Gateways

Cable modem and integrated Wi-Fi router

455 Topics

C
The Many
ChantelaThe Many
asked in SBG8300

Password for 192.168.0.1 for SBG8300 Not working

When I try to login using the credentials identified it is not allowing me in.  I cannot reset the modem because it was DIFFICULT adding devices to the 2.4 band.  How can I find the correct password for 192.168.0.1? I also have been having difficulty adding the Chamberlain My-Q garage opener to the 2.4 bandwidth.  Do you have any suggestions for this issue?

0
C
The Many
1 hour ago
W
The Many
wendyf19The Many
asked in SBG6950AC2

app username and password reset

I have forgotten username and password for the mobile app and don’t see a reset link. I will eventually need to reset the router password.  

1
S
The Many
11 hours ago
P
The Many
pb062384The Many
asked in SBG10

SBG10

I tried to change name and password on my SBG10 and now am locked out of the router ip how do I get back in?

1
S
VIP
1 day ago
U
The Many
Unknown75The Many
asked in Gateways - General

arris homeassure

Arris homeassure app not connecting to my arris router TG2482,says it cannot connect to my wireless gateway.plus I done everything what it says in there still nothing. 

1
S
VIP
1 day ago
M
The Many
micchampThe Many
asked in Gateways - General

Unable to login on phone app and change router name and password

Unable to login on phone app and change router name and password

1
S
VIP
1 day ago
S
The Many
SarahNPThe Many
asked in Gateways - General

How to change username and password on SURFboard DOCSIS 3.1

Through my internet provider, I've got a SURFboard DOCSIS 3.1 Gigabit cable mode & WiFi Router and need to change user name and password.  Tried the 192.168.0.1 web search and got a page with this address:   http://192.168.0.1/login.php.  Looked sketchy.  Thank you for the help! 

2
S
The Many
1 day ago
E
The Many
erwinrThe Many
asked in G36

Bitdefender and Arris G36

I use Bitdefender and recently upgraded to an Arris G36 wifi modem.Bitdefender HATES my modem, declaring it unsafe.Any recommendations on making them get along better?

0
E
The Many
2 days ago
M
The Many
MrMarkSHThe Many
asked in SBG8300

SBG8300 connected, internet on wired connection, no internet via wireless

SBG8300 connected to LAN, and I get internet with wired connections, but no internet via wireless connections. 

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M
The Many
2 days ago
B
The Many
BONNIE2527The Many
asked in SBG10

ARRIS SURFBOARD SG10

My ARRIS SURFBOARD SG10 Modem no longer lights up or “turns on” when connected to a working power outlet with the correct plug and source following a power outage and xfinity network interruption. I don’t understand if the modem should just be trashed and I purchase another or if there is still hope for troubleshooting. Please send advice! 

0
B
The Many
2 days ago
G
The Many
Grandma1The Many
asked in SBG8300

sony television

How to add television to my devices.   My television is not listed but other things are.   

1
plemans
Survivors
3 days ago
E
The Certified
emanonThe Certified
asked in G36

Why can't I sign into a non-broadcasting 5GHz?

Is there a situation where signing into a non-broadcasting 5Ghz G36 is not possible? I have my 5GHz access not broadcasting.  However, choosing “Other” Wifi in MacOS Ventura and entering the 5GHz SSID information and obtaining a connection has never been a problem until lately.  Lately, I have to set the 5GHz to broadcast to sign in.  If I revert back to non-broadcast, I then can't sign in. Any insight will be appreciated.  

4
E
The Certified
3 days ago
E
The Many
elliottm346The Many
asked in SBG8300

Arris Surfboard SBG8300 2Ghz connection problems

Every time I need to connect a home device to the 2G connection it is a frustrating experience.  Most of the time I have to keep trying over a period of days and then finally it connects  -- and thankfully -- stays connected and reconnects following power outages just fine.  BUT I can’t go on like this having to repeat this process when a device needs to be reset.Here’s what I have discovered with my Orbit Sprinkler Control WIFI Hub:Connecting to 2G band, on entering Surfboard WIFI information, app just spins forever.  Never connects.Enable Hotspot on my phone, on entering WIFI information, app connects immediately. Enable guest network on Surfboard, on entering WIFI information, app just spins forever.Enable guest network on Surfboard, on entering WIFI information with on-purpose bad password, connection refused in a couple seconds.Enable guest network on Surfboard, disable authentication completely, on entering WIFI information app connects immediately.So … what’s the problem with th

4
E
The Many
3 days ago
I
The Many
IvyThe Many
asked in Gateways - General

Arris Battery for Optimum Gateway 6 Modem for wi-fi

Are these compatible? I am hoping so.

2
plemans
Survivors
3 days ago
M
The Many
Mollyn59The Many
asked in SBG7600AC2

rebooting

My router constantly reboots itself. Been going on all day. It is still under warranty anyone have ideas to fix this.?

