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G54

DOCSIS® 3.1 Multi-Gig Cable Modem & Wi-Fi® 7 BE18000 Router

36 Topics
146 Replies

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36 Topics

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ryangonzales00The Many

asked in G54

G54 stuck while updating

When I opened the app it said it needed to be updated on a G54. I began the update but it’s still stuck at 0% and has been that way for the last several hours. Can someone help?

4 days ago

fchplpvnsThe Many

asked in G54

G54 - Compatible with OOMA and ring camera

I assume from the product webpage that this is not compatible with ooma (digital voice). Please verify this. Is it compatible with Ring Cams (voice also)? Alexa” Hue Hub? For those that have purchased this, are there any issues with it?

11 days ago

SuetThe Many

asked in G54

bbowenThe Many

asked in G54

G54 won't connect to Altice Optimum Internet

We tried all we could and Optimum even sent out a tech and he said they were getting numerous errors while activating the G54 internet . He said they finally got it successfully activated but the modem for a few seconds flashed a solid blue then green light and flashing green light ever since and hasn’t connected to the internet yet. I can get into the Surfboard central app features of the modem by continuing the install process without internet but that's it.

1 month ago

cfoltermThe Many

asked in G54

New G54, previously working well, now some site won't load, others VERY slow

Newly bought G54 and service with Spectrum. Initially was working very well. Today, many websites can not load and others are dial up slow. Spectrum of course bounces this to Arris as there appears to be some service and feel its no longer their problem. They insisted for a hard reset as some channels are not working correctly and Arris would be better suited for fixing this. What is ACTUALLY the problem and what is a step by step process on how to remedy it, without getting bounced back and forth.

1 month ago

DawnriseThe Many

asked in G54

Trying to add a Manual Static IP and error : Invalid Input! G54

Whenever I try and add a Manual Static IP for a device that is NOT a NAS, (An HP Multifunction in this case), I always get the error message “Invalid Input!”And when I try to add my iMac, I don’t get an error message, but it also does not subsequently show up in my Static IP list.Is this feature bugged?

1 month ago

jame338The Many

asked in G54

5GHz band have 160MHz channel width?- G54

Does the G54's 5GHz band have 160MHz channel width?Or is it limited to 80MHz?

1 month ago

CatmanThe Many

asked in G54

no internet on G54

I installed my g54 modem, activated it with Xfinity. It is showing online with Xfinity but when I connect to the g54 it tells me no Internet available. I can not connect with the surfboard app or by typing in 192.168.0.1, have reset the modem but still says no Internet.

2 months ago

plemansLegends

posted in G54

Arris G54 Feedback/Performance

I’ve been using the Arris G54 and the Netgear RBE973S to test WIFI 7 and just wanted to provide some feedback on how the Arris performs so far. Its not a fair comparison as the Netgear has a few extra features/performance specs. Overall, its performance has been excellent. I have a 3200sq ft home and with it centrally located, it covers the whole home. I’m running around 60+ devices overall (40+ wireless) and I’ve had no issues or bandwidth concerns. I do have all but 1 of my 4k tv’s hardwired in because I prefer that for streaming. I do have the 10g port connected through a 2.5gig tp-link switch and it doesn’t have any issues saturating it. While the Netgear is faster on the peripheral (because of the satellites), the Arris keeps up in closer range and even will beat it on some tests. I’ve been able to saturate my multi-gig speeds over wireless. So if you have a mid-sided home, this should cover it great if you centrally locate it. What I like: I like having the extra features in the

2 months ago

CatmanThe Many

asked in G54

no lights on front panel g54

I just bought a g54 arris modem and there are no lights on the front panel only the power light, Xfinity can not activate my modem.

2 months ago

KingWizard23The Many

asked in G54

G54 WIFI/Bridgemode/1Gig ethernet ports/2.5multiswitch/ HELP!!

