G54

My G54 recently started rebooting by itself, after PIA troubleshooting, located problem in female power receptacle in back of case, on board, located bad solder on board on terminal for plug in, disassembled, resoldered, now works as it should. The slightest movement would cause Unit to reboot. Unit is over 3 years old, suspect weight of cord and jack finally caused bad solder joint to give way, bad manufacturing process, (Cold solder joint) unit has never been abused since day one, I did strain relief the plug and cord. 

Attempting to add a Older G34 to my G54 using an ethernet connection to my G34…     I currently have an my older ASUS RT-N66E Router set up With a Lan IP of 192.168.1.1  (Currently working with a secondary network to extend range)Attempted to manually set the GS as 192.168.1.5 using its Mac address…It connected as follows below ….  

I have been having issues with my connection while playing WoW pretty consistently. They happen about every 30 minutes or 1 hour. It doesn’t happen on any other time interval.These are the things I’ve tried:I contacted my ISP and they say there is no issue on their end. I asked my ISP to see if there was a firmware update that was needed. I flushed my DNS. I tried wireless. I tried plugging directly into the modem. I reset the router. I restart the router. I checked my PC for all updates including bios updates. I checked my signal levels and they are all within the recommended range. I contacted my ISP again and had them reprovision my modem. I tried lowering the firewall settings and that didn’t fix anything. I do not have a separate firewall connected to the G54 gateway.When I get my disconnects, I always have the following notice in my firewall logs:

I can only see a 5G network on the label of my Arris Surfboard. Does this mean I can’t connect 2.4G devices? How can I add them?

My door lock can only be connected to a 2.4G network and my router flips between the two modes and inadvertently kicking it off.  Comcast said that i can set this up. Can anyone send me video on how to do this? 

How to set up netgear extender to router g54 

Is there really no other option for support versus calling in? There is no email listed and the live chat function is never available. Kind of ridiculous for the amount of money we spend on the se products that we can’t get decent support aside from this function. 

Installed G54 a week or so ago.  Able to Launch Launch Web GUI from the Surfboard App, but get “Invalid login credentials, please try again” where Email Address is defaulted to my email address and Password is “supposed” to be the default password informed in the app.  Factory reset has been done and reconfig with ISP has been done.  There is no issue with internet connection. Need to access the Web GUI because there’s no external button on the Arris Router to connect an external device (ie. Wi-Fi Extender); the button is “in” the Web GUI application. Doesn’t seem to be a username/password issue because “user” did not set it up username/password; it’s defaulted and the Mobile apps informs the username/password to use?Seems the Web GUI login “invalid login credentials” issue has been an issue for 2+ years? What is the real problem and how to resolve?  Not sure how to proceed on my end without a clear explanation of the root cause of the problem? Please help?

Hello,I have an Arris G54 Gateway that runs about 30 wired and WiFi devices through a managed switch. Everything is working well, but I am trying to add a new WiFi touchscreen that is supposed to connect to the existing connected internet interface device with a LAN IP for a security alarm system. The touchscreen firmware works via 2 connections: A basic WiFi connection to a SSID on the router and then a further connection to the interface device by inputting that device's IP into the touchscreen's settings.When I tried to connect the touchscreen to the G54, it would not connect to the Primary SSID but did connect to the Guest SSID. Once so connected, the touchscreen would not further connect to the internet interface device after putting in that device's IP address.The touchscreen support tech said the basic problem is that the touchscreen is an IoT device that cannot accept passwords with the special characters used for the Primary SSID, and is geneally incomp

 Hello & Happy New Year,Xfinity is my in-home provider. I recently increased my internet plan to 1 Gig Plan, download speeds up to 1000 Mbps and Upload speeds up to 35MbpsThis increased seep requires me to replace a very old Arris. Numerous friends have recommended the G54 plus it’s compatible with Xfinity. Great!BUT. Arris said the G54 is designed for internet only and doesn’t support Xfinity Voice service. This model won’t work because it can’t carry voice signals and Xfinity doesn’t enable voice on it.Would someone knowledgeable please recommend a router/modem that equates to a Model G54 + Voice? Thank you.

