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I have 3 x W21 that I am using as APs in Bridged Mode behind a SonicWALL TZ400.  I was having issues, so I reset all of them and switched them around.  The one that was my MAIN AP is now in a boot loop.  

I have tried the factory reset several times, but it remains in the boot loop.

Any suggestions?

Hello TlmoHar,

Could you please let us know which device is in boot loop.

This will help us for further troubleshooting.

Kindly let us know.


An ARRIS SURFboard mAX AX6600 Tri-band Wi-Fi 6 Mesh Router (Model W21) is in the boot loop.

I observed it for a few minutes this morning, and the progression went:

000 seconds - Apply power

006 seconds - Yellow light

021 seconds - White light

028 seconds - no light

035 secnds - yellow light

053 seconds - white light

060 seconds - no light

066 seconds - yellow light

083 seconds - white light

090 seconds - no light

096 seconds - yellow light

114 seconds - white light

122 seconds - no light

127 seconds - yellow light

 

Yellow light - 15-18 seconds duration

White light - 7-8 seconds duration

no light - 5-7 seconds duration