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Wi-Fi Modems

Cable modems with built-in Wi-Fi router

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Gsrtr8300The Many

asked in SBG8300

Device not connecting on SBG8300

I have an SBG8300. The 2.4 and 5 G bands have been separated. I have 15 smart home devices connected to the 2.4, most of which work just fine (the ones that don’t are FEIT bulbs and outlets, which I have been told is a FEIT app problem. These problem devices randomly show offline). I recently bought a new device (a grill/smoker) but despite there being a full 5 signal bars, it won’t connect (it also requires the 2.4). The smoker will connect to my phone via hotspot, so the smoker manufacturer states it’s an issue with the router. But what that could be is anyone’s guess. So, anyone have a guess on what the problem could be? Thank you.

42 minutes ago

PawwyThe Many

asked in G34 | G36

Wi-Fi keeps dropping on G34

My modem keeps dropping WiFi every hour or so and I work from home all day, how do I fix this? Xfinity says its arris and needs update. I have to reboot non stop and causing work delays? Can you push the update! G34 MODEL , AX3000 WiFi 6.

1 hour ago

PawwyThe Many

asked in G34 | G36

Intermittent internet connection

I have the ax3000 and it drops WiFi every couple hours. There is no outage in the area. Past post say there should be an update pushed for using xfinity and nothing since December. I work full time at home and this product isn’t it

1 hour ago

SurfsdwnThe Many

asked in G34 | G36

G36 Guest Account is hidden?

I am unable to “find” my guest wi-fi network from my G36 router. It shows that it exists within the Arris SURFboard app on the “My Network” screen, but my Samsung S21-FE cellphone will not show it when scanning for networks – neither does my desktop. This is a recent development, as it has worked in the past. I use this specific network to connect my remote car charger in the garage.

2 hours ago

RichDThe Many

asked in G34 | G36

how do we check on replacement of modem

How do we check status of replacement modem

5 hours ago

RichDThe Many

asked in G34 | G36

modem is not working G36

Yesterday, suddenly my internet connection was disconnected. I checked with Xfinity. They confirmed there is no outage in my area. I tried power cycling as per Xfinity’s support instructions, I tried factory reset but it not resetting. The light is solid amber (indicating) power, but it does not cycle through any other color. I have scheduled Xfinity technician to visit tomorrow. There is a latest thread on this community which indicates that there is problem with G36 and Xfinity. Arris is going to take longer time to fix it. I own this modem; I have not rented it from Xfinity. My modem is under warranty till 2025. I bought this expensive modem based on recommended list by Xfinity. What are my options now? Will Arris replace my modem? Or I will be left hanging and has to buy another modem (preferably not Arris) as not having internet connection is not an option. Is it sold green and rebooting doesn't work mine. Started Friday

5 hours ago

abandon_gerundsThe Certified

asked in G54

Arris G54 DTIM Settings

So I’m at a loss….. I’m trying to locate the DTMI settings on the admin page for the Arris G54. But I’m not finding them anywhere. Am I just completely overlooking it?! thanks

1 day ago

rkralThe Many

asked in G34 | G36

Kra2106The Many

asked in G34 | G36

Unable to login the GUI web portal to Changing Wifi Channel on G34

I’m unable to log into the Web Manager to change my WiFi channel via this article. The portal asks for my password, which is shown not only on the Surfboard app on my phone but that I also saved to my password app when I originally set it up. I continue to receive a message “Please login first” after entering the correct username and password. How do I log in?

2 days ago

RichDThe Many

asked in G34 | G36

arris G36 stoped working stuck on sold green

My modem wont do a hard reset. Or any kinda of rest. It's stuck on sold green. Luckily I have my old modem still. This modem. Not even a year old yet

2 days ago

billyhpfongThe Many

asked in G34 | G36

g34 - Lost mimu function

The G34 modem has lost mimu function after firmware update

2 days ago

Airway911The Many

asked in SBG8300

Modem not turning on ARRIS SURFboard SBG8300

ARRIS SURFboard SBG8300My modem is not powering on when plugged in. No lights come on. Other devices plugged into the same outlet are working properly. I tried removing and replacing the power supply several times. I have tried another outlet with no success.

