Unanswered questions

881 Topics

B
The Many
Biot-SavartThe Many
asked in Modem - General

Services added do not save to router properties

Directions to what I need help with:File Explorer>Network>Network Infrastructure> right click Arris TG1682G (your router goes here) >Properties>Click Settings under “General” tab>Click “Add...” to add any service>OK. This may work for you, but when I click “OK”, I assume this would save the new service I have added, yet it never does. This is strange, as this worked for me back in 2019-2021, but doesn’t now. Please help. ISP: Comcast (this should not be relevant). 

1
S
VIP
1 year ago
K
The Many
Kem HazarikaThe Many
asked in SVG2482AC

SVG2482AC Disconnects every 10 minutes

The modem disconnects from the internet every 10 minutes and reconnects within 3 seconds. This continues every 10 minutes 24 hours a day. Happens when hardwired as well as WIFI on 5G and 2.4g.Tried a factory reset. Didn’t work. Used different laptops, windows 10 as well as apple for debugging all the same results.Any suggestion will be appreciated.

4
plemans
Legends
1 year ago
F
The Many
fredbakThe Many
asked in Gateways - General

sbg6580-2 wifi download speeds

i currently have xfiniti 200mb service to my home when i do a speed test from any device hard wired to the modem its great i get that speed. When i do a device speed test that is on wifi I only get 20mb at best upload is consistant for bot WIFI connected devices and ethernet connected. Why is my WIFI download so low? how do i fix it.

3
plemans
Legends
1 year ago
J
The Many
js1701The Many
asked in G36

Arris G36 Wi-Fi goes offline intermittently. Event logs show missing option 82 and 24.

Randomly at least 2x a day, the wi-fi loses connectivity. At the same time, the ethernet connection works as expected. I then have to restart the modem to restore wi-fi connectivity. Event logs show this: ti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 19:23:27    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24    11/21/2022 19:23:27    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 19:13:15    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 17:58:05    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 24    11/21/2022 17:58:05    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 17:46:24    Criticalti_dhcp6c: 72001011-DHCPv6 - Missing Required Option 82    11/21/2022 16:48:51    Critical Firewall logsFW.IPv6 INPUT drop    1805 attempts    11/22/2022 23:29:37    Firewall BlockedFW.IPv6 FORWARD drop    150 attempts    11/22/2022 23:29:37    Firewall B

1
S
VIP
1 year ago
J
The Many
js1701The Many
asked in G36

Troubleshooting > Diagnostic Tools test fail while connected

I just setup the G36 Modem/Router & the Troubleshooting > Diagnostic Tools test fail while connected & online. This is with an Ethernet connection.Why is it failing?

3
J
The Many
1 year ago
B
The Many
Babuz1The Many
asked in SURFboard Central Mobile App

app didnt finish setup

The app sort of worked up to the security check request to write the scrabbled word. Scrabbled word wasn’t visible. Refreshed, reconnect, try 10 times… same results new G36, freshly downloaded app, nothing… I have a new iPhone, up to date versionthe app seems buggy and I can’t use it.if I click the question mark on that Security check page it saysAccessDeniedAccess DeniedJBZ8EN1RPYS9WVZHbVp7WPQdUvvWZ8u0hWev7PhhBauI have not changed anything on the modem, just got it last night.

1
B
The Many
1 year ago
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