G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 73 Topics
  • 210 Replies

73 Topics

B
The Many
balenasandwichThe Many
asked in G34

rebind protection G34

Hello, I’m trying to access a site I host on my local network.I can access it-via DNS on my laptop and phonevia DNS on desktop with Wi-Fivia DNS on desktop on ethernet (with VPN)via IP address on desktopI can’t access it-via DNS on desktop with ethernet with no VPNSo it seems to be a problem with my windows desktop and/or router. At first I thought it was a hairpin routing thing, but since I can access it on my other devices and wi-fi it seemed unlikely.I’ve also checked my network switch, which is a netgear XS708Ev2. There’s something called ‘loop protection’, but again enabling it didn’t seem to solve the issue.It was suggested that it could be something in the router called “rebind protection”. Does the G34 have this feature, and could it be the cause of my problem?

0
B
The Many
4 days ago
A
The Many
awlsewThe Many
asked in G34

G34 - How to disable primary wifi?

How do you disable the primary wifi on a G34?I want to use mine as a modem of course, with a computer hardwired directly to it along with my Google mesh routers.

4
A
The Many
5 days ago
T
The Many
tagayoffThe Many
asked in G34

Can I manually setup the Arris model G34 with out using the arris app?

When I try to set it up it automaticly goes to the web to the providers site( xfinity) and I can’t see the internal status of the modem/router. Xfinity can’t seem to find the modem, although I get to their website that wants me to activate it by their app. Which doesn’t seem to work. So if I can see the internal status of the modem I can see the wan status etc. I don’t want reps coming to my house. 

1
Where the Wild Pings Are
Cable Modem Commandos
7 days ago
A
The Many
AUserThe Many
asked in G34

SURFBoard app never connects despite phone connection after factory reset.

SURFBoard app does not connect to wi-fi after factory reset. It knows what the router and password is and my phone app shows I’m connected. Regardless it says the connection ws not made. It was scanned and I was right next to the router. I’ve tried this a dozen times over the last week and it has never worked.

1
S
VIP
12 days ago
B
The Many
BobBobThe Many
asked in G34

G34 blocking Web GUI access

Hi all, I once was able to log into my account, then I did a reset and now I can not login again.  I have tried the admin and password thing, my email I used for initial setup, etc. and nothing works.  The app tells me my email and the password to use, but nothing is allowing me in again….and suggestions? It keeps saying “ Invalid Login Credentials! “

1
S
VIP
12 days ago
N
The Many
NHBoomersThe Many
asked in G34

How to add an outdoor wifi plug to a g34

We recently bought a g34 , set it up and it all works great but when we try to add an outdoor wifi outlet the app sees it but it times out. We have successfully added this outlet to another router and it works great we have concluded after trying every which way and getting the same result it may be the router settings-any help is appreciated. The plug is made by Tessan and has 3 outlets so you can plug something in and turn it on and off remotely thru wifi.Outdoor wifi plug 

2
N
The Many
14 days ago
A
The Many
AUserThe Many
asked in G34

My G34 has been rebooting itself every few hours.

When it reboots it will say “Please wait while your Wi-Fi is initializing...”. This initialization can take 30 minutes or more. This will happen several times a day. I have resorted to occasionally doing a paper clip reset. Sometimes I cannot do this because I’m in a remote location.

6
A
The Many
15 days ago
B
The Many
BhirwinjrThe Many
asked in G34

g34 wont stay online

After setting up my arris g34 and having successful internet connection, the unit stops connecting. Has to be reset to connect again. Have triple checked and internet service is active and cable to unit is good. ISP is Xfinity. Can you help me?

5
V
The Certified
17 days ago
A
The Many
AUserThe Many
asked in G34

WPS push-button disabled

This is the most aggravating situation I had yet. I have gotten out of this once but can’t replicate how to fix it. But none of my networks has this. Also, even if the network is disabled it will show this message. There is no WPA3. I have a camera that used to work on this router but stopped communicating. I’ve also done a paper clip reset. 

3
A
The Many
18 days ago
C
The Many
Carlos2019The Many
asked in G34

invalid login credentials

Won’t let me login even tho I’m using the correct password and username. From my app

5
C
The Many
19 days ago
D
The Many
davidmarcusThe Many
posted in G34

Follow-up to "Chrome Cast says 'No devices found'"

This is a follow-up toI bought an ASUS RT-AX86U Pro router and put the Arris in bridge mode. The ASUS does not have theproblem that the Arris has. With the Chromecast using the wired Ethernet connection, other devices (both wired and WiFi) can see it.

0
D
The Many
21 days ago
L
The Many
LemonaideThe Many
asked in G34

G34 Ethernet download speed slower than wireless download speed.

My ethernet speed seems to be capped at 100 and I can’t change modem to 1000.  I tried but it reverts back when I hit save.  I’m thinking it’s a link problem as speed & Duplex is set on auto negotiation but ethernet staus shows 100.

