G36 admin portal password not working-G36

Question

Hi allJust got a G36 modem / router (to replace xfinity gateway). Setup seemed to go smoothly, with both xfinity app (to activate device) and the surfboard central app. I entered an email for the surfboard app, and got an emailed 6-digit code, but never set up a password, and things seemed to work fine, at least for my ethernet connected Mac. Wifi has been more sketchy, and it seems things (e.g. TV, other laptop) get dropped.At this point, there are some issues with the 2.4 band not getting internet and I would like to see what I can via the admin page. When I try to log in (after all the Firefox warnings about security risk), I cannot get any password to work? Using the email I originally used with the surfboard central app, what password is supposed to work? The printed password (12 digits) doesn’t work. Any emailed (6-digit) codes don’t work. My password for this site doesn’t work. It says “use the password used by the app” … but I never used one!Any and all clues welcome!Thanks in advance

ryantkoehler · Accepted Answer

Update. The password can be found on the surfboard app, top left little bars to expand menu, then select web gui access … And it shows the password

SURFboard Moderator · Answer

You are right. You can locate the Email address and password in SBC app under menu bar.If doesn't work, then I suggest you to reset the modem to get default settings and you can customize it again.

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