HELP!!! Someone has hacked my Arris G35/G36 wifi modem twice. I believe it is someone in working the industry. My internet provider/server is WOW! but they tell me they cannot help because I own the wifi modem. I need help stopping the hacking into my system. The person or persons who is doing this is getting into modem Gateway settings and changing the configurations. I am fighting to get and keep my bandwidth of 1 gig from the hacker(s).
Best answer by SURFboard Moderator
View originalIn this case the only option is to perform factory reset on the modem and changing all configuration to customized one like modem login credentials and Wi-Fi credentials and also you can re activate modem by your internet service provider so the modem will be getting new IP address and that will make your modem secure.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
