G54

Installed G54 a week or so ago.  Able to Launch Launch Web GUI from the Surfboard App, but get “Invalid login credentials, please try again” where Email Address is defaulted to my email address and Password is “supposed” to be the default password informed in the app.  Factory reset has been done and reconfig with ISP has been done.  There is no issue with internet connection. Need to access the Web GUI because there’s no external button on the Arris Router to connect an external device (ie. Wi-Fi Extender); the button is “in” the Web GUI application. Doesn’t seem to be a username/password issue because “user” did not set it up username/password; it’s defaulted and the Mobile apps informs the username/password to use?Seems the Web GUI login “invalid login credentials” issue has been an issue for 2+ years? What is the real problem and how to resolve?  Not sure how to proceed on my end without a clear explanation of the root cause of the problem? Please help?

Hello,I have an Arris G54 Gateway that runs about 30 wired and WiFi devices through a managed switch. Everything is working well, but I am trying to add a new WiFi touchscreen that is supposed to connect to the existing connected internet interface device with a LAN IP for a security alarm system. The touchscreen firmware works via 2 connections: A basic WiFi connection to a SSID on the router and then a further connection to the interface device by inputting that device's IP into the touchscreen's settings.When I tried to connect the touchscreen to the G54, it would not connect to the Primary SSID but did connect to the Guest SSID. Once so connected, the touchscreen would not further connect to the internet interface device after putting in that device's IP address.The touchscreen support tech said the basic problem is that the touchscreen is an IoT device that cannot accept passwords with the special characters used for the Primary SSID, and is geneally incomp

Is there really no other option for support versus calling in? There is no email listed and the live chat function is never available. Kind of ridiculous for the amount of money we spend on the se products that we can’t get decent support aside from this function. 

 Hello & Happy New Year,Xfinity is my in-home provider. I recently increased my internet plan to 1 Gig Plan, download speeds up to 1000 Mbps and Upload speeds up to 35MbpsThis increased seep requires me to replace a very old Arris. Numerous friends have recommended the G54 plus it’s compatible with Xfinity. Great!BUT. Arris said the G54 is designed for internet only and doesn’t support Xfinity Voice service. This model won’t work because it can’t carry voice signals and Xfinity doesn’t enable voice on it.Would someone knowledgeable please recommend a router/modem that equates to a Model G54 + Voice? Thank you.

My G54 has been working great for over a year however, recently my two Samsung S24 Ultra phone have started disconnecting from the wifi and the phone reads incorrect password.  I click on reconnect using the saved password and it reconnects for a period of hours to days.  MY QUESTION IS WHAT IS GOING ON AND HOW TO I FIX THIS.Thanks in advance for your help.Ed

How do you create separate band names to create a unique name for 2.4GHZ and one for 5GHz?

I called in because I could not finish registering my g54 in the app. Was told to send in proof of purchase with the case number. Got the case number but can't recall an email address? Any idea what it is? Couldn't find it on the website. 

I want to add the modem to the app so I can monitor it and have better control. I have Spectrum and have performed a hard reset on the modem. I'm able to access the original WiFi network using the login and password from the bottom of the router, but it still isn't recognized. Any help would be greatly appreciated. I do not want to pay for Arris support for this modem. 

(Edited private information)need phone number for help

I just set up a new G54 modem and the WiFi is not working. It’s not broadcasting any signals. I have Xfinity service and it’s showing I’m connected. My computer is connected via Ethernet and it’s working. Does anyone know what could be the problem? 

I bought this a couple months ago. I have been experiencing constant disconnections from every triple A gaming title. It seems to crash from a firewall reset happening every 30 minutes.Here is what i have tried: Swapping ethernet cords Restarting router Updating pc drivers-update bios Resetting router Resetting pc settings I have tried port forwarding and assigning ip address. Tested port forwarding with UPNP off and on no difference. Unplugged ethernet and ran wifi-still same problem. Plugged in ethernet to my other computer- Still same problem.   WAN DHCP timer is every 2 hours.  I had a xfinity tech come out, had some problems on the connection in the wall from paint. He replaced all connectors. I asked what i should do if that does not solve the issue and he said try a different router. Asked if he could assign a static ip and they only do that for business accounts. Aske

I gave the first 25 of my 60 devices static addresses but now no matter what name, IP and MAC I try to add I get Invalid input.

enable 2.4gh on my G54?

