Gateways

Cable modem and integrated Wi-Fi router

1322 Topics

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The Many
aleiidiitaThe Many
asked in G34

slow speeds

my internet is very slow 35 dowload and 21 upload 

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The Many
6 hours ago
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jt55556734The Many
asked in G34

slow wifi and ethernet speeds

I have a 34 gateway and the wifi and ethernet speeds are extremely slow compared to what I pay for. I have a 600mbps plan and I get 150-200mbps on wifi and 100 on ethernet on the second port as the 1st port I only get 50mbps if anyone has any ideas I would be greatful.

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The Many
7 hours ago
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jbflakeThe Many
asked in G36

surfboard G3

Can anybody tell me if the surfboard G36 is compatible with optimum internet

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The Many
11 hours ago
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GGGThe Many
asked in G36

G36 - Intermittent internet connection

I purchased the combo through Amazon. As soon as the window closed to return (1 month), it started dropping connections. After 6 service provider visits and nothing was resolved because the modem router would work and as soon as the tech would leave, it started dropping connections. Sparklight cannot update firmware and Arris won't. This is the only item that I have purchased from Amazon that is absolute junk and not cheap. NO ONE will address this issue.

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The Many
11 hours ago
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The Many
Esdy7686The Many
asked in SBG10

SBG10 unable to register with Surfboard Central App Error 0000-1613

The surfboard central app is stuck on error code 1613 while trying to register a brand new SBG10 unit. I am able to connect to both the 5GHz as well as the 2.4GHz WiFi signals with my phone. I’ve tried the app while connected to both without any success. I am online and able to browse but how do I get access to manage my home WiFi primary and guest networks? 

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VIP
16 hours ago
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The Many
mkotlerThe Many
asked in SBG8300

SBG8300 remote management

How can I remote manage my SBG8300?  It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP.   Even the Arris app on my phone fails to find it.

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VIP
16 hours ago
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The Many
SWHThe Many
asked in G36

G36 firmware update issue

I just brought a G36, now being told I need a firmware update to 1.05I see a lot of frustration out there about this.Xfinity tells me they do not do it. Not true I know.Where do I go from here?Bottom line for me should I just return the g36?Sorry if this is old news. I should have done better checking before buying it.

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The Many
20 hours ago
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The Many
anirbanmoitraThe Many
asked in SBG8300

Showing 0 Device connected to SBG8300 Modem-Router

I have connected multiple devices to the Modem/Router combo that I bought recently. But the app is showing 0 devices connected. Is there anything I am missing to setup?

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The Many
1 day ago
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The Many
Rbyrd66The Many
asked in G36

Unable to sign into guest network and can't connect with blink camera on G36

I signed into my guest network and now I'm unable to get out of it and back to the normal network (not guest). Every time I try to sign into the not guest network it's saying wrong password, which is not wrong. This all came about from me struggling to connect my blink camera system, which failed miserably. 

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The Many
1 day ago
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The Many
GrylfThe Many
asked in Gateways - General

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help.I had a power problem recently,  and when fixed,  my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got  tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password'Oops! Invalid current user/password'. I've tried motorola,  the wifi key, with and without spaces.I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'Pulling my hair out here.I broke down and ordered a SBG8300 today. Since Xfinity upgraded my servic

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The Many
1 day ago
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The Many
mkotlerThe Many
asked in SBG8300

SBG8300 no longer works with xFinity

As with other posts, I am reporting the same now. I’ve had the modem working fine for almost 3 years and suddenly, it stopped working correctly.  As I am technical, I looked at everything and noticed it was no longer receiving a WAN IP, therefore, either the DHCP functionality on the modem is failing or DHCP server at XFinitity is having issues.  Talking to Xfinity support is a waste of time because they are Tier 1 ppl and only run Layer 1 tests.If I reboot it, it sometimes works, sometimes not. When it does work, I may be good for less than 24 hrs before it starts acting up again.I almost feel like this is some sort of scam to get people to rent their modems.Is there any troubleshooting I could do regarding the DHCP issue? Packet captures?

