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mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX® Wi-Fi® 6 AX11000 (Pro) & AX7800 (Plus) Mesh Routers

67 Topics
135 Replies

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67 Topics

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Newest first

User8892The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W30 mAX - No internet

I brought this from Amazon originally, I was never able to get the device past the Bluetooth connecting stage of setup..(the very first thing after plugging it in) we called the help line and spent over an hour on the phone with a Arris tech. They couldn't fix it, so they had us return ours and they would send us new ones. We are having the same issue with the new ones... we have done everything we found online and nothing is working.

411

1 month ago

YouteaThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 satellite Disconnected. Adding Failed After Factory Reset

After a year of using the W31 mesh, all a sudden, the satellite led turned red. I did a power cycle, the satellite turned back on, but couldn't connect to the main router.Then I did a factory reset on the satellite (holding reset button for 10 seconds). When it came back, I tried to add the satellite, its stuck on the "Connecting to your Satellite" screen. No matter how many times I tried (even reinstalling the app), the app can't find the satellite. Help.

511

2 months ago

ian02054The Certified

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Unable to log in to app

I have a W130 that is all working fine from a netwrok point of view, but when I try to go into the android (v13) app (v 4.3.4) it was asking me to go through the setup procedure again (tried on two android devices, Phone and tablet) but would loop after the model was selected, and it was searching for the device. (I am sitting next to the main AX7800)I cleared out the cache for the surfboard max app on teh phone, and then it asked me to login with my email.. it sent me the verification code, which I typed in, and then the app loops on that screen.. (been waiting 10 mins on that screen)When I kill that and go back into the app, I get “1 validation error detected at ‘proposedPassword” failed to satisfy constraint:Member must satisfy regular expression pattern: ^[\s]+.*[\s]+$” when I try to sign in again.I then uninstalled the app, and reinstalled it, but I get the same looping on the verification screen (It says code verified at the top, but loops when I say next)Is there an alternate wa

232

2 months ago

bcaka1The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Access the W133 Router

Does the W133 router have a browser interface? If so how to access? Or am I limited to the phone app?

541

3 months ago

windycityflierThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX Plus Mesh Wi-Fi® 6 Router (model W30 AX7800) - only compatible with 500Mbps Internet? Bridgemode?

There seems to be conflicting messages on the box / tech specs. For example, specs say Download Speeds: (Wi-Fi 6) speeds up to 7.8 Gbps , yet the box says “perfect for 500 Mbps speed internet plans”. Do i need to get 500Mbps plan or will 2 of these work for a 1000Mbps plan ? I prefer to get the 1000Mbps plan, use the xFinity Gateway and use BridgeMode with these 2 Arris routers. Thanks all!

432

3 months ago

GeobobThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Android v14 will not connect via Bluetooth to W130

New W133 Router will not connect via Bluetooth. Have re-installed Surfboard Central several times, went through complete setup process per Community Group forum recommendations, Android devise sees the Max Pro router in Bluetooth settings and pairing mode, Max Pro continues with blue blinking light- will not connect. Tried Factory reset to no avail. Also using Arris Surfboard S33 Modem.

722

3 months ago

comictimesThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

How to assign static IP on W30?

Is there a way to do this that I’m missing?My current setup is Xfinity gateway (modem, wifi turned off) → Surfboard W30 (primary router) → Surfboard W30 (satellite) → Roku (hardwired, device I want a static IP for)I have the Surfboard Central app installed on my phone and although I can see all the devices on my network and their IPs I don’t see any controls.I’ve tried connecting through my PC’s internet browser in various ways (all result in “unable to connect” errors):Using the router’s IP address (192.168.7.1 per IPconfig) and variations (192.168.7.0, 192.168.1.1, 192.168.100.1, etc) Both hardwired to the primary router and through wifi With and without the modem connected, including after unplugging the modem from router and restarting routerI cannot find a way to connect through a web portal, but also can’t find any controls for individual devices in the app. I must be missing something.

231

3 months ago

StashdaddyThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

SURFboard mAX W130 Error code:0014-1202

My SURFboard mAX W130 has been working for over a year. The power went out for a few minutes and now none of my devices can see the network. Modem is on and the device has the blue ring (cable is working) but the network name, nor any factory reset name shows as available on phones or laptops. Using the app, I get Error Code:0014-1202, can’t find out how to get it to work. Any ideas?

701

5 months ago

robapodacaThe Certified

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Bluetooth connection failure on W31

I have this same error when trying to install a W31 satellite at my moms house . Yes, I used her cell phone with the app.. Had no issues when installing a W31 satellite in my home using the app on my cell phone. I have reset the W31 satellite unit several times by pressing reset button for 15 seconds. I have also confirmed bluetooth on her phone has paired with the W31. But, everytime I go through installation I get the “Bluetooth Connection Failed” error message every time as per image above. I have been through this process about 10 times with the same result. Also, light on the W31 is flashing amber, green, and blue. Eventually, the W31 would not even go through the forst part of the install. Seems like a broken W31 to. me. Any suggestions short of returning the W31 to seller?

1995

5 months ago

Basilk15The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Any Upgrade in W133

I have an older Mess WiFi and wondering if its time to upgrade

401

7 months ago

erikaxe

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX PRO W31 Link Aggregation Control feature available in bridge mode?

Regarding Arris mAX PRO W31, is the Link Aggregation Control (LACP, 802.3ad) feature available and supported when the router is in bridge mode?

