- - Explore the Community
SURFboard.com

Community
Search

Unanswered questions

875 Topics

Recently active

Most views Most replies

PcweirThe Many

asked in G36

G36 default network does not appear in the list of available networks

Connects fine with my phone but is not available to my other devices

1 year ago

kellidoThe Many

asked in G34

Connected Device MAC addresses

*Nevermind… I figured it out* In my connected device list, a lot of them are showing unknown. How to I find the devices MAC addresses so I can verify they are legit and rename them? It’s weird this information isn’t listed… only the IP address is shown.

1 year ago

BigDamBrowncoatThe Many

asked in Installing my device with the mobile App

SURFboard Central mobile app setup

I have a G36, so I downloaded the SURFboard Central app for it, but I'm at an impasse with step 3 of the setup, "select your internet service provider", as my ISP (TDS Telecom) is not an available option to select, nor am I able to add TDS to the list of ISPs for selection. So, I can go no farther. How can I fix or work around this problem?

1 year ago

kim1aliThe Many

asked in Modem - General

kttutenThe Many

asked in SB6183

How do I change password for SB6183

How do I change password for SB6183?

1 year ago

BUG54The Many

asked in G34

Unable wireless connection on ARRIS G34, to HP Officejet Pro 8600 plus

Had to upgrade to new ROUTER/MODEM. G34. Network test results : "HP printer is unable to connect to your wireless router". My MAC filtering IS turned off. DIAGNOSTICS RESULTS show everything good, EXCEPT under settings: no filtering -FAIL.

1 year ago

NenaThe Many

asked in SBG10

Locked out

I am trying to create my own user id and password but I get this message: Invalid user name or password, or your access has been locked due to multiple failed login attempts! I’ve re set my modem 3 times, cleared my cache and still locked out.

1 year ago

TasracThe Many

asked in SB8200

SB8200 only getting Docsys 3.0 on upstream

My SB8200 modem is only connecting with Docsys 3.0 (Green) on upstream. The downstream is blue however. Any thoughts on what is causing this?

1 year ago

Rhetrick329The Many

asked in Gateways - General

Wifi wont connect

I just got my WiFi service installed with Xfinity and I have my own Arris surfboard modem/router. The WiFi won’t seem to connect and the blue light on the WiFi signal keeps blinking. The WiFi does not seem to be connecting and won’t work on my phone or laptop. How do I get it to connect? Unplugging it and restarting it doesn’t work.

1 year ago

keithnorton101The Many

asked in SURFboard Central Mobile App

Appears router factory reset no longer can use the Surfboard Central mobile app cached username\password

Appears router factory reset no longer recognizes the Surfboard Central mobile app cached username\password.Because of the sign-in on the app, the ‘admin’ username cannot be used and does not provide the admin password.Therefore I am unable to use the Web UI on the mobile app configure

1 year ago

HumormeThe Many

asked in SB6183

Carrier Locked SB6183

Hello, so I had purchased a SB6183 a few years ago, and had it working with my carrier which is optimum/altice at my old location. I moved and transferred my service to my new residence, but when I tried to use my original modem I had purchased, I was getting an error preventing me from using the modem. I called optimum/altice and they explained to me that for some reason the Mac address on my modem is still associated with my previous location and they couldn't fix it right there and there and would escalate it to another divisions. I haven't heard anything from there on the matter, but before I reach back out to them, is there any alternatives or fixes that I could do on my own, since the modem is mine and shouldn't be locked out because I moved. Thank you.

1 year ago

BGP_ITThe Many

asked in G34

G34 SSIDs disappear

On a fairly regular basis my G34 Wifi router/modem will stop broadcasting the SSIDs for 2.4 and 5. I’ve tried restarting and a reset. Nothing seems to make it stable. It still passes wired traffic and I have a TPLink AP that broadcasts without issue. None of the built in diagnostic tools are providing answers.

1 year ago

Rob WallaceThe Many

asked in mAX Mesh Systems - General

Virgin V3 in Modem Mode

I have a Virgin V3 Fibre modem Router, my set up is in Modem Mode and therefore acts as a modem only, during my set up I connected Via WAN Arris to #1 Out Lan on the V3 as it is the only port that has output - everything else is disabled. My connection during setup I chose the Fibre option but looking back it has its own WiFi and I am having a few issues keep going offline (think I should have chose the top one Cable Modem Only) and unable to secure a good Mobile speed check or internet speed check and the Lan connected appliances have no speeds attached, is this normal ? I have a W121 Arris set up.

1 year ago

Biot-SavartThe Many

asked in Modem - General

Services added do not save to router properties

Directions to what I need help with:File Explorer>Network>Network Infrastructure> right click Arris TG1682G (your router goes here) >Properties>Click Settings under “General” tab>Click “Add...” to add any service>OK. This may work for you, but when I click “OK”, I assume this would save the new service I have added, yet it never does. This is strange, as this worked for me back in 2019-2021, but doesn’t now. Please help. ISP: Comcast (this should not be relevant).

1 year ago

Kem HazarikaThe Many

asked in SVG2482AC

SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

1 year ago

fredbakThe Many

asked in Gateways - General

sbg6580-2 wifi download speeds

i currently have xfiniti 200mb service to my home when i do a speed test from any device hard wired to the modem its great i get that speed. When i do a device speed test that is on wifi I only get 20mb at best upload is consistant for bot WIFI connected devices and ethernet connected. Why is my WIFI download so low? how do i fix it.

1 year ago

js1701The Many

asked in G36

Arris G36 Wi-Fi goes offline intermittently. Event logs show missing option 82 and 24.

Randomly at least 2x a day, the wi-fi loses connectivity. At the same time, the ethernet connection works as expected. I then have to restart the modem to restore wi-fi connectivity. Event logs show this: ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 11/21/2022 19:23:27 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24 11/21/2022 19:23:27 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 11/21/2022 19:13:15 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 11/21/2022 17:58:05 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24 11/21/2022 17:58:05 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 11/21/2022 17:46:24 Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82 11/21/2022 16:48:51 Critical Firewall logsFW.IPv6 INPUT drop 1805 attempts 11/22/2022 23:29:37 Firewall BlockedFW.IPv6 FORWARD drop 150 attempts 11/22/2022 23:29:37 Firewall B

1 year ago

js1701The Many

asked in G36

Troubleshooting > Diagnostic Tools test fail while connected

I just setup the G36 Modem/Router & the Troubleshooting > Diagnostic Tools test fail while connected & online. This is with an Ethernet connection.Why is it failing?

1 year ago

Babuz1The Many

asked in SURFboard Central Mobile App

app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

1 year ago

Page 35 / 35

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.