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The Many
1 day ago
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The Many
leighmezo01The Many
asked in Gateways - General

can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

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VIP
1 day ago
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The Many
ryangonzales00The Many
asked in G54

G54 stuck while updating

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

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The Many
2 days ago
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The Many
james9285The Many
asked in SBG10

My television shows are all blurry since installing SURFboard SBG10

 Why are all of my TV shows are all blurry since installing SURFboard SBG10

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VIP
2 days ago
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The Many
RickC1The Many
asked in SBG8300

2,4ghz network not visible on sbg8300

SBG8300, the 2.4ghz network is not visible to devices. Admin page says it's online. Have rebooted several times without luck. Have not factory reset yet. Any recommendations, ideas?

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VIP
2 days ago
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The Many
DonnaMBThe Many
asked in Gateways - General

No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times.  The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that.  Is that true?  I am not working so I can’t buy a newer modem nor rent it from my Internet provider.  My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated!  make sure 2 frequencies of my network are divided   one name for 2.4 network (2G)     one name for the 5g  

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VIP
2 days ago
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The Many
JandM ModemThe Many
asked in G36

Zoom or Teams Meetings on hardwired connection - G36.

We have a ARRIS G36 modem, with a 1 TB home coaxial connected  Xfinity link going to it. During every conference call, I either lose the connection, freeze up, or have generally bad connection. The modem is 1 year old, I am directly connected to it via Cat5E cable, there are 3 other devices connected wirelessly, what could be the issue???

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VIP
2 days ago
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The Many
240sxracnThe Many
asked in SBG8300

Warranty Expired on SBG8300

I checked the warranty of my SBG8300 and it says it is expired. How can that be when it hasn’t been activated yet? When does the warranty period start?

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VIP
4 days ago
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The Many
windyhawkThe Many
asked in G34

Is my firmware too old? - G34

Hi,  I recently bought a G34 and the version is as below:Software Image Name:AR01.04.028.01.01_040121_724.NCS.20.X2Firmware Version:01.04.028.01.01.NCS Is this firmware too old?  Should and can I do anything about it?

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VIP
4 days ago
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The Many
9livesThe Many
asked in G34

customize wifi name and password in G34

I have a arris g34 and need to change the name and passowrd everything i tried is not working

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VIP
5 days ago
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The Many
JeniAcamInTThe Many
asked in G34

G34 connection drops wifi & ethernet

I believe there is more than one issue going on. But this is what I know. I lose connectivity both wired and ethernet. sometimes for a second, sometimes for minutes. The lights on router onlly sometimes change from blue to orange during this. I had seen aquite a few Event logs not sure what to make of them. Every check of Qam shows in parameters. I dont know if these logs can give some guidance. I am a remote WFH rep and need stable internet I bought this modem router for the 4 ethernet ports and wifi 6. We are a 3 person sometimes 4 person family. Son’s a gamer, We have Amazon devices and Cameras and Streaming SErvice not to mention phones, tablets, ets… Average about 30 devices at any given time. Please help. I dont understand how to read the analyzers or if I need to change something like a channel…No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1; 04/10/2024 23:17:32 Critical CM-STATUS message sent. Event Type

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The Many
5 days ago
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The Many
Kenneth1688The Many
asked in G34

password for the modem G34

Where do i find my password for this modem?

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VIP
5 days ago
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The Many
atkinson40The Many
asked in SBG10

SGB10 Will not reset to default User/Password

I have pressed and held the button in the little hole and waited until lights go out.   Then waited until it came back up.  I have internet access, but the login on the SBG10 is not being reset after multiple attempts.  I read about a suggestion to reset the gateway, but do not see directions on how to do this.

1
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VIP
5 days ago
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The Many
Franklin HarwoodThe Many
asked in SBG8300

SG8300 not accepting captcha codes on the settings page.

I'm trying to raise the firewall security level and the captcha codes I enter are not being accepted so that the router will let me save the new settings. It just keeps feeding me new ones. Some are hard some are easy. I’ve tried upper case, lower case, spaces between characters. Nope. I’m probably up to 30+ attempts now.

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The Many
5 days ago
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The Many
Jlalexander74The Many
asked in G34

using the G34 as a router only

I just moved into a new home and bought the G34 so I do not have to rent a router from Cox. However, Cox could not fully activate the G34 because my home has fiberoptic, not cable. But is there any way to use the G34 as a router only? 

1
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VIP
6 days ago
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