591

8 months ago

erikaxe

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

mAX PRO W31 firmware update failing

Current setup includes (1) Main node and (1) Satellite node, both model W31.The Satellite node firmware has been updated to version AXR.0813.231113.8, however the Main node firmware is stuck on version AXR.0612.221229.15.The Main node has been rebooted several times, and firmware remains on the old version. Is the update failing?

1862

9 months ago

Eman2949The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

w31 stops midway through setup after firmware updage 0000-1401

w31 stops midway through setup after firmware updage 0000-1401 Please help

591

9 months ago

mjacks155The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W30 mesh pro - Can't connect to network

Switched from cable to fiber network that is PoE can’t connect to network

621

10 months ago

loopedThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 remote management

Should I be able to change port forwarding and such from out side my LAN. It says I’m connected, can go in and edit items, but when I save them it’s not updating them. And why oh why can I no just connect to a web page to be able to manage my router like 99.9% of every other router out there?

773

10 months ago

fvillarsThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Cannot login to Surfboard Central App

OK - I have a very old house with wire mesh and plaster. It’s effectively a giant Faraday cage. This being the case, I set up two separate mesh systems (W33), using different email addresses. Naturally they must be child networks managed by an upstream router. Once I log out of one system, I can no longer log back in, even if I am connected to the proper Wi-Fi system. I get the message “ If you have already installed the mAX router, please connect your mobile device to the local Wi-Fi network.” Error Code 0015-1805. I am not asked for a userID or password. There is nothing to be done. The “Try Again” function just cycles the same message and error. Any advice?

1173

1 year ago

IsherwoodThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

New router not working in W31

I don’ know if I got duped or if I’m incredibly unlucky, but my new W31 router does not work. -Upon opening it yesterday, i noticed it had scuff marks already on it despite it being new. -After getting everything hooked up, and contacting Spectrum, my modem is online and working (solid blue light). -The router, however, gave me fighting vibes for nearly 4 HOURS of me working with the app that kept giving me ‘failed to connect’ notices, swapping cables, unplugging/replugging, reseting, etc. -Finally got it to not flash red/white, or to just stay on solid white (the ‘successful bootup light, but it would stay lit for 30minutes+) after all that, and this morning its back to a solid red light, no matter how many times ive reset or unplugged everything. Am i just doing something wrong? Anyone else have these issues? Ive used 4 different ethernet cables and plugged them all into the different WAN plugs (which flash green at the plug so i assume thats working)

2063

1 year ago

GordonDPikeThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Modem shows blue light , but router keeps coming up red

Router has worked fine for several months. Today it will not receive the signal form the modem, which is online, even with multiple restarts of both devices.

1031

1 year ago

fdiazaguirreThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W130 mAX Plus Mesh AX7800 WiFi 6

I bought the two towers mesh. But one is not working beyond the bluetooth. Is failing during internet connection step. I reset it many times and still not working. May I return it to ARRIS? I bought them through this website since I am in Argentina and they do not accept them beyond the two weeks.

1489

1 year ago

asap7770The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Arris W31 wifi mesh router will not restart.

Recently the W31 Arris router stopped working entirely and now flickers white/amber/blue repeatedly in that order. I cannot reset it as it just does this again. I cannot remove it over the app to try to reinstall. There is no way to solve this from my current knowledge as all online fixes have been tested to fail. Does anyone have any ideas as to how to fix a router that simply stopped working (1 year old) and is just flickering all LED colors repeatedly? Full current setup:Arris Surfboard SB8200 Arris W31 mesh wifi router

2816

1 year ago

Mark486The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

iPhone dropping on W31 mesh network

We have an iPhone that is dropping off my W31 network (base and 2 satellites), I have seen on the Apple forum that a DTIN setting on the W31 maybe set at “3” and for the iPhone to work properly it should be set on “1”. How to I change that setting or verify that is not my issue? I have multiple PC’s other iPhones, iPads etc that are not dropping. Everything has been reset multiple times… Thanks, frustrated!!!

472

1 year ago

adwebincThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

Error Code 0000-1401 on Max Pro W31s

I am reading other threads of users having this same issue. It sounds like in some cases it has been resolved. In my case it does not seem to be resolved. my WiFi network was down and I confirmed that the fiber and ONT was all working properly. So it seemed the only options was hard reset after hours of trouble shooting. I am running a mesh with 3 W31s. All three with complete resets are getting the 0000-1401 error. I’ve now spent 4 hours on this issue and what should be a very simple thing has burned significant time and tomorrow will be painful as a try to tether on video calls all day…Any suggestions on how to resolve?

1292

1 year ago

vfinley73The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 Stopped Working

Hi there,My W31 MAX Pro just randomly stopped working today. I have restarted it several times and even reset it to factory settings but it continues to blink red. Our home is wired for internet, and we’ve had it connected in our family room for at least 2 years, where it worked great. I just moved it and connected it directly to our modem and it still won’t connect. Is there anything else I can try?The error code I keep getting is 0000-1303. I have Spectrum internet and the model # of my modem is ET2251. It is DOCSIS 3.1 eMTA.Thanks in advance!

1221

1 year ago

beastmanThe Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

How to set up W31 with S33 by Frontier fiber internet service

I am using Frontier fiber for internet service. I have (2) Surfboard Max W31for a mesh setup. I prefer more control over my network and would like to see logs and some more advanced setup “Gaming”, Streaming etc from a modem/router. I purchased the S33 but does not have any features after hooking it up. What suggestions do you have for a modem that will give me more configuration capabilities?

1012

1 year ago

asap7770The Many

asked in mAX® Pro (W31/W133) | mAX® Plus (W30/W130)

W31 Malfunctioning

1871

1 year ago

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