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Cable modem and integrated Wi-Fi router

922 Topics

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AjlThe Many

asked in G34

G34 setup

I got a new router, but I have received no instructions on how to set it up.

6 hours ago

AMTZThe Many

asked in SBG10

admin12The Many

asked in SBG8300

SBG8300 - Firewall attempts and 1% packet loss

I noticed that in my firewall logs there are a lot of attempts. Not sure if this is normal or not but I have also been having issues with upload packet loss where I usually have 1% or less than 1% upload packet loss. Sometimes it can be worse, however I thought maybe if there is a lot of resources used on the firewall, then some packets may be getting dropped. Been having this issue for a while now. I use ethernet and also got a new line going to my house. I saw online that the SBG8300 has a puma 7 chipset which is defective, however I’m not sure if this is linked to my 1% packet loss at all. Here is an example of my firewall log: (this is just from a few hours after i hard reset the modem from the button on the back) FW.IPv6 INPUT drop 522 attempts 11/24/2023 05:11:23 Firewall Blocked FW.IPv6 FORWARD drop 273 attempts 11/24/2023 05:05:47 Firewall Blocked FW.IPv6 INPUT drop 9 attempts 11/24/2023 04:58:01 Firewall Blocked My upstream power levels are around

10 hours ago

jph57The Many

asked in SBG8300

SBG8300 parental control issue

I understand how to enter in websites and/or words to be blocked via the parental control using my Arris SBG8300. I understand making sure blocking is enabled and/or entering times for blocking. But I have a few issues I can't figure out how to solve. Issue #1 (and most important):Most websites I enter are blocked, but some I have entered are not blocked. For example, I need to block redgifs.com and youtube.com. These, along with a few more explicit sites, still are accessible on my kid’s school issued chromebooks. Issue #2I would like to delete or edit some of the websites I have previously entered to be blocked, but when I click on Edit or the trash can icon, I get an error message (500 - Internal Server Error). Issue #3Sometimes when I log into Parental Controls, the number of blocked websites is changed. Some are missing. Is there a limit I don’t know about? I have unplugged my SBG8300 for 5 minutes at a time, restarted everything (including computers) a number of times, b

11 hours ago

VDSwebThe Many

asked in SBG8300

How to set up extender with SBG8300 model

How do I connect an extender to the SBG8300 modem?

11 hours ago

HydroguyThe Many

asked in SBG7400AC2

Printer cannot be found connected to Surfboard SBG7400AC2 Gateway via ethernet cable

I have an HP-Color-LaserJet-CM1312-MFP printer that I am trying to connect via an ethernet connection to a SBG7400AC2 gateway. The printer installation program cannot see the printer. When it was connected to my previous Xfinity gateway I had to set up a static IP address for the printer before it could be recognized. I think I need to do that again But am not sure how to do that with SBG7400AC2 gateway or if I can add the printer to the network another way.. I have two Lenovo laptops that connect to the network either wirelessly or by ethernet when in their docking stations and need to connect to the Printer. .

13 hours ago

JerryLGThe Many

asked in G34

G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34

Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.

15 hours ago

HubbleJSThe Many

asked in G54

G54 Unable to go above 1Gbps on Cox

My new G54 WiFi 7 cable modem router is unable to connect above 1Gbps. Cox has listed in their documentation as G54 802.11AX modem and no setting within their system will allow modem to work above 1Gbps. If box/documentation says compatible with Cox, Charter/Spectrum, or Xfinity, is that only compatible at 1Gbps or 2Gbps?

16 hours ago

gallenThe Many

asked in G36

Unable to see 5G network

I have a G36 and it is configured to provide both 2.4G and 5G networks. In the router, everything looks fine. Broadcast network name is checked.However, the 5G network doesn’t show up as being available on any devices. I have even tried to join by specifying the SSID, but it says a network with that SSID is not found.

18 hours ago

RaugThe Many

asked in G34

5GHz network disappearing multiple times per daily in G34

I am using my G34 router with Xfinity Comcast and my 5GHz network will periodically disappear. This has happened consistently since I purchased the router in June. It used to happen about once a day, but has recently been accelerating - I now need to reset the router every 4-5 hours. I originally resolved the problem by utilizing an outlet timer to manually cycle the power to the device once a day, resetting the channel. Given the frequency, however, this is no longer sufficient.What is a long term solution to ensuring resilient 5GHz access?

