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DG3450

  • 24 November 2023
  • 2 replies
  • 88 views

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So this router was purchased only a year ago, now its consistent problems.

 

All of a sudden within the past week it kicks off every device on the network, then restarts, then kicks everything off every 15-30 minutes. Theres only about 7 devices. The device will not show me any logs regarding why it's doing this. 

 

I restarted the router wiping previous settings and set it up again. This corrected the problems for about 1 day. It started happening again, I reset it again, this time it hasnt corrected the issue. What's upsetting is I see arris doesnt support this router/modem. Personally I think if you arent going to support something or plan to discontinue support for a device within a year it shouldnt be sold.

 

 

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Best answer by SURFboard Moderator 16 December 2023, 22:36

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Userlevel 6
Badge +40

got a screensnip of the cable connections page and event logs? 

I’ve seen high power levels trigger a reboot. 

I’ve also seen the ISP triggering reboots so the event logs help check that

Userlevel 5
Badge +41

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 

Please contact your ISP for the same 

 

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