Hello - I may be having this issue - not able to connect to wi-fi at home; but I need the information above in layman’s terms. What settings do I need to check and where do I check them? Thank you for the assistance.
Best answer by SURFboard Moderator
View originalIn this case if the modem is activated successfully by your Internet service provider (ISP) you can see the solid blue light on the modem then you can get connect your devices using the modem WIFI name (SSID) and password mentioned on your modem label. You need to enter the WIFI password without space and it is case sensitive, once your connected to the modem WIFI network you can access internet. If still you face problem on getting connected to the internet Please check your modem is online or not on your service provider application, if the modem is offline you need to reactivate modem by contacting your internet service provider or on the ISP app.
| http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Retrieve-Wi-Fi-Password |
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