1
plemans
Survivors
4 days ago
Y
The Many
yhv167The Many
asked in SBG6580-2

Resetting my router wifi password on Model SBG6580

I can’t remember my old wifi password.  Can come someone walk me through the process of resetting this?  It would be much appreciated.  Thanks in advance!

2
Y
The Many
4 days ago
D
The Many
DamaniThe Many
asked in Gateways - General

Forgot Default admin password after changed

I changed my Admin password from the default however i forgot my new username and password is there anyway to reset it?

4
I
The Many
4 days ago
A
The Many
artspoliceThe Many
asked in SBG7600AC2

Can't get Surfboard Central to work on iPhone or iPad

Recently bought a SURFboard 5G7600AC2. When I try to activate SURFboard Central on my iPhone SE 2020 and iPad Mini 5 I get error message “Wi-Fi Communication Error” even though I’m connected to the Internet on both devices. Have spoken with two ARRIS technical support agents and neither one could figure out what the problem is. Any help would be greatly appreciated.

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U
The Many
4 days ago
B
The Many
balenasandwichThe Many
asked in G34

rebind protection G34

Hello, I’m trying to access a site I host on my local network.I can access it-via DNS on my laptop and phonevia DNS on desktop with Wi-Fivia DNS on desktop on ethernet (with VPN)via IP address on desktopI can’t access it-via DNS on desktop with ethernet with no VPNSo it seems to be a problem with my windows desktop and/or router. At first I thought it was a hairpin routing thing, but since I can access it on my other devices and wi-fi it seemed unlikely.I’ve also checked my network switch, which is a netgear XS708Ev2. There’s something called ‘loop protection’, but again enabling it didn’t seem to solve the issue.It was suggested that it could be something in the router called “rebind protection”. Does the G34 have this feature, and could it be the cause of my problem?

0
B
The Many
4 days ago
A
The Many
awlsewThe Many
asked in G34

G34 - How to disable primary wifi?

How do you disable the primary wifi on a G34?I want to use mine as a modem of course, with a computer hardwired directly to it along with my Google mesh routers.

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A
The Many
4 days ago
I
The Many
incompetentheroThe Many
asked in SBG7600AC2

SBG7600AC2 lifespan?

Is there a general consensus what the lifespan of a router is? I’m ok with the speed but I get random interruptions in my devices which causes them to reset poorly. I only know it to be true because I have alexa that really gets thrown when it loses connection. I have had the   SBG7600AC2 for a few years now and while I wish it had a little more range, I can see thats is not the problem since the lights go out on the modem themselves. I love the combo units that save me from renting from xfinity. house is about 1700 square feet. Lets say I do upgrade to SURFboard G34  that is currently on sale. if someone was to recommend a extender to help me boost the signal to the further away echos and give me a decent signal outback, what would you recommend? oh also idk why but every once in awhile with my new computer I have to restart it to get internet from the Ethernet port. I find it weird I can connect ot wifi but I figure thats more on my computer then it is is the router/modem combo.

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I
The Many
5 days ago
J
The Many
javiercgThe Many
asked in SBG7400AC2

Arris SBG7000AC2

We have 2 Galaxy A12 phones and 1 Galaxy A71 phone. Every time the A12 phones are disconnected from the WiFi of this router (SBG7400AC) they cannot connect to the Movil Data network. We have to restart the phone in orther to be able to have Mobile data. That only happens with the combination of the SBG7400AC router and A12 phones. No problem with another router and A12. No problem with the SBG7400AC router and A71 phone. Is it related to the configuration of the SBG7400AC router? Have you seen this problem before?

0
J
The Many
5 days ago
E
The Certified
emanonThe Certified
asked in G36

MAC Filtering stops working and screen won't populate...why?

MAC filtering screen will not populate.  After I have successfully set this feature up, a few days later the screen wont populate and the settings no longer work. The screen stays stuck at “This may take several minutes...” I have to restore default gateway and set it up again only for the screen to eventually not populate and stop working! Rinse and Repeat!  Why is this happening?  

0
E
The Certified
5 days ago
M
The Many
MrMarkSHThe Many
asked in SBG8300

Arris SBGG8300. I get internet with wired connections, but no internet via wireless connections.

SBG8300 connected to LAN, and I get internet with wired connections, but no internet via wireless connections.  Reboot doesn’t help for long.  Factory reset doesn’t either.  Have I got a defective unit?

0
M
The Many
5 days ago
P
The Many
pented-18The Many
asked in SBG10

aris surfboard sbg10

My aris surfboard sbg10 suddenly stopped working, it’s hot to the touch and won’t reboot

6
P
The Many
6 days ago
B
The Many
Bomba92The Many
asked in SBG7600AC2

sbg7600 loses internet connection multiple times per day

My 1 year old sbg7600 loses internet 5-6 times per day for 20+ minutes a time.  I cannot find any support for this product that is still in warranty.  This is the third Arris system that has failed in under 2 years.  Unbelievable lack of quality from such a big brand.  I'm surprised Best Buy still carries it. 

0
B
The Many
6 days ago
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