I’m trying to setup a new G36 gateway modem. I’ve activated the modem via the Xfinity app. Now I’m trying to configure Wifi via the Arris Surfboard app but getting a communication failure.
Any support help?
Best answer by SURFboard Moderator
View originalHello matthins
In this case we would suggest you to follow the steps below to avoid the error occur on the surfboard central app
» Uninstall the SBC app
» Perform Hard reset on the modem ( Follow steps mentioned on the article below to reset)
» Connect device to the modem default WIFI network
» Install SBC app
» Enter the WIFI network name manually to which your device is connected to
» Proceed with Setup and once get into the Home page
» Select the WIFI Icon (Network) on the bottom of the app screen
» Edit the WIFI credentials and click Apply
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