Help,Im a Cox Cable user, going from the panoramic V8 (best modem they offer) to the now G54.I would like a solution or other options about the way the Ethernet ports work in the back.,First question: I left the cox modem because when in bridge mode only one port works. Im hoping thats not the case with the G54?2nd question: if in fact, this is the same situation… What do i do now to get my current Google Pro 6e wifi mesh system at speeds faster than just 100-200 MGPS?? I run my fast ethernet port to my 2.5 multiswitch to direct connect 2 laptops and 2 xbox systems. All of which will hit 2-2.3Gigs of speed. Problem now is i have no ports left over from Modem. i even tried using a port from the switch. Neither was a success. I spoke with Google and Cox and couldnt get them both on the same page and were of no help, both said to do opposite things.3rd question: Does Arris modems offer a way to turn off there WIFI only? this way im not running into “double NAT” situations. This is Googles

2 months ago

joegnjThe Many

asked in G54

Connect extender to the Surfboard G54

I am looking to purchase the G54. The location will be on the main floor of my house, but my office is on the 2nd floor. Is there an extender I can connect to the G54, so I can access an ethernet connection in my office?

2 months ago

cuetop209The Many

asked in G54

Using a Netgear switch with the 10g port on the g54

Can i connect a switch to the 10G port on the G54 ?

2 months ago

Speterson325The Many

asked in G54

How do I connect G54 with mesh system.

how do i connect my arris g54 to my arris 133 mesh system

2 months ago

TWiyrickThe Many

asked in G54

SurfacePro will not connect to G54

All of my devices have connected to my new Arris 54 WiFi Cable Modem except for my SurfacePro. How do I get my SurfacePro to be able to connect to my G54? Thx

2 months ago

timstackThe Many

asked in G54

How to setup IPv6 with G54

So I have the IPv6 Enabled but not working so how do I set up??? Using Comcast Internet provider.

2 months ago

jame338The Many

asked in G54

G54 Quality of Service (QoS)

Does the G54 have a the Quality of Service (QoS) feature to manage and prioritize bandwidth priority?If not, any good reason why QoS is excluded?

2 months ago

Corndog106The Certified

asked in G54

G54 needs newer firmware. Xfinity blaming Arris.

G54 shows to have firmware AC01.01.015_051923_G5X.04.20.121 trying to get Xfinity to update on their end but they blame Arris saying the file should be here somewhere. This one is on their “enhanced network speeds” list so it should work but I believe the firmware is the holdback. Any thoughts or help would be appreciated.

3 months ago

rickdeThe Certified

asked in G54

Photos getting corrupted while image transferring in G54

I’m suddenly having photos on my remote drive showing up as corrupted with distortion and lines running through them. These images are transferred between my MacBook Pro and the Synology Raid via WiFi. The image can look fine on my computer but as soon as it’s transferred to the drive, it is corrupted. Or an image on the drive can look fine but then when I reopen it a few minutes later, it is corrupted. I suspect the G54 is causing this. How can I test for it and fix it?

3 months ago

C1ATraderThe Many

asked in G54

G54 - Unable to connect laptop through wifi

WiFi signal is not being seen by my laptop, my laptop does see all the neighbors WiFi signals in my area. I have ten other devices on line with no issues, cell phones, smart TV's, iPads, all work fine on the WiFi, never seen this before, did reinstall on the NIC, updates on the PC, and NIC, ideas, help, greatly appreciate it. BTW, hard line CAT 6 works great.

3 months ago

saphishThe Many

asked in G54

G54 - WPS button

Does this modem and router combo have a WPS button?

3 months ago

saphishThe Many

asked in G54

G54 -creating wifi name and different bandwidth to connect old device

Is there a way to create different wifi names for the different bandwidths? my older device (Surface Pro 3) can’t seem to connect to the wifi network at all

3 months ago

PorqpynThe Many

asked in G54

Intermittent internet connection on G54

For the past few weeks my internet has gone out almost every day. Resetting the modem seems to fix it, at least temporarily. I’ve talked to Xfiniity several times and they say I should replace the modem, yet several nearby neighbors have had the same issue and it’s unlikely that all of our modems would malfunction at the same time.Unfortunately I don’t have much expertise with modem/internet setup and I have no idea how to troubleshoot it. Any advice?

3 months ago

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