Wi-Fi Modems

Attempting to add a Older G34 to my G54 using an ethernet connection to my G34…     I currently have an my older ASUS RT-N66E Router set up With a Lan IP of 192.168.1.1  (Currently working with a secondary network to extend range)Attempted to manually set the GS as 192.168.1.5 using its Mac address…It connected as follows below ….  

G34 Modem is intermittent, random bouts of high SNR and connection drops. Modem UI stays blue, web interface says everything is okay, no signs of issues as far as the modem is concerned, but connection to ISP is gone.Power cycle via pulling the 12v connector usually clears it.  Attempts to reset the router/modem via web interface usually hangs … interface becomes unresponsive.Logs indicate a link failure - modem can’t get a proper response from the ISP.  But it’s probably the modem RF failing.   Adding a fan to the base of the G34 “resolved” the problem for a while. Room ambient is 72f, air conditioned. Never higher. G34 placed where it gets good air circulation and where my Netgear modem sat for 10 years until it died of old age.    

I have been having issues with my connection while playing WoW pretty consistently. They happen about every 30 minutes or 1 hour. It doesn’t happen on any other time interval.These are the things I’ve tried:I contacted my ISP and they say there is no issue on their end. I asked my ISP to see if there was a firmware update that was needed. I flushed my DNS. I tried wireless. I tried plugging directly into the modem. I reset the router. I restart the router. I checked my PC for all updates including bios updates. I checked my signal levels and they are all within the recommended range. I contacted my ISP again and had them reprovision my modem. I tried lowering the firewall settings and that didn’t fix anything. I do not have a separate firewall connected to the G54 gateway.When I get my disconnects, I always have the following notice in my firewall logs:

How do I separate 2.4G and 5G networks on G36. I found the following steps on an internet search and tried it. But I cound not find ‘Band Steering’ or “Smart Steering’ anywhere on the page.Access the Router: Open a web browser, enter the default gateway IP address (typically 192.168.0.1 or 192.168.1.1), and log in with your credentials. Locate Settings: Go to Gateway > Connection > Wi-Fi. Disable Band Steering: Look for a "Band Steering" or "Smart Steering" option and turn it off.Any help/guidance would be greatly appreciated. David

Turn off UPnP on G20

Is there a way to speak to an agent of Arris? Im on day 2 trying to setup my router but my page freezes up before it makes it to the login page.

I have g18 router will not switch.

My G34 cannot get an internet connection with my G34 modem/router

I can only see a 5G network on the label of my Arris Surfboard. Does this mean I can’t connect 2.4G devices? How can I add them?

same as ../g18-g20-65/arris-surfboard-g18-blocking-https-encrypted-traffic-5973Xfinity say its your fault - you say its them ..CANT UPDATE THE FIRMWARE TOTAL nonsense I am an IT Manager so don’g give some nonsense answer We will Never use the products again. 

Hi,I had bought G36 modem 3 yrs back which I am trying to re-install now.  I have registered the modem with Xfinity and the Wifi router is working.  My phone and laptop is connected to the Wifi.  I would like to change the Wifi/modem password but unable to do this.  My SBC app is not connecting to the modem and hence unable to setup the app; also logged into the web interface using 192.168.0.1 but it’s not letting me login, saying “Invalid login credentials”.  Is there a way to reset the web interface login credentials so that I can connect through the web interface and change my modem password? Appreciate your help please.Thanks much,Prantik 

Flashing blue light 

Is there a mesh wifi router that is compatible with a arris surfboard g20.  I am having issues with wifi reaching other rooms and devices.

A few questions.Locked out after trying what I thought was a good password too many times.How long before it will let me try again?Should I go back to factory settings then create another new password?Working one connecting my new HP printer today 2/6/26.Purchased my Arris - E46D - 5G modem/router about 5 years ago. Is it time for a new one?Thanks!

I have an Arris SURFboard G34 DOCSIS 3.1 Wi-Fi Cable ModemPN: SBG00DAY34SN: 25A5 G748 ---- ---ISP: Cox Communications (100 Mbps service)Location: Alexandria, VAOokla Speedtest reports 100 Mbps one minute.5-10 minutes later it's down to 20 Mbps.5-10 minutes later, it’s back up to 100 MbpsI called Cox.After every router remote reset, the speeds tested at >100 Mbps 3-4 times in a row.5-10 minutes later the speeds are down to 20 Mbps.Cox is sending a truck out to check the cable leading to the house.Is the problem with the Arris cable modem?Is the problem in the coaxial cable?Is the problem with Cox?And why can't I do a firmware upgrade on this box?It has to be over 3 years old.Would new firmware help?

 Tech support for the printer said that my security can’t be “6” and needs to be decreased to 4 or 5. I have no idea what this means or how to fix it. 

I am using a G34. I set up a profile and added devices to the profile along with start and stop times however the devices added to the profile are still connected to the wifi past the stop time. 

I am having the hardest time connecting to my device. I cannot login  

I’ve setup a port forwarding rule for 7342 to be forwarded to an ssh server process I have running on port 7342 on my desktop host on 192.168.0.211.  I can ssh to localhost on that desktop, but not my public IP.   System Logs show the rule being set to Inactive as soon as I set it.   

New Hampshire Spectrum just updated there network dropping DOCSIS 3.0 support.  Once they did this my SBG-8300 stopped having internet access. The WIFI works just no internet. I called spectrum and they dispatched a technician to check the connection to the Arris SBG-8300 which says on the box the modem supports DOCSIS 3.1 and is on the spectrum support site as a supported Modem.  Tested the connection for signal which passed.  He then tested the modem and told me the modem did not support DOCSIS 3.1 and is no longer compatible with Spectrum. He has had several customers with this modem that has suddenly stopped working post update. I called Arris, I needed AI to find the support number for Arris, not something readily shared. The support rep told me they were not going to support the modem.  If this was a damaged modem I would not have an issue, but this a built in incompatibility issue. Bottom line false advertising.  If anybody else is having this issue I would like to here if yo

I have a new G34 and have connected to my ISP ( Xfinity). I have downloaded the mobile app and presently have Wi-Fi in my house using the factory SSID username and password. I am trying to change my SSID and password and so far have failed. I enter a new SSID and password with the required alphanumeric characters and nothing happens. Initially I was getting the "blinking circle" and now nothing is happening. I have read the directions and followed them as listed but no luck. Any advice would be appreciated Thank you

I need to change the email address associated with our app. How can I do this? I shouldn't have to restart the whole process to change an email address 

How do I change the password to my router?

I use this motem/router with Cox Cable’s 1GB gigablast plan.  Every day my WiFi has been intermittently cutting out where I’ve had to unplug to reset the motem over and over again.  I’ve contacted the ISP, and they aren’t seeing any outages regarding signal drops, and are saying this must be a router issue.  How can I get this issue resolved?  Additionally, when it is working, my devices in the very next room are getting pretty lackluster MBPS download speeds.  In the middle of the night, the signal drops turn off my WiFi baby monitor which is a little unsettling.  Please let me know what I can do, as the ISP is saying this is undoubtedly a router issue.