our apartment. No one else is having internet issues so I’m unsure what to do next.   

I’m using a W31 as my WiFi router with 2 W31 satellites.  All three are using channel 11 for the 2.4GHz band which is causing a great deal of signal interference.  How can I change the channel?

I am trying to set up the W130 using Surfboard Central. And am experiencing the following:Surfboard Central App doesn’t retain settings on main router.  Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite.  I have yet to get the satellite working.Things I have done so far:Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app.  This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices.  If I try to go through the Add Satellite setup, the app stalls and ultimately crashes.  What in the heck can I do to either get these routers working properly?  Or, what is my recourse for warranty replacement or refund?

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ? 

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this. 

Can the mAX Pro W133 be customized like New Wifi name, etc??? ThanksDavid

I recently created my home network with the W133 mesh system. I would like to add one more mesh router to the system. Can I purchase a single W133 router or do I have to buy the system with 2? Is there another mesh router that would be compatible with my W133 system?

Title sort of explains it. I'm wondering if there's a way to see the devices connected to the guest network. I'm using the Surfboard W130. Everything else has been somewhat easy to manage, but I'm trying to ensure my smart lightbulbs are using the guest network as opposed to the main one.

arris surfboard W31 i want to setup a guest 2.4 ghz network

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 routers - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds. Will I be able to add one W130 as a 3rd wifi router to boost speed and performance ? will the 3 be compatible ? any ideas please ?  Thank you !! 

I just got a w130 surfboard max plus system. I’ve been around computers over 25 years so I’m not a complete noob. I have to say the app leaves a lot to be desired.I have a Netgear CM1000v2 cable modem (not WiFi). The app at one point tells me to connect the Ethernet cable to the WAN port on the w130. I may be assuming a lot but the only Ethernet it could be is the output from the Netgear modem. That is the same cable that connected the modem to the router I’m trying to replace. Then on the next page it asks for the WiFi login. It will not under any circumstances let me use the wired connection even though it just instructed me to do it. Any suggestions? Thanks. 

I have a Promax W31 router that is connected to a S33 modem. Surfboard as set up on an old android device. Today I rebooted the router and that caused a major issue. I've confirmed the modem and internet work fine.  After having to reboot the Promax w31 router, I could not get the app to recognize the router. I tried all of the tips including unplugging and plugging in the modem, the router; and uninstalling and reinstalling the app. I was informed that due to a batch update of Android 14 and 15, the app will not recognize the router. I was told there was not a workaround. Has anyone with Android 14 or 15 figured out how to get the app out of the loop and to actually recognize the router?

I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.  

I brought this from Amazon originally, I was never able to get the device past the Bluetooth connecting stage of setup..(the very first thing after plugging it in) we called the help line and spent over an hour on the phone with a Arris tech. They couldn't fix it, so they had us return ours and they would send us new ones. We are having the same issue with the new ones... we have done everything we found online and nothing is working.