Gateways - General

Gateways

  • 238 Topics
  • 525 Replies

238 Topics

SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Gateways - General

192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

45356
F
The Many
2 months ago
G
The Many
GrylfThe Many
asked in Gateways - General

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help.I had a power problem recently,  and when fixed,  my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got  tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password'Oops! Invalid current user/password'. I've tried motorola,  the wifi key, with and without spaces.I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'Pulling my hair out here.I broke down and ordered a SBG8300 today. Since Xfinity upgraded my servic

2
G
The Many
1 day ago
L
The Many
leighmezo01The Many
asked in Gateways - General

can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

1
S
VIP
1 day ago
D
The Many
DonnaMBThe Many
asked in Gateways - General

No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times.  The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that.  Is that true?  I am not working so I can’t buy a newer modem nor rent it from my Internet provider.  My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated!  make sure 2 frequencies of my network are divided   one name for 2.4 network (2G)     one name for the 5g  

5
S
VIP
2 days ago
G
The Many
grahaaThe Many
asked in Gateways - General

Unable to login the GUI web portal

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get:This site can’t be reachedIP address  took too long to respond.Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed outThe server at IP address is taking too long to respond.

1
S
VIP
14 days ago
K
The Many
KathrynThe Many
asked in Gateways - General

open ports

I want to know should it show I have many many ports open  some going to phone numbers not mine? I don’t understand this stuff. I believe someone is using my Wi-Fi and my cell phone account somehow using lot of data can anyone help me?

4
S
VIP
1 month ago
L
The Many
low777The Many
asked in Gateways - General

Unable to login web port to disable Wi-Fi on sbg6700 ac

how to login to web manager and turn off the wifi    my windows 11 won't let me get into the ip address

1
S
VIP
1 month ago
K
The Many
KathrynThe Many
asked in Gateways - General

open ports should it show others phone numbers

On fing showing open ports from phone numbers Is that normal 

2
K
The Many
1 month ago
T
The Many
tacaldwell70The Many
asked in Gateways - General

NVG468MQ latest/last firmware version?

Hello!I’m currently using the ARIS NVG468MQ running Version: 9.3.0h7d91.  Is there a later version I can manually update to? Where can I download from? Thanks!TC

1
S
VIP
1 month ago
2
The Many
2ndhandpersonThe Many
asked in Gateways - General

SBG6782-AC MoCA not working

I am trying to enable the built in MoCA adapter on my SBG6782-AC arris surfboard. I follow the instructions on this article: https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG6782-v8-4-x-MoCA-SetupHowever, on the web interface when I customize the settings to enable the built in MoCA adapter, most of the lights on the router turn off, and it stops working and I cannot connect to it or get back into the web interface. I have waited over 30 minutes and the router still was not working. The only way I was able to fix it was by factory resetting it, but then the MoCA setting was disabled again. Anyone know how I can turn it on and still have the router work?

1
S
VIP
1 month ago
5
The Many
5ft24The Many
asked in Gateways - General

Arris NVG578HLX rebooting randomly

My Arris NVG578HLX from Ziply Fiber is rebooting randomly, Sometimes 3-4 times a day. The logs are being filled with the following:2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:15-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:13-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:28:06-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:57-07:00 L5 sdb[3075]: get_ext_info : Interfaces key doesn't exists2023-09-02T13:27:52-07:00 L5

5
S
VIP
1 month ago
P
The Many
Peter FoxThe Many
asked in Gateways - General

comparison of g34 vs sbg8300

Can someone please explain the differences, advantages/ disadvantages of the g34 vs the sb8300. Thanks

1
S
VIP
1 month ago
T
The Many
toddkatyThe Many
asked in Gateways - General

SBG6782-ACH - Intermittent internet connection

I’ve had the SBG6782-ACH for a number of years but lately have had challenges with internet connectivity dropping (streaming TV buffering, computer slow to connect, etc).  I’ve had Cox check out in-coming lines and found speeds in good working order.  So it seems that it’s time for a new modem/router.  I’m not a gamer, but work from home and need reliable internet connection.my question is…Should I just purchase another SBG6782-ACH?  I may be overpaying for my needs but it’s been a good unit, it just got tired and started to break down.

3
plemans
Legends
1 month ago
D
The Many
dp0The Many
asked in Gateways - General

Error accessing SBG-6700AC web interface

When accessing the web interface of my SBG-6700AC gateway at 192.168.0.1, instead of the login screen, I get a blank page with the text “Invalid host header.” How do I fix this error and log into the the gateway?I’ve tried restarting the modem, but I still get the same error.

2
D
The Many
1 month ago
T
The Many
tmb936The Many
asked in Gateways - General

Arris Forgot Password issue (Port Forwarding)

I’m trying to access my Internet settings to enable Port Forwarding and the default “admin” “password” isn’t working and I never changed it.Is my only option to get a new Modem??

1
S
VIP
1 month ago
N
The Many
nick557862The Many
asked in Gateways - General

setting timers on Internet for specific devices

I wish to not use an app I would like to have it automatically turn on and off my box is a nvg578lx I have scheduleing and Mac filtering but does not work need help

1
S
VIP
1 month ago
S
The Many
SleepyJoeThe Many
asked in Gateways - General

Can't connect iPad to wifi

 I hooked up my modem, no problem, but i keep getting error messages when i try to connect my iPad thru wifi.   It says that the passwords are wrong, but I am using the one provided on the modem.   Help!    -B

1
S
VIP
1 month ago
C
The Many
CspencerThe Many
asked in Gateways - General

changing wifi name and password

How do I change my Network name and my password?

1
S
VIP
1 month ago
M
The Many
MonicaThe Many
asked in Gateways - General

problemas wifi

Le llega internet al módem pero no puedo conectar el wifi

1
S
VIP
1 month ago
S
The Many
sssmrThe Many
asked in Gateways - General

Surfboard central app on NVG578LX

Hi I am Uk based and using Youfibre ISP. It is provided with ARRIS router; Model Number: NVG578LX.Can I use surfboard mobile application to access router ?   

1
S
VIP
1 month ago
C
The Many
ChristygirlThe Many
asked in Gateways - General

sbg6580 - how to connect security system with 5g network.

Howcan I open 5G on this Router, to use my security system??I am getting the run around 

1
S
VIP
1 month ago
D
The Many
DougGuyThe Many
asked in Gateways - General

MAC Address Whitelist on SBG-7580-AC

SBG-7580-ACCan I find out the date a wifi mac address was added to the whitelist?   Can I tell when the last time that mac address connected to the router?Also, is there a better way to identify which device is using a mac address other than just the manufacturer that address came from?

3
D
The Many
1 month ago
C
The Many
CkrisanThe Many
asked in Gateways - General

unable to access 5g Network

I can’t access the 5g network. I can only access the 2.4g network. How can I fix?

2
C
The Many
1 month ago
C
The Many
casmotqr12The Many
asked in Gateways - General

Default password for SBG7580-Ac

I need help finding the default password 

2
S
VIP
2 months ago
S
The Many
S_KesedarThe Many
asked in Gateways - General

Registration Issue G54

When I tried to register G54 surfboard websites sees as G36 and post as it has been a used G36. How can I correct this is a brand new G54 and register properly?Thanks,Sal 

2
S
VIP
2 months ago
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