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mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX® Wi-Fi® 6 AX11000 (Pro) & AX7800 (Plus) Mesh Routers

  • 82 Topics
  • 177 Replies
82 Topics
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The Many
Expat-MikeThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Smartlife Android app that fails on mesh surfboard

Issue - I am having major issues with my recently purchased ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6 System when attempting to reconnect smart switches as well as new cameras and front door bell bought on Amazon from Aosu.Firstly, I have a Wow internet provided modem/router model ARRIS TG2472G that provides 2 wifi streams, one at 2.4 ghz and another at 5 ghz each with their own unique SSID. I use the 2.4 ghz SSID for the smart devices that turn lights on and off via Alexa as well as Alexa echo devices and 5 ghz SSID for Amazon fire sticks to stream Amazon TV and live cable TV while PC equipment is hard wired on the Lan. All was well other than the range was limited to inside the house and newly purchased exterior cameras needed extra range from the wifi network. Hence I purchased the Surfboard solution from Arris.Problems that surfaced.Normally I would have gone to bridge mode on the Wow modem/router and let the Surfboard do all the routing but I didn't want to disrupt my wif

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AnnaFilidore
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
w30 offline

My modem randomly went offline last night. I have reset it multiple times both last night and today with no luck- tried unplugging as well. The modem itself appears to be connecting to devices but the modem will not connect to the internet at our apartment. No one else is having internet issues so I’m unsure what to do next.   

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Wi-Fi Warriors
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scilibertiThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 Changing WiFi Channels

I’m using a W31 as my WiFi router with 2 W31 satellites.  All three are using channel 11 for the 2.4GHz band which is causing a great deal of signal interference.  How can I change the channel?

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Wi-Fi Warriors
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The Many
slang1272The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to Set up Satellite on W130

I am trying to set up the W130 using Surfboard Central. And am experiencing the following:Surfboard Central App doesn’t retain settings on main router.  Every time I open the app it attempts to walk me through set again and again. During setup the app stalled and crashed while trying to add the satellite.  I have yet to get the satellite working.Things I have done so far:Tried set up on both android and iphone devices. Factory reset router and went through setup again….and again. Cleared cache/data in the app.  This sometimes allows me to get to the management screen, but no devices appear connected to the router, despite there being more than 20 connected devices.  If I try to go through the Add Satellite setup, the app stalls and ultimately crashes.  What in the heck can I do to either get these routers working properly?  Or, what is my recourse for warranty replacement or refund?

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Wi-Fi Warriors
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The Many
Steeltiger1The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to add satellite on SBC app in w133

Surfboard app won't let me add additional satellites to my w133 mesh system. I have looked through all the previous questions like mine and the only thing that anyone says is to reinstall the app. I've done that over 20 times and 20% of the time I have to completely reinstall my network. This app doesn't work! Is there anyone out there with intelligent rational answers that don't involve the delete and reinstall the app ? 

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The Certified
Faiz.zaman35The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
my guest network is slow on W30

My guest network is very slow and not close to my normal network speed. Is there anyway to fix this. 

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Wi-Fi Warriors
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The Many
Tbird35thThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Customizing new wifi name on mAX Pro W133

Can the mAX Pro W133 be customized like New Wifi name, etc??? ThanksDavid

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Wi-Fi Warriors
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The Many
SadamsThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
need additional mesh router satellite with w133

I recently created my home network with the W133 mesh system. I would like to add one more mesh router to the system. Can I purchase a single W133 router or do I have to buy the system with 2? Is there another mesh router that would be compatible with my W133 system?

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Wi-Fi Warriors
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xVossThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
View devices on guest network. Surfboard W130

Title sort of explains it. I'm wondering if there's a way to see the devices connected to the guest network. I'm using the Surfboard W130. Everything else has been somewhat easy to manage, but I'm trying to ensure my smart lightbulbs are using the guest network as opposed to the main one.

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Wi-Fi Warriors
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The Many
blackhart762The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 setup guest 2.4 ghz network

arris surfboard W31 i want to setup a guest 2.4 ghz network

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Wi-Fi Warriors
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BalakcThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Can i add mAX W130 as a 3rd satellite to W121 Kit - Two W21

Hi,I have the following Arris Setup:Modem : S33Wifi Router : W121 Kit - Two W21 routers - SURFboard mAX Mesh Wi-Fi 6 system - AX6600 Speeds. Will I be able to add one W130 as a 3rd wifi router to boost speed and performance ? will the 3 be compatible ? any ideas please ?  Thank you !! 

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tweezakThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
max w130 mesh - app gives conflicting instructions

I just got a w130 surfboard max plus system. I’ve been around computers over 25 years so I’m not a complete noob. I have to say the app leaves a lot to be desired.I have a Netgear CM1000v2 cable modem (not WiFi). The app at one point tells me to connect the Ethernet cable to the WAN port on the w130. I may be assuming a lot but the only Ethernet it could be is the output from the Netgear modem. That is the same cable that connected the modem to the router I’m trying to replace. Then on the next page it asks for the WiFi login. It will not under any circumstances let me use the wired connection even though it just instructed me to do it. Any suggestions? Thanks. 

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KarltonThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
will surfboard app work with Androind 14 on W31

I have a Promax W31 router that is connected to a S33 modem. Surfboard as set up on an old android device. Today I rebooted the router and that caused a major issue. I've confirmed the modem and internet work fine.  After having to reboot the Promax w31 router, I could not get the app to recognize the router. I tried all of the tips including unplugging and plugging in the modem, the router; and uninstalling and reinstalling the app. I was informed that due to a batch update of Android 14 and 15, the app will not recognize the router. I was told there was not a workaround. Has anyone with Android 14 or 15 figured out how to get the app out of the loop and to actually recognize the router?

