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G34

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

248 Topics
624 Replies

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248 Topics

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9livesThe Many

asked in G34

eswoThe Many

asked in G34

Backup the configuration on a G34

Surely there is a way to backup the configuration on a G34? I hear from a lot of sources that it cannot be done which makes no sense at all. Am I missing something here? Why in heavens name would Arris not provide this fundamental and necessary function? Are you telling me I have to screenshot/write down every last one of the things you have altered, and keep that around and manually re enter it all if something goes wrong?

1 day ago

Jlalexander74The Many

asked in G34

using the G34 as a router only

I just moved into a new home and bought the G34 so I do not have to rent a router from Cox. However, Cox could not fully activate the G34 because my home has fiberoptic, not cable. But is there any way to use the G34 as a router only?

2 days ago

WayfinderThe Many

asked in G34

Can't log in to my Aaris Surfboard Admin Page on G34

When I try to log into the modem management website, using any viewer I get a message similar to this: “Supported Browsers VersionsThe version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3.” This is severely out-of-date, since the current version of Firefox is 125.0.1. That’s problem #1. The main problem is that it’s telling me my login credentials are incorrect… but giving me no clue how to fix that. It doesn’t offer the ability to change my password, doesn’t offer email verification, offers no help at all. After several attempts using different passwords (I have about 3 “registered” with Arris), it locked me out of my own management page. I appreciate security when it’s good, but this is seriously outdated and poorly designed software. Does anyone have a suggestion on how I can solve this problem. Calling Arris “support” wound up in their automated system repeatedly hanging up the phone ins

2 days ago

DanEllisThe Many

asked in G34

G34 - Intermittent internet connection

I bought the G34 about 1½ months ago but was not installed until moving to my new houseon March 1st. Since then WiFi drops consistently and when dropped I can not evenaccess the modem using a computer attached by Ethernet. I need to exchange this for something that works.

2 days ago

eswoThe Many

asked in G34

how update firmware on a G34?

How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.

2 days ago

jctsoiThe Many

asked in G34

G34 Ethernet ports keep going offline.

All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?

4 days ago

JeniAcamInTThe Many

asked in G34

G34 connection drops wifi & ethernet

I believe there is more than one issue going on. But this is what I know. I lose connectivity both wired and ethernet. sometimes for a second, sometimes for minutes. The lights on router onlly sometimes change from blue to orange during this. I had seen aquite a few Event logs not sure what to make of them. Every check of Qam shows in parameters. I dont know if these logs can give some guidance. I am a remote WFH rep and need stable internet I bought this modem router for the 4 ethernet ports and wifi 6. We are a 3 person sometimes 4 person family. Son’s a gamer, We have Amazon devices and Cameras and Streaming SErvice not to mention phones, tablets, ets… Average about 30 devices at any given time. Please help. I dont understand how to read the analyzers or if I need to change something like a channel…No Ranging Response received - T3 time-out;CM-MAC=d4:6c:6d:3a:2a:89;CMTS-MAC=00:01:5c:8c:dc:62;CM-QOS=1.1;CM-VER=3.1; 04/10/2024 23:17:32 Critical CM-STATUS message sent. Event Type

5 days ago

BubbablossomThe Many

asked in G34

g34 - Intermittent internet connection

So when I setup my g34 my isp said any issues would be with the modem/router company, anyways my issue had been fluctuating download speeds which should be a 940mbps and upload up to 100 but I'm getting a max of 5 and as low as 100 kilobytes

6 days ago

kehThe Many

asked in G34

unable to access Surfboard Central app on G34

I have a pixel pro 7 and can not connect on it to my wifi. Is there a newer version of this application? I downloaded from google store. Thanks

9 days ago

abounaThe Many

asked in G34

G34 No Internet on 2.4Ghz

I have a G34 on Cox that has good internet connection on 5Ghz (but with very poor range. The 2.4 Ghz has Wifi with good range but NO internet. I’ve tried changing to every channel, restarting the Gateway, but no luck. Any ideas to resolve would be appreciated please.

9 days ago

johnjayrThe Many

asked in G34

G34 intermittant internet dropping/reconnecting

despite numerous attempts to rectify this with troubleshooting efforts, the internet connection keeps periodically dropping out. I use an ethernet connection to the router, and the ISP is Sparklight. This is very disconcerting, since I am often teaching online when it happens! I have rebooted the router numerous times, checked all cables, etc.. I can’t seem to get through to “customer support” either. I just bought this cable modem/router last month on advice of the ISP and it’s been very frustrating, to say the least.

