I have an arris g34 and it drops my internet for about 10 seconds every hour or so. I got a loaner arris dg3450 from my isp and it does not have this issue.
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- Legends
- 1587 replies
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7 September 2023
On wired devices?
On wireless devices (and if so what band)?
On all devices at once?
A few more details might help
It is on both wired and wireless devices. It is happening on Both 2.4 and 5.
it was on auto select for the channel but I saw that 2.4 was on 11 and 5 was 161
when it happens it happens to all devices
- VIP
- 2261 replies
-
8 October 2023
- Answer
In this case we need to check the cable signal level to isolate the issue.
There are some important things that should be within a specific range in order for the internet to work properly.
First, the SNR should be above 33 on all of them. The downstream power should always be between -15 and +15. The closer to 0 the better connection. Finally, your upstream power should always be between +45 and +51
On all of those values you should not have more than 3 decibels (or dB) between the lowest and the highest
By having the values in less than that, your device will have interrupted connection, slow or no connection at all.
Please follow the steps mentioned on the below article to check the cable signal level.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
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