Just replaced a defective Netgear. Installed and contacted Cox who activated. Can see IP address, gateway, etc but Wi-Fi and LAN devices cannot connect to Internet. Wi-Fi (phone) shows as connected but no internet. Contacted Cox after activation and they now state they cannot see the device.
Best answer by SURFboard Moderator
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Hi Ridgely,
After activating the modem unable to connect to internet , check the followings to ensure for a better internet :
Check if the lights on G34 are Solid blue then try doing a Self Activation with your COX App .
If still unable to connect to internet try doing a Reset and try again .
If the lights on G34 are Flashing Green then its searching for downstream and upstream channels of the cable signals .
In both LED light status try doing a Re-Provision(remove HFC MAC ID and add it back and activate it again ).
Also make sure your ISP(Internet Service Provider) had removed your previous (netgear )HFC MAC ID .
Apart from the above, check with the below points also:
Check with the below link for the Reset :
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
Let us know if this helps.
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