20 hours ago

Argus25The Many

asked in SBG8300

SBG8300 wont load port forwarding page on web, AND I WILL NOT USE THE APP!

I bought an Arris SBG8300 a couple/few years ago so I wouldn’t have to lease a device from the cable internet providers. It’s been fine up until needing to use the port forwarding feature. I followed the manual and online instructions but either the port forwarding page never loads at all (is greyed out with a spinning wheel of doom forever -this happens on multiple PCs, hardwired and wireless, and I’ve tried five different current browsers: Edge, Firefox, Chrome, Safari, and Opera), or it loads but not completely (the option to select a device never appears and there’s no save button (got this in IE11). I’ve tried http and https. I’ve disabled UPnP. I made sure a bunch of other settings I don’t use are disabled (DMZ, port triggering, etc). there were a couple other similar posts on here and the answer was to try the Surfboard Central app, and I didn’t even know there were apps for this. I have always controlled my routers and modems and network devices via local computer. I installed

1 day ago

Cd1515The Many

asked in SBG8300

VPN?

Should the SBG8300 support VPN or is there a way to add it?

1 day ago

AlettaThe Many

asked in G36

Router not working- g36

My router is not working. I have tried resetting it and turning the router on/off. How can I fix this?

1 day ago

MBTCG1379The Many

asked in G36

Unable to setup the SBC app for G36

I only want to use the app to Rename my network and create a custom password other than the stock name and password that came with my G36

1 day ago

MarshakempThe Many

asked in SBG10

password to start it up for SBG10

I bought a new SBG10. It wont accept password provided to start it up. What do I do

1 day ago

NealThe Many

asked in SBG8300

how to change the Wi-Fi password and Surfboard central app - SBG8300

I forgot my password for the arris app and the Wi-Fi. Can I reboot the system and start over

1 day ago

ElectronicsNutThe Many

asked in SBG7600AC2

Latest Firmware for the SBG7600AC2?

Since purchasing the SBG7600AC2 modem I have not thought about updating the modems firmware to the latest version. Where do I find the latest version and how do I install it. I currently have the 7600 in bridged mode and connected to my Unifi system here at home.Thanks,ElectronicsNut

1 day ago

ElectronicsNutThe Many

asked in SBG7600AC2

How to access of the SBG7600AC2 modem in bridged mode with Unifi UDM-Pro connected

Well, I tried locating my User Manual for the SBG7600AC2 with no luck. I recall something about accessing the 7600 that is in bridged mode by accessing its 5G wifi. Also using 192.168.100.1 to gain access. Well that did not work. Is the only option left to disconnect it from the UDM-Pro and plug directly into the 1st port on the modem?Your thoughts

1 day ago

prayagThe Many

asked in G34

G34 Modem 5G band keeps disappearing

I am using my G34 router with Xfinity Comcast. From last few days, I’m only seeing 2.5 Ghz band in my devices, if i restart the router, the 5G band comes up, but it disappears after 2-3 hours. Any solution? I think 5G band gives me much better speed than 2.5 Ghz one.

1 day ago

paulfloreck123The Many

asked in G36

Need RMA/Refund for ARRIS G36 Surfboard

I have had considerable issues with my ARRIS G36 Surfboard. The latest issue with the device dropping the 5GHz transmitter, is super frustrating and requires a reboot to resolve. I submitted a topic on this (see attached) but no response from ARRIS (CommScope). I wish this was my only issue, unfortunately, it’s not.

1 day ago

Momma39The Many

asked in G34

Arris G34 has a solid orange light on .what can I do to make my modem work again?

My Arris-G34 has a solid orange light on the front it is usually green. No devices are able to pick my modem up. I have unplugged the devices and I have reset the device and nothing is working someone please help what is wrong with these Arris-G34 modems.

1 day ago

jdipeppeThe Many

asked in SBG7600AC2

internet connection keeps going out intermittently - SBG7600AC2

My internet connection keeps going out intermittently...should i reset my SBG7600AC2?

1 day ago

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