Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 257 Topics
  • 554 Replies

257 Topics

SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Wi-Fi Modems - General

192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

54056
F
The Many
5 months ago
M
The Many
MarkMorrisThe Many
asked in Wi-Fi Modems - General

wifi and Ethernet addresses not communicating SBG6900

the issue here is that the router's Ethernet and WiFi addresses can't communicate with each other, which is why the NAS and the WiFi currently can't connect, I need the  router to figure out how to get the WiFi and Ethernet subnets to talk to each other, whether that's setting them on the same subnet altogether, or enabling some sort of bridge, etc.How to do this??

2
M
The Many
2 days ago
kevincalori
The Many
kevincaloriThe Many
asked in Wi-Fi Modems - General

How to Access Advanced Settings on Surfboard Modem?

Hi everyone, I am looking to access and adjust the advanced settings on my Surfboard modem but can’t find the options I need. Could someone guide me on how to access these settings? I want to know regarding Change the Wi-Fi channel , Adjust QoS settings and enable/disable guest networks I have already logged into the modem’s admin page;  but I am not sure where to find these options. I have checked Surfboard Modem User Guide and  splunk documentation  for reference . Any help would be appreciated! Thanks in advance!😊

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Guardians of the Gateways
3 days ago
C
The Many
cocoadogThe Many
asked in Wi-Fi Modems - General

replacing existing arris modem router with new arris modem router

Will the surfboard app give me option to recognize new arris modem router?  Don’t see option on app. 

1
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Guardians of the Gateways
3 days ago
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The Many
itliong04The Many
asked in Wi-Fi Modems - General

changing Wi-Fi credentials

I am trying to rename my modem and change the password

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kevincalori
The Many
7 days ago
A
The Many
agentspasmThe Many
asked in Wi-Fi Modems - General

surfboard sbg6700-ac xfinity activation popup on AT&T service

I am trying to hookup my modem to a coax circuit that already has service and a modem with AT&T. AT&T support has said that I should be able to hook the modem up and it will work. However I am getting an Xfinity activation pop-up, which is the ISP I had previously.I am not sure what the issue could be, but can these modems be pre-programmed for a specific ISP? I bought this a while ago and do not remember what I had done at the time.If this is just not possible to do then that would be helpful info as well.

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Guardians of the Gateways
21 days ago
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The Many
Theatre3momThe Many
asked in Wi-Fi Modems - General

SBG6580 - Is there any possible to check the websites that using daily

Is there a modem that you can see what websites have been used each day?

1
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Guardians of the Gateways
23 days ago
S
The Many
savion.brownThe Many
asked in Wi-Fi Modems - General

nat type is strict to enable upnp and port forwarding

I’ve tried enabling upnp and port forwarding and my nat type is still strict.

1
S
Guardians of the Gateways
1 month ago
M
The Many
Melissa0208The Many
asked in Wi-Fi Modems - General

Unable to connect Wi-Fi on SBG6700-AC

unable to connect to wi fi with my SBG6700-AC

1
S
Guardians of the Gateways
1 month ago
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The Many
printerhelpThe Many
asked in Wi-Fi Modems - General

How to Connect Printer to WiFi

I am unable to connect printer to wifi. This issue is frustrating please give me solution of how to connect printer to wifi

1
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Guardians of the Gateways
1 month ago
A
The Many
aossmannThe Many
asked in Wi-Fi Modems - General

Replace surfboard modem

I ordered a surfboard modem with max mbps of 800. Xfinity upgraded me to 1000mbps how can I return current modem and get a faster one?

4
A
The Many
1 month ago
J
The Many
johnkennallyThe Many
asked in Wi-Fi Modems - General

Surboard 7580 shows i am in china and not north carolina

My surfboard router (7580) shows i am in HK/China and not North Carolina.  This started a couple of months ago.  I have unplugged and rebooted, but cannot solve this issue.  It is mostly evident when using a chrome browser.  However, if i go to any other location my devices do show North Carolina.  Is there a simple fix for this? 

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J
The Many
1 month ago
C
The Many
csnell02The Many
asked in Wi-Fi Modems - General

unable to connect Wi-Fi after setup the modem

Arris modem has all the blue lights lit up. Everything is plugged in correctly. No issues with my service provider. I cannot activate the modem to my service provider xfinity. Wifi will not connect after following all the steps.

