DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router
- 163 Topics
- 402 Replies
Apparently Arris sent out a firmware update on November 1st 2023. M ISP is Xfinity, and since this is my OWN gateway, Xfinity does not/cannot update the firmware. It has to come directly from Arris.Since this “update”, I can no longer forward ports to enable access from outside my network.I did a RESET of the G34, but it doesn’t help.Below are the software versions BEFORE 11/01/2023 and AFTER 11/01/2023BEFORE 11/01/2023AFTER 11/01/2023RESETTING the G34 did not go back to the original version for some reason.Is there a way to get back to the WORKING version?Or is there a way to make the NEW version work correctly? Here is Port Forwarding BEFORE 11/01/2023 and AFTER 11/01/2023WORKINGNOT WORKINGIs there a solution for this?
G34 - After a power failure, why is it necessary to change the MAC filtering back to "Allow All" to get reconnected - G34
Our area has random power failures (2 per month). Whenever we experience a power failure, we are unable to connect to the internet when using MAC filtering set to “ALLOW”. We have to change the setting back to “ALLOW ALL” then login, then logout and change the filtering back to “ALLOW” which permits us to login with no issues. This is a major PITA. Can someone explain why this is necessary? ISP is Xfinity.
I am using my G34 router with Xfinity Comcast and my 5GHz network will periodically disappear. This has happened consistently since I purchased the router in June. It used to happen about once a day, but has recently been accelerating - I now need to reset the router every 4-5 hours. I originally resolved the problem by utilizing an outlet timer to manually cycle the power to the device once a day, resetting the channel. Given the frequency, however, this is no longer sufficient.What is a long term solution to ensuring resilient 5GHz access?
I am using my G34 router with Xfinity Comcast. From last few days, I’m only seeing 2.5 Ghz band in my devices, if i restart the router, the 5G band comes up, but it disappears after 2-3 hours. Any solution? I think 5G band gives me much better speed than 2.5 Ghz one.
My Arris-G34 has a solid orange light on the front it is usually green. No devices are able to pick my modem up. I have unplugged the devices and I have reset the device and nothing is working someone please help what is wrong with these Arris-G34 modems.
Hi I have a Arris G34 the light is orange and it's like they aren't any internet coming into my house. None of my devices will pick the modem up. I have tried unplugging and a 30-30-30 rest nothing works. I bought this back in May of 2023 what is wrong with my modem? Plz help!
I'm having the same, issues as everyone else. 5ghz antenna vanishing, constantly rebooting to fix, etc...and about the last thing I can try is enable bridge mode and have a sidecar nighthawk do it's thing. My hope is the glitch is in the routing portion of the gateway since it's technically online when the G34 craps out.. It's connected to the xfinity network, but not broadcasting..so maybe get it as close to a modem as possible and see if it's better just pushing a public ip without all the routing magic
After my G34 dropped the SSID for the 5G I had to reset it. It now will not allow me to change the password, so I had to change it on my computers.When I connect to the network now my Bitdefender alerts me that it is an unsafe network. I’m using the recommended WPA2/WPA3 security on the router.
Hello all, Odd one that I’m hoping people here can help me troubleshoot. I’ve got some services (Jellyfin, Nextcloud, etc) running on a home server behind a reverse proxy. Normally, I access these servers at [service].[mydomain].com. Currently, on my LAN, this is not working. If I try to access the services outside of my LAN at the reverse proxy domain, they are working, and if I access the services directly by IP and port, they are working on my LAN. However, within my LAN, they are not accessible at the domains. Since the services work and the reverse proxy works outside my network, it seems I’ve got an issue in the network itself. I’m using a SURFboard G34 which I’ve only had for a few weeks. I have looked in the router WebUI and nothing seems amiss, but I really don’t know what I’m looking for. Would appreciate any suggestions. Thanks!