2 days ago

LamplThe Many

asked in G34 | G36

How to get COX to push the DOCSIS Upgrade - G36

The current information on my G36:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:{edit:personal information}RDK-B-LLC:rdkb-20200207SDK:N/AWi-Fi Driver:N/A

2 days ago

MarkMorrisThe Many

asked in Wi-Fi Modems - General

wifi and Ethernet addresses not communicating SBG6900

the issue here is that the router's Ethernet and WiFi addresses can't communicate with each other, which is why the NAS and the WiFi currently can't connect, I need the router to figure out how to get the WiFi and Ethernet subnets to talk to each other, whether that's setting them on the same subnet altogether, or enabling some sort of bridge, etc.How to do this??

2 days ago

JC_AdminThe Many

asked in SBG8300

Talktone Web Phone App is not working on SB8300

I have a web app Talktone to make phone calls using WIFI. It was working fine, but all of a sudden it states that it is being blocked by the firewall that I never did anything. I was using the SBG6900 DOCSIS 3.0 I ended up buying the SBG8300 DOCSIS 3.1 and the same issues. Spectrum told me that they changed to a new version because of speed. Can anyone explain/help. Thank you!

2 days ago

gregirbyThe Many

asked in G34 | G36

Activate ARRIS G36 with Xfinity

Tried to activate my ARRIS G36 with Xfinity but they said my modem was refurbished and that it was still registered to another user. I purchased it at Best Buy and thought it was new. What do I do?

2 days ago

kevincaloriThe Many

asked in Wi-Fi Modems - General

How to Access Advanced Settings on Surfboard Modem?

Hi everyone, I am looking to access and adjust the advanced settings on my Surfboard modem but can’t find the options I need. Could someone guide me on how to access these settings? I want to know regarding Change the Wi-Fi channel , Adjust QoS settings and enable/disable guest networks I have already logged into the modem’s admin page; but I am not sure where to find these options. I have checked Surfboard Modem User Guide and splunk documentation for reference . Any help would be appreciated! Thanks in advance!😊

2 days ago

balenasandwichThe Certified

asked in G34 | G36

ISP security alert on G34

I received an alert email from my ISP flagging a potential security issue. I called to get more information, but they told me that they wouldn’t be able to provide any more info on the source of the alert or any IPs associated with it because I’m not using their special equipment. Instead, they directed me to contact my router provider, stating that they would be ale to access my router and see more information on the event. It sounded like BS to me, but is this true? I have an Arris G34. The logs on the router itself aren’t too helpful. The only strange thing is a number of entries starting about two days before the security email arrived:IGD: config.utapi s_add_portmapdyn: add entry (index 1): add/overwrite entry param portmap_dyn_1 value:enabled,none,43431,192.168.0.***,7070,tcp,165600,1721088246,AnyDeskThere are 66 of these entries in total, with three occurring almost exactly at the 4th minute of every hour, for 22 hours. The redacted local IP is my desktop.So, is this an attempt

2 days ago

TingponmeThe Many

asked in SBG8300

Latency down on SBG8300

How can I get my Latency down? I’m on a Xbox One S. With an Acers monitor 240hz 0.5 ms 1440 HD. SBG8300 is my model. I have Xfinity there best package. Speeds are great. But that Latency?

3 days ago

cocoadogThe Many

asked in Wi-Fi Modems - General

replacing existing arris modem router with new arris modem router

Will the surfboard app give me option to recognize new arris modem router? Don’t see option on app.

3 days ago

SurfBoardG36The Many

asked in G34 | G36

Unstable internet connect with G36

I had recently purchased and installed a Surfboard G36 for Xfinity service. Earlier I had a older model of Surfboard and connection kept dropping. So, I ended up increasing to 1Gbps service with G36 with a hope of having an uninterrupted network. But it has been terrible even with G36 and I have to restart the modem multiple times in a day. Going through this is not helpful either - http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels.

3 days ago

jeff_smeltzThe Many

asked in G34 | G36

wifi speeds are horrible on G36

I just bought the arris surfboard g36 for my home, when I first hooked it up I was getting 164 plus upload speed and 164 plus download speed, now I'm down to 5 and under upload and under 3 download speed I contacted my wifi provider and they ran a bunch of test and it's nothing on the providers end I have no clue what to do.

3 days ago

Randall2022The Many

asked in G34 | G36

Unable to login GUI web portal to change the password

Struggling to log in on the web so I can change my password

3 days ago

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