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G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

163 Topics
402 Replies

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163 Topics

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lightningrodThe Many

asked in G34

Arris G34 Firmware Update November 2023

Apparently Arris sent out a firmware update on November 1st 2023. M ISP is Xfinity, and since this is my OWN gateway, Xfinity does not/cannot update the firmware. It has to come directly from Arris.Since this “update”, I can no longer forward ports to enable access from outside my network.I did a RESET of the G34, but it doesn’t help.Below are the software versions BEFORE 11/01/2023 and AFTER 11/01/2023BEFORE 11/01/2023AFTER 11/01/2023RESETTING the G34 did not go back to the original version for some reason.Is there a way to get back to the WORKING version?Or is there a way to make the NEW version work correctly? Here is Port Forwarding BEFORE 11/01/2023 and AFTER 11/01/2023WORKINGNOT WORKINGIs there a solution for this?

3 days ago

AjlThe Many

asked in G34

G34 setup

I got a new router, but I have received no instructions on how to set it up.

6 hours ago

JerryLGThe Many

asked in G34

G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34

Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.

16 hours ago

RaugThe Many

asked in G34

5GHz network disappearing multiple times per daily in G34

I am using my G34 router with Xfinity Comcast and my 5GHz network will periodically disappear. This has happened consistently since I purchased the router in June. It used to happen about once a day, but has recently been accelerating - I now need to reset the router every 4-5 hours. I originally resolved the problem by utilizing an outlet timer to manually cycle the power to the device once a day, resetting the channel. Given the frequency, however, this is no longer sufficient.What is a long term solution to ensuring resilient 5GHz access?

20 hours ago

prayagThe Many

asked in G34

G34 Modem 5G band keeps disappearing

I am using my G34 router with Xfinity Comcast. From last few days, I’m only seeing 2.5 Ghz band in my devices, if i restart the router, the 5G band comes up, but it disappears after 2-3 hours. Any solution? I think 5G band gives me much better speed than 2.5 Ghz one.

1 day ago

Momma39The Many

asked in G34

Arris G34 has a solid orange light on .what can I do to make my modem work again?

My Arris-G34 has a solid orange light on the front it is usually green. No devices are able to pick my modem up. I have unplugged the devices and I have reset the device and nothing is working someone please help what is wrong with these Arris-G34 modems.

1 day ago

Momma39The Many

asked in G34

orange light wont pick my modem up

Hi I have a Arris G34 the light is orange and it's like they aren't any internet coming into my house. None of my devices will pick the modem up. I have tried unplugging and a 30-30-30 rest nothing works. I bought this back in May of 2023 what is wrong with my modem? Plz help!

2 days ago

Kagim28The Many

asked in G34

wifi connection keeps cutting out how to update firmware - G34

wifi connection keeps cutting out how to update firmwareand what app to use for the g34 the arris sureboard apps keeps saying can’t connect to gateway

3 days ago

Alajeff12The Many

asked in G34

intermittent internet connection on g34

I'm having the same, issues as everyone else. 5ghz antenna vanishing, constantly rebooting to fix, etc...and about the last thing I can try is enable bridge mode and have a sidecar nighthawk do it's thing. My hope is the glitch is in the routing portion of the gateway since it's technically online when the G34 craps out.. It's connected to the xfinity network, but not broadcasting..so maybe get it as close to a modem as possible and see if it's better just pushing a public ip without all the routing magic

3 days ago

GrantThe Many

asked in G34

WCD71The Many

asked in G34

intermittent internet connection in G34

Have G34 surfboard. Xfinity internet. Stream YouTube TV. When we got everything up and running it was great. Now the last month we are constantly losing internet. Often just restarting the g34 fixes it. So how do I tell if it's the g34 or Xfinity who has the problem?

9 days ago

93BoilerThe Many

asked in G34

Changing Password for Wi-Fi - G34

I have a new G34. I changed the network name, but when I try to change the password, the app thinks for a while and then goes back to the original password. Am I doing something incorrectly? Thanks.

11 days ago

G2T2The Many

asked in G34

Warrnaty replacement for G34.

Will not connect to network. Orange flashing light. Intermittent port fails preceding total failure.