4
L
The Many
22 days ago
D
The Many
DoubleAye616The Many
asked in G34

Device history

I have a G34 modem.  Recently my house was robbed with a lot of items stolen.  Was hoping to find some serial numbers for police tracking and insurance purposes of device that were on the network the last few months.  My ISP cox can’t show the history because of the modem but I’m hoping arris had a similar logging within its Surfboard Central app or the web gui.  Does anyone know if that exists and how I could find it? 

1
S
VIP
26 days ago
J
The Many
JasonallenThe Many
asked in G34

g34 modem

The router is weak. The wifi signal won't reach the bedroom from the living room in a thousand square feet home. The manual claims the router covers 2500 square feet. Is this common or do I have a defective device?

6
J
The Many
29 days ago
Z
The Many
Zimphra7The Many
asked in G34

Can no longer login to surfboard router G34

First off. I get this:  Next I get this:  When I click OK. It just brings me back to the screen shot above in a negative feedback loop that I can’t get out of. This is using my PC. I also tried using on my Android device and get the same messages and negative feedback loop. This needs stop. Why does Chrome redirect my request to an https? Why have the Director of IT with Arris not been effectively able to have his/ her teams create an effective work - a - round for Arris customers? Please help me understand what I need to do to correct this so I can access my router.Thank you.Greg

1
I
The Many
29 days ago
A
The Many
ajeffThe Many
asked in G34

Arris G34 Modem Router with Phone Ethernet adapter

Hi, Does the G34 3.1 Modem/Router work with a phone (landline using Xfinity) with a Phone Ethernet adapter?

0
A
The Many
1 month ago
R
The Many
RickMThe Many
asked in G34

g34 and magic jack voip

I have a magic jack voip device connected to an ethernet port on the G34.  Incoming calls often go straight to voicemail.  Most calls (incoming or outgoing) will drop if they last more than a few minutes.The Magicjack device works fine on the gateway provided by my ISP, but I prefer to use the G34, if possible.  The Magicjack also works fine on my sons network (an Arris modem with netgear router).I tried disabling SIP and forwarding ports 5060,5070, but the problem remained.Perhaps unrelated, but I also get dhcp ipv6 error messages in the event log every 2 minutes.Any suggestions?

2
R
The Many
1 month ago
L
The Many
LavapopThe Many
asked in G34

G34 no internet connection

Hello I'm having the most difficult time connecting g34 to the internet via Cox. For whatever reason I get stuck on the activation section and at times out error code 503. I have a solid blue Bar on the modem which indicates that the service is there but Internet isn't working.

2
A
The Many
1 month ago
D
The Many
DoodleMan149The Many
asked in G34

Cannot Finish Setup on G34

I can't create a Surfboard Account to utilize the IP Web Portal to change my wifi credentials. I'm stuck with the default name and password and I would like to change them. I go through the App trying to set it up and I get this error every single time. My ISP has activated the device and my family and I are able to use the Internet through it so that isn't the problem.I am at a loss as to what to do next, things shouldn't be this hard right out of the box. ​ 

2
N
VIP
1 month ago
B
The Many
billhThe Many
asked in G34

Is this support for real?

All support links on the website send you in circles for warranty support.  Links provided in the community send you in the same loop or are dead links. How do I get support for a gateway I just purchased?

2
B
The Many
1 month ago
R
The Many
rmunson1The Many
asked in G34

Did xFinity just downgrade my internet speed (a lot) on G34?

Just bought/installed G34.  Did speed test just prior to shutting down xFinity Gateway.  910-920MB.  Then I installed G34.  Installation smooth and painless.  BUT, speeds are all over the place.  I have done 20-30 speed test so far.  Frequently the test shows 110-130, sometimes 200s, 300s, even 1 700, but I haven’t seen 900s and wonder if xFinity has dialed down my speed?

3
R
The Many
1 month ago
B
The Many
billyhpfongThe Many
asked in G34

firmware

I need to check my G34 modem firmware any update?

1
plemans
Survivors
2 months ago
D
The Many
davidmartinezThe Many
asked in G34

Postal Code

I subscribe to Fubo and recently we lost access to our locals and RSN, I can see the arris G34 modem thinks my Postal Code should be:{"postal":"06811"}Which is Danbury, Connecticut. I am 170 Miles north of Danbury.Fubo worked fine until last Friday, when my wife had to reboot to get the wifi back up, how did this Postal Code change and how do I change it to my Postal Code? Thank youDavid

0
D
The Many
2 months ago
J
The Many
Jmp97The Many
asked in G34

whats a good Wifi Extender for G34?

I have the G34 model and I’m looking for a good/best Wi-Fi extender, thank you.

1
plemans
Survivors
2 months ago
G
The Many
GrimknifeThe Many
asked in G34

Cannot access Admin Portal

Keep getting "Can not get password for admin from backend!" Error when trying to log into G34 admin page. Password and username are correct, and have logged in using them multiple times in the prior weeks without issue. Power-cycling does nothing, restarting router through ISP didn't change anything. Any tips, tricks or helpful insight would be much appreciated.

1
J
The Many
2 months ago
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