I have a G34 5g modem. For the past month I have had to reboot it daily. When the connection drops the modem light is blue every time. I did a factory reset and the modem was fine for five days but is now dropping wifi again. Is this a hardware or isp issue?
This topic has been closed for comments
- VIP
- 2219 replies
-
10 December 2023
For intermittent connection issue we would suggest you to change the WIFI channel on the modem interface and After changing WIFI channel as recommended on the link restart the modem then I would request you to monitor the connection for next 24hrs. please follow the steps mentioned on the below article to configure the WIFI.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.