10 days ago

slvrwngsThe Many

asked in G34

Unable to get printer online G34

Trying to get my printer online with the G34 model. I input all the information, it is wireless, and input the ID number.. It always produces an error notice. I printed the error report and it says the MAC address filtering may be enabled on the router which can prevent printer from connecting to the router. How do I cange the MAC address of the printer to the list permitted devices for the router?Current configuration of the MAC address is [edit: removed personal information] How do I enter that into my printer?

10 days ago

Kling1251EThe Many

asked in G34

HELP!!! Someone has hacked my Arris G35/G36 wifi modem

HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).

10 days ago

ceegeeThe Many

asked in G34

Setting time block from 10 pm to 5 am next day morning - G34

I would like to set a time block from night 10 pm to 5 am next day morning. But I am only able to set from 10 pm to 11:59 pm and I am not able to find how to set for the remaining duration of sleep time by adding another time block. How can I achieve a night sleep time for few devices on the network?

13 days ago

hss8392The Many

asked in G34

G34 Ethernet for Room to Room

I’m connecting the ethernet into Port 1 of the modem to the wall. In a separate room, I’m plugging a new ethernet cable from laptop to the wall CAT5 port. I’m not sure if there is a setting I need to do to use ethernet this way but it’s not working. Laptop is Mac and cables are new. I am inserting ethernet into docking station, it shows that, I see IPv4 and IPv6 but they are set to auto use etc. Connecting laptop to modem directly works.

22 days ago

AZGuyThe Many

asked in G34

Have Internet access, but can't connect with many sites on G34

I’m a Cox Communications customer in Scottsdale, Arizona. About 2 weeks ago I began to notice a gradual slowdown in my internet speeds. Videos were beginning to buffer a lot and frequently visited websites were downloading slower and slower. Reps at Cox told me that my Arris DG2460 modem was outdated and that I should get a new modem.Based on several recommendations, I bought the Arris Surfboard G34 and set it up this morning. It’s a Cox approved modem compatible with their system/equipment.When I’m using a modem I’m nearly always on my Dell Optiplex 7020 desktop. I connect it to my Arris modem on Wifi. My wife uses an iPad (also Wifi). Occasionally, I’ll check the appearance of a website on my Android phone. Additionally, we stream video and TV through our Roku device.So, we use 4 different devices with the modem, but never simultaneously. After I set-up the new G34, the first device I checked for connectivity was the desktop and it seemed fine. Eventually, I checked and set-up the ot

28 days ago

sstorckThe Many

asked in G34

G34 disable Wi-Fi

Is there a way to diable Wi-Fi on the modem?

30 days ago

Dgracejr29The Many

asked in G34

No internet connection on arris surfboard G34

I recently got the arris surfboard G34 WiFi cable modem. I have xfinity as my internet provider. I hooked everything up and was connected to internet and WiFi but was getting a very weak connection (about 8 mbps). So I unplugged and restarted the modem. Now it’s showing it is getting about 115 mbps but won’t connect or give WiFi. The modem just keeps blinking blue and green. Won’t go solid and connect like before. I did a reset as well and still won’t connect. I did a troubleshoot with xfinity but they want to send someone out because it’s not working but because it isn’t their device, if the arris device is faulty I will be charged. I’m not sure what to do to troubleshoot on my end or if my new modem is faulty. But it connected before so I’m unsure.

1 month ago

SteveP208The Many

asked in G34

G34 - No internet connection and internet drops on DHCP

My ipv6 constantly attempts to provision DHCPv6. Each attempt displays as a critical failure in the event log (see an extract below). Eventually the modem then drops all connections to DHCP including v4 and no devices can connect to the internet. My ISP says there are no problems on their end and the modem looks good from their side. The error messages in the event log are below. I get a pair of messages like this every minute or two:ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received 558 times 03/13/2024 16:25:21 Critical ti_dhcp6c: 72001004-DHCPv6 Provision - 77 Retries Attempted with Last attempt at Wed Mar 13 22:23:24 2024 03/13/2024 16:25:21 Critical How do I get this to stop so the modem will work?

1 month ago

Bnh23The Many

asked in G34

G34 modem: Order cancellation

I ordered modem then it declined because billing address error and I’ve tried disputing with bank but they said no error was made and I don’t have the modem .how long does refund take since the money is gone from account and I ordered from surfboard or was that a scam ? I ordered march 4, it was declined March 5 so is it automatically refunded as it’s out of stock now I can’t even reorder it ?

1 month ago

alaninglimaThe Many

asked in G34

G34 stuck in rebooting and intermittent internet connection

Is anyone else having a problem with their G34 stuck in a constant reboot? They had me reboot it because I was having connection issues and now it just keeps restarting over and over again.

1 month ago

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