My G54 has been working great for over a year however, recently my two Samsung S24 Ultra phone have started disconnecting from the wifi and the phone reads incorrect password.  I click on reconnect using the saved password and it reconnects for a period of hours to days.  MY QUESTION IS WHAT IS GOING ON AND HOW TO I FIX THIS.Thanks in advance for your help.Ed

How do you create separate band names to create a unique name for 2.4GHZ and one for 5GHz?

I called in because I could not finish registering my g54 in the app. Was told to send in proof of purchase with the case number. Got the case number but can't recall an email address? Any idea what it is? Couldn't find it on the website. 

I want to add the modem to the app so I can monitor it and have better control. I have Spectrum and have performed a hard reset on the modem. I'm able to access the original WiFi network using the login and password from the bottom of the router, but it still isn't recognized. Any help would be greatly appreciated. I do not want to pay for Arris support for this modem. 

(Edited private information)need phone number for help

I just set up a new G54 modem and the WiFi is not working. It’s not broadcasting any signals. I have Xfinity service and it’s showing I’m connected. My computer is connected via Ethernet and it’s working. Does anyone know what could be the problem? 

I bought this a couple months ago. I have been experiencing constant disconnections from every triple A gaming title. It seems to crash from a firewall reset happening every 30 minutes.Here is what i have tried: Swapping ethernet cords Restarting router Updating pc drivers-update bios Resetting router Resetting pc settings I have tried port forwarding and assigning ip address. Tested port forwarding with UPNP off and on no difference. Unplugged ethernet and ran wifi-still same problem. Plugged in ethernet to my other computer- Still same problem.   WAN DHCP timer is every 2 hours.  I had a xfinity tech come out, had some problems on the connection in the wall from paint. He replaced all connectors. I asked what i should do if that does not solve the issue and he said try a different router. Asked if he could assign a static ip and they only do that for business accounts. Aske

I gave the first 25 of my 60 devices static addresses but now no matter what name, IP and MAC I try to add I get Invalid input.

enable 2.4gh on my G54?

Repost:Recently changed out my modem/router setup from the provider supplied (spectrum) to a G54. I had some issues with smart devices and had to split the bands for connectivity. Now though I’m having issues I did not previously have with my provider. Online games are choppy and sporadic and even scrolling instagram it will just not load. My question is, are there particular settings that could be affecting this? Router is probably 15 feet from Xbox that is having streaming issues. I never had these issues with the one from my internet provider   Internet provider is spectrum with a 600 gbps plan.  

If the G54 DNS Relay selection is disabled, and the Statically Configured option is selected, the setup is ignored and Obtained Automatically is returned.While this would seem like it is the correct option in the first place, it results in no DNS service no matter what LAN DNS option is selected.What is this LAN DNS option supposed to do, and how should it be set up? Before Save: After Save: 

I have a web server on my local windows system. I access it using a special port number. This port number is forwarded within the G54 to the standard 443 port.The web site can be successfully browsed from any system, however not from the web server system itself.I believe this is caused by the DNS Relay feature built into the G54, which seems to shortcut the port forwarding mechanism.Unfortunately, the DNS Relay feature does not seem to be able to be disabled, so I can’t verify this...

I need my tracking information for my order.

I have not received my confirmation email for my order as of yet. please send me the email.

As of today, my G54 gateway has firmware “AC01.02.012_022625_G5X.04.20.122”I called my ISP (Breezeline) and asked if they could tell me the latest firmware for my G54, and if different than what I have stated above, push it onto my G54. They said, they’re unable to find the latest firmware, and can push the latest firmware only for their rented routers, NOT for customer owned.Then I called Arris CS and the CSR confirmed with the tech support team, that the latest firmware for G54 does NOT get published, and is unknown to the tech support :)Strange! Why couldn’t ARRIS publish the latest firmware version on their Community board, or provide it to their tech support/CS teams.BTW, does anyone here know the release date/month of my below firmware?“AC01.02.012_022625_G5X.04.20.122”