Question

new g34 no internet connection

  • 24 December 2022
  • 2 replies
  • 143 views

The g34 cable modem will not connect to the internet. The isp has activated the device. I only have one blue light strip at the bottom that glows solid blue. No connection to the internet.


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2 replies

Userlevel 5
Badge +41

Hello Graves,

 

The below article might help you to troubleshoot no internet connection.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Troubleshooting-Internet-Connection

 

Let us know if you need further assistance.

Userlevel 3
Badge +23

The solid blue means the G34 is online.  Try connecting to the Wi-Fi network or wired with Ethernet cable.