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G34. Can't Log Into Web Portal. App Works...Now. Seems You Get One Or The Other, Not Both.

  • 15 June 2023
  • 2 replies
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Can’t log into the web portal at all. I’ve done this over a few times including a factory reset. I’ve had web portal access but the app would never finish the setup with error. The very first setup I had the app working, but never could log into the web portal. After the factory reset I’m in the same situation I was the first time. App now works, web portal once again denies all attempts as incorrrect log in info.

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Best answer by Netopia 17 June 2023, 07:36

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The web portal login credentials are in the app, they’re in the web gui access screen. 
 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SURFboard-Central-Web-Manager-Access

 

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Doesn't matter I had sent the modem back . 2nd modem in my phone would be stuck at 2 Mbps until I disconnected the wifi and reconnected. Then it started dropping internet completely, I'd have to boot the modem to fix.