Xinfinity indicated that my G36 has an issue with communicating with the G36. The following is there input:
We’ve noticed intermittent connectivity issues with your internet
service and have identified the cause to be a defect with your
Arris Surfboard G36 internet modem + router. Arris is working
on a software update that should fix the problem. Because the
update may not be available for several months, we have taken
steps in the interim to improve your connection and provide
you with the best possible experience. These proactive measures
should resolve your intermittent connectivity issues and provide
you with fast speeds, but your modem may not achieve the full speeds
included in your Xfinity Internet package until the Arris software
update is deployed.
If the above is correct when will there be a update and how do I update my G36?
It seems every few days (2-3) I have to restart the G36 to obtain the expected through put of my Xinfinity account.
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