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G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

173 Topics
462 Replies

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173 Topics

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a6r5n123The Many

asked in G36

Port forwarding not working - G36

I set port forwarding up on my G36 and when I hit save, it goes back and shows it was created but everything is 0.I edit it and sure enough, everything is 0. It doesn’t appear to be saving. I deleted the record and tried it again and got the same result.I’m trying to forward 5001 external and internal ports.

9 hours ago

gallenThe Many

asked in G36

Unable to see 5G network

I have a G36 and it is configured to provide both 2.4G and 5G networks. In the router, everything looks fine. Broadcast network name is checked.However, the 5G network doesn’t show up as being available on any devices. I have even tried to join by specifying the SSID, but it says a network with that SSID is not found.

19 hours ago

AlettaThe Many

asked in G36

weir311The Many

asked in G36

G36 User Manual?

Is there an actual User Manual for the G36 modem? If so, can someone provice a link to it?

2 days ago

WLKEYES9565The Many

asked in G36

Wi-Fi password for G36

where to find the network security key

3 days ago

Kenglin24The Many

asked in G36

Comcast sent email saying issue with G36 modem

I have had issues with the G36 for a few weeks now and have had to reset the modem every two days because internet drops. I just got this email from Comcast saying Arris is the problem. Comcast claims it will take Arris months to fix the issue… is that true? Here’s the email below I was sent from Comcast ” We’ve noticed intermittent connectivity issues with your internet service and have identified the cause to be a defect with your Arris Surfboard G36 internet modem + router. Arris is working on a software update that should fix the problem. Because the update may not be available for several months, we have taken steps in the interim to improve your connection and provide you with the best possible experience. These proactive measures should resolve your intermittent connectivity issues and provide you with fast speeds, but your modem may not achieve the full speeds included in your Xfinity Internet package until the Arris software update is deployed.No action is required at this t

3 days ago

shawnmurrayThe Many

asked in G36

unable connect HP630 PC to G36.

My PC does not show network as available.Have:Done multiple resets modem/router Powered off PC Manually set up G36 name and SSID ipconfig Updated drivers Uninstalled/reinstalled drivers 7) Set up wifi hotspot with iphone-which connects no problem Set up ethernet directly to PC which works no problemIt simply does not recognize the DEVICE FOR WIFI

3 days ago

rbleisteinThe Certified

asked in G36

Arris Headquarters

Is CommScope now the parent company and maker of the Arris Modems?

4 days ago

charlietuna49The Many

asked in G36

G36 Lan does not work when speed slows down

I have Spectrum with their modem and separate router. I learned that if their service goes down my LAN does not function. Is that true with the G36? Also one poster said his download speed decreased significantly compared to the Spectrum modem.

5 days ago

KMDThe Many

asked in G36

G36 will not allow devices to connect

G36 providing internet to laptops and phones. Not to Peloton, Nest or Alexa devices.

6 days ago

awalkerThe Many

asked in G36

Connecting an access point to G36

Hello - I recently replaced my Comcast gateway with an Arris G36 modem/router, as recommended by various people. I was able to hook it up and establish connectivity to all of the home devices. The G36 doesn’t seem to have the same reach as the Comcast equipment, but in effort to save some money on my monthly bills, I was willing to see it this move will be effective.The only real problem I have relates to the signal not reaching my detached garage/workshop (~30 yards from my house). In addition to the convenience of having a WiFi signal in this space, my garage doors are connected (via WiFi) to the “MyQ” interface, allowing me to open and close the doors, access diagnostics, etc. The G36 simply does not reach the receiver/s.So, I performed some research. I should say that I’m no longer a tech-savvy guy… the world of technology has proven to be much too fast for me these days! That said, I don’t think solving this problem should warrant a degree in networking ;) So, I purchased a “TP-Li

6 days ago

Greyheart527The Many

asked in G36

Problem accessing G36 after factory reset

I did a factory reset on my SBG00DAE36 & it is asking for me to set up a temporary Wi-Fi network. I scanned the QR code on the bottom of the device & it filled the SSID & the WiFi security key that is listed on the label. I click Submit & am told that WiFi is not enabled. I have tried going to 192.168.0.1 on a PC connected to the modem & just get 'No Internet'. I have verified through the Xfinity app that the modem is online per them. At my wits end what to do.

7 days ago

Kristen WestermannThe Many

asked in G36

g36 and Xfinity connection drops daily

I have to reboot router almost every day. This is unacceptable level of maintenance for a $300 router. Will Arris ever address this issue ? I’m thinking of going back to my old router since honestly there’s no discernible difference in performance. Is there a fox for this? I’ve changed the channel to manual and that helped. I might get two days. Please help.

