Gateways - General

Gateways

  • 133 Topics
  • 305 Replies

133 Topics

SURFboard_Big_Kahuna
The Many
SURFboard_Big_KahunaThe Many
published in Gateways - General

192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

22873
G
The Many
18 days ago
W
The Many
WCarpThe Many
asked in Gateways - General

Data transfer rate of Surfboard SBG6580

I am not getting the data transfer rate of 300 Mbps that Spectrum says I’m supposed to get and they say it is because the modem. According to your website, the Surfboard SBG6580 cable modem has a maximum data transfer rate of up to 343 Mbps down. Saying up to 343 Mbps means anything above 0 to 343 Mbps! In some data transfer rate test tests in the past, I have gotten around 235-to around 258 Mbps down. Just a little while ago, it was only 153.1 Mbps down. Another issue is the lack of Technical Support for the product by the company! It seems Support is getting worse generally for things. In the past I have been able to call and speak to a person. Can’t it be done now?

4
W
The Many
12 hours ago
Z
The Many
zeno0zeroThe Many
asked in Gateways - General

How do i check the url logs/web activity history on an Arris Surfboard gateway

How do I access the url history? 

2
S
VIP
4 days ago
T
The Many
theblackmanxThe Many
asked in Gateways - General

Is there any way to reset the admin password on an SBG7580?

Optimally, without resetting everything else?

3
LoveMyLab
Button Mashers
11 days ago
hailsagan
The Many
hailsaganThe Many
asked in Gateways - General

Arris SBG7580-AC dropping connection?

I’ve been having this nagging issue ever since xFinity did some kind of local maintenance in my area and my internet connection keeps dropping out. Some times it will be up for a few hours, others just 1-2 hours but always drops just the same.I have included some images from the logs. Any help would be appreciated. Upstream and Downstream dataError Log sample (MAC addresses blanked out) 

4
S
VIP
15 days ago
N
The Many
nelsons21The Many
asked in Gateways - General

Firmware update for an sbg6782-ac

where do I  find the latest firmware update for the Arris Surfboard modem SBG-6782-AC?

1
S
VIP
25 days ago
P
The Many
petalfrogThe Many
asked in Gateways - General

Unable to locate the Default Wifi-Name

Hello, I also have a new modem and xfinity tried to get me to find a default wifi name on modem. I do not see one. Can you provide a pic of where this may be on the sticker?

6
plemans
Survivors
1 month ago
M
The Many
mikej_wThe Many
asked in Gateways - General

NVG578HLX Manual DNS Entry

I have a domain that is set up to the router WAN. That appears to work from outside the LAN. But from inside the LAN I cannot access my service (webpage running on Linux) unless I use the IP address directly. I tried to create a Manual DNS Entry, and the router says it accepted the entry, and then I reset the DNS cache on my internal PC, and when I then run tracert it still returns the WAN address, and cannot access the webpage.What am I doing wrong?

1
S
VIP
1 month ago
G
The Many
gary_fThe Many
asked in Gateways - General

I reset my arris touchstone gateway 3270a

model 3270a has been reset 2 times and I cannot access the modem. I cannot set wifi with the code provided, Right now I am frustrated and at a loss of what to do.

1
S
VIP
1 month ago
F
The Many
FrancoWideThe Many
asked in Gateways - General

Require Wi-Fi Password

How May I reset my wifi key?  

1
S
VIP
1 month ago
U
The Many
User9292The Many
asked in Gateways - General

Wifi not working anymore? DG3450

I have the model DG3450 i guess (it says it on the bottom), it only has two status lights (Online and Wifi) which are supposed to be green. I came home from work 3 days ago and noticed that their now light blue and have been like this since. I’ve tried unplugging and resetting but whenever it comes back on it just goes back blue and doesn’t do anything else. I’m not sure what to do?

3
S
VIP
1 month ago
F
The Many
FrancoWideThe Many
asked in Gateways - General

Reset my sbg6700

How can I reset my wifi key for sbg6700? 

1
S
VIP
1 month ago
S
The Many
shahzeb.jadoonThe Many
asked in Gateways - General

ARRIS NVG578LX GPON Gateway Availability

I’m looking for a gateway to replace my current one provided by my ISP (Huawei EchoLife EG8143A5), and was wondering if the ARRIS NVG578LX GPON Gateway was still available anywhere. If so, how can I get my hands on one? I understand the models are different as the ARRIS one doesn’t support CATV, but I’ll be removing that service from my ISP anyways. If there are any other compatibility issues, I would certainly love to know them. I would greatly appreciate all suggestions. Thanks!