Not to hijack this post, but maybe to help OP…I’ve been using the SurfboardCentral app (v4.2.9) to view the status of my modem/router (G34). The app constantly states... ‘access to your network is currently unavailable’. I want to log into the web/gui at 192.168.0.1 to troubleshoot a problem but that seems like it’s only an option if I use a computer with a hardline connection. Is that expected (my other computer is connected to the wifi from my modem/router but will not connect to the web gui)? I tried logging into the web gui using the same login/password that displays from the app’s hamburger menu under Access Web Interface. The credentials don’t work and I’ve tried them several times. I feel like this isn’t a great product and am considering a return. Thanks for any help you can offer.
Have G34 surfboard. Xfinity internet. Stream YouTube TV. When we got everything up and running it was great. Now the last month we are constantly losing internet. Often just restarting the g34 fixes it. So how do I tell if it's the g34 or Xfinity who has the problem?
Last night some of our devices were disconnected from the internet. This morning only my laptop could connect. Restarted router and modem twice each. After restarting, nothing can connect. Xfinity had verified that everything is fine on their end. Network name won’t even show up as an option on any of our devices.
Dear ladies and gentlemens,I please send me further instructions of how I can get a replacement for my current G34 modem.Background:I’ve recently called a Xfinity service engineer to figure out why my connections always slows down over the day and finally ends up in an intermittent internet connection. This happened at least once every 24hrs. An investigation by your service team (case number 2308-02902) has already been done on this.The Xfinity service engineer changed the modem to the standard Xfinity modem and suddenly everything works fine.I assume that the Modem has a defect where the cache is not cleaned correctly. It is definitely not the connection to my apartment, because this has been checked several times and is now working fine.PS: the recent upgrade of the firmware made everything worse. Don’t know if it overwrites parts of the cache used for other things before, but it took me about an hour till the connection got established again (but with the same behavior as before).
My original G34 was losing wifi and hardwire connection daily. I think constantly having to reset caused the button to go bad. I just got a replacement router this week. Now I’m back in the same situation of losing wifi and connection. Before I do a reset sometimes the administrator console will never connect. Before the reset I often have to wait 10 - 20 minutes for it to respond until I reset which will speed things up, but only for a few hours. I only have a couple of wifi devices. Almost everything is network wired. My provider is Spectrum. I’m beginning to suspect there is an incompatibility with the router. Our jobs rely on a reliable router. This router is acting just like the first one. I’m digging into the logs now. there are a few IP6 critical errors. I was going to get support involved but I can’t have the interference during the day. Any first suggestions? BTW, G34 is a Spectrum compatible router. Before this I had a TPLink router that worked flawlessly but it was 300M rou
I have a G34 modem/router, and none of my devices (Mac, iPhone, iPad) see the 5GHz network. Resetting the router (power cycling) lets it appear for a few hours, but it then disappears. The 5GHz network appears in the app, and also in the webpage - but none of my devices see it. All devices default to the 2.4 GHz band.My ISP (Xfinity) says it can provide speeds of “Up to 400 MBs”. Connecting to the 2.4 GHz network yields speeds of <100. Here’s where it gets interesting…I connected an old TP-link wireless router to the G34. It has 2.4 and 5 GHz networks, and all my devices see both networks. Connecting to the 5GHz network via the TP-link, I get speeds in excess of 400. The 2.4 GHz network via TP-link gives speeds of 65-90 as well.Any thoughts?Thanks, in advance.
After finally getting the Port Forwarding to work again (after firmware update) now I seem to have another issue. At random times, the 5GHz just “disappears”. The SSID does not show up in any devices in order to connect. The 2.4GHz SSID still shows up during these times. When I login to the router web configuration, it shows that both wifi bands are good (green checkmarks next to them)After continuously messing with this unit for about 5-6 days after the firmware update, I left the Wifi settings to the default (See photo below)DEFAULT SETTINGSNot sure if going back to the Manual channel settings (like I previously did) will solve this.I would occasionally have some slow connection speeds that way, but it wouldn’t just “disappear”.Using a wifi analyzer, it appears that other people’s wifi around me are also setup for automatic channel selection, as their SSIDs seem to bounce around from channel to channel depending on the day, which also makes it hard for me to use the Manual settin
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