1
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Guardians of the Gateways
1 month ago
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The Many
BakradThe Many
asked in Wi-Fi Modems - General

Changing wifi name and password on SBG6580-G228

I changed the SSID and now I can’t find my internet😭 please help

2
B
The Many
1 month ago
L
The Many
lbowmanThe Many
asked in Wi-Fi Modems - General

cannot login to customize wifi on SBG6700-AC

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

2
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Guardians of the Gateways
2 months ago
C
The Many
chiaenThe Many
asked in Wi-Fi Modems - General

Led lights are flashing and no internet on SBG6700-AC

What does it mean when the two blue lights and keep flashing on this modem(sgb6700-ac)? i have tried to reset this network settings but it hasn’t work. I have also tried hard resetting.  

1
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Guardians of the Gateways
2 months ago
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The Many
tiffanyglessThe Many
asked in Wi-Fi Modems - General

unable to connect tv on modem

I am not able to connect my television to the router/modem even though it is online.The screen on the tv shows that it is not able to find the AP? I did not have this problemwhen I used my equipment from Xfinity. How do I get a port of access? Thank you

1
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Guardians of the Gateways
2 months ago
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The Many
roscofish10The Many
asked in Wi-Fi Modems - General

unable to access GUI web portal on SBG6700

Various methods tried.  Can't access wizard for sbg6700....any ideas

1
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Guardians of the Gateways
2 months ago
L
The Many
LD_ChiThe Many
asked in Wi-Fi Modems - General

DG3450 slows to a crawl

Wifi starts out really well (350mbps) then after a while it consistently drops  to a crawl  (~10MBPS ). See below, there is something very wrong with my Internet. Thousands of attempts within minutes (average of 6200).  Once I disconnect from wifi and reconnect, it goes back to normal speed until its gone… all over again to a crawl and repeat every few hours.  Advice appreciated 

1
S
Guardians of the Gateways
2 months ago
K
The Many
kk7828The Many
asked in Wi-Fi Modems - General

SBG6580 - 2 how do I change 2.4 Ghz to 5 Ghz?

I have setup my dual band Arris Surfboard SBG6580-2 and it sits at 2.44 GHZ.  How do I change it to 5Ghz?  Can I have both bands available at the same time?

1
K
The Many
3 months ago
G
The Many
GrylfThe Many
asked in Wi-Fi Modems - General

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

I found a post from someone having the same exact problem. The answer didn't help.I had a power problem recently,  and when fixed,  my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got  tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password'Oops! Invalid current user/password'. I've tried motorola,  the wifi key, with and without spaces.I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'Pulling my hair out here.I broke down and ordered a SBG8300 today. Since Xfinity upgraded my servic

2
G
The Many
3 months ago
L
The Many
leighmezo01The Many
asked in Wi-Fi Modems - General

can't connect to new tablet

I just bought a new tablet and it won’t sign in to my router. I have checked and checked and I am using the correct password and ssid. Everything else with wifi is working

1
S
Guardians of the Gateways
3 months ago
D
The Many
DonnaMBThe Many
asked in Wi-Fi Modems - General

No internet on SBG6700-AC

Hello. I have two printers that keep going offline. I can un & replug them and they are fine except for one that I have to do it a couple of times.  The printer manufacturer said I need to “split the frequencies” (see below for the rest) but told me that Arris is not capable of that.  Is that true?  I am not working so I can’t buy a newer modem nor rent it from my Internet provider.  My Internet provider said since I have my own equipment that I can’t do it. Any help is appreciated!  make sure 2 frequencies of my network are divided   one name for 2.4 network (2G)     one name for the 5g  

5
S
Guardians of the Gateways
3 months ago
G
The Many
grahaaThe Many
asked in Wi-Fi Modems - General

Unable to login the GUI web portal

I want to get on my modem/router’s admin page. I use Chrome to go to the IP address. I get:This site can’t be reachedIP address  took too long to respond.Also tried this in Firefox and set the TLS to 1.2 and got this: The connection has timed outThe server at IP address is taking too long to respond.

1
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Guardians of the Gateways
3 months ago
K
The Many
KathrynThe Many
asked in Wi-Fi Modems - General

open ports

I want to know should it show I have many many ports open  some going to phone numbers not mine? I don’t understand this stuff. I believe someone is using my Wi-Fi and my cell phone account somehow using lot of data can anyone help me?

4
S
Guardians of the Gateways
4 months ago
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