How do I update the firmware on a G34? Please do not tell me my ISP does it as they do not as they do not own the modem I do.
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- Guardians of the Gateways
- 2486 replies
-
16 April 2024
- Answer
There is no manual update can be done for the modem. Even for the device owned by the customers only service providers can send the updates to the modem since they are the one activating and sending signals so only ISP having option to send the updates when its required.
It got me frustrated, both ISP and Arris cannot solve my problem
- Guardians of the Gateways
- 2486 replies
-
27 June 2024
I understand your frustration. ARRIS develops the software update and makes it available to service providers. The service providers qualify, test, and distribute the software update to devices on their network. ARRIS has limited control or visibility over distribution by the service providers.
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