Question

G54 stuck while updating on SBC app.

  • 11 April 2024
  • 6 replies
  • 56 views

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When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?


6 replies

Userlevel 5
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Could you please help us with the app name and version that you are using to setup the G54 modem

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Yes the app version is 4.2.11 and the app is SURFboard Central. 

Userlevel 5
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4.2.11 is an updated version. I suggested you try with different mobile phone to set up the SBC app.

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I am trying to find a friend with an android because the Apple devices are doing the same thing as mine. 

im having the same issues. Is this a known issue with apple phones trying to do a system update with in the app?

Userlevel 5
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im having the same issues. Is this a known issue with apple phones trying to do a system update with in the app?

Please help us with the model number to assist you further.

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