Repost:Recently changed out my modem/router setup from the provider supplied (spectrum) to a G54. I had some issues with smart devices and had to split the bands for connectivity. Now though I’m having issues I did not previously have with my provider. Online games are choppy and sporadic and even scrolling instagram it will just not load. My question is, are there particular settings that could be affecting this? Router is probably 15 feet from Xbox that is having streaming issues. I never had these issues with the one from my internet provider   Internet provider is spectrum with a 600 gbps plan.  

If the G54 DNS Relay selection is disabled, and the Statically Configured option is selected, the setup is ignored and Obtained Automatically is returned.While this would seem like it is the correct option in the first place, it results in no DNS service no matter what LAN DNS option is selected.What is this LAN DNS option supposed to do, and how should it be set up? Before Save: After Save: 

I have a web server on my local windows system. I access it using a special port number. This port number is forwarded within the G54 to the standard 443 port.The web site can be successfully browsed from any system, however not from the web server system itself.I believe this is caused by the DNS Relay feature built into the G54, which seems to shortcut the port forwarding mechanism.Unfortunately, the DNS Relay feature does not seem to be able to be disabled, so I can’t verify this...

I need my tracking information for my order.

I have not received my confirmation email for my order as of yet. please send me the email.

As of today, my G54 gateway has firmware “AC01.02.012_022625_G5X.04.20.122”I called my ISP (Breezeline) and asked if they could tell me the latest firmware for my G54, and if different than what I have stated above, push it onto my G54. They said, they’re unable to find the latest firmware, and can push the latest firmware only for their rented routers, NOT for customer owned.Then I called Arris CS and the CSR confirmed with the tech support team, that the latest firmware for G54 does NOT get published, and is unknown to the tech support :)Strange! Why couldn’t ARRIS publish the latest firmware version on their Community board, or provide it to their tech support/CS teams.BTW, does anyone here know the release date/month of my below firmware?“AC01.02.012_022625_G5X.04.20.122”

modem i bought last year quit workling my internet at home doesnt work . what could be wrong ? this is $600+ when i bought it expensive and did not last..

This is going to seem naive for a small house but I had arris (SBG7600AC2) router/modem combo that encompassed the house but would start dropping connection (or it was comcast) and every time it did it pissed off all the echos and other smart devices in the house. So I purchased an overkill 54G which drops less but while the signal is good enough, there is too much “noise” to make some of my downstairs echos happy for multi speaker spottily. I started to hook up a ax1800 tp-link…. mostly because the wu6 has terrible reviews for the price. I mostly wanted to know if im wasting my time before I start drilling into my ceiling and getting a POE device if its possible. I dont see any walk thoroughs that use combo devices as first modem device. 

i’m getting an error that says (title) and I have 25 devices already added.is 25 the cap? (i doubt it) anyway, I’d appreciate some assistance. thanks. 

Recently changed out my modem/router setup from the provider supplied (spectrum) to a G54. I had some issues with smart devices and had to split the bands for connectivity. Now though I’m having issues I did not previously have with my provider. Online games are choppy and sporadic and even scrolling instagram it will just not load. My question is, are there particular settings that could be affecting this? Router is probably 15 feet from Xbox that is having streaming issues. I never had these issues with the one from my internet provider  

I just set up a G54 modem. My cell phone can connect just fine, but when my laptop connects, it says there is no internet. What's up?

I just purchased a G54 and went through all the setup and activation with Spectrum. No issues, much more stable connection all is well. Until I had to swing all of my smart home devices over and many are having issues with the connection. My thought is the 2.4ghz vs the 5ghz may be the issue? I’m curious if anyone else knows how to remedy this? Most devices are a Google based platform and the previous router/modem from spectrum had no issues. I’ve gone through all the troubleshooting with Google and nothing seems to work. The only thing that has changed is this setup so I have to assume it’s to blame. Any help would be greatly appreciated.