1
S
VIP
2 months ago
A
The Many
alcjxjrtqbgptnoqqlThe Many
asked in Gateways - General

Does TG2482 has band steering?

I can see the option but it's greyed out.

1
plemans
Survivors
2 months ago
H
The Many
HJTkittyThe Many
asked in Gateways - General

DG 3450 using with MO CA - how to connect

We have ONLY internet through our cable provider, hooked up with the ARRIS DG 3450 wifi-modem. It says that it’s MO CA 2.0 channel bonding enabled. I want to extend wired internet to another room with two coax jacks. With the modem being enabled for MO CA 2.0, how are the MO CA adapters to be hooked up? I cannot find anything on youtube that addresses this and our internet provider will NOT provide any sort of advice at all. Thanks! 

1
H
The Many
2 months ago
H
The Many
HGRThe Many
asked in Gateways - General

192.168.0.1

192.168.0.1 won’t accept admin login for Arris A620 device

2
H
The Many
2 months ago
S
The Many
sam311The Many
asked in Gateways - General

when the G54 is available for purchase

This is one big joke ! Arris keeps posting coming soon and it says mid this year mid year has passed we are in July unless the meant mid year 2024 ! Why the are not clear at all , here comes July the 4th where they would have sold Millions of G54 in one day only in the USA. Looks like very unreliable company we dealing with . Thank you

1
S
VIP
2 months ago
A
The Many
AMCThe Many
asked in Gateways - General

TG2762G

I have a TG2762G that provides cable, telephone and only marginal WiFi. I bought a mesh router/WiFi to improve things. It wants me to turn off the TG2762G’s router/WiFi functions. I don’t how to do this.Can someone help do this?

2
A
The Many
2 months ago
I
The Many
IreneThe Many
asked in Gateways - General

Router WiFi with Matter firmware

I would like to know if you have any router wifi with Matter compatibility (Matter 1.0 or 1.1,  the standard for the IoT home connectivity).  I looked through internet and I saw that you (Arris) provides routers to Comcast with WiFi 6 and with Matter. Does it have the matter controller installed? Where can I buy it?https://corporate.comcast.com/press/releases/comcast-wifi-6e-fastest-router-gateway-10G-low-latency Thank you. Regards.

2
I
The Many
2 months ago
B
The Many
BasketCase24The Many
asked in Gateways - General

wifi 6e access on G34

I keep reading that G34 is Wi-Fi 6e compatible, but I don’t know how to access 6e. All I see is primary, secondary and guest SSIDs, with each having 2.4 and 5 Ghz bands. What am I missing? 

2
B
The Many
3 months ago
F
The Many
FergyThe Many
asked in Gateways - General

Unable to access modem interface DG3270A

Why can't I access the wireless part and advanced part on my router? The wireless tells me I'm already logged in but I'm not and nothing is there to look at and I have to have the password of the day for the advanced side. I have a ARRIS DG3270A Router

1
S
VIP
3 months ago
I
The Many
IvyThe Many
asked in Gateways - General

Arris Battery for Optimum Gateway 6 Modem for wi-fi

Are these compatible? I am hoping so.

3
S
VIP
3 months ago
J
The Many
Jacob737The Many
asked in Gateways - General

Unable to login modem gui SBG6782

I’m trying to log into the web manager of my arris surfboard SBG6782 but when I put in the username of the wifi and the original password it just keep saying it’s incorrect and try again and this is after I factory reset it. If anyone can help me out to find the password /username anywhere on the box it would be great!

1
S
VIP
3 months ago
M
The Many
micchampThe Many
asked in Gateways - General

SBG8300 unable to change Wi-Fi Name and Password

Unable to login on phone app and change router name and password

5
S
VIP
3 months ago
U
The Many
Unknown75The Many
asked in Gateways - General

Unable to connect Surfboard App

Arris homeassure app not connecting to my arris router TG2482,says it cannot connect to my wireless gateway.plus I done everything what it says in there still nothing. 

3
S
VIP
3 months ago
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