11 days ago

sa.doming7The Many

asked in G34

No connection with G34

Last night some of our devices were disconnected from the internet. This morning only my laptop could connect. Restarted router and modem twice each. After restarting, nothing can connect. Xfinity had verified that everything is fine on their end. Network name won’t even show up as an option on any of our devices.

13 days ago

Magnus.SpeierThe Many

asked in G34

intermittent internet connection in G34

Dear ladies and gentlemens,I please send me further instructions of how I can get a replacement for my current G34 modem.Background:I’ve recently called a Xfinity service engineer to figure out why my connections always slows down over the day and finally ends up in an intermittent internet connection. This happened at least once every 24hrs. An investigation by your service team (case number 2308-02902) has already been done on this.The Xfinity service engineer changed the modem to the standard Xfinity modem and suddenly everything works fine.I assume that the Modem has a defect where the cache is not cleaned correctly. It is definitely not the connection to my apartment, because this has been checked several times and is now working fine.PS: the recent upgrade of the firmware made everything worse. Don’t know if it overwrites parts of the cache used for other things before, but it took me about an hour till the connection got established again (but with the same behavior as before).

14 days ago

rupe1123The Many

asked in G34

g34 no internet

I just got done speaking to comcast and they are telling me that my G34 surfboard model is outdated. Does this mean it needs and update or does this mean it just will not function any longer?

15 days ago

Gerald1963_1The Many

asked in G34

wifi not working on G34/36

WiFi drops out at any time and reconnects the same way

15 days ago

AUserButton Mashers

asked in G34

Replacement router is still having the same problems. G34

My original G34 was losing wifi and hardwire connection daily. I think constantly having to reset caused the button to go bad. I just got a replacement router this week. Now I’m back in the same situation of losing wifi and connection. Before I do a reset sometimes the administrator console will never connect. Before the reset I often have to wait 10 - 20 minutes for it to respond until I reset which will speed things up, but only for a few hours. I only have a couple of wifi devices. Almost everything is network wired. My provider is Spectrum. I’m beginning to suspect there is an incompatibility with the router. Our jobs rely on a reliable router. This router is acting just like the first one. I’m digging into the logs now. there are a few IP6 critical errors. I was going to get support involved but I can’t have the interference during the day. Any first suggestions? BTW, G34 is a Spectrum compatible router. Before this I had a TPLink router that worked flawlessly but it was 300M rou

15 days ago

ZiiarThe Many

asked in G34

QoS settings for the G34

Where are the QoS settings for the G34? I can get into the modem settings via browser but I can't find QoS.

15 days ago

gkateleThe Many

asked in G34

G34 5GHz disappears - slow speeds

I have a G34 modem/router, and none of my devices (Mac, iPhone, iPad) see the 5GHz network. Resetting the router (power cycling) lets it appear for a few hours, but it then disappears. The 5GHz network appears in the app, and also in the webpage - but none of my devices see it. All devices default to the 2.4 GHz band.My ISP (Xfinity) says it can provide speeds of “Up to 400 MBs”. Connecting to the 2.4 GHz network yields speeds of <100. Here’s where it gets interesting…I connected an old TP-link wireless router to the G34. It has 2.4 and 5 GHz networks, and all my devices see both networks. Connecting to the 5GHz network via the TP-link, I get speeds in excess of 400. The 2.4 GHz network via TP-link gives speeds of 65-90 as well.Any thoughts?Thanks, in advance.

15 days ago

lightningrodThe Many

asked in G34

G34 5GHz Wifi Sometimes Disappears

After finally getting the Port Forwarding to work again (after firmware update) now I seem to have another issue. At random times, the 5GHz just “disappears”. The SSID does not show up in any devices in order to connect. The 2.4GHz SSID still shows up during these times. When I login to the router web configuration, it shows that both wifi bands are good (green checkmarks next to them)After continuously messing with this unit for about 5-6 days after the firmware update, I left the Wifi settings to the default (See photo below)DEFAULT SETTINGSNot sure if going back to the Manual channel settings (like I previously did) will solve this.I would occasionally have some slow connection speeds that way, but it wouldn’t just “disappear”.Using a wifi analyzer, it appears that other people’s wifi around me are also setup for automatic channel selection, as their SSIDs seem to bounce around from channel to channel depending on the day, which also makes it hard for me to use the Manual settin

15 days ago

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