9 days ago

MetakeysThe Many

asked in G36

G36 2.5 port and 1gb issue

My new Arris G36 is not showing my PC plugged into the 2.5 GB port in connected devices but connects to the internet; my devices connecting to my mesh network do show up in the connected devices page.I can see through my isp’s monitor page that the 2.5 GB port PC is getting an IP to itself on the 2.5 GB port. While the 1 GB port uses the 192.168.x.x ip the modem gives, the 2.5 GB port uses 212.164.x.x ip from the isp.The wan is pulling 146.115.x.x from the IP.In the advanced menu is Mac Bridging; it is not on but it says in Help that it is. “A bridged device will get an IP address directly from your internet provider and not have access to your local network."This sounds like what is happening. Arris Tech doesn't understand and me had to do full resets, etc. Isp has no clue what I am talking about.Anyone know?

11 days ago

GEM185The Many

asked in G36

Wi-Fi G36 is not working

Comcast Infiniti has come out to my home and verified that my G 36 is not functional I have verified that it has a warranty that expires in May 2024. how do I get a replacement or a refund?

12 days ago

lmdecker366The Many

asked in G36

WiFi Constantly Goes Down - Arris G36 - Worse than before

I created the following topic about a month ago: Arris responded to check the downstream and upstream values and that if these were out of the recommended range we would have to contact our ISP. I followed the instructions in the article they shared and the values are all within the range they list. Our internet connection now drops multiple times per day nearly every 20 minutes now. I couldn’t respond to the message on my previous post because it was marked as resolved, but if anything the issue has gotten even worse.

15 days ago

3Salvo6The Many

asked in G36

Unable to set up the Surfboard Central App in G36

Hello,I recently had to reinstall the App, and it now wants me to activate and set up my ARRIS G36 modem-router and ARRIS Mesh W121. This is all set up and operating fine, but the App is stuck on activating new equipment. Does anyone know how to bypass this on App so I can see my network operations?Any recommendations would be great. Sincerely,

15 days ago

iamjsmartThe Many

asked in G36

G36 drops Wifi connection on all devices daily. Ethernet connected device remain connected to internet?

G36 drops Wifi connection on all devices daily. Ethernet connected device remain connected to internet? Not and ISP or internet issue I have called for help and they did some troubleshooting, and told me to give it 24 hours and to call back with case number if the problem happens again. However it is 6 hours later and now none of the wifi networks are visible. They show active and working in the arris modem/router portal.. But no network is findable.Every time I search this issue no one has a solution. Just tells the customer to reboot or some lame simple solution that does not work. I should not have to reboot my device on a daily basis. It is 2 weeks since I purchased this item and I have had this issue since I bought it. Either solve this issue or say you can’t so I can return it ASAP. No more lame simple technical troubleshooting. It is not on the ISP end. that should be obvious if you have been reading. It is clear it is on the modem/router end.When you buy a product you expect it

15 days ago

DAGrThe Many

asked in G36

Monitor Data Usage on G36

Hello I was wondering if there was a way for me to track my data usage? I’m using the G36, and I’ve got the surfboard app. My internet provider is claiming that we’ve used disproportionate amounts of data. It seems no matter what we do we always go over the limit and get charged extra, I even added an extra 500G to my plan and we still go over. Our internet habits have changed since the original overcharge, we stream movies way less, which according to Cox was the main culprit. After doing some research people were saying Cox has been known to do this, and after being shown the ACTUAL amount of data used via the owners modem/router provider, they’ll fix themselves and stop trying to scam you. Could be BS I just read on the internet, but I figured it’s worth a shot. Sorry if that was a tangent, but any help would be greatly appreciated!

15 days ago

DJVThe Many

asked in G36

G36 Secondary and Guest WiFi- Access through WebGui

Both the secondary and Guest Wifi have different subnets- 192.168.26.1-x and 192.168.28.1-x. The Login page is accessible through the above (192.168.26.1 and 192.168.28.1).My main gateway goes to a different router for dhcp etc., and I want to have similar settings for the two above.However, the login/ password that I’ve set for the main page does not work for these. I’ve already tried the admin/cusadmin + password too without luck.

15 days ago

paulfloreck123The Many

asked in G36

Password Issue for G36

I just installed the G36 and got the Surboard app working. When I log into the management app using a web browser, the password does not work. The only password I’ve entered during the setup process is the password listed on the back of the ARRIS Quick Start Guide and the Wifi password, nothing else. And yet, when I try to login, I get password failed error. What’s going on? I saw an article about resetting to the factory setting but this requires having Comcast re-provisioning which was a nightmare. That process took three calls into Support and multiple hours. What else can be done to reset the password?

16 days ago

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