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plemans
Juggernaut
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The Certified
Cpevans10The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
stuck trying to connect to bluetooth

I cannot get past the first portion of the mesh wifi system setup. Stuck trying to establish network connection.  

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Wi-Fi Warriors
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User8892The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W30 mAX - No internet

I brought this from Amazon originally, I was never able to get the device past the Bluetooth connecting stage of setup..(the very first thing after plugging it in) we called the help line and spent over an hour on the phone with a Arris tech. They couldn't fix it, so they had us return ours and they would send us new ones. We are having the same issue with the new ones... we have done everything we found online and nothing is working.

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Wi-Fi Warriors
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The Many
YouteaThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
W31 satellite Disconnected. Adding Failed After Factory Reset

After a year of using the W31 mesh, all a sudden, the satellite led turned red. I did a power cycle, the satellite turned back on, but couldn't connect to the main router.Then I did a factory reset on the satellite (holding reset button for 10 seconds). When it came back, I tried to add the satellite, its stuck on the "Connecting to your Satellite" screen. No matter how many times I tried (even reinstalling the app), the app can't find the satellite. Help.

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Wi-Fi Warriors
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The Certified
ian02054The Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Unable to log in to app

I have a W130 that is all working fine from a netwrok point of view, but when I try to go into the android (v13) app (v 4.3.4) it was asking me to go through the setup procedure again (tried on two android devices, Phone and tablet) but would loop after the model was selected, and it was searching for the device. (I am sitting next to the main AX7800)I cleared out the cache for the surfboard max app on teh phone, and then it asked me to login with my email.. it sent me the verification code, which I typed in, and then the app loops on that screen.. (been waiting 10 mins on that screen)When I kill that and go back into the app, I get “1 validation error detected at ‘proposedPassword” failed to satisfy constraint:Member must satisfy regular expression pattern: ^[\s]+.*[\s]+$” when I try to sign in again.I then uninstalled the app, and reinstalled it, but I get the same looping on the verification screen (It says code verified at the top, but loops when I say next)Is there an alternate wa

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The Certified
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bcaka1The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Access the W133 Router

Does the W133 router have a browser interface? If so how to access? Or am I limited to the phone app?

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Wi-Fi Warriors
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The Many
windycityflierThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
mAX Plus Mesh Wi-Fi® 6 Router (model W30 AX7800) - only compatible with 500Mbps Internet? Bridgemode?

There seems to be conflicting messages on the box / tech specs. For example, specs say Download Speeds:  (Wi-Fi 6) speeds up to 7.8 Gbps , yet the box says “perfect for 500 Mbps speed internet plans”. Do i need to get 500Mbps plan or will 2 of these work for a 1000Mbps plan ?  I prefer to get the 1000Mbps plan, use the xFinity Gateway and use BridgeMode with these 2 Arris routers. Thanks all!

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GeobobThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Android v14 will not connect via Bluetooth to W130

New W133 Router will not connect via Bluetooth. Have re-installed Surfboard Central several times, went through complete setup process per Community Group forum recommendations, Android devise sees the Max Pro router in Bluetooth settings and pairing mode, Max Pro continues with blue blinking light- will not connect. Tried Factory reset to no avail. Also using Arris Surfboard S33 Modem. 

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comictimesThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
How to assign static IP on W30?

Is there a way to do this that I’m missing?My current setup is Xfinity gateway (modem, wifi turned off) → Surfboard W30 (primary router) → Surfboard W30 (satellite) → Roku (hardwired, device I want a static IP for)I have the Surfboard Central app installed on my phone and although I can see all the devices on my network and their IPs I don’t see any controls.I’ve tried connecting through my PC’s internet browser in various ways (all result in “unable to connect” errors):Using the router’s IP address (192.168.7.1 per IPconfig) and variations (192.168.7.0, 192.168.1.1, 192.168.100.1, etc) Both hardwired to the primary router and through wifi With and without the modem connected, including after unplugging the modem from router and restarting routerI cannot find a way to connect through a web portal, but also can’t find any controls for individual devices in the app. I must be missing something.

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Rockstar!
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The Many
StashdaddyThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
SURFboard mAX W130 Error code:0014-1202

My SURFboard mAX W130 has been working for over a year. The power went out for a few minutes and now none of my devices can see the network. Modem is on and the device has the blue ring (cable is working) but the network name, nor any factory reset name shows as available on phones or laptops. Using the app, I get Error Code:0014-1202, can’t find out how to get it to work. Any ideas?

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Wi-Fi Warriors
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The Many
awhittThe Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Max Pro W133 Mesh System Compadibility

Will the max pro Mesh System work with a g34 modem/router

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Wi-Fi Warriors
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The Certified
robapodacaThe Certified
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Bluetooth connection failure on W31

I have this same error when trying to install a W31 satellite at my moms house . Yes, I used her cell phone with the app.. Had no issues when installing a W31 satellite in my home using the app on my cell phone. I have reset the W31 satellite unit several times by pressing reset button for 15 seconds. I have also confirmed bluetooth on her phone has paired with the W31. But, everytime I go through installation I get the “Bluetooth Connection Failed” error message every time as per image above. I have been through this process about 10 times with the same result. Also, light on the W31 is flashing amber, green, and  blue. Eventually, the W31 would not even go through the forst part of the install. Seems like a broken W31 to. me. Any suggestions short of returning the W31 to seller?

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The Certified
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The Many
Basilk15The Many
asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)
Any Upgrade in W133

I have an older Mess WiFi and wondering if its time to upgrade 

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Wi-Fi Warriors
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