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Roku wireless red X with SurfBoard G36

  • 10 January 2024
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My Roku express+ and Surfboard G36 disconnect daily.  I have to do a system restart on the Roku to connect to the G36 and this is becoming troublesome.

I’m able to connect the Roku to the G36 successfully, however, randomly they stop communicating.  I asked Roku if it was the Roku device and they said no. because the Roku works correctly when I use my iPhone 15 hotspot.

Looking around some suggested I make sure the G36 is set up on “b/g/n” and it is in fact set up on “b/g/n/ax” for 2.4 GHz.  

The issue has to be with the G36.  It’s new as of December 2023 and that when this issue started.

Any thoughts on a solution?

 

 

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Best answer by allisonrja 14 January 2024, 23:37

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plemans
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the Express+ is one of the most basic roku’s. Its not dual band. 

Problem with that is 2.4ghz is sensitive to interference and its a slow network. 

You can try changing the channel you’re using on the router to a less used channel. but if you live in a congested environment, a single band roku isn’t going to be your friend. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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I changed the 2.4 Ghz channel to 6 from the default channel of 11.  The problem, so far, has been resolved.  Thank you. 

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